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Reviews of Cabañas Keuhenua

3 out of 5
Cabañas Keuhenua
Calle Atamu Tekena S/n, Sector Tahai, Hanga Roa, Easter Island

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 48 reviews" "
Rating 8 - Good. 17 out of 48 reviews" "
Rating 6 - Okay. 10 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 5 out of 48 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

gail

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great quiet location and beautiful grounds. view from our room was stunning
Stayed 6 nights in Mar 2023
Response from Elvira on 14 Mar 2023
Thank you for your comments, it makes our hearts happy to know that you were happy in our cabins.kind regardsElvira Sales Manager

6/10 Okay

Connie

Not quite as advertised.
The hotel was basic but fine. More information required for visitors for example how to contact someone if there is problem. Although it says free wifi it could only be accessed from the office which was locked most of the time. Nobody was around at check out and no instructions were given on how to get transport. Left the key in my room.
Stayed 3 nights in Jan 2023
Response from Elvira on 14 Mar 2023
I am sorry that we have been of all your satisfaction, we appreciate your comments to improve everything you mention, thank you

10/10 Excellent

Angie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and staff treated us like family. Everyone went out of their way to make sure we were happy. The owner took us in her private car to places we wanted to go such as a recommended restaurant. The property has abundant greenery and flowers. The kitchen and dining area are well equipped and spacious to make yourself lunch and dinner. There is a small store in front for staples. The owner arranged tours and took us to the car rental agency. The towels and lines were excellent. The laundry laundry service was very reasonably priced.
Response from Keuhenuahostal on 31 Dec 2022
Gracias estimada Angie y Jesus, estoy feliz de que lo hayan pasado muy bien en esta Isla que es un paraíso, gracias por sus comentarios a nuestro Hostel y atención fue un placer tenerles con nosotros les esperaremos, esta es su casa, felicidades en este Año Nuevo y feliz regreso a casaElvira vda de Pacomio

10/10 Excellent

Theresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best customer service on the planet.
Response from KeuhenuaEcoHostal on 31 Dec 2022
Gracias por compartir tu experiencia en nuestro alojamiento, feliz a haber cumplido tus expectativas de tu viaje a esta maravillosa tierra, esperamos tenerte con nosotros nuevamente.Elvira vda de Pacomio

8/10 Good

ToniC, Oklahoma

Travelled with group
Liked: Cleanliness, staff & service
Nice basic property. Friendly staff. No signage. Easy walking to town.
Stayed 2 nights in Jan 2020
Response from keuhenua on 27 Jan 2020
Thanks for your comments, the city is very simple 2 main streets, we have maps and guides. best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, small family business. Breakfast was excellent.
Stayed 3 nights in Nov 2019
Response from KeuhenuaEcoHostal on 30 Nov 2019
Thank you for your comments, we work for your rest. best regards. Elvira

10/10 Excellent

Rebecca

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was little bit cold during the night time. There is no heater.
Stayed 3 nights in Sep 2019
Response from jefa de camareras on 13 Sept 2019
Estimado ....todas nuestras habitaciones cuentan con ropa de cama extra en cada closet en la parte superior y también si es necesario se puede pedir a nuestras mucamas Gracias

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The family who runs the property is kind and I wish them well. The stay is extremely basic, though. The details around the stay are quite rough. For example, the chairs provided to sit outside are extremely uncomfortable, so there is nowhere to hang out on the property that is appealing, even though the landscaping is pretty and it would be nice to observe it. The wifi is extremely slow, and the signal is not available in your room, only when sitting on the host's deck. The breakfast is quite basic and leaves a lot to be desired. For the price of this place, which is quite high, they could be investing in small ways to make it much nicer.
Stayed 4 nights in Apr 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the Ritz but a real home from home
I am diabetic, arthritic and money conscious and my luggage disappeared for 2 days but, with all my shortcoming, I am grateful to have found a lovely place with kind people, reassuring dogs and children, spotlessly clean and comfortable, handy to town, stone head platform, museum, local shop/library.
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
room with ocean view
it is a bit walk away from the main drag of the town but most importantly there are on and off issues with hot water, they do not give you toilet tissue once the initial role is done or soap. You have to go ask. I was travelling solo so I needed help with phone calls to reserve tours and culture show but many times no one is in the office. wifi signal was poor, you have to sit at the office to use it.people are nice and friendly as long as everything is going fine but there was a time, they got bit rude.
Stayed 4 nights in Dec 2018

