Standard Twin Room | In-room safe, desk, laptop workspace, blackout curtains
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Reviews of N1 Hotel Samora Machel Harare

2 out of 5
N1 Hotel Samora Machel Harare
126 Samora Machel Ave, Harare

Reviews

8.2

Very good

Rating 10 - Excellent. 67 out of 180 reviews" "
Rating 8 - Good. 77 out of 180 reviews" "
Rating 6 - Okay. 25 out of 180 reviews" "
Rating 4 - Poor. 7 out of 180 reviews" "
Rating 2 - Terrible. 4 out of 180 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tendaishe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Thank you for your wonderful rating and review, we will pass this onto the staff.We trust that you enjoyed your stay and we hope that we will be able to host you again soon.

4/10 Poor

nyembezi

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
No dining facility.no air con and towels not clean.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Thank you for your review, we are a bed and breakfast hotel and there are a lot of food outlets close by that guests can use for lunch and dinner.We have 3 different room types, the standard rooms which only have a ceiling fam the deluxe rooms which have AC and the superior rooms which have AC and a fridge.We have taken note of the areas of concern that you mentioned.We thank you for your feedback and hope that we will be able to hopst you again .

8/10 Good

Edwin

Travelled with partner
It’s 3 star
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Thank you for your rating and review , we trust you had a good stay with us and look forward to hosting you again.

8/10 Good

Kerry

Business traveller
Liked: Cleanliness, staff & service
Fantastic staff and the price is great but be forewarned there is no ac in the room nor a minifridge
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Thank you for your rating and review, we are glad that you enjoyed your stay with us.We do have Deluxe rooms which have AC , and superior rooms which have Ac and fridges.We hope we will be able to host you again in the near future,

8/10 Good

Dorika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Thak you for your rating , we trust you enjoyed your stay with us and hope to host you again soon.

10/10 Excellent

Owen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Thank you for the wonderful rating , we are so pleased that you enjoyed your stay with us and we look forward to hosting you again soon.

6/10 Okay

Edwin

Travelled with partner
Disliked: Amenities
Service at counter to check in was slow
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Thank you for your review and rating, we will look into this and rectify the time it takes to check in .We hope that you enjoyed your stay and we look forward to hosting you again soon.

6/10 Okay

Taurai

Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Thank you for your rating, we hope you enjoyed your stay and we look forward to hosting you again soon.

10/10 Excellent

Kukunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Thank you for your rating, we trust you had a good stay with us and we look forward to welcoming you back again .

6/10 Okay

Olgar

Stayed 5 nights in Dec 2023
Response from Manager on 12 Jan 2024
Thank you for your review we trust you had a good stay and hope to host you again .

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 12 Jan 2024
Thank you for your rating, we trust you enjoyed your stay and look forward to hosting you again.

6/10 Okay

Sibangani

Travelled with family, Business traveller
No fridge ,no water provided .poor entertainment,wifi unstable
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Thank you for your feedback, we do have superior rooms which have a refrigerators. We also provide 2 bottles of water per room and should guests require additional water we do have mineral water for sale at reception.We will look into the wifi issues and see how best the service providers can assist.We have taken note of your concerns and will look into these issues .

6/10 Okay

Edwin

Travelled with family
Liked: Property conditions & facilities
Average hotel
Stayed 1 night in Nov 2023
Response from Manager on 12 Dec 2023
Thank you for your rating and feedback we trust you enjoyed your stay and we look forward to hosting you again.

10/10 Excellent

Yollande

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay there , the staff are really friendly .the Service is really top there .. i will definitely go back there when i want to visit Zimbabwe again
Stayed 2 nights in Nov 2023
Response from Manager on 12 Jan 2024
Thank you for your wonderful rating, we are so pleased thart you enjoyed your stay and we look forward to welcoming you back again.

10/10 Excellent

Maya

Liked: Cleanliness, property conditions & facilities
The room and staff have been great! Surpassed my expectations- very comfortable!
Stayed 1 night in Nov 2023
Response from Manager on 12 Jan 2024
Thank you for your grat rating, we are so glad that you enjoyed your stay and we hooe that we will be able to host you again soon.

