Restaurant

Reviews of Fairfield Inn by Marriott Hartsville

2.5 out of 5
Fairfield Inn by Marriott Hartsville
200 S 4th St, Hartsville, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 552 reviews" "
Rating 8 - Good. 152 out of 552 reviews" "
Rating 6 - Okay. 45 out of 552 reviews" "
Rating 4 - Poor. 25 out of 552 reviews" "
Rating 2 - Terrible. 25 out of 552 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with partner
The a/c made a lot of noise going on and off all through the night, the elevator stopped working and I was on the 3rd floor. Difficult to walk up and down stairs with baggage. The coffee was stale at 530 am and the breakfast on Sunday was not all that.
Stayed 2 nights in May 2024
Response from J.J. on 20 May 2024
Hello Mark, thank you for staying with us. I can understand the inconvenience of the A/C making noise through the night, the elevator being down, and the breakfast and coffee not being to your liking. I do apologize for these issues you had on your stay here for this is not typical at this hotel. I appreciate you taking the time to give us feedback so that we are able to address these issues. Thank you again for staying and I hope that you come back to visit again if you are ever back in the area.

8/10 Good

Vera

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The overall stay on the property was good but the property does need updating for the cost. We had to go up and down the stairs because the elevator stopped working. Very inconvenient!
Stayed 1 night in May 2024
Response from J.J. on 19 May 2024
Hello Vera,thank you for staying with us and for the good rating. I can understand the frustration of having the elevator not working and I do apologize for the inconvenience. I thank you again for staying and hope that you return soon.

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was fantastic in helping us add a night to our stay!
Stayed 1 night in May 2024
Response from J.J. on 4 May 2024
Hello Sheila,thank you for staying with us and for the excellent rating. We appreciate you saying the front desk was fantastic. We hope you come back to see us again soon.

6/10 Okay

Hubert

Stayed 1 night in Apr 2024
Response from J.J. on 27 Apr 2024
Hello Hubert,thank you for staying with us and for taking the time out to rate your stay.I hope you come back to see us whenever you're back in the area.

8/10 Good

Jacqueline

Travelled with family
Liked: Staff & service
Excellent customer service. However, the bathroom was not thoroughly cleaned. The commode was still soiled. I sanitized and cleaned with my own products.
Stayed 1 night in Apr 2024
Response from J.J. on 26 Apr 2024
Hello Jacqueline,Thank you for staying with us and thank you for saying that the customer service was excellent. I do apologize for the soiled commode. I do understand how frustrating that can be.thank you for your feedback and I hope that you return to see us soon.

10/10 Excellent

Hatice, Spartanburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, helpful, and welcoming. It is conveniently located only one block from a small bodega. There are several restaurants and cafes within walking distance. I would stay again.
Stayed 1 night in Apr 2024
Response from J.J. on 26 Apr 2024
Hello Hatice,thank you for staying with us. We appreciate you saying the staff is friendly, helpful, and welcoming. Thank you for the excellent rating and we hope you come back again,soon.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and clean
Stayed 1 night in Apr 2024
Response from J.J. on 7 Apr 2024
Hello Kathy, thank you for staying with us. We appreciate you saying the beds were comfortable and clean. Please come back to see us when you are back in the area.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was nice and helpful
Stayed 1 night in Mar 2024
Response from J.J. on 28 Mar 2024
Hello Eric,Thank you for staying with us and for giving us an outstanding rating. Thank you also for saying the hotel was very clean and that the staff was nice and helpful. We appreciate your feedback and hope that you return to see us in the very near future.

6/10 Okay

Candi, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the visit was good. The property and room were clean. The only con is the bed and pillows are too soft and uncomfortable. As a result, I didn't rest well. It would be nice if guests are given an option to choose soft or firm pillows or bed top.
Stayed 1 night in Mar 2024
Response from J.J. on 20 Mar 2024
Hello Candi, thank you for staying with us. We are glad that the property and room were clean for you. I am sorry that the bedding was uncomfortable. I can understand how much of an inconvenience it can be for the beds to be too soft. We appreciate your feedback and hope that you return soon.

10/10 Excellent

Kyle

Stayed 1 night in Mar 2024
Response from J.J. on 28 Mar 2024
Hello Kyle,Thank you for staying with us and for the outstanding rating. We hope that you return to see us soon.

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from J.J. on 23 Feb 2024
Hello Wendi,Thank you for staying with us and for the outstanding rating. We hope that you come back to see us if you are ever back in our area.

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people
Customer service was exceptional
Stayed 2 nights in Feb 2024
Response from J.J. on 23 Feb 2024
Hello Robyn,Thank you for staying with us and for saying that our customer service was exceptional. We hope you come back to see us when you are in the area.

8/10 Good

April

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J.J. on 21 Jan 2024
Hello April,thank you for staying with us and for giving us a good rating. We hope you come back to see us soon

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large and quiet. The breakfast was good but not as good as some other less expensive hotels I've been at lately. Hotel itself could use a little updating. I wouldn't hesitate to stay again.
Stayed 2 nights in Dec 2023
Response from J.J. on 21 Jan 2024
Hello Scott,thank you for staying with us. I wish our breakfast was better for you. We will be getting a renovation this year however,and we are excited about it for our guests such as yourself. Thanks again for staying and we hope that you return soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No keys...
They key cards werent working so we had to be escorted to our rooms every time we needed in. Was kind of a pain...had to wait for someone to return from escorting one room before we could get in our room.
Stayed 1 night in Dec 2023
Response from J.J. on 10 Dec 2023
Hello,thank you for staying with us. I do apologize for you not having keys to get into your room. I can understand how frustrating that can be. We are resolving the issue and we appreciate your feedback. We hope that you return to see us on your next trip to the area.

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from J.J. on 9 Dec 2023
Hello Robert,thank you for staying with us. We appreciate you taking time to give us your rating for your stay. I do apologize for us not being what you expected. I hope you return and for your stay to better the next time

2/10 Terrible

LaVerne

Stayed 1 night in Dec 2023
Response from J.J. on 9 Dec 2023
Hello LaVerne,thank you for staying with us. It seems that you didn't enjoy your stay with us. I do apologize if we didn't meet your expectations. Thanks again for staying and we hope you return.

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel several times over the years but this will be the last. It's not awful but is in need of an update and maintenance.
Stayed 2 nights in Nov 2023
Response from J.J. on 20 Nov 2023
Hello Christopher,thank you for staying with us. I do apologize if we have not met your expectations. Your concerns are noted and have been addressed with the proper personnel. We are due for a renovation within the next few months and we hope that you do return again.

4/10 Poor

Ben

Business traveller
Liked: Staff & service
Disliked: Room comfort
Bad AC unit
When I checked into my room I found that it hadn't been cleaned since the last stay. The proprietor was very polite and gave me a larger room right away. However I found that the AC unit would not operate properly, either refusing to turn on or not actually cooling the room. I tossed and turned all night, sweating on the mediocre mattress because the room was too warm. Not the biggest deal but it sucks to lose a night of sleep when on a business trip.
Stayed 1 night in Nov 2023
Response from J.J. on 13 Nov 2023
Hello Ben, thank you for staying with us. I do apologize for the issues you had with the cleanliness of your room and the A/C unit that did not operate properly. I can understand how you must have felt with dealing with these issues. Thank you for your feedback so that we are able to address and resolve these types of issues. Please come back to see us whenever you are in the area again.

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, phone didn’t work, lamp shades were broken, there were brown stains on fold out couch mateess and an old soap bar in the shower
Stayed 1 night in Nov 2023
Response from J.J. on 11 Nov 2023
Hello Amy,thank you for staying with us. I would like to apologize for the issues you had during your stay with us. We appreciate your feedback on this matter. We hope that you return to see us on your next visit to the area.

8/10 Good

kasey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very nice and helpful when needed. The breakfast was continually filled and had good options. However, there was a good amount of mold in our bathroom. It also looks like there was damage in the bathroom and it was poorly fixed. There was also a white splatter all over the bathroom wall.
Stayed 2 nights in Nov 2023
Response from J.J. on 11 Nov 2023
Hello Kaaey,thank you for staying with us and for the good rating. We appreciate the kind words you had towards the staff. I do apologize for the mold in the bathroom and the bad repair. These issues have been addressed with the proper personnel. Thank you for your feedback and we hope that you return to see us soon

10/10 Excellent

morris

Liked: Cleanliness, staff & service, property conditions & facilities
Location was close to restaurants and shopping.
Stayed 2 nights in Nov 2023
Response from J.J. on 5 Nov 2023
Hello Morris,thank you for staying with us and for the outstanding rating. I'm glad the location was close enough to restaurants and shopping. Thank you for your feedback and I hope you come back to see us soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay. Staff was welcoming and friendly.
Stayed 1 night in Nov 2023
Response from J.J. on 5 Nov 2023
Hello Charles, thank you for staying with us and for the good rating. We are glad that you had a great stay and that the staff was welcoming and friendly. We hope to see you again when you're back in the area.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from J.J. on 6 Nov 2023
Hello Tim, thank you for staying with us and for giving us an excellent rating. We hope that you return to stay with us again soon.

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to stay here again
Stayed 3 nights in Oct 2023
Response from J.J. on 24 Oct 2023
Hello Alicia,thank you for staying with us. We appreciate the excellent rating and for saying you will stay with us again. Thank you for the feedback and we hope to see you again whenever you're back in the area.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean! Convenient location.
Stayed 1 night in Oct 2023
Response from J.J. on 5 Nov 2023
Hello Rebecca,thank you for staying with us. We appreciate you saying that the service was good and the place was clean. Thank you also for the excellent rating and we hope you return.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from J.J. on 22 Oct 2023
Hello,thank you for staying with us and for giving us an excellent rating. We hope that you return soon.

10/10 Excellent

Wen

Stayed 3 nights in Jul 2023
Response from J.J. on 19 Oct 2023
Hello Wen,thank you for staying with us. Thank you for the outstanding rating. We hope you come back to see us soon.

8/10 Good

Kelly

Travelled with family
Liked: Staff & service, room comfort
Not bad for the price
It was ok. Only 1 elevator that was a little slow, but beds were comfy enough and rooms were mostly clean.
Stayed 1 night in Oct 2023
Response from J.J. on 19 Oct 2023
Hello Kelly,thank you for staying with us. I'm sorry that the elevator was slow during your stay. We appreciate the nice things you said about the beds and the rooms. We hope that you come back to see us on your next trip to the area.

6/10 Okay

Terry

Travelled with family
Liked: Staff & service, amenities
Mold on shower ceiling in the shower
Stayed 1 night in Oct 2023
Response from J.J. on 13 Oct 2023
Hello Terry, thank you for staying with us. I do apologize for mold being on your shower ceiling. We appreciate you leaving feedback. This is one of the best ways we can improve on services. Thanks again for staying and we hope you return soon

10/10 Excellent

Alan

Travelled with partner
Liked: Amenities
Well lit parking lot. Friendly staff. Clean room. The bar area wasn’t open which was kinda disappointing,but there were other nearby places for a drink
Stayed 1 night in Oct 2023
Response from J.J. on 8 Oct 2023
Hello Alan,thank you for staying with us and for the excellent rating. Thank you for the kind words towards the staff and the rooms. I do apologize for the bar not being open,which we closed about 3 years ago. Thank you your feedback and we hope to see you again soon.

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Never staying here again
I have stayed in a hotel room for 50% of the year for work and we always go 8 or higher rating.. this one should not be any higher than a 5 or 6. Expired food at breakfast, roach in room, soap container pump lever broken and locked.. front desk was a joke.. never staying here again
Stayed 1 night in Oct 2023
Response from J.J. on 5 Oct 2023
Hello David, thank you for staying with us and for taking the time out to share your feedback. I do apologize for all the issues you had during your stay with us. What you have shared with us is not the typical service we deliver and we can understand your frustration. I apologize again for what occurred during your stay and I do appreciate you allowing us to serve you

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything What I Needed
From check-in to check-out, I was very pleased with my stay. Everything about the hotel and my room was great. The rest of it had to do with the fact that I was solo. These two things together made for a very peaceful and pleasant stay! Oh, and the rate is what made it practical and affordable to stay in a hotel instead of staying with relatives. 😊
Stayed 1 night in Sep 2023
Response from J.J. on 2 Oct 2023
Hello Sylvia, thank you for staying with us. We are glad that your stay was pleasant and that your room was great. Thank you for the outstanding rating and for your feedback. We hope that you do come back soon.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service
What a disaster. The front desk made a mess out of our check in process. Amy was helpful in trying to rectify the issues. Bathroom shower was filthy had to put towel in the shower just to use it
Response from J.J. on 9 Oct 2023
Hello Melissa, thank you for staying with us. I do apologize for you not having a great check in and for you having a filthy bathroom shower. Thank you for your feedback and I hope that we get another chance to serve you

10/10 Excellent

Wrashawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT service @ check in & checkout. Friendly staff, VERY professional & welcoming.
Stayed 2 nights in Sep 2023
Response from J.J. on 28 Sept 2023
Hello Wrashawn, thank you for staying with us and for the outstanding rating. Thank you for the kind words you had towards the staff and service. We thank you so much for your feedback and we hope you return soon,

6/10 Okay

TIFFANY

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Few nights stay
First room we had the floor in front of the air conditioner was drenched. They did change our room. The next room was better except it had no shampoo or body soap in the dispensers. Front desk was really great
Stayed 2 nights in Sep 2023
Response from J.J. on 25 Sept 2023
Hello Tiffany,thank you for staying with us. I do apologize for the floor in front of the A/C being wet and the next room not having any shampoo or body wash. These issues will be addressed and we appreciate your feedback. We hope to see you again really soon.

