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Reviews of Holiday Inn Express Grimsby, an IHG Hotel

3.5 out of 5
Holiday Inn Express Grimsby, an IHG Hotel
3-9 Wellowgate, Grimsby, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 255 out of 446 reviews" "
Rating 8 - Good. 151 out of 446 reviews" "
Rating 6 - Okay. 23 out of 446 reviews" "
Rating 4 - Poor. 10 out of 446 reviews" "
Rating 2 - Terrible. 7 out of 446 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I expected.
Stayed 1 night in Apr 2024
Response from Dylan | SGSM on 2 May 2024
Hi Clare, thank you for taking the time to review the hotel, we are pleased to see that you could score your stay 4* & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager.

8/10 Good

GRAHAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location ideal for the purpose of the stay.
Stayed 1 night in Mar 2024
Response from Dylan | SGSM on 27 Mar 2024
Hi GRAHAM, thank you for taking the time to review the hotel, we are pleased to read your 4* feedback & we hope to see you again soon! Kind Regards, Hannah, Guest Service Manager.

10/10 Excellent

Fred

Travelled with family
Liked: Amenities
Lovely quiet room ,comfy bed, clean bathroom, reasonable price, great breakfast, close to town centre and taxis. Affable helpful staff, good bar
Stayed 2 nights in Mar 2024
Response from Dylan | SGSM on 27 Mar 2024
Hi Fred, thank you for taking the time to review the hotel, we are pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Hannah, Guest Service Manager.

6/10 Okay

Abubakr

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t like the fact that we had to park our car.
Stayed 1 night in Feb 2024
Response from Dylan | SGSM on 11 Feb 2024
Hi Abubakr, thank you for taking the time to review the hotel 3* & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good nice and clean fresh
Stayed 1 night in Jan 2024
Response from Dylan | SGSM on 16 Jan 2024
Hi David, thank you for taking the time to review the hotel, we are pleased to read your 8* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dylan | SGSM on 16 Jan 2024
Hi Gary, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Florin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dylan | SGSM on 12 Jan 2024
Hi Florin, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Harish

Stayed 1 night in Dec 2023
Response from Dylan | SGSM on 3 Jan 2024
Hi Harrish, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dylan | SGSM on 23 Dec 2023
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we look forward to seeing you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

4/10 Poor

Shirley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend stay
Standards are slipping stayed 4 nights and saw tables being cleared but never once cleaned in morning for breakfast,uncomfortable at night as air con still not working correctly reported at least twice,toilet not flushing well and flusher panel hanging off wall reported at least twice,nothing done
Stayed 4 nights in Dec 2023
Response from Dylan | SGSM on 12 Dec 2023
Hi Shirley, thank you for taking the time to review the hotel, we are sorry to see that you think our standards are slipping & we hope that we can change that opinion on your next stay. Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel & great team merry christmas Santa
Stayed 4 nights in Dec 2023
Response from Dylan | SGSM on 9 Dec 2023
Hi Dave, thank you for taking the time to review the hotel, we are pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything from the room to the breakfast and friendly staff
Stayed 1 night in Nov 2023
Response from Dylan | SGSM on 8 Dec 2023
Hi Sarah, thank you for taking the time to review the hotel, we are pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Courtney

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Nov 2023
Response from Dylan | SGSM on 24 Nov 2023
Hi Courtney, thank you for taking the time to review the hotel, we are so pleased to see your 5* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Went here for the weekend to mainly see my son , the staff were friendly and helpful and professional from the start, and the hotel was clean and comfy, the food was excellent, we would definitely recommend staying, so a big thank you to all....
Stayed 1 night in Nov 2023
Response from Dylan | SGSM on 23 Nov 2023
Hi Susan, thank you for taking the time to review the hotel, we are so pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Dylan | SGSM on 17 Nov 2023
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Dave

Stayed 4 nights in Oct 2023
Response from Dylan | SGSM on 12 Nov 2023
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager

8/10 Good

Shishir Kumar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Dylan | SGSM on 3 Nov 2023
Hi Shishir, thank you for taking the time to review the hotel, we are pleased to see your 8* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dylan | SGSM on 22 Oct 2023
Hi Carl, thank you for taking the time to review the hotel, we are so pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service.
Amazingly clean and peaceful.
Stayed 1 night in Oct 2023
Response from Dylan | SGSM on 10 Oct 2023
Hi Patrick, thank you for taking the time to review the hotel, we are pleased to see your 10* score & we hope to see you again soon. Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Daphne

Stayed 2 nights in Sep 2023
Response from Dylan | SGSM on 26 Sept 2023
Hi Daphne, thank you for taking the time to review the hotel, we are so pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALWAYS GOOD TO STAY HERE STAFF ARE GREAT AND NOTHING IS EVER A PROBLEM. top team thankyou
Stayed 4 nights in Sep 2023
Response from Dylan | SGSM on 18 Sept 2023
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel are very helpful and pleasant. The hotel is quiet with good facilities in the room. My room was tidied and cleaned every day. Also the TV is a good size.
Stayed 3 nights in Sep 2023
Response from Dylan | SGSM on 18 Sept 2023
Hi Andrew, thank you for taking the time to review the hotel, we are so pleased to see your 5* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for train station, friendly staff, clean, good condition, comfortable bed. Only downside was the breakfast and the shower could have been a lot more powerful
Stayed 1 night in Sep 2023
Response from Dylan | SGSM on 18 Sept 2023
Hi Lauren, thank you for taking the time to review the hotel, we are pleased to see your 8* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very clean and staff are really good and committed top marks team.
Stayed 4 nights in Sep 2023
Response from Dylan | SGSM on 12 Sept 2023
Hi Dave, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager

