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Reviews of Best Western Chilworth Manor Hotel

3 out of 5
Best Western Chilworth Manor Hotel
Romsey Road, Chilworth Manor, Southampton, England

Reviews

8.0

Very good

Rating 10 - Excellent. 238 out of 710 reviews" "
Rating 8 - Good. 284 out of 710 reviews" "
Rating 6 - Okay. 103 out of 710 reviews" "
Rating 4 - Poor. 54 out of 710 reviews" "
Rating 2 - Terrible. 31 out of 710 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jo

Liked: Staff & service, property conditions & facilities
Great hotel had a wonderful stay
Stayed 2 nights in Apr 2024
Response from Melisa on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff from Front desk, to restaurant staff, to cleaners and swimming pool reception, were helpful and friendly a credit to the hotel. The grounds are beautiful, the rooms comfortable and the food delicious. We will certainly return
Stayed 2 nights in Apr 2024
Response from Rashida on 13 Apr 2024
Dear Heather, thank you for your kind words about our staff and hotel amenities. We are delighted to hear that you enjoyed the beautiful grounds, comfortable rooms, and delicious food. We look forward to welcoming you back soon. Best regards, Best Western Chilworth Manor Hotel

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here many times. Lovely place.
Stayed 1 night in Mar 2024
Response from Rashida on 31 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found out hotel a lovely place. We strive to create a welcoming and comfortable environment for all our guests. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Kerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I paid extra for an upgraded room, but wasn’t worth it, was the size of a shoe box. Iv stayed here before and a standard room was a lot bigger. Wasn’t worth it.
Stayed 1 night in Mar 2024
Response from Rashida on 26 Mar 2024
Dear Kerry, we apologize for your disappointment with the upgraded room size. We strive to ensure all guests enjoy their stay. Your feedback is valuable to us and will be shared with the team. We hope to welcome you back for a more pleasant experience. Best regards, Rashida - Best Western Chilworth Manor Hotel

6/10 Okay

Jae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we had contact with were generally welcoming. Lovely building and grounds with good facilities; plenty of car parking albeit rather spread out and not necessarily signed. We were disappointed with the room allocated for 2 reasons I specifically booked a twin room which was advertised as in an area of the hotel with a lift as one of us was recovering from a hip fracture and still using crutches and stairs are still difficult. Sadly we had rm 5 and despite me raising the issue with reception on arrival, no change of room was offered, the stairs were not easy during our stay. The room was also over either the kitchen or bar and the noise from movement of equipment or something similar on 1st evening was loud and disturbed us for some time. The room was clean and comfortable and had most facilities needed for our stay, although bottled water would have been appreciated.
Stayed 2 nights in Mar 2024
Response from Rashida on 11 Mar 2024
HiThank you for the review! I’m pleased you enjoyed part of your stay with us. Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management team. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welcomed by smiley staff & nothing was a problem. Room was perfect for our little evening break away. Would definitely recommend
Stayed 1 night in Feb 2024
Response from Melisa on 17 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Melisa on 7 Jan 2024
Thank you for your feedback!

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre cruise stay
Great pre cruise stay will defo think of doing cruise and park next time. Dinner was ok not spectacular but room very comfortable and nowhere felt Crowded - amazing grounds. Did not use the pool but other people said it was great. Great price in double room for single occupant and good choice at breakfast.
Stayed 1 night in Dec 2023
Response from Rashida on 2 Jan 2024
Dear Donna, Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team. I look forward to being able to welcome you back to the property again soon. Kind regards, Rashida

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melisa on 29 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wesley

Stayed 2 nights in Dec 2023
Response from Melisa on 20 Dec 2023
Dear Guest,Thank you for your feedback. I am glad you enjoyed your stay

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Melisa on 16 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nice and old country house so you expect things to be bit worn but other than that great place to stay before a cruise from Southampton great breakfast as well comfortable bed.
Stayed 1 night in Dec 2023
Response from Melisa Barb on 11 Dec 2023
Dear Guest,Thank you for your comments. I am glad you enjoyed your stay with us.We look forward welcoming you to our hotel again.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Melisa on 8 Dec 2023
Dear Guest,Thank you for your review. We are glad you enjoyed your stay with us.Kind Regards,Melisa Barb

