The responsibility for this rating is mostly due to mismanagement by Orbitz. We booked this property months in advance. Upon our arrival the hotel did not know of our booking. I had to call Orbitz, international call charges, to resolve the matter. Since the hotel did not know of our booking they had to scramble to find rooms. We were put in the basement were there was a faint smell of sewage in the halls. This was a Greek vacation, booked months in advance and we were put in the basement!