8/10 Good

Timothy

Stayed 1 night in Aug 2023
Response from Dylan | SGSM on 16 Aug 2023
Hi Timothy, thank you for taking the time to review the hotel, we are pleased to see your 8* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

Jane

Stayed 1 night in Aug 2023
Response from Dylan | SGSM on 16 Aug 2023
Hi Jane, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Dylan | SGSM on 15 Aug 2023
Hi David, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dylan | SGSM on 3 Aug 2023
Hi Malcolm, thank you for taking the time to review the hotel, we are pleased to see your 4* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM

6/10 Okay

Brenda

Stayed 1 night in Jul 2023
Response from Dylan | SGSM on 18 Aug 2023
Hi Brenda, thank you for taking the time to review the hotel, we are so pleased to read your 3* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Paul, Swadlincote

Liked: Property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Dylan | SGSM on 1 Aug 2023
Hi Paul, thank you for taking the time to review the hotel, we are pleased to see your 5* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM

4/10 Poor

Paul

Stayed 3 nights in Jul 2023
Response from Dylan | SGSM on 1 Aug 2023
Hi Paul, thank you for taking the time to review the hotel, we are sorry to see that you could only score your stay 4 out of 10 and we hope to see you again soon to show that your unsatisfactory stay was an exception. Kind Regards, Dylan, SGSM

8/10 Good

Francis Loftus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Dylan | SGSM on 1 Aug 2023
Hi Francis, thank you for taking the time to review the hotel, we are pleased to see your 8* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM

10/10 Excellent

Joanne

Stayed 1 night in Jul 2023
Response from Dylan | SGSM on 1 Aug 2023
Hi Joanne, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM

10/10 Excellent

Joanne

Stayed 2 nights in Jul 2023
Response from Dylan | SGSM on 18 Jul 2023
Hi Joanne, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM

10/10 Excellent

Joanne

Stayed 3 nights in Jul 2023
Response from Dylan | SGSM on 14 Jul 2023
Hi Joanne, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback and we hope to see you again soon! Kind Regards, Dylan, SGSM

10/10 Excellent

Sukhjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was pleased with our stay at Holiday Inn Express Grimsby. The staff was friendly, the rooms were clean. Was a lovely atmosphere will be coming back and would recommend
Stayed 1 night in Jul 2023
Response from Dylan | SGSM on 10 Jul 2023
Hi Sukhjeet, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Stay
Stayed 1 night in Jun 2023
Response from Dylan | SGSM on 4 Jul 2023
Hi Steve, thank you for taking the time to review the hotel, we are so pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from Dylan | SGSM on 16 Jul 2023
Hi Stephen, thank you for taking the time to review the hotel, we are so pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

April

Stayed 1 night in Jun 2023
Response from Dylan | SGSM on 23 Jun 2023
Hi April, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
It's a modern hotel with comfortable rooms. The breakfast had a good selection and staff were friendly. There was parking at the hotel but at £9 per night was expensive.
Stayed 1 night in Jun 2023
Response from Dylan | SGSM on 21 Jun 2023
Hi Timothy, thank you for taking the time to review the hotel, we are so pleased to read your 8* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Dylan | SGSM on 12 Jun 2023
Hi Shaun, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Sylvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Dylan | SGSM on 12 Jun 2023
Hi Sylvia, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff. Only downside is how small the car park is, very limited spaces.
Stayed 1 night in May 2023
Response from Dylan | SGSM on 5 Jun 2023
Hi Sarah, thank you for taking the time to review the hotel, we are so pleased to read your 5* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, clean tidy, Friendly and well organised. I use it regularly.
Stayed 3 nights in May 2023
Response from Dylan | SGSM on 15 May 2023
Hi Dave, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

8/10 Good

Peter

Stayed 1 night in May 2023
Response from Dylan | SGSM on 10 May 2023
Hi Peter, thank you for taking the time to review the hotel, we are so pleased to read your 8* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault my stay, absolutely lovely place, breakfast was delicious.
Stayed 1 night in Apr 2023
Response from Dylan | SGSM on 2 May 2023
Hi Tracy, thank you for taking the time to review the hotel, we are so pleased to read your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pricing
Stayed 1 night in Apr 2023
Response from Dylan | SGSM on 3 May 2023
Hi Jan, thank you for taking the time to review the hotel, we are pleased to read your 4* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel & lovely buffet breakfast
Great clean room, excellent breakfast with lots of choice from hot food, cereals, breakfast bars, fruit, croissants, muffins and more. Also provides on the go breakfasts such as takeaway cups, porridge pots with lids & bags for pastries to take with you 😊
Hot food section included eggs, bacon, sausage and beans. Bread & cobs/rolls were also available
Pastry section with takeaway bags
Cereal bars, fruit & condiments
Cereals
Stayed 1 night in Apr 2023
Response from Dylan | SGSM on 16 Apr 2023
Hi Rebecca, thank you for taking the time to review the hotel, we are pleased to see you were able to score your stay 10* & we hope to have the opportunity to serve you again soon! Kind Regards, Dylan Robson, Senior Guest Service Manager

10/10 Excellent

C L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Dylan | SGSM on 13 Apr 2023
Hi C L, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I would say is the parking charges are a bit high
Stayed 1 night in Apr 2023
Response from Dylan | SGSM on 13 Apr 2023
Hi Leslie, thank you for taking the time to review the hotel, we are pleased to see your 10* feedback & we hope to see you again soon! Kind Regards, Dylan, Senior Guest Service Manager.