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Reviews of Grand Vista Hotel

2.5 out of 5
Grand Vista Hotel
11597 Scott Hwy, Helenwood, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 190 reviews" "
Rating 8 - Good. 64 out of 190 reviews" "
Rating 6 - Okay. 17 out of 190 reviews" "
Rating 4 - Poor. 13 out of 190 reviews" "
Rating 2 - Terrible. 3 out of 190 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice and quiet place. Is well kept.
Stayed 1 night in Mar 2024
Response from Donna on 1 Apr 2024
Thank you !

10/10 Excellent

Vincent

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donna on 1 Apr 2024
Thank you !

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town
Staff was polite and attentive.
Stayed 1 night in Nov 2023
Response from Donna on 18 Dec 2023
Thank you

6/10 Okay

Noel and Rhonda

Travelled with partner
Disliked: Property conditions & facilities
The breakfast was slightly above average. The noise level was way too much. The cost was way above what was received. Very disappointed.
Stayed 1 night in Oct 2023
Response from Donna on 1 Nov 2023
Thank You

8/10 Good

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent motel near the beautiful Big South Fork. Staff wee nice. Breakfast sparse.
Stayed 2 nights in Oct 2023
Response from Donna on 27 Oct 2023
Thank you

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities
Refrigerator in the room was loud --
Stayed 1 night in Oct 2023
Response from Donna on 27 Oct 2023
Thank you !

8/10 Good

Monetta

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Donna on 22 Sept 2023
Thank you !

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8 of us came from Illinois to ride Brimstone. The hotel was clean, shower pressure amazing, and staff very sweet. We had the 2nd floor breezeway between all 4 rooms so we could set up our blackstone and a small table to cook nightly. It was absolute perfect and would highly recommend.
Stayed 3 nights in Sep 2023
Response from Donna on 22 Sept 2023
Thank You . We're glad you enjoyed your stay !

2/10 Terrible

Todd, Adams

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
ANTZ in the beds!!! Flooded guestrooms! Nasty condition! Needs renovations badly!! No refunds even when showed all the video of BIG ANTZZZZ in beds!!
Stayed 1 night in Jul 2023
Response from Donna on 28 Jul 2023
Thank you for your feedback

4/10 Poor

candace

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Donna on 28 Jul 2023
Thank you

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Donna on 28 Jul 2023
Thank you !

4/10 Poor

Steven

Travelled with partner
Disliked: Property conditions & facilities
The breakfast was absolutely the worst. Not enough for the two of us, let alone everyone else. The cereal was stale. Sausage was dry. I'm handicapped and we were put on the 2nd floor with no elevator. One ice machine and it's on the bottom floor. To use the deadbolt lock,the door had to be 1/4 inch open. The trash was emptied and the towels were replaced but nothing else was cleaned when we stayed there. The toilet had to be flushed 2 or more times to flush or remove the top and pull the lever yourself all the way up. One of the top two worst motels I've ever stayed at
Stayed 3 nights in May 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to riding area
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
I wanted to watch a few minutes of the news before going to bed and discovered the TV only had lying Fox New. No other options. Very few TV channels at all. The hotel is rather run down and worth about half of what they charge. The only drink concessions are in the lobby which is closed and locked at 9PM. If you want something other than tap water, you're out of luck.
Stayed 1 night in May 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Donna on 10 May 2023
Thank you

8/10 Good

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Don't count on the breakfast. It is pretty much a joke.
Stayed 3 nights in Apr 2023
Response from Donna on 8 May 2023
Thank you for your feedback

2/10 Terrible

Crystal

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Donna on 8 May 2023
Thank you for your feedback

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The beds was uncomfortable
Stayed 1 night in Mar 2023
Response from Donna on 8 May 2023
Thank you

10/10 Excellent

Charlene

Stayed 4 nights in Oct 2022
Response from Donna on 8 Nov 2022
Thank you .

8/10 Good

Sandra

Stayed 3 nights in Sep 2022
Response from Donna on 8 Nov 2022
Thank you .

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property near Big South Fork National Recreation Area. Staff was great. Very clean.
Stayed 1 night in Sep 2022
Response from Donna on 20 Sept 2022
Thank You !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Donna on 20 Sept 2022
Thank You !

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Donna on 20 Sept 2022
Thank You !

10/10 Excellent

Jack

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and near Big South Fork.
Stayed 2 nights in Sep 2022
Response from Donna on 20 Sept 2022
Thank You !