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot going for this property inside out . Service from staff to manager was excellent, they aim to please with a pleasant can do attitude. (Excellent ) staff are well trained and and that reflects very well on manager and is management ability for excellence . I observed a very hands on manager who has great interpersonal skills which adds to visitors like myself and the person I observed at breakfast with physical disability being supported by the manager . With the right level of care speech and tone . And some manual handling of furniture to accommodate seating for the individual. Excellent leadership! One small thing though my room booked for my fiancé and I for my birthday spa break days was the only one left which I took the beds however was creaky , shaky, bathroom under bath handrail had brown stains so need resealing and painting however room was clean otherwise. And afternoon tea and spa had was lovely .
Stayed 3 nights in Nov 2023
Response from Rashida on 5 Dec 2023
Hi Jacqueline, Thank you so much for choosing our hotel and most importantly, thank you for taking the time to provide feedback. Reviews like yours keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. I'd like to take the opportunity to apologise for the inconvenience caused regarding the bedroom. I have referred this issue to our housekeeping manager and will ensure this is investigated as this is not the standards we like to keep. It would be great to welcome you both to our hotel again. We will be more than happy to book your next stay if you wish, all you need to do is call us directly. I look forward to welcoming you to our hotel again in hope for another amazing stay :)Kind Regards, Rashida

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rashida on 5 Dec 2023
Hi Diane, Thanks for the amazing feedback. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.Best Wishes, Rashida

4/10 Poor

jade

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Nov 2023
Response from Rashida on 30 Nov 2023
Hi Jade, Thank you for taking the time to provide feedback. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rashida on 28 Nov 2023
Hi,Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Distinctly underwhelming. The manor is beautiful on the outside, but just like a travelodge in the rooms. Bed was rock hard and so were the pillows so a terrible nights sleep. Really poor choice for the coffee/tea making facilities and not enough. 2 cups for 3 of us, enough milk to make 2 hot drinks. 2 sachets of coffee and 2 teabags. Very expensive all things considered. We have had much better experiences in Travelodge, or small independents such as inns. We would not stay there again.
Stayed 1 night in Nov 2023
Response from Rashida on 22 Nov 2023
Hi Michelle, Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management and housekeeping team as this isn’t in line with the standards we like to upkeep. Please let me know if you would like to book your stay with us again and I will try my upmost best to ensure your stay is as desired. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice welcome and friendly staff.
Stayed 1 night in Nov 2023
Response from Rashida on 12 Nov 2023
Hi Klaus, Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, comfortable room and excellent food and service
Stayed 1 night in Nov 2023
Response from Melisa on 12 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Melisa on 12 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spa Dining excellent Breakfast good choices Room clean
Stayed 2 nights in Nov 2023
Response from Melisa on 12 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Josefina

Stayed 2 nights in Nov 2023
Response from Rashida on 28 Nov 2023
Hi Josefina, Thank you for choosing our hotel for your stay. Thank you for the review!We would love to have you visit our hotel again for another stay. If there is any comments you would like to share about your stay so that we can see how we are able to improve, please contact me directly. Kind Regards, Rashida

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Melisa Barb on 8 Nov 2023
Dear Yin,Thank you for your feedbackI am glad you enjoyed your stay with usKind Regards,Melisa Barb

6/10 Okay

Iain

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
****Poor service****
Extremely RUDE check-in staff!!! We had checked-in online and was asked the arrival time which I gave as 11am and was surprised the options were so early. On arrival, I was informed check-in was from 3pm! I highlighted that we had checked in online and was given the option of 11am to which I was abruptly informed "You can check-in early and will cost you £25.00" the website didn't mention a huge surcharge if we wanted to check-in early! I asked were the rooms ready and the 2 check-in ladies looked at each other and started mouthing something and 1 started to call housekeeping then hung up and exclaimed NO!, I commented you haven't called housekeeping so how can you tell??? She then proceeded to glance at her monitor and exclaim "my screen informs me"🤔 we passed on the offer of the £25.00 Surcharge and returned later. I believe this is misleading coupled with the rude staff It was a very disappointing experience!!!
Stayed 1 night in Nov 2023
Response from Melisa Barb on 6 Nov 2023
Dear Iain,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Melisa Barb on 3 Nov 2023
Dear Sandra,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old building, wonderful grounds excellent value, will definitely go back for more than a 1 night stay
Stayed 1 night in Oct 2023
Response from Melisa on 28 Oct 2023
Dear Gary,Thank you for your feedback. I am glad you enjoyed your stay with us.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was good enough!
It was ok, rather dated hotel rooms but the price compared to others local!! Rooms are a long walk from reception
Stayed 1 night in Oct 2023
Response from Melisa on 27 Oct 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Melisa on 27 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stefanie

Stayed 1 night in Oct 2023
Response from Melisa on 25 Oct 2023
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class
Lovely feel to the hotel, very much a mansion house feel, good value top class service
Stayed 1 night in Oct 2023
Response from Melisa on 25 Oct 2023
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

6/10 Okay

Stephen

Stayed 1 night in Oct 2023
Response from Melisa on 25 Oct 2023
Dear Stephen,I am glad you enjoyed part of your stay with us! We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

