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Reviews of Star Residence ICC Guangzhou

3.5 out of 5
Star Residence ICC Guangzhou
No. 239, Tianhebei Road, Tianhe District, Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 18 out of 33 reviews" "
Rating 8 - Good. 11 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.4/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anh Phuong

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Checking in and out took a long time. Not too close to shopping areas (20 minutes walk) but still quite convenient
Stayed 3 nights in May 2024
Response from lesley on 8 May 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

SUNIL

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Felt very safe and comfortable
Stayed 13 nights in Apr 2024
Response from lesley on 2 May 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Mariam

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, the fact that it has all the facilities for the reasonable price was great.
Stayed 6 nights in Apr 2024
Response from lesley on 2 May 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

10/10 Excellent

Dawit

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Safe clean so nice place
Stayed 3 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Guest, Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

8/10 Good

Evan

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay! Friendly staffs!
Stayed 6 nights in Feb 2024
Response from Guest Service on 29 Apr 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

8/10 Good

Nina

Stayed 7 nights in Feb 2024
Response from Guest Service on 29 Apr 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very clean and managed well. The only thing I don’t like that it’s the room has washer but no dryer. I had to figure it out how to dry my clothes. I wish they have washer and dryer.
Stayed 5 nights in Jan 2024

10/10 Excellent

ANDREW

Travelled with partner
Clean
Stayed 4 nights in Oct 2023
Response from lesley on 24 Nov 2023
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

10/10 Excellent

Bi

Travelled with family
Liked: Cleanliness, property conditions & facilities
room is clean and location is great.
Response from lesley on 30 Sept 2023
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

8/10 Good

Chan Kai

Stayed 2 nights in Sep 2023
Response from lesley on 30 Sept 2023
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

10/10 Excellent

Ronda

Business traveller
Liked: Cleanliness, room comfort
New and Comfortable, managed by Ascott.
Managed by Ascott, it is the lower levels of the same building sharing the same lobby however brand differently as the inside of the rooms are more basic than Ascott but otherwise new, clean and comfortable. Value for the price paid. Location wise its next to Zhong Xin Building and near the Guangzhou East station and part of the ICC building.
Stayed 1 night in Sep 2023

8/10 Good

Shing Chi

Stayed 1 night in Mar 2024
Response from Guest Service on 29 Apr 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

8/10 Good

Ming Wah

Liked: Cleanliness, property conditions & facilities
.
Stayed 5 nights in Feb 2024

6/10 Okay

YOUNG

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from lesley on 9 Jan 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
各職員態度良好有禮親切，晚上發現行李鎖壞了打不開，前台經理確認行李是本人後，即時替我找工具開鎖，而且開鎖碎片逐一拾回，免得傷到其他人，可見其細心。
Stayed 2 nights in Dec 2023

8/10 Good

Gen Xi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from lesley on 9 Jan 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

10/10 Excellent

Yuen Lun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from lesley on 9 Jan 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

10/10 Excellent

Frederic

Stayed 1 night in Dec 2023
Response from lesley on 9 Jan 2024
Thanks for taking your time to share feedbacks about your recent stay with us. We are committed to provide personalized service to every guest and we are glad to have your recoginition to it. We look forward to welcoming you back to ICC Star Residence Apartment in the near future.

6/10 Okay

Peter

Stayed 1 night in May 2023
Response from Winnie Laing on 29 May 2023
Dear Guest,Thank you for choosing Star Residence ICC Guangzhou . We're sorry that the whole staying experience could not reach to your expectation. We hope that you can give a chance for us to improve our service. We looking forward to your next coming to Guangzhou and hope to see you next time.

10/10 Excellent

Verified traveller

Business traveller
Liked: Room comfort
Stayed 1 night in May 2023
Response from Winnie Liang on 29 May 2023
Dear Guest,Thank you for choosing Star Residence ICC Guangzhou . We're glad that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you next time.

4/10 Poor

Lai Wan

Stayed 1 night in Apr 2023
Response from Winnie Liang on 29 May 2023
Dear Guest,Thank you for choosing Star Residence ICC Guangzhou . We're sorry that the whole staying experience could not reach to your expectation. We hope that you can give a chance for us to improve our service. We looking forward to your next coming to Guangzhou and hope to see you next time.

10/10 Excellent

Mei Fung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
房間寬敞，只是洗手間較小。
Stayed 2 nights in Apr 2023
Response from Winnie Liang on 29 May 2023
Dear Guest,Thank you for choosing Star Residence ICC Guangzhou . We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you next time.

10/10 Excellent

Chung Ying

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
房間非常清潔，景觀好，交通方便，性價比高，下次去會再入住。
Stayed 6 nights in Mar 2023
Response from Winnie Liang on 29 May 2023
Dear Guest,Thank you for choosing Guangzhou ICC Ascott. We're glad to see that the whole staying experience has reached to your expectation. We looking forward to your next coming to Guangzhou and hope to see you at ICC Ascott next time.

8/10 Good

Kin Fan Simon

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023