City Twin Room, Shared Bathroom | Hypo-allergenic bedding, desk, blackout curtains, soundproofing
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Reviews of Senate Hotel

2 out of 5
Senate Hotel
Snellmaninkatu 15 A, Helsinki

Reviews

7.0

Good

Rating 10 - Excellent. 38 out of 223 reviews" "
Rating 8 - Good. 82 out of 223 reviews" "
Rating 6 - Okay. 63 out of 223 reviews" "
Rating 4 - Poor. 25 out of 223 reviews" "
Rating 2 - Terrible. 15 out of 223 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks so much for five nights at the Senate, you were so good to me. S. Thompson
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love an old building. I was greatly entertained by my ignorance with the shower. Be back on Wed. May 1 then off on a train to Vaasa. Thanks
Stayed 4 nights in Apr 2024

8/10 Good

Malin

Stayed 3 nights in Jan 2024
Response from Senate Hotel Team on 6 Feb 2024
Dear Malin, thank you for your feedback! We are very glad that you liked our hotel, we are always happy to offer good service for our customers! We will be glad to see you again!With warm greetings,Senate Hotel Team

8/10 Good

Järvenpää

Stayed 1 night in Dec 2023
Response from Senate Hotel team on 12 Jan 2024
Dear guest, thank you for choosing Senate Hotel Helsinki and for yours great feedback! our team glad to hear that you have enjoyed your stay with us. Warm welcome back to our hotel! Best regards, Senate Hotel

2/10 Terrible

Niklas

Stayed 1 night in Nov 2023
Response from Regards, Senate Hotel on 12 Jan 2024
Dear Niklas , Thank you for your feedback. According to the feedback policy the only real customers can leave feedbacks after staying in any object of accommodation. In your case reservation has been cancelled by your phone request , and you never stayed with us.

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A cosy, simple place to stay in an excellent location - I was just in Helsinki for a few hours and the hotel was an ideal option for my stay.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room
Fairly basic room, but it all that I needed.
Stayed 2 nights in Nov 2022

10/10 Excellent

Johan

Stayed 2 nights in Oct 2022
Response from Hotel Management on 24 Oct 2022
Dear Johan, Thank you for your feedback! We are happy that you enjoyed your stay at Senate Hotel! Welcome anytime!

2/10 Terrible

Dominic

Stayed 3 nights in Sep 2022
Response from Senate Hotel Management on 26 Sept 2022
Dear Dominic,Thank you for your feedback. We are sorry that your expectations were not met. On behalf of the hotel, we have done everything possible to keep your booking, due to the fact that your flight was delay and you could not check in at the hotel at midnight. It was only possible the next morning.We thank you for being our guest!

6/10 Okay

Paul

Stayed 1 night in Aug 2022
Response from Manager Senate Hotel on 14 Sept 2022
Dear Paul, We appreciate your comments regarding your stay at Senate Hotel. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Senate Hotel Management

10/10 Excellent

GLORIA

Stayed 1 night in Jun 2022
Response from Manager Senate Hotel on 4 Aug 2022
Dear GLORIA, We appreciate your comments regarding your stay at Senate Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Senate Hotel

10/10 Excellent

Justin

Liked: Staff & service, amenities, property conditions & facilities
Economy, but friendly staff that speaks English.
Stayed 1 night in Jun 2022
Response from Senate Hotel team on 12 Jun 2022
Thank you.

8/10 Good

Kaido

Stayed 1 night in May 2022
Response from Regards, Senate Hotel administration on 17 May 2022
Dear Kaido, we are very happy that our staff made your stay comfortable! Customer service is very important to us, so it is very important for us to know that we managed to make your stay enjoyable.

6/10 Okay

Juan

Stayed 1 night in May 2022

6/10 Okay

Phil

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Good location, friendly staff but only one shower room, 1 lady toilet and 1 man toilet for the whole hotel. So poor
Stayed 2 nights in May 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely staff, excellent location. Very typical housing and unlike many hotels.
Stayed 2 nights in Mar 2022
Response from Senate Hotel Management on 22 Mar 2022
Dear Andrew, The Senate Hotel team would like to thank you for your review! We are glad that you stayed at our hotel!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
It was very central to Helsinki City centre a 8 min stroll to centre shops & restaurant /cafes. Plus a fair price, not overly expensive, Only thing was the shared bathroom & shower facilities are shared for all rooms I think. But that's a small price to pay for a clean tidy room at half the price of similar hotels in Helsinki, plus there's a cool Kereoke bar on street level open till 4am popular with local Helsinki party goers.
Stayed 1 night in Dec 2021
Response from Senate Hotel team on 19 Dec 2021
Thank you Karl for your feedback ! You are welcome any time ! Mary X-Mass. and Happy 2022 year! Best wishes from Senate Hotel team

8/10 Good

Risto

Stayed 1 night in Oct 2021
Response from Senate Hotel administration on 20 Oct 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Johan

Stayed 3 nights in Oct 2021
Response from Senate Hotel Administration on 20 Oct 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Enni

Stayed 2 nights in Sep 2021
Response from Senate Hotel administration on 20 Oct 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