2/10 Terrible

Benjamin

Business traveller
Noise problem
Room right next to wedding venue with room shaking loud music / noise until past midnight.
Stayed 1 night in Oct 2023
Response from Melisa on 23 Oct 2023
Dear Benjamin,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment. Kind Regards,Melisa

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Parking Horrendous
Hotel is nice, staff are friendly. Downside is the parking is horrendous and the room was freezing with no way to turn up the heating.
Stayed 1 night in Oct 2023
Response from Melisa on 22 Oct 2023
Dear Guest,Thank you for sharing your feedback following your recent stay at the hotel.I am sorry to read you had issues with the parking and the heating in the room. We do offer portable heater at reception if needed. I do apologise again for all the inconveniences caused to you.Kind Regards,Melisa

8/10 Good

Daniel, Arlington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early checkin is difficult.
Stayed 1 night in Oct 2023
Response from Melisa on 14 Oct 2023
Dear Daniel,Thank you for your feedback.I do apologise because you had issues checking in earlier. We offer early check in which is subject to availability.

4/10 Poor

Simon

Stayed 1 night in Oct 2023
Response from Melisa on 10 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

yanira

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I loved the grounds and the room. I did not like that you had to book a table for dinner
Stayed 2 nights in Sep 2023
Response from Melisa on 1 Oct 2023
Dear Guest,Thank you for your feedback.

10/10 Excellent

scott

Stayed 1 night in Sep 2023
Response from Melisa on 22 Oct 2023
Dear Scott,Thank you for taking the time to share your feedback through guest assistance. I was delighted to see that you enjoyed your stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melisa on 2 Oct 2023
Thank you for your feedback!

6/10 Okay

Thomas

Stayed 1 night in Sep 2023
Response from Melisa on 22 Oct 2023
Dear Thomas,Thank you for taking the time to share your feedback through guest assistance. I am glad to see that you enjoyed part of stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

6/10 Okay

Rob

Travelled with family
It was okay…
Hotel grounds are lovely but the rooms we stayed in were a bit dated. Beds were okay but not the comfiest. Mostly clean but a few areas in the bathroom that had hairs (not from us) and bath mat had a lot of mould. One of the rooms had a faulty door handle and the key often would stop working in it (it was nowhere near electronic devices) so had to go to reception several times to get into the room.
Stayed 1 night in Sep 2023
Response from Melisa on 28 Sept 2023
Thanks for staying with us. We appreciate your feedback and i do apologise for all the inconveniences caused to you during your stay.

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melisa Barb on 3 Nov 2023
Dear Sheila,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Melisa on 19 Sept 2023
Dear Guest,I am sorry you did not enjoy your stay with us

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed for one night. The area is beautiful with plenty of space and views. What I would only change is that we’ve stayed during the hottest weekend of the year and there is no air conditioning in the rooms, however thanks to fan in the room and very kind receptionist that went extra mile to get us lots of ice, we had enjoyable time. We loved the swimming pool too- very clean and quiet.
Stayed 1 night in Sep 2023
Response from Melisa on 12 Sept 2023
Dear guest,I am glad to read that you enjoyed your stay with us!We look forward welcoming you to our hotel again

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am disabled and rely on a mobility scooter. Cons: Ramp to terraced garden was difficult to negotiate but fortunately I can walk a few meters so parked the scooter by the ramp. Couldn't fit my scooter in the room so parked in the corridor. Food and dirty dishes left outside all afternoon. Chips not cooked properly with sandwich. Food pricey and poor menu choice. Disabled facilities by swimming pool very shabby and locker door hanging off the hinges though this was fixed two days after I reported it. Poor wifi in my room. Pros: The hotel is in a beautiful setting with some incredible trees. The main corridor on the ground floor was ramped perfectly for every change of level. Very easy to get to my room (110) at the far end of the building. Access through the bar and main entrance was also excellent. The room was small but clean and functional and the bed was very comfortable. I slept very well. Very warm temperatures while we were there, but our room was cool and a fan was provided. All the staff were lovely, cheery and happy to have a little chat, this really adds to the atmosphere of this very impressive building. The swimming pool was excellent. A good size and again, the staff were great. Overall, I wouldn't let the few negatives put me off and will definitely return. Highly recommended.
Stayed 4 nights in Sep 2023
Response from Melisa on 8 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony

Stayed 1 night in Sep 2023
Response from Melisa on 8 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Parween

Stayed 2 nights in Aug 2023
Response from Melisa on 31 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Diane, Tonbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely good value. Lovely bar and restaurant... Highly recommend
Stayed 1 night in Aug 2023
Response from Melisa on 24 Aug 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Leeann

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Melisa on 24 Aug 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Melisa on 24 Aug 2023
Thanks for staying with us. We appreciate your feedback!