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Reviews of Mitsis Family Village

5 out of 5
Mitsis Family Village
Kardamena, Kos, Kos Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 87 reviews" "
Rating 8 - Good. 22 out of 87 reviews" "
Rating 6 - Okay. 8 out of 87 reviews" "
Rating 4 - Poor. 6 out of 87 reviews" "
Rating 2 - Terrible. 1 out of 87 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dan

Stayed 2 nights in Sep 2023

8/10 Good

Shirley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly, from the front desk, to the restaurant, to the bars, to the room attendents. All were amazing. The rooms were clean and view was exceptional. However, could use some updating.
Stayed 14 nights in May 2023
Response from Miltos Divanis on 17 Jun 2023
Dear ShirleyThank you for staying in our resort, and the time you spent for your review.We are all thrilled with your warm and kind words about our staff, and I have to inform you that according to our plans the hotel is going to be totally renovated in 2026.We are always at your disposal and looking forward to seeing you back.Best regardsMiltos DivanisGen. Manager

6/10 Okay

Matilda

Travelled with family
Liked: Cleanliness
Pros - Very friendly, helpful staff - Private beach with shuttle - Always seemed to be sun lounger availability - Crepes were yum and available till late - Water slides and inflatable water park on beach (15 euro for day) hit with kids - Clean, eco friendly, hand sanitisers around - Small games room (chargeable) - I enjoyed the food Cons - Smallest Mitsis (of four) I've visited - really only 1 main freshwater, outdoor pool for everyone, one indoor restaurant and less selection of foods/bookable restaurants - Room only had view of brick wall from balcony door - Not enough information given at check-in - no map, details of meal times, access to facilities in other nearby hotels, how to get beach towels, wifi access - had to ask for this basic info everytime - Nothing in mini bar unless you happened to be around when delivery happened in the morning - Have to reserve gym use in another hotel - One restaurant staff a bit grumpy when he delivered the wrong order and insisted he hadn't and then objected to us taking clean forks from a nearby, made-up table without asking him first; he was likely to be very tired as we arrived late towards end of his shift -Animation team not very visible or engaging for kids, not a lot for teens to do - Long walk up steep hill to hotel if you miss shuttle or it doesn't turn up at time expected!
Stayed 4 nights in Aug 2022
Response from G.M on 4 Sept 2022
Dear Matilda,Thank you very much for spending your holidays here with us and we are sorry to see that this didn't go as well as expected. It is a pitty to see that information that is clearly mentioned on our website and hotel's description were not considered while booking as this would help you knowing what to expect. If for example a Mountain view room was booked then this is what we would allocate. Still if the view from your room was not what you expected we could have looked into it if only we knew. The salt water pools and the only one indoors restaurant are clearly mentioned and should be expected since the time of booking. We are happy to now that you enjoyed our beach, the varied and tasty food, our crystal clear sea and our staff looked after you so well. We would be delighted to welcome you back again soon and we are at your disposal for anything you need anytime. Best Regards,Antonios PizaniasG.Manager

4/10 Poor

Lara

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Jun 2022
Response from G.M on 10 Jul 2022
Dear Guest, Thank you very much for staying with us and we are very sorry to receive your so low rating. We would be gratefull if you had given us some reasons about it as this would be a chance for us to improve and offer our guests higher quality experiences. We hope to have the chance of making it right for you in one of your next visits in Kos. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Hannah Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and nothing was too much trouble. It was a very laid back a relaxing stay and just what we were hoping for. Just stunning!
Stayed 7 nights in May 2022
Response from G.M on 12 Jun 2022
Dear Hannah, Thank you ever so much for choosing the Mitsis Family Village for your holidays this year and we are all so happy to know that you enjoyed it so much. It feels great to know that our efforts met and exceeded your expectations and we promise to make it even better next time. We hope to welcome you back anytime soon and we are at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

laura

Stayed 7 nights in Sep 2021

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in the sun
Lovely 4 star accommodation with excellent all inclusive food. Some of the pools are salt water so be prepared. Fab little water park on site and the majority of staff were truly excellent.
Stayed 5 nights in Aug 2021
Response from GM on 5 Sept 2021
Dear Guest, Thank you very much for choosing the Mitsis Family Village for your holidays this season and for spending time to rate us so high. We are all very happy to see that our efforts met and exceeded your expecations resulting an excellent stay. I hope we will have the pleasure of welcoming you back sometime in the near future and we are at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

