2 bars/lounges
Check availability

Reviews of Mercure St Albans Noke

4 out of 5
Mercure St Albans Noke
Watford Road, St Albans, England

Reviews

7.6

Good

Rating 10 - Excellent. 112 out of 401 reviews" "
Rating 8 - Good. 149 out of 401 reviews" "
Rating 6 - Okay. 89 out of 401 reviews" "
Rating 4 - Poor. 36 out of 401 reviews" "
Rating 2 - Terrible. 15 out of 401 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Hotel management on 5 Jun 2021
Thank you for your response , Kind Regards,

8/10 Good

timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Hotel managment on 5 Jun 2021
Dear Timothy, Thank you for your review Kind Regards

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a pleasant hotel
This place is not ready for the public yet, the room is very dated, the windows are very old and damaged, the carpet was disgusting, the bed sheets were not changed from the previous visit. The shower was not comfortable either. The gym was good, and the staff seemed friendly, but the hotel needs a major uplift to justify the room rates they are charging
Stayed 2 nights in Apr 2021
Response from Marian on 14 May 2021
Dear Daniel, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

4/10 Poor

Neil

Business traveller
Disliked: Property conditions & facilities, room comfort
Took 4 room changes to eventually get one which was of a reasonable quality
Stayed 1 night in Apr 2021
Response from Marian on 14 May 2021
Dear Neil, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good team of staff. Well kept property and rooms. Suites are worth the upgrade.
Stayed 1 night in Dec 2020
Response from P on 19 Mar 2021
Thank you very much. We are looking forward to welcoming you again!

4/10 Poor

e

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
A long 18 nights
Unfortunately this is a very tired hotel. The cleanliness was poor and it took me 3 days to get my room cleaned after workmen had been in, leaving dust over my bed and table. I appreciate it was during lockdown but the hotel offered no concessions or help. I had to go out and buy a microwave for my room
Stayed 18 nights in Jan 2021
Response from Marian on 14 May 2021
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 Okay

Dieter

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
2.5 not 4 Star
For the room only as I had no meals, not 4 star more 2.5 at most. Negative - Tired rooms: carpet looks dirty, crack in sink room 214, 1 bar (zero) phone signal O2 and 3, no socket near bed for phone Plus - Staff amazing, free paking, nice big 40" TV
Stayed 1 night in Dec 2020
Response from Marian on 14 May 2021
Dear Dieter, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Marian on 14 May 2021
Dear guest, thank you for the review. Best regards

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager helpful
The manager was excellent nothing was to much trouble very friendly the staff in the bar area where lovely will be going back soon
Stayed 1 night in Dec 2020
Response from Marian on 14 May 2021
Dear Ian, thank you for the review. Best regards

6/10 Okay

avril

Ideal for what we wanted, close to at Albans town centre for shopping and the snow dome.
Stayed 2 nights in Dec 2020
Response from Hotel management on 5 Jun 2021
Dear Avril, Thank you for your response Kind Regards,

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Easy to find and access All straightforward no hassle Polite helpful friendly staff Would definitely stay there again
Stayed 1 night in Dec 2020
Response from Marian on 14 May 2021
Dear Melanie, thank you for the review. Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Average Hotel
Average hotel, some areas looking tired and dated, smelly carpets in corridors
Stayed 1 night in Nov 2020
Response from Marian on 14 May 2021
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
WiFi constantly dropping out. Asked for cornflakes and a banana for breakfast, got shredded, no banana.
Stayed 1 night in Nov 2020
Response from Marian on 14 May 2021
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 Okay

William

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It was good. The food was good and the rooms were clean but I do feel like the hotel has an old-fashioned feel. As in, you don’t feel like you’re in a 4 star hotel - maybe 3. I went on a solo trip - it was definitely good for my getaway. A little bit far from St Albans town but all good still enjoyed myself
Stayed 1 night in Nov 2020
Response from Marian on 14 May 2021
Dear William, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2020
Response from Paulina on 8 Nov 2020
Thank you for your feedback, I assure you we are working hard to ensure our guests experience is always positive, I do hope you come back and see us again. Kind regards

10/10 Excellent

G, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really lovely last minute stay pre-second lockdown. The staff were all extremely friendly and polite, and it was great to use the pool and spa facilites - all of which were working and clean.
Stayed 1 night in Nov 2020
Response from paulina on 6 Nov 2020
Thank you so much for a lovely review.We are happy we've met your expectations. We are looking forward to welcoming you in the future!

6/10 Okay

Julie

Disliked: Cleanliness, property conditions & facilities
Not returning again
The rooms need a HUGE improvement, ceiling paint is falling off, the furnitures need replacement, the tea kettle is leaking, the floor makes noice when walking, carpet needs replacing. The spa facilities are good but one of the member of staff was racist. The corridors smell like dead rat, the beds are uncomfortable.
Stayed 2 nights in Oct 2020
Response from Paulina on 6 Nov 2020
Dear Julie, thank you for the review. I will pass your comments to management. I am sorry you found one of the staff member racist. I will raise that issue with Health and Leisure Manager. I hope your comments will help us to improve the facilities in the future. Best regards

8/10 Good

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Paulina on 23 Oct 2020
Dear Zoe, thank you for your feedback, I assure you we are working hard to ensure our guests experience is always positive, I do hope you come back and see us again. Kind regards

4/10 Poor

carl

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Reservations on 12 Oct 2020
Hi Carl, Thank you for leaving your feedback. We value all guests feedback.

4/10 Poor

Josh

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2020
Response from Reservations on 2 Oct 2020
Hi Josh, thank you for taking the time to feedback. Apologies if the hotel was not to your liking. We do hope that you may consider returning in the future.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff & service - good C19 precautions
Stayed 2 nights in Sep 2020
Response from Reservations on 2 Oct 2020
Hi Kevin, thank you so much for your feedback it is very much appreciated! I do hope we will see you again :)

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
The room/hotel did not look as it did in the photos. When I initially rang up the hotel I was told both the jacuzzi and pool were opened but when I got to the hotel only the pool was opened. The room I stayed in was not appealing either and the shower was broken, it sprayed water everywhere. The receptions were hardly at the front desk and there was a wedding reception there that had more than 6 persons after the bride had left. This went on until 2am.
Stayed 1 night in Sep 2020
Response from Kelly on 5 Oct 2020
I'm afraid our sauna and Jacuzzi have been closed following government advice. I have passed on comments regarding shower to maintenance please accept our sincere apologies. Weddings for up to 30 were allowed at this time, government advice changed after this date. If you would like to discuss further please do contact us

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coping well, and a good choice
Stayed 1 night in Sep 2020
Response from Reservations on 2 Oct 2020
Hi Jennifer, thank you so much for your feedback. We really appreciate it. We hope to see you back in the future :)

4/10 Poor

Maria, Windsor

Business traveller
Disliked: Staff & service
Didn’t like the receptionist was quite abrupt when I checked in .
Stayed 1 night in Sep 2020
Response from Reservations on 2 Oct 2020
Hi Maria, thank you for the feedback. we apologise for the experience you had whilst at the hotel, we will pass the comments on to our relevant managers.

6/10 Okay

Alison

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
great staff, terrible nights sleep
Staff were friendly and helpful. The public areas of the hotel are fine but the bedroom was just shabby and dated. The carpet was worn, peeling door in the bathroom and you could feel the springs in the mattress. Food in the bar in the evening was simply awful.
Stayed 1 night in Sep 2020
Response from Reservations on 2 Oct 2020
Hi Alison, Thank you for taking the time to leave feedback, it is always appreciated. I am glad that you were impressed with our staff. However I do apologise that you did not enjoy the food, these comments will be passed onto the relevant team members.

8/10 Good

John

Travelled with family
Liked: Property conditions & facilities, room comfort
Staycation during Covid-19 Restrictions
Our stay was during early September so Covid-19 restrictions were still in force meaning there was no servicing of the rooms. Restaurant choice for breakfast was poor as only allowed cereal, toast or cooked breakfast (made up in the kitchens). Majority of facilities in health spa were not open or in use so pricing should have been reduced in our opinion. Overall the hotel would have been excellent save for the current restrictions, would like to go back when "normality" returns and enjoy the full offering
Stayed 3 nights in Sep 2020
Response from Kelly on 5 Oct 2020
Thank you so much for your review and understanding of restrictions in current circumstances. I do hope you come back and see us again soon

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel , clean and safe
Stayed 2 nights in Sep 2020
Response from Reservations on 2 Oct 2020
Hi Simon, thank you so much! This is great feedback, hope to see you again!

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities, room comfort
Staff could be friendlier
Stayed 1 night in Sep 2020
Response from Reservations on 2 Oct 2020
Hi Katie, I thank you for your feedback. I am sorry you felt the staff were not friendly, we always have fantastic reviews on our staff and take pride in our staff members. However your comments will be passed on. Thank you.

2/10 Terrible

jakub

Travelled with group
Liked: Cleanliness, room comfort
False advertising
Absolutely disappointed that even when government allowed for over 3 weeks pool's to re open this hotel still advertising facilities as spa but when arrived been told that none are open... On same day Marcure in Watford had spa operational. No discount been given even with false advertising
Stayed 1 night in Aug 2020
Response from Kelly on 5 Oct 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Our pool and gym are open Thanks for letting us know.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had nice time. Hope you will soon open leisure centre in fool bloom :)
Stayed 1 night in Sep 2020
Response from Reservations on 2 Oct 2020
Hi Anita, thanks for your feedback! Hopefully we will see you back when there is more 'normality' and you can enjoy the full experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Just Ok
Staff were fantastic, really friendly and helpful. Breakfast was ok, had a choice of cereal, toast etc. Was told that it was just traditional cooked breakfast if you wanted hot food. Reduced menu on evening meals but this was to be expected and not an issue. Disappointed with overall cleanliness given the current situation. Hair on bed, dust and room safe still had items left in it from previous guests. I’m wondering if the cleaning team are given enough time to deep clean each room. Visited the pool, the changing rooms were tired looking and a bit grubby.
Stayed 2 nights in Aug 2020
Response from Kelly on 5 Oct 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Thank you for your understanding, team at the time were restricted on hours, I do hope you come back and see us soon,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Hotel staff was very friendly and helpful the room was clean but the only thing that was disappointing is the price of drinks in the bar everything else was good
Stayed 2 nights in Aug 2020
Response from Reservations on 2 Oct 2020
Hi Ian, thank you for your feedback it is very appreciated. I am glad you were impressed with our staff and hope to see you back in the future!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time back since lockdiwn & found things changed a little but the service just as good.
Stayed 1 night in Aug 2020
Response from Reservations on 2 Oct 2020
Hi Carl, lovely to always have returning guests! Thank you so much for your lovely feedback!

