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Reviews of Canalta Hanna

2.5 out of 5
Canalta Hanna
113 Palliser Trail, Hanna, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 237 reviews" "
Rating 8 - Good. 81 out of 237 reviews" "
Rating 6 - Okay. 16 out of 237 reviews" "
Rating 4 - Poor. 5 out of 237 reviews" "
Rating 2 - Terrible. 6 out of 237 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Eva

Stayed 1 night in Apr 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Thank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and i look forward to your next visit! we are always home for you at Canalta Hanna! Canalta Hanna Team & General Manager Gloria Pomeroy

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's a great location, nice gym and hot tub, great breakfasts, friendly staff!
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Christopher,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Canalta Hanna Team

8/10 Good

Joel

Business traveller
Easy check in and good hotel
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Joel,Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies who take care of the breakfasts are amazing. Friendly, and always ensure you have everything you need. The food is always top notch. This is my favorite Canalta to stay at because of them.
Stayed 3 nights in Apr 2024
Response from GM on 9 Apr 2024
Tanya, Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town. Canalta Hanna Team

8/10 Good

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly, rooms are clean and beds are suoer comfy. Also a good breakfast in the morning
Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Kyle,Thank you for taking the time to respond my team and I really appreciate the kind words! So happy you enjoyed your visit with us! We are always home for you at canalta Hanna! Please visit us again. Canalta Hanna Team

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Donald, Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town. Canalta Hanna Team

10/10 Excellent

ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast and staff were very good.
Stayed 3 nights in Mar 2024
Response from GM on 3 Apr 2024
KenThank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and i look forward to your next visit! we are always home for you at Canalta Hanna! Canalta Hanna Team! General Manager Gloria Pomeroy!

8/10 Good

Randy

Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Randy,Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.Canalta Hanna Team

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean. The staff was friendly and helpful. The breakfast was great.
Stayed 3 nights in Mar 2024
Response from GM on 12 Mar 2024
Donna,Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing.
Stayed 3 nights in Mar 2024
Response from GM on 11 Mar 2024
Melissa,We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon!Canalta Hanna Team!

10/10 Excellent

Alexander

Stayed 2 nights in Feb 2024
Response from GM on 25 Mar 2024
Alexander,I would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was an amazing stay!! breakfast was great!!
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Ivette,Thank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and i look forward to your next visit! we are always home for you at Canalta Hanna! Canalta Hanna Team! General Manager Gloria Pomeroy!

8/10 Good

Tanya

Stayed 1 night in Feb 2024
Response from GM on 25 Mar 2024
Tanya,Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.Canalta Hanna Team

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 2 Feb 2024
Clement, Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town. Canalta Hanna Team

10/10 Excellent

Norma

Stayed 1 night in Jan 2024
Response from GM on 25 Mar 2024
Norma,We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon!Canalta Hanna Team

8/10 Good

Karim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Slightly pricey for the area.
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Karim,We would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

8/10 Good

Cindy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I would stay again.
Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Cindy, Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town. Canalta Hanna Team

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
I really like this hotel. The food is excellent each time and there is a hot tub and gym. The steam room has not been working the last few stays though which could make it even better!
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Christopher,We would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Maria Bernadette

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Hanna Canalta Hotel for one night. The only set back was our first room….clearly someone else’s hair embedded in a couple of the pillows in one of the beds and in the bed sheets. Definitely were not changed. Gross. The front desk lady was great and switched us to a new room. Other than the first room, our stay was excellent. All the staff we spoke to were friendly and professional. The gym and pool were great. I went at 8 pm at night so I had the whole room to myself. Ran on the treadmill and watched whatever show I wanted. The breakfast in the morning was wonderful and had all my favorites that I like to eat. There was a cozy restaurant right across the parking lot from the hotel. Food and drinks here were excellent. If I am ever in Hanna again, I would stay here.
Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Maria,We would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Karim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Karim,Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

10/10 Excellent

Wayne

Stayed 1 night in Oct 2023
Response from GM on 8 Nov 2023
Wayne,would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

8/10 Good

William

Stayed 1 night in Oct 2023
Response from GM on 8 Nov 2023
William, would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023
Response from GM on 15 Oct 2023
Hello,Thank you for taking the time to respond my team and I really appreciate the kind words! So happy you enjoyed your visit with us! We are always home for you at canalta Hanna! Please visit us again. Canalta Hanna Team

10/10 Excellent

Artie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the desk was such a sweetheart. She went above and beyond to make sure we were comfortable. We are seniors and so appreciated that she offered to carry our bags to the 2nd floor as there was no elevator. CANALTA, should be very happy to have her as an emploee.She was amazing !!
Stayed 1 night in Oct 2023
Response from GM on 11 Oct 2023
would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities
Clean and quiet
Stayed 2 nights in Sep 2023
Response from GM on 5 Oct 2023
We would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Kirk

Stayed 1 night in Sep 2023
Response from GM on 11 Sept 2023
Kirk,We would like to extend our sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

2/10 Terrible

Dave

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel stay EVER! Got there, waited 20 minutes for staff to arrive at check in counter. FINALLY check in, go to our room, Air Conditioned was set to winter mode - I could almost see my breath. Controls on air conditioner did not work, had to unplug it. The foot cover of the bed, turn it over and there are "shot spots" on it. (Yes I took pics as I am taking this to higher management) - absolutely disgusting. Went to the hot tub, that was fine, went to the steam room - no heat. Steam, at maybe 70 degrees. What is the point of a steam room, if its not hot. So facility features don't work. Absolutely horrible stay. Breakfast was ok. But for almost 200 a night, my expectations were WAY higher. DO NOT RENT A ROOM HERE. YOU WILL BE DISAPPOINTED!
Stayed 2 nights in Sep 2023
Response from GM on 5 Sept 2023
Dave,Im so sorry for your stay here we appogogize for your stay at our Hotel. All your concerns were addressed and housekeeping issues looked into. We do hope you give us another try,Canalta Hanna Team