6/10 Okay

Ross

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad start, good finish
Told a day before arrival that the hotel would be opening, so we I’ll be staying in the Blue Domes hotel. Not a huge issue, but upon arrival, was told that we wouldn’t be staying in the blue domes, we were going to the Norida! Furthermore, the room type we’d booked wasn’t available (we booked a pool room), so ended up staying in the blue domes, but in a lesser room. Put simply, the hotel had blatantly over-booked and were desperately trying to make it work. On one hand, I get it, but it’s not really the time to start playing around with occupancy levels etc. Service not great, but the staff worked hard within very difficult conditions (masks in 30+ degree heat is not something that’s ever going to be easy). Ended up moving to the Norida on day 3 of the holiday, accepting a drop in quality for an increase in space and service. Overall, we had a good holiday, but it was more about what we made of it, than the hotel itself. Visually, the hotel was beautiful (mountainous backdrop, sea views from pretty much everywhere), but lacked some of the little touches Couple of points to note: - Blue dome pools are saltwater - our kids really struggled with this - post covid all inclusive is very different! No serving yourself (for obvious reasons), but this does have a knock on effect on wait times etc. - the beach is lovely, but make sure you bring aqua shoes! - book the a la carte way in advance! - 5* in Greece would likely not stack up against other standards worldwide.
Stayed 7 nights in Aug 2020

