Outdoor pool, open 8:00 AM to 8 PM, pool umbrellas, pool loungers
Check availability

Reviews of Jo An Palace Hotel

4 out of 5
Jo An Palace Hotel
8 Dimitrakaki Str, Rethymno, Crete Island

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Emma

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

ghanem

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great service, ok room
Service: excellent, staff were so great, great communication and attentive to our needs, they packed up breakfast since we had to leave very early I booked a family room expecting comfortable beds for 4 people, I ended up sleeping on this horrible mattress that has this disgusting stain, I’m in so much pain this morning! Also there is no lock on your doors, anyone can just come in if they want to, felt very unsafe especially that were on the roof top ( which sounds great but it’s not) and a bar was above us I assume cause we heard people talking and walking above us
Stayed 1 night in Aug 2023

10/10 Excellent

Albina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in Rethymno
Stayed here as part of a larger trip and must say the service I received was great. From them helping to arrange an airport transfer, to a seamless check in and answering any questions about the local area.
Stayed 4 nights in Aug 2022
Response from Christos Alexakis on 12 Oct 2022
Dear Mr Marc,Nice to hear that you have nice stay with us and that we help you to feel nice.Thank youBest regardsChristos AlexakisManager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel in a good central location. Good facilities and good value.
Stayed 1 night in Oct 2021
Response from Christos Alexakis on 22 Oct 2021
Dear , Thank you for your nice time where you have with us. All the Team of Jo An Palace wish you All the Best and will be happy to see you again. Best regards Christos Alexakis Manager

10/10 Excellent

xristos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in a perfect location!! I highly recommend it!
Stayed 1 night in Jan 2021
Response from Christos Alexakis on 26 Jan 2021
Dear Mr. Xristo, Thank you for your preference accommodation to our property. A special thanks also for your the positive review. We are happy to be there at any time and we wish you all the best until then! With our warmest greetings, The manager of the hotel Christos Alexakis and the whole Jo An Palace team

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning!!  We were one of the first guests to stay at this newly renovated hotel and honestly it is one of the best hotels we have ever seen!!
Stayed 1 night in Jan 2021
Response from Christos Alexakis on 22 Jan 2021
Dears, Thank you for your preference accomodation to our property Jo An Palace. A special thanks also for your the positive review. You can be sure that they will contribute significantly to the fact that we can continue with even more energy and inspiration in order to offer our customers better standards and better service. We look forward to seeing you again soon. Sincerely Christos Alexakis Hotel manager

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel donde sentirse como en casa
Ante todo agradecer la atención de Eva, Gloria, Maria y la otra chica del restaurante... el personal, lo mejor. Habitación amplia, buen wifi, balcón. Piscina en la terraza con tumbonas. La comida del buffet un poco demasiado para el turista pero había opciones varias. Ubicación genial a 5 minutos de la ciudad vieja pero sin los ruidos e idas y venidas de turistas.
Stayed 1 night in Oct 2023

6/10 Okay

Carola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nette Mitarbeiter , unser Zimmer war schon ab 13 Uhr fertig . Frühstück war gut, aber einfach. Hotel ist 2 Min zu Fuss zur Innenstadt entfernt . Pool auf dem Dach sehr kalt , aber sehr schön mit dem Blick über Rethymno. Die Dusche im Bad hat eine zu kurze Duschwand, das Bad schwimmt im Anschluss an das Duschen . Unser Zimmer war leider zur Hauptstraße gelegen, extrem laut , man kann kaum schlafen bei offenem Fenster . Geschlossen ist es ok, aber viel zu stickig . Die Klimaanlage macht das Zimmer sehr kalt ., lässt sich leider nicht verstellen . Parplatzsuche ums Hotel eine Katastrophe, da braucht man viel Geduld und Zeit .
Stayed 6 nights in Sep 2023

