1 bedroom, minibar, in-room safe, desk
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Reviews of Hepburn Escape Villa

4 out of 5
Hepburn Escape Villa
3 Forest Avenue, Hepburn Springs, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 72 reviews" "
Rating 8 - Good. 9 out of 72 reviews" "
Rating 6 - Okay. 14 out of 72 reviews" "
Rating 4 - Poor. 8 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

8.2/10

Cleanliness

6.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Natu

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautifully appointed accommodation. Loved the open flow from bathroom, bedroom, living to balcony. Very peaceful. Would be so cosy in colder weather to be able to use the fire. Loved our stay!
Stayed 3 nights in Feb 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ralph, Frankston South

Stayed 3 nights in Jan 2024

8/10 Good

Kristen

Travelled with partner
Stayed 4 nights in Dec 2023

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
The architectural designed villa was well thought out and exceptional. Great 3 night stay. Explored Hepburn Springs, had a spa day which totally relaxed me. Would highly recommend this accommodation and spa facility. Great dining options nearby but you could easily self cater as the kitchen is fully equipped. A thoughtful hamper was waiting for us with great local produce. Toiletry products provided were lovely and the in room spa Bath was amazing. Planning my next trip down. Would visit all year round.
Stayed 3 nights in Jan 2024

6/10 Okay

Sepi

Stayed 2 nights in Dec 2023

10/10 Excellent

Hongmei

Stayed 2 nights in Dec 2023

10/10 Excellent

Deahana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful modern room with fire and spa
Stayed 1 night in Nov 2023

6/10 Okay

Mark and Peita

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This property is beautiful to look at the features are lovely. I was disappointed in the condition of the room broken blind, broken towel rail and spa tap. Not cleaned effectively cobwebs and dust filled room. It is in a nice area and quiet but unfortunately the cleaners hired do not complete a proper clean.
Stayed 2 nights in Oct 2023

8/10 Good

Rebecca

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness
This villas are lovely and are in a well set out and maintained area. They are spacious and the outlook is lovely. We had a few issues with using the entry code system, the remote for the fireplace not working and inadequate kitchen cooking equipment. Also the Venetian blinds at one end of the villa only block some of the light from security lights which are on all night.
Stayed 4 nights in Sep 2023

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked that the property is next to the hotsprings
Stayed 1 night in Sep 2023

8/10 Good

Nicole

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Lovely place however finding were to check in took a bit, the curtains were very dirty and the shelf/behead hadnt been dusted in a long time which was yuk. Upon checking out the receptionist lady was very rude didnt greet me or even ask how my stay was just wrote down my room number and said next. She was to busy worrying about massage bookings than seeing out customers. Wont be back

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Property is great, probably the best in the area, make sure that bed head get dusted every now and then otherwise it was the best, will be back !
Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great for a winter escapee with fireplace and spa. Very relaxing and clean hotel. Check in/out was super easy
Stayed 1 night in Jun 2023

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Nice getaway. All as advertised - very quiet, quite clean, very relaxing.
Stayed 2 nights in May 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and very large room
Stayed 2 nights in May 2023

6/10 Okay

Kelly

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The room itself was lovely and very lovely the spa was amazing and bed comfortable very nice atmosphere pbut there was food or something stuck too the floor in the dining area and alot of dust behind the bed head which took away that luxury feeling which was a shame.
Stayed 1 night in Apr 2023

8/10 Good

Clint

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great spot, great facilities. Ideal for a getaway.
Stayed 2 nights in Mar 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the design and quality of the villa we stayed in. It really was a luxurious escape from our everyday lives. Especially enjoyed the mineral baths close by.
Stayed 2 nights in Mar 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Beautiful stay, would recommend
Stayed 2 nights in Mar 2023

6/10 Okay

Elissa

Stayed 1 night in Mar 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful villa, quiet place, perfect for relaxation.
Stayed 4 nights in Feb 2023

10/10 Excellent

Aaron

Liked: Cleanliness, room comfort
Villa #3 had a wonderful outlook. Very roomy. A few little upgrades and the place would be amazing.
Stayed 4 nights in Feb 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our villa was perfect for the three nights we stayed in Hepburn. It was in a great location for walking to the mineral spas, day spa and the brewery. Very nice and quiet and very clean. We had no faults what so ever. Would highly recommend.
Stayed 3 nights in Feb 2023