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019
Response from G.M on 10 Nov 2019
Dear Guest, Thank you very much for being our guest and for spending time to share your fantastic experience with the world. We are all so happy to hear that our efforts met and exceeded your expectations resulting an amazing holiday. We would be delighted to welcome you back again soon and please do not hesitate to contact us beforehand in order to arrange every single detail for another unforgettable stay. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel, facilities perfect for a relaxing and enjoyable holiday, will be back
Stayed 7 nights in Oct 2019
Response from G.M on 19 Oct 2019
Dear Guest, Thank you very much for your amazing review after your visit in Mitsis Family Village. We are all so happy to hear we have managed to offer you such an excellent stay. It feels great to hear our guests praising the high quality of our facilities and services that are capable to offer our guesrs relaxing and enjoyable holidays. Your nice words will make us try harder in order to keep this reputation high and will enable us improve our selves for even higher quality in the future. I hope we will have the pleasure of welcoming you back again soon and please do not hesitate to contact us if there is anything that you need anytime. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019
Response from G.M on 13 Oct 2019
Dear Guest, Thank you very much for being our guest and for spending time to share your fantastic Rating with the world. We are all so happy to see that our efforts met and exceeded your expectations resulting an amazing holiday. We would be delighted to welcome you back again soon and please do not hesitate to contact us beforehand in order to arrange every single detail for another unforgettable stay. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from G.M on 17 Jul 2019
Dear Guest, Thank you very much for your high rating and we are very happy to see that you have nice experiences from our hotell. We would be delighted to welcome you back anytime soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 10 nights in Jun 2019
Response from G.M on 16 Jul 2019
Dear Guest, Thank you very much for rating the Mitsis Family Village so high and we are all so happy to see that you have enjoyed your holidays with us. Me and the whole team are at your disposal for anything you need anytime and we would be delighted to welcome you back sometime in the near future. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from G.M on 6 Jul 2019
Dear Guest, Thank you ever so much for your so high rating and we are all very happy you had an enjoyable stay in Mitsis Family Village. We are delighted to see that our efforts met and exceeded your expectations resulting a successfull holiday. I hope we will have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very good food excellent and staff lovely. We had a mixed age group and everyone had an enjoyable stay. The hotel has its own beach which was a bonus. There never feels like there is a crowd and if you have small children they have a very good in house entertainment team and good live music most nights of the week. There is gated security as you enter the resort which was reassuring. We traveled by bus to Kardamena and KOS town which was easy and drops you at your hotel doorstep. There is a train and trailer service that will take you from the hotel to the beach as well if you have children, baggage etc which was excellent and runs every 15 mins. We would highly recommend the masonette with swim up.
Stayed 1 night in Jul 2019
Response from G.M on 6 Jul 2019
Dear Guest, Thank you very much for choosing our family to spend your holidays with and we are all so happy to see that our efforts met and exceeded your expectations. Our only target is the ultimate guest's satisfaction and i am so happy we have managed to achieve it in your case. Thank you also for your feedback that will help us improve and offer our visitors even higher quality holidays in the future. I hope we will have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were amazing. Didnt like that the pools were salt water
Stayed 6 nights in Jun 2019
Response from G.M on 2 Jul 2019
Dear Guest, Thank you very much for spending time to rate us so high and give us your feedback. I would like to inform you that the sea water is used in our so many swimming pools due to it's shortage on the island and the use of it complies with our efforts to save as much as possible. We are all so happy to see that you enjoyed the views from our hotel and i hope we will have the pelasure of welcoming you back again soon. Best Regards, Antonios Pizanias G.Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good points great food and entertainment and very clean. Bad points Cleaning staff took very sentimental soft toy to laundry in bed linen - ruined 2 whole days of our holiday and no apology at all - made to feel I was hastling staff to ask them to look for it when it wasnt my fault. Finally turned up washed although I had stressed it will ruin it to wash it. it seems it happens a lot so would be an idea to either ensure cleaning staff take more care or put notices in the rooms to remove any soft toys from beds
Stayed 7 nights in Jun 2019
Response from G.M on 30 Jun 2019
Dear Guest, Thank you very much for spending your holidays with us and i hope you finally enjoyed it. Your rating doesn't reveal anything different and i am glad the issue with the soft toy was resolved. Please accept my apologies about this, this is not something that happens often but it could happen and i am very sorry about it. I am very happy to see that you though of our hotel to be very clean with good entertainment and varied and delicious food. I hope we will have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios Pizanias, G.Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Would be nice to charge phones in rooms when u leave with the key. Power shuts off when u take the key.
Stayed 6 nights in Jun 2019
Response from G.M on 29 Jun 2019
