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Reviews of ibis budget Caen Hérouville

2 out of 5
ibis budget Caen Hérouville
Boulevard du Bois, Impasse des Ormes, Herouville-Saint-Clair

Reviews

8.0

Very good

Rating 10 - Excellent. 46 out of 137 reviews" "
Rating 8 - Good. 61 out of 137 reviews" "
Rating 6 - Okay. 17 out of 137 reviews" "
Rating 4 - Poor. 10 out of 137 reviews" "
Rating 2 - Terrible. 3 out of 137 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Very good
Very nice friendly hotel. Will definitely visit again. Very handy for channel ferry crossing
Stayed 1 night in Feb 2024
Response from Laurent réception on 9 Feb 2024
Bonjour,Merci pour votre agréable retour.Cordialement.Laurent réception.

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a good night’s sleep
Nice location, friendly staff, but bed was so uncomfortable and the neighbouring rooms door slamming made our whole room shake.
Stayed 1 night in Sep 2023
Response from cedric on 28 Sept 2023
Thank you for taking the time to leave us a comment.Your feedback helps us identify and analyze any potential aspect of improvement, allowing us to develop our offer in line with our customers' expectations.Hoping to see you again with more discreet neighborsThe Ibis budget Hérouvlle team

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manageress was very welcoming and although we were only there for one night before catching a ferry home we felt that it was well worth while stopping there.
Stayed 1 night in Sep 2023
Response from cedric on 28 Sept 2023
We hope to have the pleasure of seeing you again during a future stay and we are extremely grateful for your warm recommendations to Internet users.The Ibis Budget Hérouville team

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well placed and well priced hotel
Good functional hotel. Comfortable beds and rooms (pillows are a little soft). Friendly greeting when we arrived, plenty of parking. Stayed 1 night as heading off to ferry the following morning
Stayed 1 night in Sep 2023
Response from cedric on 28 Sept 2023
Thank you for this good rating, a great reward for the team!

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Chris
A comfortable, clean and convenient hotel staffed by friendly people willing to help at all times. Well done!
Stayed 2 nights in Aug 2023
Response from cedric on 25 Aug 2023
We are delighted to read that your stay with us was a success! We hope to see again very soon.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and great stop over
Great place for a stop over. Staff were extremely friendly and helpful. Thank you
Stayed 1 night in Aug 2023
Response from cedric on 15 Aug 2023
Thank you for taking the time to leave us a review.We are delighted to read that your stay with us was a success!The Ibis budget Hérouville team

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over
We received a warm welcome and everything was as expected. An excellent overnight stop over.
Stayed 1 night in Jul 2023
Response from cedric on 15 Aug 2023
On behalf of the whole team, we thank you for sharing your feedback after your stay.The Ibis Budget Hérouville team

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from cedric on 29 Jul 2023
Un grand merci pour votre note.Au plaisir de vous revoir!L'équipe Ibis Budget Hérouville

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to visit Caen and d,day beaches
Stayed 4 nights in May 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Peter

Stayed 1 night in Sep 2022
Response from Cédric on 7 Oct 2022
Bonjour, Nous vous remercions de prendre le temps de laisser un commentaire.cordialement

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One good, one less good.
One night stay en route to Ouisterham Port. Room served its purpose adequately.. Had to cancel another night on the return because arrival would have been after latest reception opening time.
Stayed 1 night in Oct 2020

6/10 Okay

ian

Liked: Cleanliness
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was basic but very clean and the staff was very helpfull.
Stayed 4 nights in Feb 2020

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and accommodating
Stayed 1 night in Jan 2020

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Hotel itself fine, service to blame
Check in on confirmation between 12.30-5.30 Arrived at 12.30 to no physical persons there and an automatic check in. Only persons there was a cleaner, who informed us it was unmanned until 4pm Automatic check in didn't work, and we didn't find out until 4pm that it was because this 80cent tax on our room which wasn't included in the room rate we had prepaid. This information was no where mentioned. There is no emergency contact or persons available between 11-4 which for a hotel responsible for the safe keeping of their guests seems a joke. I myself am 7 months pregnant and also had a 2 year old with me and were simply checking in for a shower and nap before our ferry. Once receptionist arrived she sat behind the desk straight faced until excalty 4pm before not even wanting to here what I had to say despite her being informed by the cleaner. Curtains in room fall off rail. But room itself relatively basic and clean as expected. No problems with comfort of bed etc.
Stayed 1 night in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we were looking for
The Hotel fitted our needs perfectly. The staff were very friendly & helpful, nothing was to much trouble. The self service breakfast was good too & reasonably priced. We would definitely use it again & would recommend it to others. It is a budget hotel so no frills i.e. no kettle or hair dryer etc but they allowed us to take hot water from the breakfast room dispenser so we could have tea in the room if we wanted. We stayed 8 days & it was perfectly placed for our War grave & museum visits.
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff were excellent. Price was great bang for the buck. Well situated near Caen and walking distance to many amenities. The shower was very small as the curtain was always being drawn into the shower when the water was running. Would have been nice to have the floor swept while we were there however, for the price, it was a great choice.
Stayed 5 nights in Jun 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
About average
Good location, bed a little uncomfortable, requested extra pillows that did not arrive until we requested a second time. Was not expensive. Staff polite.
Stayed 4 nights in Sep 2018

