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This is a fabulous hotel, in a great location, the rooms are clean and tidy, underground car park on site, think it's £12, per day but you can come and go as you please, the staff are both friendly and helpful, excellent breakfast included.
John
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello John,Delighted to read you had such an enjoyable stay with us recently and your fabulous feedback is much appreciated and we look forward to seeing you again soon.Kindest regards,James Thomlinson
Scaffolding around entrance was unattractive, and at no point during my 4 day stay, was any work done. Every time I went to the breakfast buffet, something had run out, and I had to wait. Over 3 breakfasts I estimate I waited 10 times for items. Also waited 40 mins for a vegetarian eggs benedict Therefore each breakfast took twice as long as it needed too.
Tony
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Hello Tony, Thank you for choosing to stay with us and I was pleased so see that scaffolding and busy breakfast didn't impact the enjoyment of your stay too much. Your feedback is very important to us and I hope we have the opportunity to better serve you in the future, Kindest regards, James Thomlinson
10/10 Excellent
Andrew
Travelled with family
17 Mar 2024
Liked: Amenities
Very nice hotel - very good rooms & good facilities. The hotel is well located & within east walking distance of the centre of Harrogate.
Andrew
Stayed 1 night in Mar 2024
Response from Helen on 18 Mar 2024
Thank you for the lovely feedback, do come back and see us again soon
6/10 Okay
Andrew
Travelled with family
15 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
hotel was fine, centrally located in Harrogate , what let it down was the bar service and breakfast where staff clearly didnt have a clue what was going on, drinks were expensive and the breakfast was well below average.
Andrew
Stayed 1 night in Mar 2024
Response from Helen on 18 Mar 2024
Hi Andrew,Sorry you experienced a few issues during your stay, I've passed your feedback across to the operations team
8/10 Good
Paul
Travelled with partner
9 Mar 2024
Liked: Amenities
Very much a business consumer hotel but clean and friendly
Paul
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Mar 2024
Hello Paul, Great to see you enjoyed your stay and we hope to welcome you back whenever you are next travelling to Harrogate, Kindest regards, James Thomlinson
Hello Kevin, Delighted to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson
A very pleasent stay,clean warm hotel,lovely well furnished room(plus an enourmous bed!)Staff very friendly,large car parking bays.Recommend this hotel for a stay.
Shaun
Stayed 2 nights in Feb 2024
Response from Helen on 26 Feb 2024
Hi Shaun, So pleased you enjoyed your stay with us, do come back and see us again soon
A nice hotel with good facilities but way to noisy, I honestly thought someone was in our bathroom
Nick
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Hello Nick, Thank you for your comments and feedback and sorry to hear the hotel was a little noisy for you but I'm pleased to see you liked the hotel itself.I hope we get the opportunity to welcome you back next time you are in Harrogate, Kindest regards, James Thomlinson
Very good deal for city centre . Staff friendly nice room
Barry
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Hello Barry,Delighted to see you had such a great stay with us recently and we all look forward to welcoming you back soon, Best wishes, James Thomlinson
Hello Suzanne ,Great to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon,Many thanks,James Thomlinson
8/10 Good
Simon
15 Feb 2024
Liked: Cleanliness, staff & service, amenities
Lovely hotel overall only disappointing bit was the bar had fun out of most draft beers
Simon
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Hello Simon, Thank you for your lovely comments following your recent stay although sorry we ran out of some draft beers.Hopefully we can welcome you back soon and everything will be back in stock.Many thanks, James Thomlinson
Smart helpful staff. Great location for Harrogate town. Clean tidy room, all the amenities you require. Actually joined to the conference centre so tip hotel if you are attending an event
Rayner
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Hello Rayner, Thank you for your lovely feedback and its great to see you had such a comfortable and enjoyable stay and we all hope to welcome you back very soon, Best wishes, James Thomlinson
Hello Ian, Great to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back next time you visit Harrogate, Kindest regards, James Thomlinson
10/10 Excellent
Alison
4 Feb 2024
Alison
Stayed 1 night in Feb 2024
Response from General Manager on 20 Mar 2024
Hello Alison, Great to see you had such an enjoyable stay recently and we all hope to see you again soon,Kindest regards, James Thomlinson
Breakfast was great, loved having kippers available on request. All the staff were friendly and helpful. Best bed we’ve ever had in a hotel, larger than our own Superking!
View wasn’t too shabby either. Great location for everything Harrogate has to offer and secure parking available on site. Will definitely stay here again.