Dear Anonymous, Thank you very much for being our guest and for spending time to give us your feedback. It would definitely be nice and it could easily be arranged if you had informed us when you were still here. You see in order to save the enviroment as much as we can we are trying to reduce the amount of power we use in all our departments and this is the reason why the keys to the rooms come with magnets that do shut the power off when guests are out. As you can understand if all A/C units and lights were on 24/07 this would have a huge negative result for the enviroment. As the fridges in rooms though are still on when guests are out we could have easily placed a multi socket in that specific socket in order for you to charge your phone even when not in the room. I hope this helps and to have the pleasure of welcoming you back again soon. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Never met such kind friendly staff , couldn’t do enough for you
Stayed 7 nights in Jun 2019
Response from G.M on 20 Jun 2019
Dear Guest, Thank you very much for being our guest and for spending time to write this wonderfull review about us on here. We are all very happy to see that you enjoyed it so much and we are very proud to receive your lovely comments. I hope we will have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios PIzanias G.Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The name says it all.
The family village is just that. It is set on the hillside overlooking and at the end of the long beach road to the little town of Kardamena and provides all a young family could want, even with the grandparents along. Everything about it is excellent - accommodation, facilities, food and refreshments. The staff are all first rate and clearly there is a family atmosphere. They cope very well with the different nationalities of the very many guests. I visited alone ahead of the main school holidays to relax and enjoy the weather and was able to do just that and was made to feel welcome and not out of place.
Stayed 6 nights in Jun 2019
Response from G.M on 14 Jun 2019
Dear Philip, Thank you ever so much for your excellent review and your high rating for the Mitsis Family Village after your recent visit. We are all so happy to hear you describing as excellent our rooms, our facilities and our food. Your beautifull words about our staff will make us try harder in order to improve and offer even higher quality experiences to all our guests. we would be delighted to welcome you back anytime soon and please do not hesitate to contact us shoudld you need anything anytime. Best Regards, Antonios Pizanias G.Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good hotel with excellent Service
We stayed for a week in May 2019. Overall had a really good time. This is a good all inclusive hotel which tries ever so hard to keep you happy. There were a couple of really good things - they restocked your bar with free drinks every 2 days and the pedalos on the beach were free to use. The rooms were kept very clean and tidied every day. Service was on the whole very good although getting a drink at mealtimes can be hard - I would suggest a small tip early on in your stay. Hotel pool is good although we preferred the beach - some great food at the beach as part of the all inclusive. Overall the food was ok but we became a bit tired of it by the end of a weeks stay. One thing to note the hotel is set on a hill and is about an hours walk to Kardemena. There is nothing else around other than other Mitsis hotels. Overall however I would recommend the hotel
Stayed 7 nights in May 2019
Response from G.M on 3 Jun 2019
Dear James, Thank you very much for staying with us and for taking the time to share your wonderful experience with the world. We are all So pleased to hear that you had such an amazing stay with us and enjoyed all the offered facilities in our hotel. Thank you very much for praising the exceptional service you received by all our staff and the cleanliness in our rooms. I hope we will have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May 19
The staff at the hotel were excellent and every one of them was so helpful. The pool areas did not feel too crowded as there are so many pools dotted around the complex. The rooms were very clean. There was plenty of choice of food to eat for everyone. The only negative would be the amount of hills and stairs to climb which are not ideal with a pram or someone with reduced mobility. A slope from the restaurant/reception area down to the main pool would be a good addition to the complex.
Stayed 7 nights in May 2019
Response from G.M on 31 May 2019
Dear Guest, Thank you ever so much for choosing the Mitsis Family Village for your holidays this year and we are all so happy to see that you have enjoyed it so much. Thank you very much for your excellent comments about our resort and facilities. It feels great to hear that you found our rooms exceptionally clean, the food so varied and tasty and our staff so profesional and helpful. We would be delighted to welcome you back anytime soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Great holiday place to stay, lovely staff, nice size rooms cleaned daily, many pools for choice & good variety of food & drink choices
Stayed 7 nights in May 2019
Response from G.M on 18 May 2019
Dear Guest, Thank you very much for choosing the Mitsis Family Village for your holidays this year and we are all so happy to see that you are enjoying it so much. It feels great to hear you calling our hotel a great place to stay, our staff lovely, our rooms spacious and very clean, the choice of pools varied and our food plenty and tasty. We would be delighted to welcome you back again soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Few little blips with my room but these were promptly resolved. Resort is on a steep hill so wear flats - good exercise after eating all the great food!
Stayed 7 nights in Apr 2019
Response from G.M on 13 May 2019
Dear Guest, Thank you very much for being our guest and for spending time to write this excellent review on here. We are all so happy to see that you enjoyed your stay with us so much and i hope we will have the pleasure of welcoming you back again soon. Best Regards, Antonios Pizanias G.Manager

