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Reviews of Tulip Inn Heerlen City Centre

3 out of 5
Tulip Inn Heerlen City Centre
Wilhelminaplein 17, Heerlen

Reviews

7.2

Good

Rating 10 - Excellent. 56 out of 311 reviews" "
Rating 8 - Good. 122 out of 311 reviews" "
Rating 6 - Okay. 90 out of 311 reviews" "
Rating 4 - Poor. 28 out of 311 reviews" "
Rating 2 - Terrible. 15 out of 311 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water in the shower no water at all in the toilet, dirty floors but apart from that it’s great
Stayed 1 night in Apr 2024
Response from Nathalie van Baal on 29 Apr 2024
Dear Sir/Madam,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that overall you had a great experience, but we're sorry to learn about the issues you encountered during your stay.We sincerely apologize for the inconvenience caused by the lack of hot water in the shower and the absence of water in the toilet. Additionally, we apologize for the cleanliness issues with the floors. Please know that this does not reflect our usual standards, and we will address these issues with our housekeeping and maintenance teams to ensure they are rectified promptly.We appreciate your understanding and patience, and we're grateful for your positive feedback despite these challenges. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience.Warm regards,

6/10 Okay

Corey, APO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much traffic from the druggies who walk the streets of Heerlen. Our bathroom had fisher bugs and the ladies on the morning shift were not friendly.
Stayed 4 nights in Mar 2024
Response from Nathalie van Baal on 2 Apr 2024
Dear Sir/Madam,Thank you for sharing your feedback with us regarding your recent stay.We sincerely apologize for any inconvenience caused by the presence of street activity in Heerlen. While we strive to provide a safe and comfortable environment for all our guests, we understand that external factors beyond our control can impact the overall experience. We will continue to work with local authorities to address any issues related to street activity in the vicinity of our property.Additionally, we apologize for the presence of insects in your bathroom. Please rest assured that we take matters of cleanliness and pest control very seriously, and we will investigate and address this matter promptly to ensure that it does not recur in the future.Furthermore, we regret to hear that the service provided by the staff on the morning shift did not meet your expectations. Providing friendly and attentive service is a top priority for us, and we will address your concerns with our team to ensure that all our guests receive the level of service they deserve.Once again, we apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.With best regards,

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but comfortable. The bathroom was tiny but new and clean. My only complaint: there were not enough electrical outlets to charge our phones and no outlets at the desk for a laptop. The staff was amazing and breakfast was very good.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Pawel

Stayed 4 nights in Sep 2023

10/10 Excellent

Shekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Tanya Urquieta Augustine Emilian

Stayed 1 night in Jul 2023

8/10 Good

Tomaz

Business traveller
Liked: Cleanliness, staff & service
Nice hotel in the old city center
Nice hotel in the old city center. Staff was nice and friendly. You can park your car in a public garage just around the corner. Quite some bars and restaurants around the hotel, but be aware that they are closed on Mondays.
Stayed 1 night in Jun 2023

2/10 Terrible

Stephen

Stayed 3 nights in Jun 2023

10/10 Excellent

Sebastien

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were so friendly and couldn't do enough for you. Bedroom & bathroom needs updating but clean & tidy which was all i wanted for my weekend stay.
Stayed 3 nights in Mar 2023
Response from Team Tulip Inn Heerlen City Centre on 24 Mar 2023
Dear Sir/Madam.We appreciate your nice review.We hope to welcome you again.With kind regards,Team Tulip Inn Heerlen Centre

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

F J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Very friendly and helpful staff. Good location.
Stayed 4 nights in Dec 2022

2/10 Terrible

Andreea

Disliked: Cleanliness, staff & service, property conditions & facilities
Extra charged in hotel! Asked for nirmal not twuin beds..did not receive, glasses were dirry
Stayed 1 night in Sep 2022

2/10 Terrible

Rajmund

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Ramona van Zeeventer on 6 Aug 2022
Geachte meneer, We vinden het vervelend om te lezen dat uw verblijf niet naar wens is geweest. Graag vernemen wij van u wat er niet naar wens is geweest aan uw kamer en de service. Met gastvrije groet, Ramona van Zeeventer General Manager

4/10 Poor

Marc

Stayed 1 night in Jun 2022

8/10 Good

F.