10/10 Excellent

Stewart

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations are ongoing which when complete will improve things.
Stayed 1 night in Nov 2023
Response from Manager on 27 Nov 2023
Thank you for your review, we re so pleased you enjoyed your stay.The new lift is now complete and working well. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 4 Nov 2023
Thank you for the review, we are so glad that you enjoyed your stay and we look forwrad to welcoming you back again soon.

10/10 Excellent

DONALD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good just noise nearby
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Thank you for your rating and review, we trust you had a good stay and we hope we can host you again soon.

8/10 Good

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities
Good. Keep it up
Stayed 4 nights in Sep 2023
Response from Manager on 4 Nov 2023
Thank you for your review and rating, we are glad that you enjoyed your stay and we look forward to hosting you again soon.

10/10 Excellent

Rishmode

Liked: Cleanliness, staff & service, property conditions & facilities
Quite good
Stayed 3 nights in Aug 2023
Response from Manager on 29 Aug 2023
Thank you for your rating and review , we are so glad that you enjoyed your stay and we look forward to hosting you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Thank you for the wonderful rating, we are so pleased that you enjoyed your stay and we cant wait to welcome you back again .

4/10 Poor

agnes

Stayed 1 night in Aug 2023
Response from Manager on 27 Nov 2023
Thank you for your review, we hope that you had a good stay and look forward to welcoming you back again.

6/10 Okay

Clarissa, Seattle

Business traveller
Liked: Cleanliness, staff & service
The room itself was spacious and clean. Bed was nice, and there were enough blankets for the cold weather. The area around the hotel is noisy, as it's in the CBD, but it offers a lot of options for food and other amenities, but the hotel does not provide any information about where to go. Breakfast options are limited and the breakfast room does not have good ventilation. If you eat there, you will walk out smelling like a donut. I would stay there again but in the rooms with a/c to dampen the noise levels.
Stayed 2 nights in Jul 2023
Response from Manager on 18 Jul 2023
Thank you for your review and comments , we have taken note of all your concerns and will be working on them.Thank you for staying with us and we look forward to wlecoming you again in either our deluxe or superior rooms that have airconditioning units.

10/10 Excellent

Stella

Stayed 1 night in Jun 2023
Response from Manager on 21 Jul 2023
Thank you for your rating , we glad you had a good stay with us and we look forward to hosting you again soon .

10/10 Excellent

Memory

Stayed 1 night in Jun 2023
Response from Manager on 18 Jul 2023
Thank you for your rating and for choosing to stay with us, we look forward to hosting you again soon .

10/10 Excellent

Loretta

Stayed 1 night in May 2023
Response from Manager on 22 May 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

10/10 Excellent

Stewart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is in a nice quiet area with less volume of trafic.
Stayed 1 night in Apr 2023
Response from Manager on 5 Apr 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

6/10 Okay

Egenia

Stayed 1 night in Apr 2023
Response from Manager on 5 Apr 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

10/10 Excellent

Egenia

Stayed 1 night in Mar 2023
Response from Manager on 5 Apr 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

2/10 Terrible

Patrick

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No extra towels and mats dirty
Stayed 1 night in Mar 2023
Response from Manager on 24 Mar 2023
Thank you for your rating and we appreciate your feedback .I apologise for the experience you had and we will look into issue of the mats and take corrective action immediatley.

6/10 Okay

George

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very budget
The room I had did not have aircon so summer and winter would not be comfortable. Internet stopped regularly with electricity power outs (not the hotel's fault about the electricity, but the internet is). Building works in next room - no price reduction and no upgrade.
Stayed 9 nights in Mar 2023
Response from Manager on 17 Mar 2023
Thank you for your rating, we apprecaite your feedback.We do have superior rooms that have airconditioners and also a deluxe room, the standard rooms just have ceiling fans.We apologise for the noise during the day due to the renovations that are in progress.We will defintely be sure to look into the wifi not working when electricity went off.Once again we appreciate your feedback and will work on the issues that you have brought to our attention. .

