Deluxe Double Room | Minibar, in-room safe, soundproofing, free WiFi
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Reviews of Halong Seasun Cruise

3 out of 5
Halong Seasun Cruise
Hon Gai Port, Ha Long, Quang Ninh

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 14 reviews" "
Rating 8 - Good. 9 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Customer services on 9 Jan 2019
Thank you for your kind words. It would help us to improve the services

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience for exploring Halong Bay, friendly stuff and good food.
Stayed 1 night in Dec 2018
Response from David on 9 Jan 2019
Thank you

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from David on 7 Jan 2019
Thank you

8/10 Good

LAURENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guide and boat staff were very helpful and made us very welcome
Stayed 1 night in Jul 2018
Response from David on 14 Sept 2018
Thank you so much for your compliment review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
A pleasant 2 day one night trip Ha long bay is beautiful
Stayed 1 night in Feb 2018
Response from Victor Lai on 10 Feb 2018
Dear Ms Elizabeth, Thank you so much for giving a good review on our cruise services. It will help us a lot to improve the services better and better. We look forward to seeing you again in the near future. Best regards!

8/10 Good

Ray, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, room comfort
Cruise around Ha Long bay
The cruise was a good experience as we stayed on the boat by the bay for 1 night. The room was okay with fruits and bottled water provided in the room. The hot water and air conditioning will only turn on at certain period of time. The toilet shower area will flood as the boat slants to the other direction of the floor trap. The cruise provided scrumptious meals while on the boat which will feed everyone at your table generously. Drinks are billed separately and paid in total when we checkout. Price wise is quite reasonable. There are activities like Squid fishing, karaoke, board games and happy hour at night and we can spend the night looking at Ha Long bay at the top deck which is an open area with pool chairs. The cruise included the tour to the Pearl farm with kayaking, Ti-top island and the Amazing Cave. This package also include hotel transfer to and fro ha long bay to your hotel in Old Quarter which is good. Our guide Linda is amazing as she can explain most of the tour in detail. A side note, she looks quite serious even when she is telling a joke.
Stayed 1 night in Dec 2017
Response from Victor Lai on 16 Jan 2018
Dear Mr Ray, Thank you so much for giving a good review on our cruise services. Your satisfaction is our happiness and encouragement to our staffs to boost the services better and better. Look forward to seeing you again in the near future. Best wishes!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The stay was comfortable and crew members took good care. The tour guide 'TU' is a nice guy and he entertains a lot.
Dear Mr/Ms , Seasun cruise thank you for pointing out our helpful and luxury services throughout your trip to Ha Long Bay on the Seasun cruise. We are happy to know that you fully enjoyed the time and the onboard service. This will definitely motivate our team to work more passionately and to continuously strive for perfection. Once again, our most sincere thanks for your feedback and recommendation. We look forward to have another opportunity to serve you again. Best regards, SeaSun Team.

4/10 Poor

Irene

Liked: Cleanliness, room comfort
Expensive and rushed
Our room was nice and spacious, the staff were mostly friendly and helpful and the view is beautiful. However, the whole cruise was very rushed, we were herded around like cattle, along with dozens of other tour groups to the same tourist spots, with very little time to relax. Very little time to spend in our room and then we were kicked out before 10am and so had a couple of hours to wait on the boat where we couldn't enjoy our room and had to squish into the communal areas. Weather was rainy and there was no covered area outside. Have to pay for ALL drinks including coffee, juice, which were expensive and the staff serve drinks at meals as though they are included. Food was ok, plenty of it but definitely not to the standard that you can usually get in Vietnam - lots of fried food and not really traditional Vietnamese. Also, at the beginning the staff tried to take my son's passport off the boat without explaining what they were doing. They said it was for a ticket or insurance or something but it seemed suspicious to me. My husband and I refused to leave without it and demanded it back. They also tried to put us in a regular double room at first when we paid (handsomely) for a triple and it was only after some very firm statements from us that we wouldn't accept less than what we paid for that they moved us to our correct room. Company of other tourists was good and while there were some enjoyable aspects overall it was expensive and not relaxing. I will not go again.

8/10 Good

Emil

Liked: Cleanliness
Great seafood
The boat was a bit old, nice room, extremely hard bed (almost impossible to sleep on), size of room was good for a boat. There was nothing to put our things on in the cabin (even one chair). The worst thing was that the bed was big, but with inly one small covering (suitable for one person). The food was plentyful and excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flotte omgivelser i Halong Bay
Omgivelserne er smukke i Halong Bay og kan derfor klart anbefale at tage en Cruise i området. Båden var fin og maden god.
Stayed 1 night in Jul 2018
Response from David on 14 Sept 2018
Thank you so much for your compliment review

10/10 Excellent

japan, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
型は古いが時化にはつよい
夫婦で一泊のクルーズに参加。客層はやはり欧米系が多い。カヌー体験。ビーチ遊び。洞窟探検。料理教室。一通りのアクティビティはあります。英語に堪能でフレンドリーでないときついかも。 思ったよりも停泊がおおかった。 船は古めだけど、これで標準。
Stayed 1 night in May 2018

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super croisiere ambiance familliale guide tres p
Vue les differents commentaires sur des sites d hotels et forum on a ete agreablement surpris par la quanite des prestations. Acceuille coupe de fruit dans la cabine, les repas etaient sublimes cuisine vietnamienne rafinnee copieux poissons viande crevette calamar a caque repas.. vraiement rien dire je

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
3 Tage 2 Nächte
Hatten Zimmer mit Einzelbetten und Seeblick. Zimmer war von der Größe her völlig in Ordnung, allerdings sehr gut abgewohnt! WC und Dusche nur durch einen Vorhang abgetrennt. Das Boot sah von außen schlimmer aus als es war. Mann merkt das diese Boote rund um die Uhr belegt sind. Die Crew gibt sich Mühe und das Essen war gut! Standardprogramm: Kajak, sehenswerte Höhle, Perlen Farm. Fazit: kann man machen, aber die Fotos vom Boot sind etwas gepimt.Also keinen Luxusliner erwarten. Und :Getränke an Bord werden in US$ gerechnet: Bier ca. 2,50$