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday
Great stay beach really good food and drink as expected in all inclusive
Stayed 5 nights in Oct 2018
Response from G.M on 14 Oct 2018
Dear Barry, Thank you ever so much for your visit and your excellent rating. I am very happy to see that you thoroughly enjoyed your stay with us and i hope we will have the pleasure of welcoming you back again soon. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from G.M on 8 Oct 2018
Dear Anonymous, Thnak you very much for your high rating and i am very happy to see that you enjoyed your holidays in Mitsis Family Village Beach Hotel. Your recomendation will make us try harder in order to improve further and offer our guests with even higher quality experiences in the future. We would be delighted to welcome you back again soon. Best Regards, Antonios Pizanias, G.Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from G.M on 7 Oct 2018
Dear Anonymous, Thank you very much for staying with us and for spending time to write this amazing review about the Mitsis Family Village. We are all so happy to see that you thoroughly enjoyed your holidays with us and we hope to have the pleasure of welcoming you back again soon. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from G.M on 6 Oct 2018
Dear Lydia, Thank you very much for your visit and for rating us so high. We are glad to see that you enjoyed the time spent in our hotel and we look forward welcoming you back again soon. Best regards Antonios Pizanias General Manager

10/10 Excellent

Kieran

Amazing family hotel
A fantastic experience, a high quality all inclusive experience, food was lovely with plenty of choice, kids loved the Crepe station and ice creams, water park on the site and a great beach, room was of top quality and mini bar stocked up regular, staff were very friendly and went our way to help with what you wanted. Would certainly return
Stayed 1 night in Sep 2018
Response from The Management on 5 Sept 2018
Dear Mr Kieran, Thank you very much for taking the time to write your review. We are very happy to hear you have enjoyed your stay with us. We are looking forward to welcome you back in Family Village. Kind Regards, The Management

10/10 Excellent

Maz, West Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King of hotel groups!! Mitsis
Where do I start with rating this hotel, well wonderful sums it up, of course cleanliness, food, comfort, close to beach, pools, staff, complex itself is amazing. Big thanks to all the girls on reception for our amazing room choice. Thank you Maria, Stella, Irene. X
Stayed 1 night in Aug 2018
Response from G.M on 29 Aug 2018
Dear Maz, Thank you very much for rating us at the Mitsis Family Village so high after your recent visit. We are all very happy to see that you enjoyed your holidays in our hotel so much and recomend us to the world. Your excellent comments about our food, the cleanliness and the food choice honor us a lot and you can be sure that we will try harder in order to improve even more in the future. We would be delighted to welcome you back anytime soon and we are always at your disposal for anything you need from us anytime. Best Regards, Antonios Pizanias G.Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service
All inclusive on a budget
The hotel as described is a Family hotel, so be prepared for a lot of kids running around. We booked the hotel for one night, as stop gap whilst we waited for our flight the next morning. The hotel bedrooms are a little tired and could do with updating. However the staff / service and food was excellent for a budget "all inclusive".
Stayed 1 night in Jun 2018
Response from The Managment on 28 Jun 2018
Dear Mr Daniel, Thank you very much for visiting Mitsis Family Village and for spending time to write your review. We hope that we will have the pleasure of welcoming you back in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic,food great,entertainment great
Stayed 10 nights in May 2018
Response from The Managment on 28 Jun 2018
Dear Mrs Sharon, Thank you very much for your review. We hope that we will have the pleasure to welcome you back in Family Village.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable Value
This resort is an unbeatable value. It may not have the expansive list of amenities and restaurants that more expensive resorts offer, but it has everything you need for an enjoyable stay.
Stayed 3 nights in May 2018
Response from The Managment on 28 Jun 2018
We are very happy to hear that you have enjoyed your stay with us. Looking forward to welcome you back in Family Village.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice all inclusive hotel
Nice hotel with good all inclusive package. Food was very good. Puddings excellent and a good choice of drinks including cocktails available. Had room with shared pool on top floor with a ladder to climb down into the pool which was nice. Room was clean and spacious.
Stayed 3 nights in May 2018
Response from The Managment on 17 May 2018
Dear Mrs Sarah, Thank you very much for your review! We hope that we will have the pleasure to welcome you back in our hotel.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant holiday
Absolutely brilliant holiday. Everything was as we liked it. From the hotel, staff, food and cleanliness, everything was perfect. Thank you Mitsis
Stayed 7 nights in Jun 2017
Dear Mr Stephen, Thank you very much for your kind words. We are very happy to hear that you have enjoyed your stay with us and we are all looking forward to welcome you back in Family Village.