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from J.J. on 28 Sept 2023
hello Cynthia, thank you for staying with us. It looks as if your stay was not an enjoyable one and I apologize for any issues that you may have had during your stay. Thank you for taking the time to rate your stay. We hope that you return to visit soon.

10/10 Excellent

Damon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely maintained property with upgraded rooms. Breakfast had some tasty options and walkable dinner spots.
Stayed 1 night in Sep 2023
Response from J.J. on 23 Sept 2023
Hello Damon,Thank you for staying with us and for the excellent rating. We really appreciate the kind words you have for the hotel property and rooms. We're also glad the breakfast and dinner spots met with your approval. We hope you return soon.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from J.J. on 23 Sept 2023
Hello John, thank you for staying with us and thank you for the excellent rating. We hope that you come back to see us soon

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Sep 2023
Response from J.J. on 12 Sept 2023
Hello Dennis,Thank you for staying with us and for giving us an outstanding rating. We hope that you come back to see us soon.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from J.J. on 23 Sept 2023
Hello Stanley,thank you for staying with us and thank you for being so generous with the great rating. Please come back to see us when you're in the area.

6/10 Okay

Bradley

Travelled with group
Liked: Staff & service
Disappointed In The Stay For What I Paid. Not Terrible But Not Great. Breakfast Didn't Have Enough Options & Our 3rd Morning They Were Already Wrapping Up At 8:40AM So We Couldn't Get Breakfast. Seems Awfully Early To Stop Putting Fresh Food Out. Also Just A Little Mold On The Ceiling In The Bathroom. Again Not Terrible Just Disappointed For The Price I Paid.
Stayed 3 nights in Sep 2023
Response from J.J. on 5 Sept 2023
Hello Bradley,Thank you for staying with us. I do apologize for the issues you had during your stay with us, such as the breakfast being put away too early. and for having mold on your bathroom ceiling. These issues are being addressed and we hope that you return to see us again soon. Thaks again for staying.

10/10 Excellent

Kyle

Stayed 1 night in Aug 2023
Response from J.J. on 11 Sept 2023
Hello Kyle, thank you for staying with us and for the outstanding rating. Please come back to see us again.

10/10 Excellent

Levern

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from J.J. on 22 Aug 2023
Hello Levern,thank you for staying with us and thank you for the excellent rating. We do hope that you return on your next trip to the area. Thanks again for staying.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, incredible staff. The gentleman who checked me in was fantastic, nice guy and very helpful. I will definitely stay there again.
Stayed 1 night in Aug 2023
Response from J.J. on 16 Aug 2023
Hello Gerald, thank you for staying with us. We are glad that you say that this was a nice place and the staff was incredible. Thank you for the outstanding rating and for saying you will stay again.

10/10 Excellent

Sonji

Travelled with family
Liked: Amenities
Everything was great, staff, amenities. Overall was great for our stay
Stayed 2 nights in Jul 2023
Response from J.J. on 8 Aug 2023
Hello Sonji,thank you for staying with us. We appreciate you saying everything was great and that overall your stay was great. Thank you for the feedback and outstanding rating and we hope you come again soon.

10/10 Excellent

Steven

Stayed 1 night in Aug 2023
Response from J.J. on 31 Aug 2023
Hello Steven, thank you for staying with us, and thank you for the outstanding rating. We hope that you come back to see us soon.

6/10 Okay

Mandy

Travelled with family
The room had sunflower seeds on the floor, the bathroom wasn’t very clean. The room smelt like mildew. The breakfast wasn’t very good, bagels were hard, chocolate milk that my child started to drink was rotten. The stay was ok, I’d come back again if there wasn’t anything else available, just some minor changes need to be made.
Stayed 1 night in Jul 2023
Response from J.J. on 1 Aug 2023
Hello Mandy, thank you for staying with us. I do apologize for the issues you had with the room and breakfast. Your concerns have been addressed with the appropriate personnel. We hope that you come back to visit again.

4/10 Poor

Debra

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from J.J. on 1 Aug 2023
Hello Debra,thank you for staying with us. It looks as if we dropped the ball during your stay with us and I do apologize for you being unsatisfied. We try and make the hotel stay for guests, such as yourself, a pleasant one. I hope that you will give us another chance on your next visit to Hartsville. Thank you for the feedback.

10/10 Excellent

Cynthia, Bellevue

Travelled with family
Liked: Staff & service
Staff is wonderful but the air conditioning is old and kept us up all night
Stayed 1 night in Jul 2023
Response from J.J. on 29 Jul 2023
Hello Cynthia, thank you for staying with us and for saying the staff is wonderful. I do apologize for the air conditioner keeping you up all night. Thank you for your feedback and thanks again for staying.