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Reviews of Holiday Inn Express Gurugram Sector 50, an IHG Hotel

3.5 out of 5
Holiday Inn Express Gurugram Sector 50, an IHG Hotel
Good Earth City Centre Sector 50, Opp. Malibu Commercial Complex Sector, Gurugram, Delhi N.C.R

Reviews

6.8
Rating 10 - Excellent. 21 out of 87 reviews" "
Rating 8 - Good. 25 out of 87 reviews" "
Rating 6 - Okay. 17 out of 87 reviews" "
Rating 4 - Poor. 10 out of 87 reviews" "
Rating 2 - Terrible. 14 out of 87 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Sameer

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are small and untidy. Feels a bit unsafe within the hotel. Mall adjoining the hotel is the only saving grace.
Stayed 2 nights in Apr 2024

2/10 Terrible

bhaskar, woonsocket

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Impossibly small room
Stayed 1 night in Mar 2024
Response from Anmol Kumar on 13 Apr 2024
Dear Mr. Bhaskar,Greetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Anmol Kumar

10/10 Excellent

Gayanendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooperative & Well behaved staff. Dinning is fine & dinning staff are well behaved.
Stayed 3 nights in Mar 2024
Response from Anmol Kumar on 13 Apr 2024
Dear Mr. Gayanendra,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Anmol Kumar

2/10 Terrible

Muthoni

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was filthy and beddings old. My dust allergies were activated within 10 minutes of being in the room, indicating poor cleaning. Customer service from reception and management was also terrible. They didn't care to address any of our concerns, and rather, were only fixated on emphasising that there was not going to be any refund for the decision we had made to check out. Either way, we had to check out the same day as it was totally inhabitable and the staff were indifferent to our complaints. There are far much better options in Gurgaon and at more competitive prices than what this hotel offers. Would not recommend anyone to stay here.
Stayed 7 nights in Jan 2024
Response from Holiday Inn Express Sector 50 on 4 Feb 2024
Dear Mr MuthoniGreetings!Thank you for choosing us for your stay and for taking out some time for sharing your feedback. At the onset please do accept my sincere apologies for any inconvenience caused during your stay. I sincerely wish If I would have been writing to you in better circumstances. I have taken your feedback constructively about low scores on cleanliness aspect and have already addressed with my team. At the onset, I would request you to give us another opportunity to change your perception about our hotel and to do course correction. With reference to design aspect, I am sure you will understand that we can do little with the same as the hotel is done up to meet immediate needs of our valued patrons. Please do let me know whenever you travel to this part of city and I will be more than happy to look after you along with my team.Thank you and best regards,Gautam Gupta Assistant Front Office Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Sector 50 on 4 Feb 2024
Dear GuestGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

2/10 Terrible

Parhlad

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At night fire alarm at 12.30 o'clock by somebody mistake we are in terror
Stayed 1 night in Dec 2023

4/10 Poor

Anil, Elk Grove

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Sector 50 on 4 Feb 2024
Dear Mr AnilGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

6/10 Okay

Nitin

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Sector 50 on 29 Oct 2023
Dear Mr Nitin Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

6/10 Okay

Richard

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Sector 50 on 29 Oct 2023
Dear Mr RichardGreetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

6/10 Okay

Prashant, Pune

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Sector 50 on 29 Oct 2023
Dear Mr PrashantGreetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

10/10 Excellent

William, Chino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost effective!!! Very compact room designed for travelers with less luggages. Free good breakfast buffet, free laundry (equipped with two washers, two dryers, iron, ironing board, tv and chairs). Room is clean and bedding is comfortable. Thanks to Sachin who takes care of the floor. Will definitely stay next time in the area.
Stayed 5 nights in Oct 2023
Response from Holiday Inn Express Sector 50 on 29 Oct 2023
Dear Mr WilliamGreetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

6/10 Okay

Anjali

Disliked: Staff & service
Response from Holiday Inn Express Sector 50 on 1 Oct 2023
Dear Ms Anjali Greetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

4/10 Poor

Anjali

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Everytime I booked this hotel, The rooms were not ready. They made me wait for 30mins to an hour. They don't keep toiletries in the room, you need make a call and ask for those. The hotel is in great location. Property has smaller rooms so if you are traveling for work or short trip, it is an affordable option in a safe neighborhood.
Response from Holiday Inn Express Sector 50 on 1 Oct 2023
Dear Ms AnjaliGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

8/10 Good

Saloni

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Sector 50 on 6 Aug 2023
Dear Ms Saloni Greetings Thank you for choosing us for your stay and for taking little time for sharing your feedback. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