10/10 Excellent

JULIE, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value for money!
What a lovely stay we had! The staff were wonderful, so helpful and friendly and nothing was too much trouble. We were all inclusive and what fantastic value for money it was! The mealtimes were very busy but the staff worked very hard to keep a full menu readily available, however some guests mainly from Eastern Europe were quite arrogant and rude which was disrespectful to the staff who worked so hard. We heard a small number of complaints about the food being the same every day but there was such a large variety of food on offer from salad, meat, fish, fresh fruit, breads and a huge variety of desserts and along with the numerous types of cocktails, drinks and ice creams etc included in the price we could find no cause for complaint at all. excellent value for money!

6/10 Okay

Franco, london

Liked: Cleanliness, staff & service
Relaxing break
My wife and I enjoyed a week long break at the Family Village, we found it quite relaxing, all the staff were extremely helpful and polite, Juliano was probably one of the best barmans I ever saw, fast service no matter what drink the residents asked , the food was plentiful and varied and the Pizza man was incredible with his vast repertoire of toppings , all delicious naturally , the services were also good and Fitos the beach shuttle driver kept us entertained with his singing and music whenever .we needed his services.The rooms were quite large although not too modern were very functional and were cleaned daily, also we found the place to be very quiet .We used the beach daily and there are 2 bars with all the drinks one can want and hot snacks ,cakes and filled rolls provided, the bar staff was very friendly and polite and they would go round to the holidaymakers informing them about the special daily cocktail , the ladies at the reception were incredibly nice and professional , always smiling, We were sorry to go, hopefully we will go again sometimes .

6/10 Okay

Steve, Kent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice get away in need of some updating.
The Family Village resort is situated high above its family members within the Mitsis Resort; they include, Norida Beach, Summer Palace and the jewel, Blue Domes. Having walked through all the Mitsis Village hotels the first impression is that the Family Village is truly the poor relation. Reception was most welcoming and helpful throughout our stay. Our room boasted a seaview which was lovely. It was airy and was cleaned very well daily when fresh towels were provided The whole resort is sprawled over the side of a fairly steep hill so if you have difficulty walking or have young children I recommend that you request a room nearer the restaurant. The restaurant was ok and the staff were most attentive. The standard and variety of cold buffet was good however, the hot plate was rather bland. The main pool was salt water cleaned each day but still in need of a deep clean. The edge of pool was deeply stained with grease and grime.The beach was lovely and clean, sunbeds and umbrellas in abundance; with ample refreshment. A wide variety of Water Sports on hand pedalos and canoes free, transport to and from the beach. Taxis to the hotel from the Airport cost 22 Euro,. Animation Team was rather poor however it was only a token effort because it does not get into full swing until July.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
The staff the food the choice,Fanstastic and you get your own sunbed

8/10 Good

Franck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bon séjour
Chambre spacieuse, propre mais mériterai une finition plus soignée et un rafraîchissement correct de la salle de bain, dommage qu'il ait encore des rideau de douche (niveau hygiène moyen). Matelas pas top. Personnel correct mais parle majoritairement anglais même à la réception. Petit buffet pas varié mais bonne cuisine. La salle du restaurant est trop petite par rapport au nombre de vacanciers.
Stayed 3 nights in Jul 2023
Response from Miltos Divanis on 20 Jul 2023
Dear guestWe would like to thank you for visiting Mitsis Family Village and for the time you spent for your review. We apologize for any inconvenience, considering the room maintenance, and we take very seriously your comments about the variety of our buffet.We would love to see you back in the future, and give us the opportunity to provide even better services.We appreciate your feedback and we thank you for sharing your experience from your recent stay.Best regardsMiltos DivanisGen, Manager

10/10 Excellent

T.A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Miltos Divanis on 13 May 2023
Dear guestThank you very much for spending your holidays in Mitsis Family Village. We hope you had a nice stay and hopefully to see you back.The Management and the Personnel of Mitsis Family Village thank you for your stay and your rate.Feel comfortable to contact us and we will be always at your disposal.Best regardsMiltos DivanisGen. Manager