8/10 Good

Leroy

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed the entire experience
Stayed 1 night in Mar 2023
Response from Manager on 8 Mar 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N1 Samora Machel/ Fourth Expericence
There is no harm if they buy small fridges for each room. Have at least two toilet papers per and ensure there are two cups each time they are cleaning the rooms to save us/me time of going down to reception. The hotel is located next to a foodcourt, you are spoiled of choice. I dealt with staff from different shifts, they were exceptional, very freindly, knowledgeable and helpful. I will stay there again on my next visit and recommend this place to any visitor to Harare.
Stayed 1 night in Feb 2023
Response from Manager on 23 Feb 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

10/10 Excellent

Stewart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent for easy walking into city centre.
Stayed 2 nights in Feb 2023
Response from Manager on 23 Feb 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

10/10 Excellent

Yvonne

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Manager on 8 Mar 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

8/10 Good

Terence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and location
Response from Manager on 18 Jan 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff and location
Great hotel, fantastic stay, pleasant staff and very convenient location. There is room for improvement on cleanliness especially the floors
Stayed 4 nights in Jan 2023
Response from Manager on 16 Jan 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

10/10 Excellent

Esinati

Stayed 2 nights in Jan 2023
Response from Manager on 16 Jan 2023
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
It is very conveniently located, clean but to be in town, means very very noisy at night
Response from Manager on 5 Dec 2022
Thank you for your rating , we trust you enjoyed your stay and look forward to hosting you again .

6/10 Okay

Ncedile

Liked: Cleanliness
Cleanliness and colors
Response from Manager on 11 Nov 2022
Thank you for your rating , we trust you enjoyed your stay and look forward to hosting you again .

10/10 Excellent

Patience

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from Manager on 11 Nov 2022
Thank you for your rating , we trust you enjoyed your stay and look forward to hosting you again .

2/10 Terrible

Mohit

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I would spend the extra money to stay at the holiday inn across the st. It is better and much cleaner.
Stayed 1 night in Jul 2022
Response from Manager on 29 Jul 2022
Thank you for your review and we appreciate your feedback.We apologise for the experience you had and we would like to take corrective action so that we can improve on the areas you mentioned.

4/10 Poor

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They had overbooked the hotel and claimed that our booking was for the next day which was incorrect
Stayed 1 night in Jul 2022
Response from Manager on 20 Jul 2022
We would like to apologise for the experience you had with regards to your booking, this was an unfortunate incident and we have put measure in place to ensure it does not happen again .We trust that you enjoyed your stay at our sister N1 hotel.

10/10 Excellent

Ngonidzaishe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Vale on 23 May 2022
Morning Ngoni, thanks for the great feedback we will continue providing satisfactory standards in our Hotels. Regards Valentine

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Manager on 11 May 2022
Thank you for your rating, we trust that you enjoyed your stay and we look forwrad to hosting you again soon .

4/10 Poor

Annystella

Business traveller
Disliked: Staff & service, room comfort
I was disappointed that there is no air con in the room that is extremely hot. The fan does very little to cool you down. I had a very restless night because of the heat even though the fan was on. Also there is no fridge. Even though water is provided, its boiling hot and you cannot evem drink it to quench your thirst. No telephone inside the room. So if you need to communicate with reception you have to walk downstairs. My first time to stay here. The noise is too much as hotel is on a very busy road. Sleep disturbance due to the noise.
Stayed 1 night in Mar 2022
Response from Manager on 4 Mar 2022
Thank you for your feedback, we are sorry to hear that you did not enjoy your stay with us .We have however taken note of your concerns. The hotel does have superior rooms which have air conditioners and fridges in them.The reception also have a whats app number for guests to communicate with them . We appreciate your feedback and will work on the issues you have raised.

8/10 Good

Godknows

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2022
Response from Manager on 19 Feb 2022
Thank you for your rating, we appreciate your feedback and we look forward to hosting you again .

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
My stay at N1 hotel so far so good. It is value for money hotel
Stayed 1 night in Dec 2021
Response from Manager on 6 Jan 2022
Thank you for your feedback , we look forward to hosting you again soon .

10/10 Excellent

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on 11 Nov 2022
Thank you for your rating , we trust you enjoyed your stay and look forward to hosting you again .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N1 review
the stay was so good and refreshing, however there is a limitation to the number of gadget that can simultaneously connect on WIFI, which is quite an inconvenience. At least the limitation on the data is understandable
Stayed 2 nights in Dec 2020
Response from Manager on 11 Dec 2020
Thank you for your review, we are glad that you had a good stay with us .We will work on the Wifi issues with our service provider.