4/10 Poor

Akanksha

Stayed 1 night in Jul 2023

8/10 Good

Parvinder

Liked: Cleanliness, staff & service
The rooms are very small. Ok for 1 night only. Breakfast was fresh and had many choices. The tea kettle was not functional in room.
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Sector 50 on 6 Aug 2023
Dear Mr ParvinderGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. I have taken your feedback in most constructive manner. We will also ensure non occurrence of your not so pleasant stay experience with more focus on hygiene by generating awareness among our colleagues. Having said this, I am sure you will understand that we can do little with the design aspect of the hotel. Thank you very much for your kind words about Sandeep, I will personally share the same with him. Meanwhile, I would request you to give us another opportunity to change your perception about our services and enhance your stay experience next time you are in Gurugram. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

6/10 Okay

Lakshmi Narayan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disappointed with the average treatment received! People at front desk should be more polite and professional since representing such a BIG name in the service industry. Book room & breakfast only as served dinner was just average. Also, it should be mentioned that it will be a buffet. Customer service is not a term, should be shown also. Asked for a small favour of helping in charging my electric vehicle and they simply denied. Small rooms which makes stay not so comfortable. Definitely going to choose other property next time. Again DISAPPOINTED!!!!
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Sector 50 on 8 Jul 2023
Dear Mr Lakshmi,Greetings!!Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced and for falling short of your expectations. We strive to provide exceptional service to all our guests, and we regret that we did not meet your needs on this occasion.We appreciate your comments about the politeness and professionalism of our front desk staff. Our team is expected to uphold high standards of customer service, and we apologize if this was not reflected in your interaction. We will address this issue with our staff to ensure that our guests receive the courteous and professional service they deserve.We apologize for any confusion regarding the dinner service. We understand that our guests have different preferences, and we apologize if our dinner offerings did not meet your expectations. We appreciate your suggestion to clearly mention that dinner is served as a buffet, and we will make sure to include this information in our future communications.Regarding the charging of your electric vehicle, we apologize for the inconvenience caused. While we strive to provide additional services to our guests, there may be limitations based on our current infrastructure. We regret that we were unable to assist you in this matter and understand your disappointment. We will review this issue to explore potential solutions for the future.We understand that the size of the rooms did not meet your expectations for comfort. We value your feedback and will consider it when making any improvements or renovations to our property.Once again, we apologize for the disappointment you experienced during your stay. We appreciate your feedback as it helps us identify areas for improvement and enhance the overall guest experience. We hope you will reconsider and give us another opportunity to provide you with the exceptional service that we are known for.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Thank you and best regards,Gautam Gupta Assistant Front office Manager

8/10 Good

Vinay

Stayed 1 night in Jun 2023
Response from Holiday Inn Express Sector 50 on 8 Jul 2023
Dear Mr Vinay Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

10/10 Excellent

Mark

Stayed 3 nights in May 2023
Response from Holiday Inn Express Sector 50 on 8 Jul 2023
Dear Mr MarkGreetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

6/10 Okay

neha

Disliked: Property conditions & facilities
The rooms are tiny and actually there is no space in the whole hotel
Stayed 9 nights in Apr 2023
Response from Holiday Inn Express Sector 50 on 8 Jul 2023
Dear Ms NehaGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

8/10 Good

Catherine

Stayed 1 night in Apr 2023

4/10 Poor

Pradeep

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Tarun on 29 Apr 2023
Dear Mr Pradeep,Greetings from Holiday Inn Express Gurugram Sector 50!!! Thank you for staying with us & taking time out to share your stay experience. I am delighted to see you loved your stay with us. My team & I look forward to welcoming you back soon.Best Regards, Tarun RatraDirector of sales

10/10 Excellent

Nikhil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome stay
Stayed 1 night in Apr 2023
Response from Tarun on 29 Apr 2023
Dear Mr NikhilGreetings from Holiday Inn Express Gurugram Sector 50!!! Thank you for staying with us & taking time out to share your stay experience. I am delighted to see you loved your stay with us. Thank you for your kind wordsMy team & I look forward to welcoming you back soon.Best Regards, Tarun RatraDirector of sales

2/10 Terrible

Nipun

Stayed 1 night in Mar 2023

10/10 Excellent

niki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

8/10 Good

Leye

Liked: Staff & service, amenities, property conditions & facilities
Very nice people
Response from Holiday Inn Express Sector 50 on 24 Jan 2023
Dear Guest,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Warm Regards Team Holiday inn Express sector 50

6/10 Okay

VIJIT, San Jose

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The bed sheets and the cleanliness were overall lacking basic standards. I could smell other travelers off the pillows and the bed sheets.
Response from Holiday Inn Express Sector 50 on 24 Jan 2023
Dear Mr Vijit,Greetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. I have taken your feedback in most constructive manner. We will also ensure non occurrence of your not so pleasant stay experience with more focus on hygiene by generating awareness among our colleagues. I will personally look forward for an another opportunity to change your perception about our hotel especially from Service and Hygiene perspective. Please do let me know whenever you plan next trip towards Gurugram. Thanks and regards Team Holiday Inn Express sector 50 Gurugram

4/10 Poor

Bhavya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Kanwal

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very friendly and accommodating
Response from Holiday Inn Express Sector 50 on 24 Jan 2023
Dear Mr kanwal,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Duty Manager

2/10 Terrible

Varun

10/10 Excellent

RAKESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I traveled many times everything is good
Response from Holiday Inn Express Sector 50 on 24 Jan 2023
Dear Mr Rakesh,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Duty Manager

2/10 Terrible

sukhjit

Business traveller
Disliked: Staff & service
Awful guest service!! don't stay in this hotel if you have another option. The hotel's location is excellent however the staff treats the guest with no respect. There is an house restaurant which serves dinner you generally have to provide your room number so they can add to your bill and the process is they need to get the guest's signature. one day the staff forgot to get my signature so he comes to my room at 9:30 to get my signature which I was quite upset as I don't like to have any uninvited knock on my door in the middle of the night, especially for a signature as if they could not wait for me to come in the morning. I am staying for 11 nights paying well over 40000 Indian rupees and this is how they treat the guest . This morning after breakfast which is included in the room I was bringing a bowl of fruits to my room after my breakfast and the staff stopped me and ask my room number so he can charge DO NOT STAY IN THIS HOTEL! ! Very bad guest service
Stayed 5 nights in Sep 2022

8/10 Good

YAMAMOTO

Liked: Cleanliness
good enogh
Stayed 1 night in Aug 2022
Response from Tarun Ratra on 15 Sept 2022
Dear Mr. Yamamoto,Greetings from Holiday Inn Express Gurugram Sector 50!!!Thank you for staying with us & taking time out to share your stay experience. I am glad you liked the hotel up to your satisfactory. My team & I look forward to welcoming you back soon.Best Regards,Tarun Ratra Director of Sales

6/10 Okay

INDERDEEP

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2022
Response from Tarun Ratra on 15 Sept 2022
Dear Inderdeep,Greetings from Holiday Inn Express Gurugram Sector 50!!!Thank you for staying with us & taking time out to share your stay experience. My team & I look forward to welcoming you back soon.Best Regards,Tarun Ratra Director of Sales

2/10 Terrible

Patrick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has seen better days, carpets in the room were filthy, the bed linen in the room had not been replaced after the previous occupants had left, there was make up left on the pillow slips, my room had not been vacuumed the whole time spent at the location (3 days). The music that played from quite a distance away from the hotel was loud and never died down till well after midnight. The corridor leading to my room had uncovered food trays left in the corridor that weren’t cleared for 4-5 hours. Morning breakfast was a hit and miss, some of the breakfast warmers were empty for awhile before being refilled. The reception staff were very good and helpful, they need to be commended. My overall rating well below average, the hotel needs to get an overall facelift and thorough clean out.
Stayed 4 nights in Apr 2022
Response from Holiday Inn Express Sector 50 on 24 Jan 2023
Dear Mr Patrick,Greetings!We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. The gaps that your feedback has highlighted have been carefully noted and we assure you the necessary steps will be taken to improve the quality of our products and services .This is no way a reflection of our standard and service. Rest assured, this was certainly not indicative of the standards we would like to showcase to our patrons and I am committed to setting things right and having you visit us once again to see the improvements for yourself.Although we cannot change the memory of your last experience, given an opportunity, it will be our endeavor to ensure your future stays are comfortable.Thank you and best regards Gautam GuptaDuty Manager

4/10 Poor

Amit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS ONE !!
Breakfast was horrible, very less variety, very congested space.. elevators are very slow, waiting if several minutes ever time.. rooms were not cleaned well.. very poor bathrooms.. Luke warm water in the morning also. Best AVOID this one !!
Stayed 3 nights in Apr 2022

2/10 Terrible

Shreya

Stayed 1 night in Mar 2022

2/10 Terrible

SHIV PRATAP

Stayed 2 nights in Jan 2022

4/10 Poor

Rahul

Stayed 1 night in Feb 2022

6/10 Okay

Ravi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the great place to live. I have been regular to this hotel for last 2 years and found it extremely well maintained and the front desk reception staff is just wonderful and professional. Especially the guys Sandeep, Ashish and Aulon are welcoming, friendly and supportive. Tarun, the Manager is caring and friendly, greets everyone in the morning and we as customers likes this humble greetings in the morning. As a customer I only expect better service from the service providers and I get it here. It’s a 5 star comfort at 3 or 4 star hotel. I believe I will continue my stay here as long as I visit Delhi NCR. Except the restaurant part, guess the restaurant manager Ms. Preeti needs proper training on handling customer queries and requests. She should always remember that she is in a service industry where customers pay for the services such as hotel accommodation with certain requests as we chose to stay at hotel due to some personal or professional emergencies or leisure and tend to have home like experience. Even to say No to some of customer queries, there’s a discipline and decency to maintain instead of straight No which in her case I found bit rude. We understand No even if it put across with some smile and respect. I also found her unprofessional on handling customer queries. Also, a request to Restaurant, please stop serving tap water for breakfast to customers, you can afford to provide bottled water. Thank you.
Stayed 3 nights in Jan 2022
Response from Tarun Ratra on 9 Feb 2022
Dear Mr. Sheela, Greetings from Holiday Inn Express Gurugram Sector 50! At the onset, I would like to thank you for staying with us & taking time out to share your stay experience. We are delighted to hear about your wonderful experience during your stay and the kind words of appreciating about front desk, food and beverage colleagues and myself. I would also like to assure you that Preeti has been spoken with & we will groom her to get better at guest interactions. Rest assured, her intention was not to cause any inconvenience to you, however certainly we will help her improve. I would once again thank you for sharing feedback with us, as it is with such feedbacks, we improve our services. I remain at your disposal, should you need anything. We looking forward to welcoming back you back with us soon. Warm Regards, Tarun Ratra

8/10 Good

Subah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed twice recently on my trip to India. Overall stay was a great experience with the entire staff been so kind and helpful, especially Rishab, who helped throughout our stay. This property offers comfortable rooms, quick room service and location is perfect.
Stayed 4 nights in Dec 2021
Response from Tarun Ratra on 8 Feb 2022
Dear Subah, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We agree, Rishab is truly a gem to have on our team! We count ourselves lucky for customers like you and look forward to have you stay with us again in the future. Warm Regards, Tarun Ratra

6/10 Okay

Ruben Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, very clean, trained staff. Only one concern- the noise outside was terrible, cars honking at an intersection just outside the hotel where u turns are made illegally and cars honking constantly till 11 pm in the night.
Stayed 2 nights in Sep 2021
Response from Gaurav Misra on 5 Sept 2021
Dear Mr Richard, Greetings from Holiday Inn Express Gurugram Sector 50! At the onset I would like to thank you for staying with us and taking time out to share your stay experience. I am delighted to see that you loved the cleanliness and hospitality at the hotel. I deeply regret to know that you had to face inconvenience due to the noise coming from the main road. I hope you would understand that not much can be done for that, however I have updated your profile and will provide you room that I not facing the road. Once again, I would like to thank you for sharing your feedback and look forward to welcoming you on your next trip. Best regards,

10/10 Excellent

RAKESH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for working executive. Need maintenance repairs
Stayed 3 nights in Aug 2021
Response from Holiday Inn Express Sector 50 on 24 Jan 2023
Dear Rakesh,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. Maintenance repair work has been done sir.I will personally look forward for an another opportunity to change your perception about our hotel especially from Service and Hygiene perspective. Please do let me know whenever you plan next trip towards Gurugram. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Duty Manager

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Holiday Inn Express Sector 50 on 24 Jan 2023
Dear Mr Abhishek,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Duty Manager

10/10 Excellent

Sourav

Stayed 1 night in Jul 2021

8/10 Good

Robin Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteous staff taking care for every comfort
Stayed 1 night in Mar 2020
Response from Holiday Inn Express on 20 Mar 2020
Dear Mr. Kumar, Greetings of the Day!! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards, Nishant Dudwani General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small but contained all the essentials. Good breakfast.
Stayed 1 night in Feb 2020
Response from Nishant Dudwani on 19 Feb 2020
Dear Guest, Greetings of the Day!! Thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards, Nishant Dudwani General Manager

10/10 Excellent

Anonymous, xyz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay for a short trip. Response at the reception needs to be improved.
Stayed 3 nights in Jan 2020
Response from Nishant Dudwani on 19 Feb 2020
Dear Guest, Greetings of the Day!! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards, Nishant Dudwani General Manager

10/10 Excellent

Keith, Australia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, Amazing customer service. Very very very happy with the stay.
Stayed 4 nights in Jan 2020
Response from Nishant Dudwani on 3 Feb 2020
Dear Mr. Keith, Greetings of the Day!! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards, Nishant Dudwani General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Nishant on 20 Jan 2020
Dear Guest, Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Regards, Nishant Dudwani General Manager