David
Stayed 3 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Hello David, Thank you for your lovely comments and feedback and I am delighted you had such an enjoyable stay with is and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson
We were greeted at reception by a really lovely friendly gent who provided excellent info on surrounding area
ALISON
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Hello Alison, Delighted to read you had such a warm welcome and enjoyable stay with us and we look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson
8/10 Good
Verified traveller
Business traveller
29 Jan 2024
Liked: Cleanliness
Verified traveller
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Delighted to see you had an enjoyable stay with us recently and we all look forward to welcoming you back soon,Best wishes, James Thomlinson
6/10 Okay
JUNE
29 Jan 2024
Liked: Cleanliness, staff & service
Impossible bath
Check in was good and quick. We were given a room on the 10th floor. We have stayed at the hotel many times and never had such a small room. The bath was so narrow, it was extremely difficult to get out of. Breakfast was excellent as always, along with the great staff.
JUNE
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Hello June, Thank you for your comments and feedback and I was pleased to read you enjoyed your stay, especially the breakfast and staff but I was sorry to see that you found the bath too narrow for your comfort on this occasion.Thank you for bringing this to my attention and we hope to welcome you back again soon, Kindest regards, James Thomlinson
Hello Quinn, Delighted to read you enjoyed your two night stay with us recently and we all look forward to seeing you again soon, Best wishes, James Thomlinson
Hello Michelle, Delighted to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back very soon, Kindest regards ,James Thomlinson
Hello Lynn, Great to see you had such an enjoyable stay recently and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson
10/10 Excellent
Stuart, Brough
Travelled with partner
26 Jan 2024
Liked: Amenities
Very short walk into the town. Modern and well maintained. Easy parking albeit for a fee.
Stuart
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Hello Stuart, Great to read you had such an enjoyable stay with us recently and we all look forward to welcoming you back very soon, Kindest regards, James Thomlinson
Hello Colin, Delighted to see you had such an enjoyable stay with us recently and we look forward to welcoming you back very soon, Kindest regards, James Thomlinson
10/10 Excellent
Les
Travelled with partner
21 Jan 2024
Liked: Cleanliness, staff & service, amenities
Everything was great except for the rads in our room didn't work and the toilet filled up every time we flushed.
Would go back any day.
Les
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Hello Les,Delighted to read you had such a great and and would be back any day, can't wait to welcome you back.Many thanks, James Thomlinson
Hello Alan, Great to see you had such a lovely stay, even with the scaffolding around the building, and we look forward to seeing you again soon, Kindest regards, James Thomlinson
Good hotel, great location and Leanne on the desk was very friendly.
Frederick
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Hello Frederick, Thank you for your lovely feedback and I am delighted that you had such a good stay and we look forward to welcoming you back soon,Kindest regards, James Thomlinso
Hello Janis, Great to see you had such a lovely stay and we hope to welcome you back soon, Kindest regards, James Thomlinson
10/10 Excellent
Sikyuen
18 Jan 2024
Sikyuen
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Hello Sikyuen, Delighted to see you had such a lovely stay with us recently and we hope to welcome you back soon, Kindest regards, James Thomlinson
10/10 Excellent
Sonja
Travelled with partner
17 Jan 2024
Liked: Cleanliness, staff & service, amenities
It's always a great place to stay. Clean, smart rooms. Good parking and central location.
Sonja
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Hello Sonja, Thank you for your lovely feedback and I was delighted to read you had such an enjoyable stay recently and we look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson
10/10 Excellent
Phillip
13 Jan 2024
Phillip
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Hello Philip, Delighted to see you had such an enjoyable stay and we look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson
Hello Paul, Thank you for your lovely feedback and delighted to read you had such a great stay and we all look forward to welcoming you back whenever you are next visiting Harrogate, Many thanks, James Thomlinson
Nice hotel, excellent location, helpful and friendly staff.
Let down by poor quality thin lumpy pillows and a room so hot! Even with the heating off we had to put the aircon on on a cold January night ,so we could sleep. The 50mm thick uninsulated radiator feed pipe runs across the room meaning you get heat- like it or not
Alan
Stayed 3 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Hello Alan, Thank you for choosing to stay with us and I was sorry to read we didn't quite get things right with the temperature of your room and the pillows. I appreciate you bringing this to my attention and I hope we have the opportunity to put if right for you should you ever be returning to Harrogate, Kind regards, James Thomlinson
8/10 Good
Sarah
7 Jan 2024
Sarah
Stayed 2 nights in Jan 2024
Response from General Manager on 27 Jan 2024
Hello Sarah, Delighted to see you had such an enjoyable stay with us recently and we look forward to welcoming you back very soon, Kindest regards, James Thomlinson
8/10 Good
David
7 Jan 2024
David
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Hello David, Delighted to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson
Hello Wayne, Great to see you had such an enjoyable stay recently and we all look forward to welcoming you back whenever you are next in Harrogate, Best wishes,James Thomlinson