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Reviews of Atrium Inn

2 out of 5
Atrium Inn
425 S Main St, High Point, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 141 out of 296 reviews" "
Rating 8 - Good. 83 out of 296 reviews" "
Rating 6 - Okay. 36 out of 296 reviews" "
Rating 4 - Poor. 18 out of 296 reviews" "
Rating 2 - Terrible. 18 out of 296 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lesvia

Business traveller
Terrible my trip was previously cancelled. I called 48 hrs before to cancel the reservation and was still charged and stated they is no reimbursement.
Stayed 1 night in Apr 2024
Response from YH on 11 May 2024
Dear Lesvia, I apologize you feel this way. As stated on our page all reservations are Non-refundable. All reservations are final due to our property policy. We do not offer a time window to cancel a reservation.

10/10 Excellent

Sami

Stayed 2 nights in May 2024
Response from YH on 6 May 2024
Dear Sami,we greatly appreciate the great Review. we would love to have you stay with us again at the Atrium Inn!

8/10 Good

Peggy

Travelled with family, Business traveller
Staff very friendly. Felt safe in the area.
Stayed 2 nights in Apr 2024
Response from YH on 3 May 2024
Dear Peggy.we appreciate you taking time to leave us a great Rating. we are glad you felt safe on our property. Thank you for staying with us at the Atrium Inn!

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and proprieter are very helpful. Great experience.
Stayed 1 night in Apr 2024
Response from YH on 29 Apr 2024
Dear Mark,we are very happy to hear we could be helpful. We are very delighted to hear we could make your experience with us a great one.

10/10 Excellent

Scott

Stayed 2 nights in Apr 2024
Response from YH on 11 May 2024
Dear Scott,we greatly appreciate you leaving us a great rating!We hope to have you stay with us again.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly fellow at check-in… fresh paint hot shower tidy rooms and comfy bed. Just whst we needed!
Stayed 1 night in Apr 2024
Response from YH on 20 Apr 2024
Dear Christine, Thank you so much for the great review and rating. We are very glad to hear we could make your stay with us a great one. We would love to have you stay with us again in the future.

10/10 Excellent

Laurie

Stayed 1 night in Mar 2024
Response from YH on 18 Apr 2024
Dear Laurie,Thank you for the great rating, we appreciate you taking a moment to leave a rating!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Professional staff
Stayed 1 night in Mar 2024
Response from DH on 9 Mar 2024
Thank you for the positive feedback!

10/10 Excellent

Marisa

Stayed 1 night in Feb 2024
Response from DHV on 22 Mar 2024
Thank you for the positive feedback, we appreciate it!

8/10 Good

Roslin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from YH on 21 Feb 2024
Dear Roslinthank you so much for the good rating.please let us know how we can improve your stay with us in the future we are more than happy to help.

6/10 Okay

paula

Travelled with family
Disliked: Amenities, property conditions & facilities
Well after our second room the first one had no heat, it was okay a little run down. but it was fresh paint and new rug. It was on the second floor and no elevator the stairs were a little scary the handrail was wobblily, and the stairs were thin in some places. The room could have used an airing out. They tried to make our stay good. they cleaned our room daily and made sure we had enough towels.
Stayed 2 nights in Feb 2024
Response from YH on 12 Feb 2024
Dear Paula thank you for the Review,I'm sorry to hear the stairs were "scary", i would have been more than happy to give you a room downstairs if i was informed about this during your stay. If you allow us a second chance we are more than glad to make it a better experience.

10/10 Excellent

Ericka

Business traveller
Liked: Amenities
The receptionist upon checking in was the nicest young lady. The lobby is welcoming with a surrounding of fresh flowers. Nice rooms kept very clean. I’m very happy I found this place to stay at and will most definitely stay there again when I return to High Point. It’s also within walking distance to the university.
Stayed 2 nights in Feb 2024
Response from YH on 10 Feb 2024
Dear Ericka,Thank you so much for the positive review! we deeply appreciate it. we would absolutely love to have you stay with us again in the future.

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
Older hotel, but well kept. Friendly staff, close to campus and priced fairly. Would stay again.
Stayed 1 night in Feb 2024
Response from YH on 6 Feb 2024
Dear John Thank you for the feed back and the review. please let us know what we could do differently next time to make your stay a better one.

6/10 Okay

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean, good price, no frills.
Stayed 2 nights in Jan 2024
Response from YH on 2 Feb 2024
Dear Pam, Thank you for the Review.

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place so far
Stayed 1 night in Jan 2024
Response from YH on 27 Jan 2024
Dear Luis, we appreciate the great rating!we would love to have you stay with us again in the future.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from YH on 15 Jan 2024
Dear Francis,Thank you so much for the great rating, we appreciate it very much! we are delighted to know we could make your stay with us a pleasant one. we hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What I like about the place is how nice the staff is. The room was clean.Lighting was great at night and felt safe.
Stayed 1 night in Jan 2024
Response from YH on 11 Jan 2024
Dear Valued Customer,Thank you so much for the great review! We greatly appreciate it. I am very pleased to hear we could make your stay with us a pleasant one.