8/10 Good

Rosalina

Stayed 1 night in Aug 2023
Response from GM on 18 Sept 2023
Jonathan, Thank you for the nice comments my team and I were pleased to here you had a good stay with us! So happy we were able to accommodate your needs. We look forward to your next visit! Canalta Hanna welcomes you day or night with pleasure! We are always home for you! Thank you again. Sincerely Canalta Hanna Team General Manager Gloria Pomeroy Edit Remove

10/10 Excellent

Sherman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from GM on 28 Aug 2023
I would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

8/10 Good

Joyce

Travelled with family
Liked: Amenities
Housekeeping could be improved. Bathroom and floors need a little more elbow grease. Also, there is no elevator, not great for seniors. The best thing is the breakfast. It was great. Lots of choices.
Stayed 1 night in Aug 2023
Response from GM on 21 Aug 2023
Thank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and i look forward to your next visit! we are always home for you at Canalta Hanna! Canalta Hanna Team & General Manager Gloria Pomeroy

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all around good experience.
Stayed 1 night in Aug 2023
Response from GM on 21 Aug 2023
I would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Mari

Travelled with partner
Liked: Amenities, property conditions & facilities
Very friendly and helpful personnel! The hotel was cleverly decorated and quite attractive. The room was also quite comfortable!
Stayed 1 night in Aug 2023
Response from GM on 18 Aug 2023
I would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Julie, Westbank

Travelled with partner
Liked: Cleanliness, staff & service
Good accommodations with an excellent breakfast menu on China plates!
Stayed 2 nights in Aug 2023
Response from GM on 15 Aug 2023
I would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

6/10 Okay

Sherril

Stayed 2 nights in Aug 2023
Response from GM on 5 Sept 2023
Thank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and i look forward to your next visit! we are always home for you at Canalta Hanna! Canalta Hanna Team! General Manager Gloria

4/10 Poor

Kimberly

Stayed 1 night in Aug 2023
Response from gM on 15 Aug 2023
Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service by the front end staff! Great breakfast offered. Beds are getting a bit old, but still fairly comfortable.
Stayed 2 nights in Aug 2023
Response from GM on 14 Aug 2023
Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

10/10 Excellent

Rhoda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 15 Aug 2023
I would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

6/10 Okay

Denis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, but not very clean and the furniture shows its age. Definitely too expensive for its value. Don’t let you misguide by the photos on Expedia.
Stayed 1 night in Aug 2023
Response from Gm on 13 Aug 2023
Denis,Thank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and i look forward to your next visit! we are always home for you at Canalta Hanna! Canalta Hanna Team! General Manager Gloria Pomeroy!

8/10 Good

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful surprise to walk into such a welcoming place!
Stayed 1 night in Aug 2023
Response from Gm on 12 Aug 2023
Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

2/10 Terrible

Stacey

Disliked: Staff & service
So first didn’t think I was staying in Hanna thought I was supposed to be in drumheller. Then I get checked in all my bags on the dolly. Asked for the elevator. No elevator. I’m a single grandmother with a baby now I have to climb all the stairs with all this stuff plus the baby. No bell man to help. Also had to bring it all back down in the morning. The desk person refused to change my rooms. I then asked if they happened to have a playpen. The person didn’t understand what I was asking for. Dealing with the public you should be able to understand simple enfold. Then on my check out day someone tried coming in my room without even knocking and I was naked. My room was paid for until 11. Why the hell is someone trying to come in my room. Not happy at all with the customer service during my stay
Stayed 1 night in Aug 2023
Response from GM on 12 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Canalta Hanna Team

8/10 Good

Carol

Great front desk service, welcoming atmosphere and comfy bed.
Stayed 1 night in Aug 2023
Response from GM on 12 Aug 2023
Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean. Breakfast was great.
Stayed 1 night in Aug 2023
Response from GM on 12 Aug 2023
I would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

Bernie

Stayed 1 night in Aug 2023
Response from GM on 12 Aug 2023
I would like to extend my sincere gratitude regarding the positive review you left about your experience about your stay. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.Canalta Hanna Team

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a bit on the stiff side…and that there was no pool…but now I’m just being nit picky lol
Stayed 1 night in Aug 2023
Response from GM on 7 Aug 2023
Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff!!
The room was lovely, comfortable and very clean. But the staff. The staff were amazing, and went above and beyond to help. I can’t say enough about the gal in the breakfast room who found me an orange pekoe tea bag (the hotel only provided herbal tea) and the woman working the front desk who was able to change my reservations to accommodate a last minute specialist appointment.
Stayed 3 nights in Aug 2023
Response from Gm on 7 Aug 2023
Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

10/10 Excellent

K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here on our way to Drumheller! Hotel was very clean and big hot tub was a bonus
Stayed 1 night in Aug 2023
Response from Gm on 7 Aug 2023
Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

6/10 Okay

Dawna

Stayed 1 night in Aug 2023
Response from GM on 28 Aug 2023
Dawna,Thank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and i look forward to your next visit! we are always home for you at Canalta Hanna! Canalta Hanna Team! General Manager Gloria Pomeroy!

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2023
Response from GM on 7 Aug 2023
Thanks for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!Canalta Hanna Team

4/10 Poor

Liza

Stayed 1 night in Jul 2023
Response from Gm on 13 Aug 2023
Liza,Thank you for taking the time from your busy schedule to respond to our survey,We value,respect your opinion! My team and i look forward to your next visit! we are always home for you at Canalta Hanna! Canalta Hanna Team! General Manager Gloria Pomeroy!