Stayed 3 nights in May 2022
Response from Ramona van Zeeventer on 11 Jun 2022
Geachte meneer/mevrouw, Hartelijk dank voor uw review. We hopen u snel weer te mogen verwelkomen in ons hotel. Met gastvrije groet, Melissa La Lau

6/10 Okay

John

Business traveller
Liked: Staff & service
Too hot for the warm weather
The room was very noisy with no Aircon
Stayed 1 night in Jun 2021
Response from Ramona van Zeeventer on 11 Jun 2021
Dear Mr John, We would like to thank you for your review and for your overnight stay. Unfortunately, our hotel rooms do not have air conditioning. All rooms have a fan that is located in the closet. If the temperatures rise, we close the curtains of the rooms so that the room remains cool for our guests. We want to thank you for your feedback. With kind regards, Ramona van Zeeventer General Manager

10/10 Excellent

Ayokunu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Ramona van Zeeventer on 18 Apr 2021
Geachte heer/mevrouw Ayokunu, We willen u graag bedanken voor uw verblijf en voor uw 5-sterren review! We vinden het fijn om te lezen dat uw verblijf naar wens geweest is en dat u onze schoonmaak van de kamers en onze service naar onze gasten toe goed vindt. We hopen dat we u weer mogen verwelkomen als onze gast in ons hotel. Met gastvrije groet, Ramona van Zeeventer General Manager

4/10 Poor

Alex

Disliked: Cleanliness, property conditions & facilities, room comfort
Too small rooms, not so clean
Stayed 2 nights in Sep 2020

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Good value for money hotel
Good value for money in central location. Would benefit from airco.
Stayed 1 night in Aug 2020

8/10 Good

Mark

Liked: Cleanliness, staff & service
Good value for money rooms in central location
The hotel is in an excellent, central location in Heerlen. It has a nice lobby and the employees at reception are professional and friendly. As a point of improvement, the interior of the hotel could do with some updating. It feels a little worn and out of date. And the hotel rooms could benefit from air-conditioning as it does get hot in the summer. The price of a room as very reasonable, so all in all it is good value for money.
Stayed 2 nights in Jul 2020

8/10 Good

bettina

Liked: Cleanliness, staff & service, room comfort
Good hotel
Good value and the hotel is in a great location. The rooms are a little bit dated but I had a comfortable stay and will be back in future.
Stayed 4 nights in Jul 2020

8/10 Good

Becky

Business traveller
Liked: Cleanliness, property conditions & facilities
Was ok.
Great shower. Ample plugs. Very small room, with no air con. Lots of restaurants nearby. Druggie hangout by public car park entrance, as a line female traveller a bit concerning. Car park is €9,50 a night, something not mentioned. Q park entrance behind shutters, not obvious to non continent travellers!
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Small rooms, elevator was broken, but really convenient location, friendly staff.
Stayed 1 night in Nov 2019
Response from Team Tulip Inn Heerlen City Centre on 24 Nov 2019
Dear sir/madam, Thank you for sharing your experience with us. Feedback is very important. We hope we will be welcoming you back soon. Kind regards Team Tulip Inn Heerlen City Centre

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We came to Heerlen for a Festival and this Inn was in the midst of it so it was such a perfect place for us. It is older which we had expected, there were not many ammenities and no airconditioning. Definitelt not a luxury stay but bigger than we expected, everything was clean and staff were nice.
Stayed 3 nights in Aug 2019
Response from Team Tulip Inn Heerlen City Centre on 18 Aug 2019
Dear sir/madam, thank you for your stay and this review. Glad to hear you enjoyed the size of our rooms. You compliment regarding our staff. Looking forward to welcome you in the nearby future. Kind regards Team Tulip Inn Heerlen City Centre

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a very central location on Heerlen. The entrance to the lobby is nice, and there is a lovely room behind the reception area where you can sit and drink a coffee in front of an artificial fire place. There seem to be a number of areas that are suitable for larger events such as a wedding or party. The service at reception was outstanding. We visited during a heatwave and there was no air-conditioning in the room, hence the slightly lower rating for comfort. Overall a good stay.
Stayed 1 night in Jul 2019

8/10 Good

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stay at an older hotel
Stayed 1 night in Jun 2019

6/10 Okay

Les

Liked: Cleanliness
Disliked: Property conditions & facilities
Ordinary Central Hotel
Problem is you don’t really have anywhere to stay in Heerlen. The hotel is very tired and desperate need of sprucing up. You cannot use the bathroom sink at the same time as the shower. The beds were very comfortable however no mattress protector so you’re sleeping very close to where a lot of other people have slept. The stuff were lovely and very helpful.
Stayed 2 nights in Apr 2019

6/10 Okay

John

Liked: Staff & service
The Hotel is old and dated but it is close to the location I need to work and has good access to the town
Stayed 4 nights in Feb 2019

