Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom SC

Check In and Billing Experience

Posted 24-Feb-2015
Pros: Location, convenience, pet policy
The person who checked us in had difficulty finding my reservation. I presented a copy to her and was able to check in. Rather than the $25 pet fee, she wanted to charge $100. I have stayed at this hotel before and know the policy which was written on my reservation. Once that was cleared, we checked in.The next day I see where she she charged both of my nights' to my card and the room was already paid for on Expedia. I spoke with the person on duty Sunday and she verified that there should not have been these charges. She contacted management to have the charges reversed. When I checked out on Monday, I was told I could not officially check out because of the need to reverse the changes. Several other patrons had the same situation. I left for SC hoping my money is redeposited in my account soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Carolina

Nice hotel for long distance travelers

Posted 05-Jan-2015
Pros: I liked its spaciousness. The night we stayed there, it was quiet on our floor.
Cons: The sofas need to be updated. A few more luggage carts could be used.
Location: Excellent location for our travels.
With all the conveniences of home, our experience was a very good one. Candlewood Suites was conveniently located. It was right off the highway. There were restaurants nearby if we wanted to go out for a meal. Lobby was small but nicely decorated. No breakfast available except for 2 items. Desk staff was helpful.
5 out of 5
Recommended
for Families
by A verified traveller

nice

Posted 01-Jan-2015 on Hotels.com
Very nice. Rooms were very clean, service was good.
5 out of 5
Recommended
for Couples
by A verified traveller

Great!

Posted 29-Dec-2014 on Hotels.com
Very nice. Staff was super!
5 out of 5
Recommended
for Families
by A verified traveller

nice

Posted 27-Dec-2014 on Hotels.com
I was visiting relatives in the area. The hotel and hotel employees were very nice.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Upstate NY

Near college

Posted 22-Dec-2014
A nice hotel minutes from ECU. all around awesome.
4 out of 5
Recommended
for Families
by Maryfrom Chicago

Good Stay

Posted 17-Nov-2014 on Hotels.com
The staff was very friendly and answer questions quickly. Even helped with our internet problems with the WiFi. The room was pleasant and fit our needs for the five days we were there. Pillows were a little hard and the coffee was not so great.Overall we would stay there again if needed.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 11-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Oct-2014
Really nice staff, that went out of their way for service. Only problem we had was water pressure in the shower.
5 out of 5
Recommended
by A verified traveller

Posted 21-Sep-2014 on Hotels.com
Hotel was great and staff was friendly. No daily maid service but knew this ahead of time. I was there for work and it was quick and convenient to the convention center.