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Reviews of The Ritz-Carlton, Harbin

5 out of 5
The Ritz-Carlton, Harbin
TOWER 1, NO.660, WEST YOUYI ROAD, DAOLI DISTRICT,, Harbin

Reviews

9.6

Exceptional

Rating 10 - Excellent. 6 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Zhi Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, rooms and breakfast buffet at the Harbin Ritz are spectacular. A very comfortable place to stay in Harbin and be indulged by attentive, but not cloying, staff. Pricey, but worth it.
Stayed 2 nights in Jan 2024

10/10 Excellent

JASPER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Shih-Chen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American guests best experience in Harbin.
I never thought that Harbin would have this high standard hotel considering people in this area tend to be very casual. Front desk, housekeeping team, even breakfast are all just amazing. They have fresh juice, really fresh ones, and they're healthy and delicious!!!
Stayed 2 nights in Oct 2023

6/10 Okay

Meng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful establishment. But the service just very diffident from other countries ritz Carlton. No eye contact, no say hello. I guess because of the hotel customers are very rude to the employees, so it lowers the employee’s standards. Very rude customers, no one respect waiting lines, no excuse me, no thank you. Smoking at hall way right outside of my room. I actually feel sorry for hotel staff who dealing with those rude customers daily. Terrible.
Stayed 7 nights in Oct 2023

10/10 Excellent

Michael

Stayed 3 nights in Dec 2022

10/10 Excellent

Liju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023