2/10 Terrible

JayashriMaturi, San Jose, California USA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Complaints: 1. Room 1 sliding door doesn’t close without a struggle. 1st day they had to come close/lock the door for us. Since then kids lift the door from the frame to close. They feel It will Fall off the frame. 2. Room 1 every time they shut the bathroom door, it doesn’t fit in the frame, so they have to slam the door. Every time that happens the casing on the outlet falls down. 3. Room 1. Bugs in the room. 4. Room1 and Room 2 Toilets didn’t flush the first day. When complained, the game a plunger and asked us to dea wth it. Second time they realized they shut off the water. Why was the water shut off? 5. Room1 & room 2: hot water didn’t work. When it works it works for a short time. Yiu should be quick time get the shower. 6. No one at the reception available. All are gone for most part of the day. You have a problem no one to talk to. 7. Bathroom windows are at eye level and no curtains. Anyone CAN peek if they want to while you are in bathroom 8. No fans or AC. It’s stuffy in the room if windows are not open. Windows open- noisy from neighbor property. Neighbor, a residential property plays music late at night and roosters on the property which are fed by the Cabanas starts crow starting at 4AM. 9. Breakfast doesn’t start till 8:30. Most tours starts before that. So we are buying breakfast outside. Not a complaint , just a suggestion, It helps if breakfast starts earlier.
Stayed 4 nights in Dec 2018

10/10 Excellent

Carol, Conroe, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, comfortable room, wonderful warm people! They connected us with a personal guide for two full days -- it was a much better experience than taking a group tour. I highly recommend this facility!
Stayed 3 nights in Aug 2018
Response from Keuhenua on 1 Oct 2018
Hello Carol Thank you very much for your comments, we are happy to have fulfilled your expectations, we will continue working for the rest of our passengers. greetings Elvira

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice hotel and friendly staff. Very central location
Stayed 2 nights in Jun 2017
Gracias

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi (very slow) only in common areas; very dissatisfied with the price, it was &188 for 2 nights (agreed by the owner) but then she exchanged the amount at the highest rate, only time this happened at Easter Island....paying $10 more just because....It's a great way to make that extra buck I guess....

8/10 Good

YUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
As everything in Easter Island is so expensive that this hotel is considered to be worthwhile. The place was so comfortable and relaxing as birds' were singing around you and rooms were surrounded with flowers and plants. Owner is very nice and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
We had the 1st floor 6 bed room all to ourselves, which was very large and clean. The location is good, only a short walk to Main Street. Only downside is that you can only get wifi at the reception area and it didn't work 2 of the 4 days we were there - but this could be typical on the island. Overall it was value for money.

8/10 Good

Erin, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay, Close to Hanga Roa
I had a great time on Easter Island. I was there for 5 days and the Cabañas Keuhenua host was waiting at the airport to pick me up! She didn't speak English, but we made it work! I had breakfast in the little kitchen/dinning nook right next to my cabana every morning and the fresh bread daily and homemade jam was delicious with my coffee and homegrown papaya smoothie. My cabana was straightened up every day and I had a room with 1 double bed and 1 single with a bathroom. She has a beautiful garden of flowers and fruits and vegetables growing with an amazing view of the ocean. I would definitely recommend Cabañas Keuhenua to anyone who is looking for a convenient, hospitable and relaxing place to stay on Easter Island!