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Absolutely blissful. Could not fault our stay. The accomodation and facilities were excellent, well thought out and the peace and quiet was divine ! 10/10.
Response from Shaz on 13 Jan 2023
Hi Bridget We are so happy that you enjoyed everything about your stay Kind Regards Hepburn bathhouse and spa

10/10 Excellent

ANTHONY

Stayed 1 night in Nov 2022

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was a lovely spot for me and my husband to get away without kids and enjoy the peace and serenity.
Stayed 1 night in Oct 2022

8/10 Good

Cindy

Stayed 1 night in Oct 2022

6/10 Okay

Tulay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfect getaway , clean and relaxing . Best spa
Stayed 1 night in Sep 2022

10/10 Excellent

Salma

Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful apartment
Stayed 1 night in Jun 2022
Response from HBS on 7 Jul 2022
Thank you, we appreciate the tie it takes to write a review. We are glad that you enjoyed your stay and look forward to seeing you here one day again. Kind regards, Hepburn Bathhouse & Spa.

4/10 Poor

Ashlee

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Rachrl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really luxurious property. Would be nice to have a bar fridge with snacks and water to purchase.
Stayed 1 night in Jun 2022
Response from KT on 27 Jun 2022
Thank you for your review, we are glad that you enjoyed your stay. We are actually implementing a minibar this week. Safe travels and I hope we see you again soon. Kind regards, Hepburn Bathhouse and Spa

10/10 Excellent

Adrian

Stayed 1 night in Apr 2022

4/10 Poor

Sharon

Travelled with partner
Noisy, can hear the people upstairs walking and talking. Called to get the wifi password and no wifi. Asked for a call back and still waiting. No clear directions for check in. Dusty and spider webs everywhere on the balcony area. Jacuzzi needs a clean.
Stayed 1 night in Mar 2022

8/10 Good

Enza

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fantastic place to stay but had issues with Netflix, aircon, and tv
Stayed 1 night in Mar 2022

10/10 Excellent

Xin

Stayed 1 night in Mar 2022

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was advertised as a 4 star property with loads of features. But on arrival, 1. Netflix was not working and could not be fixed for the duration of our stay. 2. The oven was not working and there was no microwave available. 3. There was no coffee machine even one was advertised. 4. The floor was dirty and didn't look like it was even cleaned. 5. One of the towels provided had multiple stains on it. 6. When help was asked for through the contact no. provided, they were very hard to contact. When contacted, they said they would send someone to have a look but no one came. When we finally went to the reception at the bathhouse, Cass was very helpful and did her best to help us. All in all a very disappointing experience. We wanted to check out early and it was approved by Hepburn escape villa but our refund only finally got approved today from Wotif (Expedia) after multiple phone calls to Expedia over a no. of weeks. I will definitely not be back to Hepburn Escape Villa unless they lift their game and standards. I will also have second thoughts about booking anything through Expedia as they ran me round in circles just to get back the refund which Hepburn Escape Villa had already approved 5 weeks back.
Stayed 6 nights in Jan 2022

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful modern amenities, we spent most of our stay inside the room. Because of this I think they would benefit from providing wifi considering the price of the stay.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Night Away
Check in was good and room was great comfort and clean
Stayed 1 night in Dec 2021

10/10 Excellent

Jaspreet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for a couple getaway
Stayed 1 night in Dec 2021

4/10 Poor

Kingsley

Disliked: Room comfort
Romance killer
I found checking in a nightmare trying to work out where to go, the information booklet was just full of rules, the noise from people walking above us was almost unbearable. The spa was big but uncomfortable and hard to get in and out.
Stayed 1 night in Dec 2021

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place well priced
Stayed 1 night in Dec 2021

6/10 Okay

Geoff

Disliked: Amenities
Booking in process poorly done. Had to return to reception because key wasn’t provided. Electronic code for building entry didn’t work. One wine glass in room - housekeeping disinterested, did not respond!
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
For the price of the room, we expected a lot more. All glassware, cutlery and plates were absolutely disgusting, The fireplace heater stopped working on our last night (absolutely freezing) and I wouldn’t recommend buying their tasting platter as it was just old bread, fruit and a salad on a plate! The staff were so lovely and communicated with well which made the stay a little more bearable.
Stayed 2 nights in Jun 2021