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
immer wieder gern.
Response from Miltos Divanis on 13 May 2023
Dear guestThank you very much for spending time for the review and your honest and kind words.We feel very glad and proud, that we succeed to provide you the holidays that you were expecting and even more.We will be always happy to see you back and once more to do our best for your stay.Always at your disposal for anything we can do for you and your familyBest regardsMiltos DivanisGen. Manager

10/10 Excellent

T.A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ΗΤΑΝ ΤΕΛΕΙΑ ΟΛΑ ΚΑΙ ΕΜΕΙΝΑ ΠΟΛΥ ΕΥΧΑΡΙΣΤΗΜΕΝΟΣ
Stayed 2 nights in May 2022
Response from G.M on 12 Jun 2022
Αγαπητέ επισκέπτη, Ευχαριστούμε πολύ για την Υψηλη αξιολόγηση και τα καλά σας λόγια για τις εγκαταστάσεις και την εξυπηρέτηση που σας προσφέραμε. Θα ήταν μεγάλη μας χαρά να σας καλωσορίσουμε εκ νέου στις εγκαταστάσεις μας και να σας χαρίσουμε αξέχαστες στιγμές χαλάρωσης. Με εκτίμηση, Πιζάνιας Αντώνιος , Γ.Διευθυντής

10/10 Excellent

Heidemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel ist sehr bemüht alle Wünsche der Gäste zu erfüllen! Kann man nur empfehlen 👍
Stayed 7 nights in Oct 2021

4/10 Poor

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2021

10/10 Excellent

Marie Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2020

10/10 Excellent

Yasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großartig...
Es war einfach Spitze. Eine unglaubliche Atmosphäre. Jederzeit wieder. Und der Flughafen ist sehr bequem zu erreichen.
Stayed 3 nights in Oct 2019
Response from G.M on 25 Oct 2019
Dear Guest, Thank you very much for your high rating and your very positive review. We are all very happy to see that you have nice experiences from our hotell. We would be delighted to welcome you back anytime soon and we are always at your disposal for anything you need anytime. Best Regards, Antonios Pizanias G.Manager

10/10 Excellent

bianka, Bayern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nettes Personal, Essen in Büffetforn sehr gut, schöner Stand, gepflegte Anlage, sehr schöner Pool grosse Zimmer, die in die Jahre gekommen sind, sehr guter Kiosk am Strand mit Hamburger, die frisch zubereitet werden, Pita Gyros, Pizza, gekühlte Getrände, alles bestens
Stayed 4 nights in Sep 2019
Response from G.M on 10 Oct 2019
Dear Guest, Thank you very much for choosing the Mitsis Family Village for your holidays this year and for spending time to write this excellent review about us and our hotel. We are all so happy to see that you enjoyed your holidays so much and that you thought of our service to be excellent, the food on the beach amazing and our rooms very spacious. we hope to have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime. Best regards, Antonios Pizanias General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Familien Hotel mit unschlagbarem Preis Leistungs Verhältnis. Wer noch gehobener Wohnen möchte sollte sich das Blue Dome in der gleichen Anlage leisten das ist unfassbar schön.
Stayed 7 nights in Sep 2019
Response from G.M on 5 Oct 2019
Dear Guest, Thank you very much for spending time to give us your feed back and for your nice words about the Mitsis Family Village. We are all so happy to see that you have enjoyed your stay with us and managed to relax as much as you wished. We hope to have the pleasure of welcoming you back again soon. Best Regards, Antonios Pizanias, G.Manager

8/10 Good

Verified traveller

Stayed 15 nights in Aug 2019
Response from G.M on 5 Oct 2019
Dear Guest, Thank you very much for visiting the Mitsis Family Village and for spending time to rate us so high. We are all very happy to see that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back again soon. Best Regards, Antonios Pizanias G.Manager