10/10 Excellent

Flordalyris

Stayed 1 night in Sep 2022
Response from Donna on 8 Sept 2022
Thank you !

10/10 Excellent

Kevin, Summerfield

Liked: Staff & service
Stayed 3 nights in Aug 2022

8/10 Good

Stacy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice hot breakfast clean rooms, nice pool convenient location. Allowed dogs however expedia listed dog fee as $15 it was actually $20.
Stayed 1 night in Jul 2022
Response from Donna on 31 Aug 2022
Thank you

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quiet friendly staff room promptly cleaned each day (stayed five days) breakfast available
Stayed 5 nights in Jun 2022
Response from Donna on 8 Jul 2022
Thank you ! We are so happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Mark

Stayed 1 night in Jun 2022

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like how safe it felt and easy to get in and out of.
Stayed 1 night in Jun 2022
Response from Donna on 17 Jun 2022
Thank you.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean room and staff was friendly. We stayed 1 night to be closer to Huntsville which was 3 miles from hotel. We will be returning when we come back in a few months.
Stayed 1 night in May 2022
Response from Donna on 24 Jun 2022
Thank You ! We look forward to seeing you again.

8/10 Good

Tracy

Stayed 1 night in May 2022

4/10 Poor

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is run down. Several pepper I went with stayed in different rooms and they were all
Stayed 2 nights in May 2022

10/10 Excellent

Crystal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and quiet to it was a good place
Stayed 1 night in Apr 2022
Response from Donna on 2 May 2022
Thank you for taking time to review and for choosing to stay with us. We look forward to seeing you again

10/10 Excellent

amit

Stayed 1 night in Apr 2022
Response from Donna on 18 Apr 2022
Thank You

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2022
Response from Donna on 4 Apr 2022
Thank You . We look forward to seeing you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room and great value
Stayed 1 night in Mar 2022
Response from Donna on 4 Apr 2022
Thank You. We enjoyed having you.

6/10 Okay

James

Travelled with partner
Liked: Staff & service
This place is conveniently located close to brimstone rec. area. The rooms were ok, the beds were small but comfortable, and the breakfast was ok at best. The room could use a deep clean and the towels were brown. Overall i was pleased and plan to stay there again.....
Stayed 2 nights in Mar 2022
Response from Donna on 10 Mar 2022
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff were great! I have no complaints. We would stay here again!
Stayed 1 night in Jan 2022
Response from Donna on 5 Jan 2022
Thank you !

10/10 Excellent

Amy

Stayed 1 night in Dec 2021
Response from Donna on 15 Dec 2021
Thank you

10/10 Excellent

Braxton

Stayed 1 night in Dec 2021

8/10 Good

Dean

Stayed 1 night in Nov 2021

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff was very helpful and friendly!!!
Stayed 3 nights in Oct 2021
Response from Donna on 2 Nov 2021
Thank You

10/10 Excellent

Jodie D

Stayed 2 nights in Oct 2021

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The staff was excellent. They really took care in their guests. It was very clean and the beds were nice. If we have to go back to this little town this is where we will stay.
Stayed 1 night in Oct 2021
Response from Donna on 2 Nov 2021
Thank You

4/10 Poor

Charles, Greenbrier

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
The room was average. 2 out of 4 towels were stained yellow. Bed was decent. Didn't see any bugs or anything alarming inside other than towels & mini fridge semi cold. Ok room for someone just passing through or needing a last minute stay. Younger lady who checked us in late at night was very, very rude. She seemed annoyed that we were even there. People walking around behind the motel and walking in the tree line kept us up all night. One of them tried to enter our truck, messed with trailer straps, making racket all night. We reported this to the manager at check out who was very nice & apologetic. The young female staff stood there glaring at us while the manager tried to rectify our situation by offering a free night stay next time we're out there. Hopefully next time will be more pleasant. The manager lady did seem like she wanted to make things right due to all the trouble we had.
Stayed 1 night in Oct 2021
Response from Donna on 2 Nov 2021
Thank You for your feedback

8/10 Good

Frank

Travelled with family
Liked: Staff & service, property conditions & facilities
Need someone to answer phones when lobby is closed..
Stayed 2 nights in Aug 2021
Response from Donna on 2 Nov 2021
Thank You

10/10 Excellent

Krysta

Stayed 2 nights in Oct 2021