10/10 Excellent

Sulaiman

Stayed 1 night in Dec 2023
Response from YH on 11 Jan 2024
Dear Sulaiman,We greatly appreciate the great rating, Thank you! We hope to see you again.

2/10 Terrible

Michael

Travelled with family
Disliked: Room comfort
Not Recommended
Room had a forced air heating and air conditioner system that was incredibly loud which cycled every few minutes. Beds were very uncomfortable. Impossible to get any sleep.
Stayed 1 night in Dec 2023
Response from YH on 5 Dec 2023
Dear Michael i apologize we did not meet your standards. i am aware we did show you the room before even moving forward with checking you in, that would have been a good opportunity to let us know if you disliked the room. we will work our best to resolve these issues. Thank you for bringing this to our attention.

6/10 Okay

Kathleen

Travelled with family
Liked: Staff & service
Perfect place if you just need sleep. Could use some upgrades but the staff was wonderful!
Stayed 1 night in Nov 2023
Response from YH on 28 Nov 2023
Dear Kathleen we appreciate the review. Thank you for staying with us, if there is anything we can do to make your stay better please let us know. we are more than happy to help.

8/10 Good

lisa

Stayed 1 night in Nov 2023
Response from YH on 11 Jan 2024
Dear Lisa,Thank you for the rating, we appreciate it very much!

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and well kept property.
Stayed 2 nights in Nov 2023
Response from YH on 14 Nov 2023
Dear Garth,We greatly appreciate the review. Thank you for noticing the owner/Manager up keep with his property. we would love to have you stay with us in the near future.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Clean place. Good location.
Stayed 1 night in Nov 2023
Response from YH on 13 Nov 2023
Dear Kathleen,Thank you for the great review! It would be our pleasure to have you stay with us again in the future.

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very well kept and very clean. Easy parking. Just what we needed for a quick stay. Only complaint is the bed is firm.
Stayed 1 night in Oct 2023
Response from YH on 31 Oct 2023
Dear Amie, we greatly appreciate the review. We'd love to have you stay with us again.

10/10 Excellent

William A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like mythic gold statuettes with no apparent purpose but to look beautiful in all kinds of light, this is the place for you! So quirky and uncanny, and all the amenities to boot.
Stayed 2 nights in Oct 2023
Response from YH on 31 Oct 2023
Dear William A we appreciate the great review. Thank you for stopping by to stay with us, we would love to have you stay again.

10/10 Excellent

russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older part of downtown. A few street bums, as expected. Property was top notch. Will stay again.
Stayed 1 night in Oct 2023
Response from YH on 31 Oct 2023
Dear Russell thank you for the great review! Please feel welcomed to stay with us again we would love to have you.

6/10 Okay

Marcia

Business traveller
Liked: Cleanliness, staff & service
Convenient to Furniture Market.
Stayed 3 nights in Oct 2023
Response from JPC on 19 Oct 2023
Dear Marcia,Thank you for staying with us and for the review, will try our best to make things better in the future.Guest Service.

4/10 Poor

Nyrakorn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room they gave us had little bugs flying around and the bathroom door didn't even shut plus the toilet was too close to the door and the shower was too small. Bathroom was very inconveniences.
Stayed 1 night in Sep 2023
Response from JPC on 6 Oct 2023
Dear Nyrakorn,thank you for staying with us and sorry that we didn't meet your expectation. will do our best to resolve this issue.Thank you,Guest Service

8/10 Good

Frederick

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
No frills and no chills. Perfectly adequate.
There atrium Inn provides you what you need, no more no less. Clean room? Check. Comfortable Bed? Check. Shower with good water pressure? Check. Smoke free room? Check. Close to HPU? Check. If you need a safe clean place to rest your head at a fair price. The Atrium Inn checks all the boxes.
Stayed 2 nights in Sep 2023
Response from YH on 26 Sept 2023
Dear Fredrick we greatly appreciate the great review, we are very glad we could make your stay with us a good one. we would love to have you stay with us again as our valued guest.

10/10 Excellent

Gregg

This is an older property that has been given a facelift. Very reasonably priced. Great people running it.
Stayed 1 night in Sep 2023
Response from YH on 26 Sept 2023
Dear Gregg thank you! for the great review. We would love to have you come stay with us again. Thank you for noticing some of our upgrades to the property.

4/10 Poor

Katherine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was not anything that we particularly liked about the room. The room was small and furnishings were old and out dated. The bathroom was not completely clean and very disappointed there was no hair dryer available. Tried calling the office and no one answered. Went to the office and the door was locked and no one was around. There was no microwave in the room. Having to pay for ice was unbelievable and in poor taste. We travel to the area often, and will never stay there again, nor will I reccommend this place to anyone else. The Clerk in the office was not very friendly when we got there, but he was accommodating when I called to change the date of our stay. For the amount we paid to stay there, things should have been better.
Stayed 1 night in Sep 2023
Response from JPC on 20 Sept 2023
Dear Ms. Katherine,Sorry that we didn't meet your standard, apologize for the inconvenience. Guest Service

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, amenities
Staff was nice, accomodations were clean
Stayed 2 nights in Sep 2023
Response from YH on 8 Sept 2023
Dear Dawn, we appreciate the great rating. I am delighted to hear we could make your stay with us a great one. we would love to have you stay with us again. Once again Thank you for staying with us at the Atrium Inn.