10/10 Excellent

Celia

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Emelyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon petit déjeuner Hôtel de Ville avec difficulté pour se garer Nous sommes restés seulement 1 nuit donc difficile de juger. Chambre petite
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ils font du booking Chambre que nous avions réservée pas dispo L’hôtel était complet On a été indemnisé du fait qu’on s’est plaint Chambre au 1er étage sur rue Très bruyant Appareil de clim sur le balcon très bruyant Piscine sur le toit Eau trop chaude et pas d ombre Petit dej trop de monde Bruyant et pas fameux comme buffet petit dej Pas de parking Nous n’y reviendrons pas
Stayed 1 night in Jul 2023
Response from Manager on 27 Jul 2023
Dear Anonymus,I would like to answer with all due respect but the room you got with the one you had booked was exactly the same with all the facilities and amenities except for one armchair which did not have the one you got.The room was on the 1st floor and the hotel is in the center of the city and there is a road outside, on all floors there are all types of rooms.You didn't have any wish for the location of your room because we pay attention to these and the wishes of the customers are fulfilled.Also you asked for a discount on the room price and as you mentioned you got it because we always like to make the customer happy and you showed me that.The pool is on the 5th floor and there are sunbeds and umbrellas as for the water when now and 17 days the temperatures are over 40 Degrees Celsius and the sea water is warm too.At the breakfast (buffet) there are varieties for all tastes.Parking We do not mention anywhere what the hotel has, but there is a parking space 70 meters away for a fee or on the streets around the hotel free of charge.Of course your reports will be discussed with the managers of the departments and corrections will be made.From All the Team here have the Warmest, Sunny greetings from Rethymno.Christos AlexakisManager

6/10 Okay

Maria

Liked: Staff & service, property conditions & facilities
Fint hotel, men ikke 4 stjerner
Fint hotel, men morgenmaden var skuffende. Derudover var det en stress faktor for turen at der var få parkeringspladser som ikke udelukkende var til gæster. Ingen lydisolering, så svært af sove.
Stayed 7 nights in Jul 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2022

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien localisé
Hôtel très bien situé a distance de marche des resto et attractions touristiques
Stayed 1 night in Oct 2022
Response from Christos Alexakis on 12 Oct 2022
Dear,Thank you very much for your stay with us and we feel nice that you have nice time here.Kind regardsChristos AlexakisManager

8/10 Good

Lydwine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’enregistrement a été fastidieux. Nous étions 2 couples et ils n’ont pas retrouvés la réservation pour nos amis. Je regrette qu’il n’y ait pas de bouteilles d’eau dans les chambres. À part cela bon accueil et chambres très confortables
Stayed 2 nights in Jun 2022

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool location, updated hotel.
Great hotel close to the old part of the city with easy access to great resturants and kin distance to beach unless you want to use the cool pool on the roof. Rooms are a little small, we had two rooms, ond had a nice bathroom and closed cupboard to put you things, the other had a very small bathroom and no cupboard. Both were nice rooms and it worked out but was missing to be able to unpack.
Stayed 7 nights in Sep 2021
Response from Christos Alexakis on 11 Oct 2021
DearMr. Thomas, Thank uou for your selecting to stay with and you have nice time. Your notes we inform the according department and will be changes. Will be very Happy if see you again. All our Warmest wishes . Christos Alexakis Manager

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes, modernes Hotel. Sehr zentral gelegen. Geräumiges Zimmer. Das Hotel bietet jedoch keine Parkplätze auf dem Gelände, trotz Angabe auf dem Buchungsportal! Frühstückauswahl relativ gross, jedoch qualitativ nicht sehr gut. Wir haben teils auswärts gegessen. Preis-Leistungsverhältnis aber gut.
Stayed 4 nights in Sep 2021
Response from Christos Alexakis on 4 Oct 2021
Dear Mrs Vanessa, Thank you for your review and will inform the according department and will be improvements. Have a nice day with our warmest greetings. Christos Alexakis Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Christos Alexakis on 10 Aug 2021
Dear, We are very happy that you enjoyed your stay with us and thank you very much for your personal evaluation. It is always important to provide our customers with the best possible service and a pleasant stay. We look forward to welcoming you soon! Best Regards The hotel manager Christos Alexakis and All the Team of Jo An Palace