Where to start? First, this hotel is in the middle of nowhere, and hard to get to. And that's as far as I can go to say anything negative about this place. BUT, they'll pick you up anywhere, any time, even if you have a car, and once you get there, the views and the service make it all worthwhile. Also, with a rental, you can get just about anywhere easily once you get your bearings.Now, all the goodies: [...] (the owner, along with her husband), and all the rest of the small but wonderful staff, will make your stay a romantic, memorable event. The rooms are enormous and a bit overdecorated, but that's part of the charm. You will feel expansive and wrapped in luxury here, with all the extras, like a plate of freshly cut melon when you arrive, candies, chocolates and pastries in the room, and such. Breakfast is delicious and abundant, again with lots of personal details.We had an early departure, so they set up a special breakfast the night before on our own dining table and refrigerator in our room, an indescribably classy touch!The views are just about the best we saw anywhere on the island. You're high up in the rolling hills of Crete.On the day we left, our rental car died. In a blink, [...]'s husband (I forgot his name, sorry!) dropped everything to help us. He rushed to the nearby town to get jumper cables, then when that didn't work, he gave us a ride to the port in time to catch our ship. I just dropped the car keys with him and he took care of the broken down rental. All of this with a smile and class you just can't get anymore!The young manager was also extremely helpful, and we sat down with him for recommendations on where to go and what to do considering our stay there. Great guy! And of course, [...], the dalmatian, was as friendly and loving as everyone else there... Thanks to all for a wonderful experience!