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Reviews of King Garden Hotel

3.5 out of 5
King Garden Hotel
No.117 Hengfu Road, Guangzhou, Guangdong

Reviews

6.6
Rating 10 - Excellent. 8 out of 35 reviews" "
Rating 8 - Good. 7 out of 35 reviews" "
Rating 6 - Okay. 11 out of 35 reviews" "
Rating 4 - Poor. 7 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

shibani

Disliked: Staff & service
will avoid this hotel in the future
Rooms ar big and spacious but other than that nothing more to this hotel. Rooms were damp, receptionist was always in a fould mood and did absolutely nothing to help us in any query. It wasnt the language barrier...we has a perfectly good translation app. Breakfast was probably the worst ive ever had at a hotel. location was quiet but not close to a metro. You have to take a taxi anywhere. We did find a resdidential locality on the opposite strret where there were bakeries, grocery stores and restaurants. The only really sweet person in this hotel was the room cleaning lady...at least she smiled and greeted everyone cheerfully. Will not stay here again, there are plenty of hotels in this range which are really good and close to the metro.
Stayed 5 nights in Apr 2019

10/10 Excellent

Pallav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay clean hotel
Business trip went well
Stayed 5 nights in Aug 2017

6/10 Okay

joya, melbourne

Close to shops and clubs
Can't be better with that amount of money. Staff as usual doesn't speak English but that's very normal in china
Stayed 3 nights in Jun 2017

10/10 Excellent

Preetpal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice decent
Nice stay decent hotel for the price you paying...stayed in this area as you can find Indian restaurant around

6/10 Okay

Amy, uk

Liked: Cleanliness
It was ok, the only thing is they need someone to speak good English. Their English is little but however, with patience, you can understand them

10/10 Excellent

KULVINDER, Jalandhar

Disliked: Staff & service
OK 3* Hotel for trade fair
Cheap hotels in Gz during trade fairs are very rare. Costs triple generally. Hotel is not western 3* but if you only intend to sleep & chk email & use bathroom it is ok. I would use again but there are far better hotels nearby. They compete on price. Once nearing capacity they raise prices. Very poor english. Poor breakfast.1 basic English TV channel. Toilet blocked £ times. Forget meals in restaurant. Good internet for price paid £50/night during Trade fair?? I prefer Landmark but never get @ this price which makes bad points bearable. Only 1 bus to fair whilst advertising 2. Ignoring any complaint because they know they`ve got your business only on price. As this was our 4th stay : we were given rooms in seperate block.

10/10 Excellent

Jatin, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice experience and we really enjoyed our stay there Hot facality very nice

2/10 Terrible

horrible stay, india

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is pathetic to stay now
1. Earlier staff and the facility use to be very good, but now even they have started chrging for water, 2. they have removed even fridge from every room, 3. they have also removed luggage table, they provide u with broken iron table and iron, 4.after 9pm no one picks up the phone in room service, 5. Even receptions staff are rude 6. Every time check in take more than one hour although u have 100% confirmation 7. There is no welcome in the hotel 8. I shall never come to stay in the hotel 9. I shall never recommend any one to this hotel

6/10 Okay

varun

Liked: Cleanliness, room comfort
Disliked: Staff & service

6/10 Okay

N K

Disliked: Staff & service

6/10 Okay

baris cem, CHINA

MAMA HUHU
FRONT DESK GUYS NOT COOPERATING, BUT GYM BELOW FOR 40 RMB AND SWIMMING POOL IS A PLUS

4/10 Poor

Emily, Sydney, Australia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing
Hard bed hurt my back. Staff we're unfriendly and unhelpful. Breakfast was yuck. Worst part was that I chose the hotel as it had an outdoor pool - I was travelling with my kids. But the pool was $10 per each time you wanted to use it PLUS the insisted on us buying swimming caps PLUS after going through all that my husband and sons were screamed at and kicked out for only having board shorts to swim in not the apparent regulation swimming costume!!!! Furious!

8/10 Good

Amarjeet, My home

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Location and atmosphere is quiet good.
It was a good experience, wifi service was not good. Location is very good, all famous places are very close to the hotel,A building is excellent, B is good, and C is average.

4/10 Poor

Albert, Bellingham WA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Major problem: no promised airport transportation
I booked this hotel based on the info published on the Travelocity.com website, which states that it offers "airport transportation, complementary." When I landed at CAN (Guangzhou Airport), there was no shuttle to bring me to the hotel, and I was in fact besieged by numerous aggressive taxi drivers, all offering me a different rate to bring me to King Garden Hotel (some quite astronomical). I finally chose one with considerable trepidation, and was driven safely to the hotel for a fee of 200RMB. Upon arrival, I tried to explain the issue to the staff, who appeared not to understand. At departure two days later, I brought up the issue again, showing the person at the front desk the website, which stated that the booking included "airport transportation, complementary." They appeared incredulous, and got the manager on the phone, who offered to hire a taxi for my departure, for a rate of 120RMB, to be PAID BY ME. This breach of contract was very disturbing -- for me the matter of principle was primary, not the cost of a round-trip taxi ride. The hotel has nonchalantly breached its contract, but I am requesting my credit card company to withhold the amount I paid for the taxi transportation, hoping that this action will cause the hotel to honor its commitments with integrity in the future. The room itself was comfortable, clean, quiet and well-provisioned. Too bad the whole experience was marred by the management's blatant, obvious lack of honesty.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kazi