8/10 Good

Erin, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay, Close to Hanga Roa
I had a great time on Easter Island. I was there for 5 days and the Cabañas Keuhenua host was waiting at the airport to pick me up! She didn't speak English, but we made it work! I had breakfast in the little kitchen/dinning nook right next to my cabana every morning and the fresh bread daily and homemade jam was delicious with my coffee and homegrown papaya smoothie. My cabana was straightened up every day and I had a room with 1 double bed and 1 single with a bathroom. She has a beautiful garden of flowers and fruits and vegetables growing with an amazing view of the ocean. I would definitely recommend Cabañas Keuhenua to anyone who is looking for a convenient, hospitable and relaxing place to stay on Easter Island!

6/10 Okay

Verified traveller

Terrible place for travelers
No wifi, no hot water, no soap, no shampoo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, pleasant neighbourhood
The hotel is located in quiet and pleasant neighborhood (it's residential and part financial area). The staff is nice and friendly and eager to help with finding your way around. The restaurant is above expectations - just ask for excellent chevice! Staff will organize shuttle form the airport for 20 USD (which is pricy but efficient). The rooms are decent, while the place is very nice with several terraces with places to sit and chill. Recommended!

6/10 Okay

Lucas, Brazil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely people
Lovely people at Keu Henua. Though the rooms are little and not well maintained.

8/10 Good

Jose Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from keu henna on 13 Sept 2019
Gracias por sus comentarios

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen. Nice place so friendly. Très bien
Stayed 4 nights in Mar 2019
Response from gerente on 3 Apr 2019
Gracias Frank, por sus comentarios, nuestro lemas es que "trabajamos para su descanso" nos alegra y motiva a seguir mejorando con su opinión saludos Elvira

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable et bien situé.
Hôtel bien situé. Environnement très beau avec beaucoup de végétation. Possibilité de cuisiner sur place. Déjeuner excellents.
Stayed 3 nights in Oct 2018

2/10 Terrible

Benjamin M, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter surtout!
Très décevant! Accueil glacial, confort de la chambre digne d'un formule 1, réveillé par la douche des voisins à 5h30 car très mal isolé. A éviter surtout!
Stayed 3 nights in Jul 2017
benjamin cher, je me sens qui a été froid, vous ne se manifestent jamais, les températures sont élevées au minimum 14 celsius degrés, dans chaque chambre il y a des couvertures de rechange, l'isolation n'est pas fortifié parce que le temps ne se justifie pas. Avec nos meilleures salutations

4/10 Poor

Violeta

Liked: Cleanliness, staff & service, room comfort
Estancia en junio de 2017
La atención de los trabajadores fue muy buena y amable, especialmente la de Titi. Pero se debe tener cuidado con la dueña a la hora de hacer el pago, pues con base en el tipo de cambio de moneda, te cobra de más, lo que no es justo. El servicio de WiFi es muy malo
Stayed 5 nights in Jun 2017
Estimada Violeta, el cambio del Dolar se hace al día de su pago,a usted le explique esto le mostré el cambio que estaba ese día el dolar en el Banco del estado de Chile y le cobre exactamente lo justo, sin comisiones, ni intereses, siento que no haya podido comprender. saludos Elvira

4/10 Poor

take

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
コスパが良くないホテル
民家を少し改造した感じのアットホームな宿でした。チェックイン時に予約もうまく確認できてなかったらしく慌てて部屋をあてがわれました。ベッドは真ん中が凹んでいて、お風呂やトイレの感じもまさに安宿って感じでした。WiFiも部屋の外にあるモデムのとこに行ってやっとめちゃくちゃ遅いネットができるレベルで、そう考えると周りの宿と比べてと値段相応ではないとおもいます。

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

10/10 Excellent

Henrik Poulsen, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lille dejligt hotel.
godt

8/10 Good

Verified traveller

Liked: Room comfort
bien ubicado
Hay piezas muy buenas que tienen mosquiteros y ventilación cruzada. En cambio hay otras con acceso desde un ventanal muy calurosas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía
Hermosas Cabañas, rodeadas de un hermoso jardín. Habitaciones cómodas y bien haceadas. Lugar muy tranquilo, con cocina donde puedes prepararte tu propio almuerzo o cena si quieres. La verdad nos fuimos muy satisfechos.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi casa en Isla de Pascua
La estancia fue de lo mejor. Las cabañas osn muy cómodas, la ubicación muy buena para moverse por Hanga Roa y disfrutar los mejores atardeceres. El personal es atento, te hacen sentir en casa y tienen excelentes consejos.