The location was very central. The rooms could use an update. The use of a kitchen was handy, and the little patio was nice.
Stayed 2 nights in Aug 2021
Response from Senate Hotel Team on 8 Sept 2021
Dear Katri, thank you for your review. We are looking forward to see you again! Best regards, Senate Hotel Team

4/10 Poor

Anders

Stayed 1 night in Sep 2021
Response from Senate Hotel Team on 17 Sept 2021
Dear Anders, thank you for staying at Senate Hotel and for your review. We are looking forward to see you again! Best regards, Senate Hotel Team

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Location good. Property condition needs renovation.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Elena

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointment, good photos bad looks
The room was smelt on old furniture, the bed was uncomfortable and the room was cold, no heating on 5 centigrade, she brought us a heater when I asked for, and after two nights we left the hotel without compensation.I wouldn not reccomend it
Stayed 7 nights in Oct 2019

8/10 Good

Fliona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
The hotel has a charming old world atmosphere. It is very central with lots of shops or historic buildings to see. Was prrfect for my needs. Perfect for the independent traveller. If you want to be waited on hand and foot this is not the place for you.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The site is close to City Center where the railway station & shopping facilities are within walking distance. I was shocked to find out not only the place is locked with sign written “business hours are from 14:00-22:00. When calling with the listing #. No one answers the phone, & door bell . I, with a big luggage & medium size back Pack. Had to find ways to stay from 10:00 until 14:00 when the door opens.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to tram
Stayed 1 night in May 2019

8/10 Good

Terumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Terumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Kazuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

mari

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2018

6/10 Okay

David

Disliked: Property conditions & facilities
It’s unattended between hours 14-21.
Good location. They don’t make it obvious when booking that you can only arrive between hours 14-21. Other than that time it’s unattended. So if you are arriving later at night, too bad, you’re on the street and they keep your money.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good for cheap, but bring your own soap
I found the room's comfort level to be fine, though I imagine that some customers would have found the beds uncomfortable. My only real complaint is the lack of soap and/or shampoo provided.
Stayed 6 nights in Oct 2018
Response from Galina on 31 Oct 2018
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Daniel, New York, NY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice neighborhood, good location, nice building, walkable area and quite affordable. However, the non-smoking room I had requested was right beside a smoking area. Every time someone was smoking there, my room was filled with cigarette smoke, which was disgusting.
Stayed 2 nights in Aug 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice inexpensive stay in Helsinki
Excellent basic accommodations. Would stay there again
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Rimi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A word of caution
When I made the booking, I was charged immediately by the hotel (whereas most hotels charge you AFTER checking in). However, on the day I went to check-in, the "hotel" was closed when I arrived around 11:20 pm. Because they don't have any after hour service. The problem is, I was NOT informed of this limited services when I made the booking nor when I receive the bill upon reservation. As a tourist in a new city, I had to spend money (a hefty taxi bill and last minute booking at another hotel) and time to find accommodation for the night. What is more unacceptable is, when went to book online for that night of stay, this hotel STILL showed up as an option to book for that night. What a way to deceive people. I am filing a refud request with Hotels.com. Let's hope they address this. Regarding the hotel, I would highly caution regarding booking at this place.
Stayed 1 night in Jul 2018

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Great value - get directions before you arrive
It's on the 5th floor of an apartment block, and not easy to find. It's clean and comfortable and excellent value. It's about 10-15 Euros cab fare from the railway station. Free WiFi is limited - I got messages like "Another device is using this IP address - try later".
Stayed 1 night in Jun 2018
Response from Kongressikoti Hotel on 3 Jul 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Josephine

Liked: Cleanliness, staff & service, room comfort
Convenient and Simple
This hotel is conveniently located, quite cozy, and has an amazing balcony. There is only one shower, so one more crowded days I can imagine that would get complicated.
Stayed 1 night in May 2018
Response from Kongressikoti Hotel on 3 Jul 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good place, near everything. Would be nice if they had some vending machine for snacks.
Stayed 3 nights in Mar 2018
Response from Galina on 22 Apr 2018
Thank you for your review ! Welcome next time!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
It's more like a hostel, not hotel. Room was very small with a lot of dust, so I can't sleep there. Had to go to another hotel at night.:(
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Simple and room was very large. Beds were not very comfortable but was for only one night
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically an overpriced dump.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best location, in the center of town! The very nice old building.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Basic cheap stay. Was relatively clean. Had to pay 5euros to keep luggage at hotel on the day we checked out and it wasn't even secured. It seems like the standard around here in Scandinavia. Poor customer service and shared bathroom facilities with one shower. I would stay again as it was clean and cheap.

6/10 Okay

Pa, USA

Liked: Staff & service
Great location, no frills
Relatively quiet, just blocks from everything you want to see in Helsinki. No frills, bare bones but has what you need in a budget hotel. Great value in an expensive city.

6/10 Okay

martin

Disliked: Staff & service, property conditions & facilities
Cheap but not really cheerful.
Dated hotel in need of some TLC. Guy on reception seemed a bit frosty on my arrival and didn't get any friendlier during the week. Odd really as every other Finn I met was very friendly; maybe he wasn't Finnish?