6/10 Okay

Ruth, Norfolk UK

Liked: Cleanliness, staff & service
The hotel and room were nice and clean and the staff were polite and helpful. The room was cramped (single room) especially the bathroom and I thought that only one sachet of coffee a day was a little stingy. I had breakfast one morning and there were many empty dishes because of an early rush. It took a while for the staff to replenish the food. This is a city hotel and was much as expected. It was hot and I had to have the window open which meant the Saturday evening noise from the bar next door kept me awake. That is not the fault of the hotel though. Overall it was reasonable for the money.
Stayed 3 nights in May 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gormet Visit
Friendly Service, Comfortable rooms and in the middle of Heerlen beside excellent restaurants, Dutch, Thai, Chinese, Japanese, Greek, Mediterranean etc.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Tulip Inn Heerlen City Centre November 2017
Unfriendly and incompetent front desk on the day of departure.
Stayed 2 nights in Nov 2017

10/10 Excellent

Catharina.C.J

Liked: Cleanliness, staff & service, room comfort
Perfect spot to visit Heerlen.
Nice clean room, good bed. Perfect place to walk to down town. Nice breakfast All the people working there are very nice and helpful.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
We had an amazing stay at a beautiful hotel, in a a tiny little Dutch town. It was perfect!
Stayed 1 night in Oct 2017

8/10 Good

Wessel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel in central location
Third time I stay in this hotel - convenient location from train station and in city centre plus good breakfast and nice room for a good price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Mike, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but..
Now I have some idea of what it's like staying in a cramp prison cell. -Tiny room and bed -Freezing cold -Old and outdated equipment

6/10 Okay

Jarno P.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Gets the job done.
I stayed in a single room which was clean, downright cramped, but had a good bed, hot shower and more than enough of power sockets. Breakfast was good for a 3-star hotel. Overall I enjoyed what little time I had to spend at the hotel.

2/10 Terrible

Tod, Oakland, CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sleeping in a Disco
How could a hotel be just on top of the loudest party club I've ever heard that's open until 4AM, I felt like I was literary sleeping in the back room of the club. DON"T GET A ROOM IN THE FROM OF THE HOTEL unless you can sleep through anything. I could hear the DJ's loud speaker plain as day. Never would I stay here again. On the flip side it's not the staffs fault and they did their best to accommodate me and apologize. The staff seemed really col.
7AM sun on bed

4/10 Poor

james, Florida

Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled of cigarette smoke
When I entered the room, to reeked of cigarette smoke. This was a non-smoking room. I mention it to the staff and unfortunately, they did not have additional rooms that night for me to change into. They did bring up an automatic air freshener. It cleared up some when I opened the window.

8/10 Good

Clara, England

Liked: Cleanliness, staff & service, property conditions & facilities
Great Value Hotel
I booked his hotel as I was attending an event nearby and I was pleasantly surprised. The hotel was a higher standard than I was expecting, and great value for money. The staff were friendly and helpful. The room was clean, and the shower was powerful, with plenty of hot water. The hotel was attached to a restaurant and an Irish bar. The town was busy (and noisy!) the night I stayed, but the room itself was quiet. My only complaint would be that the heating was either switched off, or not working. The room was so cold that I couldn't sleep. I was only there for one night though so didn't give the hotel an opportunity to fix it. Also, there wasn't a hairdryer in the room. Overall though, I was impressed with this hotel and would stay again if I was in the area.

6/10 Okay

Arbu jon, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
All in all ok, pity that the bed was too small
Everything about the hotel was pretty good except the bed!!! It was far too small. Apart from that, I'd go back again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

8/10 Good

Trish, Doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel.
Stayed here for 2 nights in May, and was highly satisfied. Room clean and bed comfortable. Not much in the way of coffee and milk supplies, but then I suppose if I had asked for more, it would have been supplied. We had a room at the back so it was very quiet. Attending a party and BBQ next day, so didnt get chance to sample Irish bar, but was told it was good.

6/10 Okay

Pierre, Toronto, Ontario

Liked: Cleanliness, property conditions & facilities
Cheap, Cheerful
Utilitarian but clean and inexpensive. What else does there need to be said

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel Tulip Heerlen
Centrally located for town. Stark interior, no lounge therefor nowhere to have a coffee in comfort Pub next to hotel ok for a drink Single room clean but extrenely claustrophobis with badly placed wardrobe-had to walk sideways. Would not go there again or recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST WHAT WE WERE AFTER
We were a family of 3 who recently stayed for 3 nights. We were really pleased with everything about the hotel and considered it to be good value for money.

10/10 Excellent

unknown, Uk

Liked: Cleanliness, staff & service, property conditions & facilities
Tulip Inn
The hotel was lovely and the staff were very helpful, the only thing is a double bed is 2 singles pushed together so if your okay with that then it's okay.