8/10 Good

Verified traveller

Liked: Staff & service
それなり。
値段に見合ったホテルです。オーナーも親切で快適に過ごせました。村の中心に行くには徒歩では少し遠かったです。

2/10 Terrible

shun, tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hostel
予約をコンファームされていたのに満室だったため我々に連絡もなく勝手に他の宿舎を手配。 さらに、これも別途自分たちで予約していたツアー会社から迎えに行く先のホテルに予約がないとの連絡から判明 満室はまだしも、変更の旨本人たちに連絡しないというのは論外

6/10 Okay

luis, SANTIAGO

Disliked: Property conditions & facilities, room comfort
LA ISLA DE PASCUA ES INCREIBLE
BIEN ASI ES EL ALOJAMIENTO EN LA ISLA

6/10 Okay

Lamb, 千葉県

郊外で海近のキャビン
ホテルの表現方法として、「ホテル、ホステル」と「カバナス」があるようです。カバナスとは、日本語で「キャビン」と訳されます。コテージとでも表現すればよいのでしょうか。フロント、食堂、各部屋が別棟になっていると言えばわかりやすいでしょうか。部屋を含めたホテルの環境は、良い方です。シャワーに関しては思った通り、お湯が出ない夜があり、翌朝にお湯が出たので、朝シャンにしました。石けんの備え付けはありませんので、全て持参する必要があります。TVとエアコン（冷暖房）はありません。
部屋の入り口です
シングルとダブルベット
朝食
朝食

10/10 Excellent

Carlos, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente elección Cabañas atención muy buenas
Excelente. Maravillosa experiencia Cabañas comidas muy limpio exquisito desayuno agua caliente. Wii fi. Central

8/10 Good

martin, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fue agradable lo único malo fue que me toco tiempo
Fue agradable el desayuno a tiempo ricos postres y usas la cocina cuando gustes muy tranquilo el lugar

10/10 Excellent

julien, faa'a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surprenant
trés bien situé a 10 minutes du centre ville a pied et 5 minutes a pied du site TAHAI. petit déjeuner gargantuesque et repas sur demande et vous serez surpris de celui-ci qui est digne d'un restaurant. accueil vraiment sympa avec les colliers de fleurs.activités a demander a ELVIDA. grande cuisine .etc...

4/10 Poor

Vahine, Tahiti

Disliked: Cleanliness, property conditions & facilities, room comfort
Cabanas Keuhenua est bien situé mais...
Même si la propriétaire était plutôt sympathique, nous avons été déçus du manque de propreté dans la salle de bains notamment et dans la cuisine commune. Dans la salle de bains, à notre arrivée, le rideau de douche pendait, retenu par 2 crochets uniquement, et le bac de douche était encore plein des poils des précédents occupants. Nous ne pouvions pas fermer notre porte à clé; on nous a dit qu'on nous l'apportait mais une semaine est passée sans que rien n'arrive malgré nos demandes.

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Albert, Almere

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beetje gedateerd maar prima locatie
Hele goede service v.w.b ophaalservice van vliegveld en regelen eilandtour. Kamers gedateerd en sanitair niet zo geweldig. Schoonmaak heel matig, bedden worden wel opgemaakt maar douche, toilet en wasbak zijn in de 4 nachten dat wij er verbleven niet schoongemaakt; ook de handdoeken zijn niet gewisseld. Locati heel goed, dicht bij centrum en zicht op de zee. Prijs - kwaliteit is oké, wij betaalden 75 us dollar per nacht en 1 dag gratis jeep.

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
二度と泊まらない。

8/10 Good

FloMelatdm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres Bon accueil
Nous avons passé un agréable séjour. Nous avons eu le droit a la grande chambre dortoir pour nous 2 avec belle terrasse avec vue sur mer et quelques Moaïs. Bref très sympa et personnel chaleureux.