Disliked: Staff & service
Not too bad
My second staying here. I thought to share something new for the future guests. Wifi does not work at the room all the time, sometimes comes and then gone. Very frustrating, so need to check e-mails by going to the lobby. For breakfast, I asked the chef to make a white egg omelets first day and he did but second and third day, he said that he is not cooking. Breakfast is Chinese so expect typical greasy food. Room's carpet need to be change, they look dirty. Otherwise, the hotel is good and quite area, Subway is 10 minutes by bus ride. Front desk staffs speak very little English but workable.

8/10 Good

Kazi

Liked: Room comfort
Should be 3 star hotel
Stayed one night. Enjoyed it because of the quite location. Need to walk 10 minutes down the hill to get to some restaurants and amenities. Hard to get a taxi from the hotel, so need to walk 3/4 minutes to the main road.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for the price

8/10 Good

shantouman

Liked: Cleanliness, staff & service, room comfort
Value
The best value I know for a large comfortable room in a park setting in the middle of Guangzhou. Guests are mostly Chinese. The hotel is owned by the Party and is in a complex that includes the gold depository in Guangzhou next door. An excellent Cantonese restaurant with samplings from other provinces in part of the complex. Tasty dim sum is available in the a la carte breakfast (breakfast buffet is included in the higher scale rooms).

10/10 Excellent

shantouman

Liked: Cleanliness, staff & service, room comfort
Frequent satisfied visitor
I have stayed at the King Garden more than 20 times. The value is exceptional. The hotel is located in an oasis compound in the middle of Guangzhou, Health club with pool (extra cost), a first class restaurant, an extensive breakfast buffet that leans toward Chinese tastes bu includes western choices. Excellent meeting facilities and blissful quiet in the midst of a generally noisy city.

6/10 Okay

Khalid MR, Doha

Disliked: Staff & service
Good location and clean rooms
It was overall comfortable, however he breakfast is a disaster ! Showers needs to be cleaned more to avoid fungus and microbes in the edges ...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Not as clean as similar star hotel in china, I would say it is 2 star. Location is close to the city. They CHARGE for tooth paste and brush which I never seen before.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
location the real china not glitzee copies
was very pleased by the staff attitude very very helpful.However carpet could do with a steam clean every room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in center
good

6/10 Okay

Patricia

Liked: Property conditions & facilities, room comfort
close to clothing markets
The stay was great. The bathroom cleanliness was not satisfactory, particularly the toilet. The location to what I needed was perfect. The lack of someone at reception to understand basic English was frustrating. The hotel facilities were good & everything was in pwrking order

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had two rooms booked for a total of 14 days. The front desk put us in building C. First impressions of the room were the dirty carpets with numerous cigarette burns in them. One of the rooms had a faulty A/C unit which emitted loud noises which grew louder the higher you turned the fan up. That A/C unit ultimately stopped producing cold air on day 10 and despite numerous attempts to fix by staff remained intermittent in operation at best. The same room also had sheets that appeared to have been unchanged as there was a dead mosquito accompanied by a rather large blood spot. Future sheets and towels while appearing to be freshly laundered also had various old stains in them.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
It was a nice stay.. Good for business travelers.. only one thing is a slight problem- English speaking staff!!! Most of the staff does not understand english :) . over all good.. Good breakfast , has a good restaurant in the next building.. A good gym & swimming pool in the complex ( on extra charges - but very reasonable). Also a good spa with excellent therapies is just in the same complex.

8/10 Good

Evelyn, Manila, Phil

Liked: Cleanliness, property conditions & facilities, room comfort
Clean , affordable
Rooms are quite new and clean, affordable. Lobby staff not very friendly but house keeping staff quite accommodating. There is no business center, no photocopying service, no computer center. But there is free Internet in rooms and wifi in lobby.

2/10 Terrible

GuanRong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店没信誉，已订（全收费）房间不让住。
Stayed 2 nights in Nov 2018

6/10 Okay

Yen Hsiang

Liked: Staff & service
Disliked: Cleanliness
飯店人員服務態度良好 惟客房菸味過重 地毯不潔淨

6/10 Okay

kk, 香港

房間殘舊
商務樓樓宇殘舊，建議入住時住入主樓A座，比較新淨

4/10 Poor

Bill Ning

Disliked: Cleanliness, staff & service, room comfort
四星級的酒店，連要個鬍鬚刨都要支付RMB10.00
1) 四星級的酒店，連要個鬍鬚刨都要支付RMB10.00？！ 2) 沖涼水龍頭漏水！ 3) 房間內一股濕味！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯，就是位置難找

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel, gutes Personal
Für den Preis war ich sehr zufrieden. Es hatte immer Personal mit einem guten Englisch Level. Das Zimmer war schön und sauber. Sehr zufrieden.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort