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Reviews of ibis Caen Porte d'Angleterre

3 out of 5
ibis Caen Porte d'Angleterre
Bd du Grand Parc, La Grand Parc 6, Herouville-Saint-Clair, Calvados

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 121 reviews" "
Rating 8 - Good. 50 out of 121 reviews" "
Rating 6 - Okay. 19 out of 121 reviews" "
Rating 4 - Poor. 6 out of 121 reviews" "
Rating 2 - Terrible. 5 out of 121 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable stay with decent facilities.
Stayed 1 night in Sep 2023

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely family room with two inner rooms. Simple, small and functional.
Stayed 1 night in Aug 2023

6/10 Okay

Sophia

Stayed 1 night in Aug 2023

10/10 Excellent

Rhys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a stopover
Close to ferry port which made it perfect for a night following a late crossing. Easy and plentiful on-site parking is great when arriving late. Great room for family of 5! Essentially one double room and a triple for the kids within one unit was ideal. Very good breakfast and friendly staff is always a big bonus. Will definitely stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Alexandra

Stayed 1 night in Jul 2023
Response from Manon- réception on 6 Aug 2023
Bonjour, Merci pour cette note! Au plaisir de vous recevoir à nouveau. Notre restaurant rouvre le 1er Septembre !

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, and convenient for areas around Caen. Great staff, food and very clean bedroom.
Stayed 1 night in Jul 2023
Response from Manon- réception on 6 Aug 2023
Good morning, thank you for your review. The hospitality is primoridal for us. .Our reception is open 24/24. Kind regards,

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
I had booked ibis meny time but this was the worst . Taveld for 11 hours to be told we can use the restaurant becos they have a couch arriving and that took priority.so had to drive some more to find a burger place. The room was dusty and smelt. In all I think is has Gon down hill.
Stayed 1 night in Jul 2023

6/10 Okay

Zoe

Travelled with family
Liked: Cleanliness, staff & service
A functional hotel - clean and close to the port with easy access. The restaurant is only open Monday - Thursday which was really inconvenient. We would stay again if we needed a late night arrival and early departure.
Stayed 1 night in Apr 2023
Response from Ibis Caen Porte D'Angleterre on 17 Apr 2023
Dear guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean and conveniently located close to the port which is really close to the city center of Caen. We apologize for the inconvenience caused by the limited restaurant hours, we'll work on that and do not hesitate to contact us to get more informations before your arrival so we can find a solution. We appreciate your understanding and hope that you'll consider staying with us again.Best regards,

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast
Stayed 4 nights in Feb 2023
Response from Ibis Caen PA on 27 Mar 2023
Dear valued guest,Thank you for taking the time to leave a review of your recent stay at ibis Caen Porte d'Angleterre. We are thrilled to hear that you enjoyed our breakfast offerings and that it exceeded your expectations.Our team takes great pride in providing a delicious and varied breakfast selection to ensure our guests have a great start to their day. We are pleased to know that our efforts have not gone unnoticed and that you found our breakfast to be of high quality.We hope that the rest of your stay with us was equally enjoyable and that you had a pleasant experience in Caen. If you ever find yourself back in the area, we would be honored to host you again.Thank you for choosing ibis Caen Porte d'Angleterre for your accommodation needs and for sharing your feedback with us.Best regards,Ibis Caen Porte d'Angleterre

8/10 Good

gordon

Stayed 1 night in Sep 2022

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good choice of place to stay before taking a ferry from Caen. Left early so can't comment on breakfast but the bed was comfy.
Stayed 1 night in Sep 2022

8/10 Good

Robert

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

6/10 Okay

Raymond

Liked: Cleanliness, room comfort
The hotel was acceptable for a one night stay, but unfortunately, the restaurant wasn't available. Otherwise, the staff were helpful and friendly, and the bed was comfortable.
Stayed 1 night in Jun 2022

10/10 Excellent

SOYONBILEG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2022
Response from Célina Alexandrova, 1ère de Réception on 2 Apr 2022
Dear SOYONBILEG, We very much appreciate your comments regarding your stay at the ibis Caen Porte d'Angleterre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ibis
very helpful staff, basic accom, but clean ,all you needed for 1 night, and conveniebt for port.
Stayed 1 night in Sep 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there last month and was very comfortable then as it was this time. Lovely breakfast that was available from 06:30 to 12 midday. Wonderful
Stayed 1 night in Aug 2021

8/10 Good

P G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception, good basic hotel
Stayed 1 night in Jul 2021

10/10 Excellent

CHRISTOPHER

Stayed 1 night in Jul 2021
Response from SH on 10 Jul 2021
Monsieur CHRISTOPHER, Nous vous remercions pour vos commentaires suite à votre séjour à Ibis Caen Porte d'Angleterre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur CHRISTOPHER, en l’expression de nos sentiments les meilleurs. Cordialement, Stéphane HOLTZ, Directeur et toute son équipe à votre service

10/10 Excellent

annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect stop for the ferry
Perfect for a place to stay when catching an early ferry.
Stayed 1 night in Jul 2020
Response from SH on 27 Aug 2020
Hi Annette. Many thanks for your comment. It's very pleasant for the whole team. See you next time ibis team

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Worth a look, serves the purpose!
We had booked this hotel for one night after the Portsmouth ferry crossing which arrived at 9.30pm. It was not too far to drive and reception was open when we arrived...always a bonus I feel. I had read other reviews and the main concern was finding the hotel; definitely agree with that! You would be hard pushed to access it, certainly in the dark, without a satnav!!! Parking was secure although when we arrived it didn't look like it....had to ask how to get into the car park. However, all was well! The welcome was really great and they had provided a room on the ground floor as I requested [husband on crutches due to recent knee replacement]. The bar and restaurant looked busy and welcoming but we were tired and so went straight to our room. This was fine, if a little 'compact', but bed was comfy. Disappointing that there were no tea/coffee making facilities but there was access to same in the restaurant. Everything was acceptable for an overnight stay, but I felt value for money was left wanting, for a similar price we stayed in Ouistreham on our return in a more upmarket hotel.
Stayed 1 night in Sep 2019
Response from sh on 6 Nov 2019
Hi Dear. We thank you for your comments and hope to see you another time while travelling in our beautiful Normandy. Regards

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good restaurant in hotel
Parking on local streets was not easy. Had to park at metered spaces during day. Hotel restaurant was best in area. Had an excellent waiter too.
Stayed 1 night in Sep 2019
Response from SH on 6 Nov 2019
Many Thanks Martin. We do our best to welcome you the most friendly possible. See you soon... Regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel close to Caen
This was a ‘second best’ selection as our regular hotel for our ferry arrival from UK was fully booked. The hotel was a little difficult to find in the dark due to not being on our car sat nav’s hotel options, however ‘via Michelin’ came to the rescue. Reception staff great, locked parking great and certainly now found will always be our reserve hotel. Clean, if a little tired, and quiet.
Stayed 1 night in Sep 2019
Response from SH on 6 Nov 2019
Dear David. It's a pleasure to read you. That's why we do that job ! Sincerely

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a family room, which was really fabulous! Room was spacious, spotless and decor was very modern. Reception staff on arrival, late in the evening, a lady and an American man were charming and chatty, lady on in the mornings was not so pleasant. I would highly recommend a stay here!
Stayed 2 nights in Aug 2019

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Easy to get to. Staff were friendly and efficient, and spoke English and German.
Stayed 1 night in Jun 2019
Response from S. HOLTZ on 26 Jul 2019
Dear. Thank you for your comments. We look forward to receiving you soon. Best regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay between Paris and Normandy
We stayed here en route from Paris to Normandy - very clean and comfortable room. Locked parking lot. 24 hour front desk. Close to grocery store / market complex.
Stayed 1 night in May 2019
Response from S.HOLTZ on 26 Jul 2019
Many thanks. We are very pleased you spent a nice stay. See you soon.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Ok location, good safe parking and internet. They could not find my reservation and made pay an other 132 Euros for a room I already paid for. Terrible customer service.. 132 for staying there for less than 8 hours. Did not try to find a solution or help me in any way.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for catching a boat and good value
Arrived late after a long drive, courteous reception and the chance to eat or drink all offered. We declined the food but took a welcome 'refresher' up to the room. The room was clean and neatly decorated. Could have been a bit warmer but we fixed that with turning up the radiator. Bathroom adequate and clean. A hand towel as well as bath towels would have been good. We had to leave before breakfast to catch a ferry day sailing so can't comment on that
Stayed 1 night in Dec 2018

6/10 Okay

Caroline

Liked: Cleanliness, staff & service
Basic but clean
The hotel is basic & clean. The restaurant, which offers a limited menu, closed on the Friday evening & there is nothing on offer close by so you have a fair walk or have to drive to get any food, they also closed the restaurant early one night & a couple who arrived late had to go out for food so possibly unreliable. The receptionist was great & very helpful.
Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel not too far from ferry.
This was a repeat stay at this hotel but we were disappointed this time. Dinning room was closed for dinner with no useful advice about where we might eat on a Sunday evening. Breakfast cereals were Co-co pops or nothing! The only TV channel we would watch (29) was not working fully. We were bitten during the night by what we believe were bed bugs.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for late night stop for Ouistreham
Clearly a budget hotel but a very good one. Fast check in. Easy breakfast system
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop at the start of our bike ride.
Staff very friendly and have us a room to keep the bikes in.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gated car park
Fit for purpose. Nice, clean budget hotel! Friendly, helpful reception staff. Gated car park which came in very handy.
Stayed 1 night in Jun 2018

10/10 Excellent

Raphaële

Stayed 1 night in Nov 2023

4/10 Poor

Sophie

Stayed 1 night in Oct 2023

10/10 Excellent

Aïda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel aucun point négatif.
Stayed 1 night in Oct 2023
Response from Manon - réception on 11 Oct 2023
Bonjour, je vous remercie pour ce commentaire. je suis satisfaite que le rapport qualité / prix ait été convenable.Au plaisir de vous recevoir à nouveau. Bien cordialement, Manon - Réception

2/10 Terrible

christophe

Business traveller
Liked: Cleanliness, staff & service
Groupe d espagnols qui se pensaient à la maison.... Il faudrait privatiser un lieu pour les groupes ou donner des instructions aux tours opérateurs.... Une honte
Stayed 1 night in Oct 2023
Response from Manon - réception on 11 Oct 2023
Bonjour, je suis désolée de ce désagrément causé par le groupe d'espagnols. Nous avons fait remonter l'information aux guides. La saison estivale se termine bientôt. Au plaisir de vous recevoir à nouveau. Bien cordialement,

6/10 Okay

Regis

Business traveller
Stayed 1 night in Aug 2023

4/10 Poor

Ulrike

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Got the last room at the back of the house… where deliveries and bus parking is… so noise in the overall quiet area started at 7.
Stayed 1 night in Aug 2023

10/10 Excellent

Sylvain

Stayed 1 night in Jul 2023
Response from Manon- réception on 6 Aug 2023
Bonjour, Merci pour l'attribution de votre note. Au plaisir de vous recevoir à nouveau. Bien cordialement,

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities
Uns hat es sehr gut gefallen
Stayed 1 night in Jun 2023
Response from Manon- réception on 6 Aug 2023
Good morning, Thank you so much for your comment. Looking forward to seeing you again may be at the DDAY celebration in 2024. Kind regards,

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manon- réception on 6 Aug 2023
Bonjour, Merci pour l'attribution de la note. Au plaisir de vous recevoir à nouveau lors d'une prochaine étape dans notre région. Cordialement,

8/10 Good

Nadège

Stayed 1 night in Jun 2023

8/10 Good

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Ludovic

Stayed 1 night in May 2023

8/10 Good

Gilbert

Stayed 3 nights in Apr 2023

8/10 Good

Yoann

Stayed 1 night in Mar 2023

10/10 Excellent

michel

Stayed 1 night in Dec 2022

10/10 Excellent

ANTOINE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis caen
Arrivee 21h30 malheureusement plus rien a manger sauf une assiette de fromage
Stayed 1 night in Nov 2022