6/10 Okay

Theodore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JPC on 8 Sept 2023
Dear Theodore,Thank you for staying with us and for the review, hope to see you again soon.Thank you,Guest Service.

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from YH on 7 Sept 2023
Dear James we appreciate the rating however we would appreciate to know if there is any way we could have made your stay a better one. Next time feel free to let the front desk know if there is any issue we are more than happy to help fix the problem.

10/10 Excellent

Meredyth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely book again.
Older, no frills hotel close to High Point University, High Point Theatre, and the furniture district. Check in was quick and the innkeeper is very friendly. Room was clean and had a mini fridge, TV, WiFi, and coffee maker. Since the place is older there aren’t a ton of outlets, so if you have multiple electronics to charge bring an extension cord. Will definitely be back.
Stayed 1 night in Sep 2023
Response from YH on 4 Sept 2023
Dear Meredyth, Thank you so much for the great rating. We are very delighted to know you enjoyed the stay with us here at the Atrium Inn. It will be our pleasure to have you as a valued guest again. As for outlets we do have a surge protector next to the beds where you can charge several devices at once.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from YH on 5 Sept 2023
Thank you for the great rating!

10/10 Excellent

Paul O

Liked: Cleanliness, staff & service, property conditions & facilities
Does not serve breakfast as stated on the website. The website did not show the building,all it did was show the rooms. It is not a hotel. It is a clean motel.
Stayed 2 nights in Sep 2023
Response from YH on 4 Sept 2023
Dear Paul, Thank you for the great rating. we are very glad your stay with us was a good one, hope to see you again!

6/10 Okay

Larry

Stayed 1 night in Aug 2023
Response from YH on 7 Sept 2023
Dear Larry we appreciate the rating. if there is anything we could have done to make your stay a better one we would have been more than happy to help fix the problem.

6/10 Okay

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Response from YH on 21 Aug 2023
Dear Holly, Thank you for the review. we do apologize if something was not right. Next time do let us know therefore we can make it right.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from YH on 19 Aug 2023
Dear Derek, Thank you for the great review. we're glad we could make your stay with us a great one. Hope to see you again in the future.

8/10 Good

Ryan

Stayed 1 night in Aug 2023
Response from YH on 4 Sept 2023
Dear Ryan, we apologize for the late response. Thank you for staying with us at the Atrium inn, we are very delighted to welcome you to stay again. We appreciate the rating.

6/10 Okay

Casonya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Area
Stayed 1 night in Aug 2023
Response from YH on 8 Aug 2023
Dear Casonya thank you for the review.

10/10 Excellent

Nicolette

Stayed 1 night in Aug 2023
Response from JAY on 27 Aug 2023
thank you for your review

8/10 Good

Marie

Stayed 1 night in Jul 2023
Response from YH on 19 Aug 2023
Dear Marie we apologize for the late response. We do appreciate the great review and we hope to see you again in the future.

10/10 Excellent

Robert Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Clean rooms and excellent service.
Stayed 2 nights in Jun 2023
Response from YH on 5 Jul 2023
Dear Robert, thank you for the great review. we're glad we could make your stay with us a great one.

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
The room was filthy. It stunk and was infested with insects . My wife got physically ill and we stayed at a Fairfield inn 60 miles away
Stayed 1 night in Jun 2023
Response from JPC on 1 Jul 2023
Dear Joseph, Sorry that your stay was not great, we never had any problem with that room ever, but we will have our maintenance and pest control guy have a thorough look in to that room and inspected, any time you have problem with the room, please make sure that you inform frontdesk, becz. if you would then we could have change your room right away, sorry that we didn't met your standard, will try our best to resolve this asap.Thank you for staying with us.Guest Service.

10/10 Excellent

Elwood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were only staying one night for a college visit. Check-in was easy. The reservation was ready and the person who checked us in was friendly and professional. The room was clean and the rates were reasonable. There was even coffee! Highly recommend.
Stayed 1 night in Jun 2023
Response from YH on 30 Jun 2023
Thank you for the great review! We're so glad we could make your stay with us a good one.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from JPC on 29 Jun 2023
Dear Heather,Thank you for staying with us and for your positive feedback, we would love to serve you again.Regards,Guest Service.

10/10 Excellent

Vishnu Deep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, they let me check in early
Stayed 3 nights in Jun 2023
Response from YH on 28 Jun 2023
Thank you for the great review, We're glad we could make your stay a good one.

10/10 Excellent

Richard, McLean

Liked: Cleanliness, staff & service, property conditions & facilities
Atrium has a nice garden, beautiful statues, and very friendly, helpful staff. Highly recommended.
Stayed 1 night in Jun 2023
Response from YH on 28 Jun 2023
We appreciate the great review. Thank you for staying with us, we would love to have you again as our guest.