8/10 Good

Jackie, Farnham

Liked: Cleanliness, room comfort
Typical adequate short stay hotel. Ideal for ferry passengers just passing through.
Stayed 1 night in Sep 2018

10/10 Excellent

M C

Good ferry lay over.
Arrived late at the hotel from the ferry port. Straight forward directions to the hotel easy to find and adequate parking. Hotel had sent us a code to type into entrance consol,as there is no manned reception after 9pm.Unfortunately the door number pad refused the issued code and several other couples were having trouble gaining entry. luckily a man who had returned to his car phoned his wife in their room and she opened the main entrance from inside, The code for the room worked perfectly. Nice clean spacious room, comfy bed and a good hot shower. Highly recommend if you are staying over after leaving the ferry and hitting the autoroute in the morning. breakfast is available but we zoomed off.
Stayed 1 night in Sep 2018

8/10 Good

Sylvie, Laval

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel adapté au séjour court. Le principal est présent. Douche un peu petite
Stayed 1 night in Mar 2024

8/10 Good

Gérald

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Laurent réception on 9 Feb 2024
Bonjour,Merci pour votre agréable retour.Cordialement.Laurent réception.

8/10 Good

Claude

Stayed 1 night in Jan 2024
Response from Léo réception on 23 Jan 2024
Bonjour Claude et merci d'avoir laissé une note dans notre établissement, toute l'équipe et moi même serions ravis de vous accueillir de nouveau pour vos futurs séjours parmi nous. Cordialement, Léo, La Réception.

10/10 Excellent

Doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très calme et lit très confortable
Stayed 2 nights in Jan 2024
Response from Léo réception on 14 Jan 2024
Merci beaucoup pour votre avis laissé sur notre hôtel, cela compte pour nous que vous ayez passé un agréable séjour parmi nous.En espérant vous revoir très vite

8/10 Good

Xavier

Stayed 3 nights in Dec 2023
Response from Laurent réception on 9 Feb 2024
Bonjour,Merci pour votre agréable retour.Cordialement.Laurent réception.

10/10 Excellent

Danielle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Léo réception on 14 Jan 2024
Merci pour votre avis Danielle, en espérant vous revoir très vite dans notre établissement

6/10 Okay

Sandrine

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from cedric on 31 Oct 2023
Bonjour, Nous vous remercions pour votre note.

2/10 Terrible

Amélie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très décevant Douche moisie Rideau arraché Pas de cabine de douche donc tout est mouillé après une douche Le seul point agréable c est le lit assez confortable
Stayed 2 nights in Sep 2023
Response from cedric on 28 Sept 2023
Merci de prendre le temps de nous laisser un commentaire.Vos remarques concernant la prestation ont été communiquées aux équipes et à la direction afin d'améliorer la qualité de notre service dans les plus brefs délais.

8/10 Good

Jordi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cédric on 31 Aug 2023
Merci pour cette bonne note, une belle récompense pour l'équipe !L'équipe Ibis Budget Hérouville

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from cedric on 25 Aug 2023
Je vous remercie de votre retour suite à votre dernier séjour chez nous.

2/10 Terrible

Marc

Stayed 1 night in Aug 2023
Response from cedric on 28 Sept 2023
Nous sommes désolés de voir que vous n'avez pas été entièrement satisfait de votre séjour chez nous, dites-nous ce qui vous a déplu ou manqué ?

8/10 Good

Aurélie

Stayed 1 night in Aug 2023
Response from cedric on 25 Aug 2023
Merci pour votre excellente note!

4/10 Poor

jaentien

Stayed 1 night in Aug 2023
Response from Cédric on 31 Aug 2023
Nous sommes désolés d'apprendre que votre séjour chez vous ne vous a pas satisfait. Pour nous aider à nous améliorer, pourriez-vous nous donner plus de détails sur les raisons de votre insatisfaction ? Une simple note sans commentaire ne nous aide pas beaucoup. voici notre Email H2574@accor.com

8/10 Good

Nicolas

Stayed 1 night in Aug 2023
Response from cedric on 15 Aug 2023
Un grand merci pour votre notation, votre satisfaction est notre principale moteur chaque jour.

10/10 Excellent

Audrey

Travelled with family and small children
Je recommande cette hôtel petit déjeuner excellent
Stayed 1 night in Aug 2023
Response from cedric on 15 Aug 2023
Merci de prendre le temps de nous laisser un commentaire .C’est avec grand plaisir que nous recevons vos compliments.

8/10 Good

GABRIELLE

Stayed 1 night in Jul 2023
Response from cedric on 29 Jul 2023
Merci de prendre le temps de nous laisser un commentaire .C’est avec grand plaisir que nous recevons vos compliments.

6/10 Okay

Céline

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2023

8/10 Good

Beuve

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

6/10 Okay

Roger

Stayed 1 night in May 2023

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

jean pierre

Stayed 2 nights in May 2023

10/10 Excellent

Sylvain

Stayed 1 night in May 2023

6/10 Okay

PASCAL

Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

franz

Business traveller
Liked: Cleanliness, staff & service, room comfort
convenable
hotel conenable pour une nuit. petite maintenance nécessaire sur l'état général de la chambre. toute petite douche avec mitigeur gigantesque... attention aux changements brutaux de température par coup porté au mitigeur sous la douche !
Stayed 1 night in Mar 2023

10/10 Excellent

elisabeth

Stayed 1 night in Feb 2023

6/10 Okay

Silvi

Stayed 1 night in Jan 2023