8/10 Good

Sue, Birmingham

Business traveller
Liked: Staff & service, amenities
They had very good Covid-safe systems in place. Room clean and comfortable. Bathroom a little bit dated, needs freshening up
Stayed 1 night in Aug 2020
Response from Reservations on 2 Oct 2020
Hi Sue, Thank you for taking the time to leave feedback of the hotel. We really appreciate the comments. Hopefully we will see you return to our hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms very basic and outdated. Not that clean and in need of some repair.
Stayed 1 night in Aug 2020
Response from Kelly on 5 Oct 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

M

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Go elsewhere
It wasn't in St Albans, it was a couple of miles outside. The pool was shut, and it was run down. Night light in the hall didnt work and wasnt replaced as requested
Stayed 3 nights in Aug 2020
Response from Kelly on 5 Oct 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely building but rooms very tired, could hear people walk past all night, car park busy with car wash, good staff.
Stayed 1 night in Aug 2020
Response from Reservations on 2 Oct 2020
Hi, thank you for your feedback, we will pass comments on.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020
Response from Kelly on 5 Oct 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a small misunderstanding with our reservation. The friendly staff did a great job of helping to resolve the problem. We were very grateful and had a lovely stay, seeing our family for the first time since lockdown. Definitely recommend - we’ll be back!
Stayed 2 nights in Jul 2020
Response from Kelly on 3 Aug 2020
Thank you for taking the time to leave a lovely review, really means a great deal to the team, We are delighted you enjoyed your stay and we hope to see you again soon

8/10 Good

Timothee

Stayed 1 night in Jul 2020

8/10 Good

Glynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems Staff very polite and helpful
Stayed 1 night in Jul 2020
Response from Kelly on 17 Jul 2020
Thank you so much for taking the time to leave a review, this means a lot to our team, hope to see you again soon

8/10 Good

Davy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One overnight stay. Good place. Worth the money.
Stayed 1 night in Jul 2020
Response from Kelly on 16 Jul 2020
Thank you so much for your feedback, hope to see you again soon

10/10 Excellent

Medo, Manchester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feel was luxurious the room clean and tidy with plenty of space for two will definitely use again
Stayed 1 night in Jun 2020
Response from Kelly Ballard on 25 Jun 2020
We are delighted you enjoyed your stay with us, thank you for taking the time to leave a review, we look forward to welcoming you back soon

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Could not have been better
Stayed 2 nights in Mar 2020
Response from Kelly Ballard on 30 Mar 2020
Dear Matthew, We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially in the current circumstances as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon, stay safe and well.

10/10 Excellent

AmandaS, St Ives

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just had a one night stay at the Mercure St Albans Noke, and it was excellent. The staff were all very friendly and professional, and the room was clean and comfortable. The food in the Bar was superb and great value for money. Breakfast was amazing, with a huge array of choice, from Full English, cereals, fresh fruit and yogurts, pastries and even a pancake making machine! We would highly recommend the Hotel and will definitely return when in the area.
Stayed 1 night in Mar 2020
Response from Reservations on 23 Mar 2020
Dear Amanda, Thank you for your kind review. We are happy to hear that you enjoyed your stay at our property and we hope to welcome you back soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good service clean and very good location . Rooms we s good size and bed very comfortable.
Stayed 1 night in Mar 2020
Response from Reservations on 16 Mar 2020
We are glad you had a wonderful stay with us. I will pass your feedback to them team.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Really good value hotel with nice facilities.
Stayed 1 night in Mar 2020
Response from Reservations on 16 Mar 2020
Thank you for your feedback. We are glad that you enjoyed your stay with us.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Reservations on 10 Mar 2020
Dear Carl, We are glad you enjoyed your stay. We hope to welcome you again soon!

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reservations on 17 Feb 2020
Hi Shelley, thank you for the review! I hope you will return to the hotel again, thank you for choosing our hotel!

8/10 Good

Leanne, Cheshire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were Lovley cleanliness of the hotel. Love check out times.
Stayed 2 nights in Feb 2020
Response from Reservations on 12 Feb 2020
Thank you for your kind feedback. We are glad to hear you had a great stay with us, and we hope to welcome you back soon.