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Reviews of Hampton Inn Grand Island

2.5 out of 5
Hampton Inn Grand Island
504 N Diers Ave, Grand Island, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 339 reviews" "
Rating 8 - Good. 118 out of 339 reviews" "
Rating 6 - Okay. 31 out of 339 reviews" "
Rating 4 - Poor. 12 out of 339 reviews" "
Rating 2 - Terrible. 13 out of 339 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness
The property is a bit tired. It worked for a one night stay, but nothing special.
Stayed 1 night in Apr 2024
Response from Theresa on 29 Apr 2024
Dear Daniel,Thank you for taking the time and submitting a response about your stay with us. I ap

8/10 Good

Payton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shoppin is all near by
Stayed 1 night in Mar 2024
Response from GM on 9 Apr 2024
Thank you for the review, Payton. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
Thank you for the review, Diane. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Bonnie

Travelled with family
Liked: Cleanliness
It was clean. It was the most shabby Hampton Inn we have stayed in. The beds were quite uncomfortable. The religious pamphlets at the front desk and by the elevators were disconcerting. We won’t choose this hotel again.
Stayed 1 night in Mar 2024
Response from GM on 9 Apr 2024
Thank you for your feedback Angela. We are extremely apologetic for any inconvenience caused. The religious pamphlets were put in our public areas by some guest which were immediately removed when it came to our staff's knowledge. We strive to perform better and we hope you would give us another chance the next time you are in town.

2/10 Terrible

Katherine

Liked: Cleanliness
Disliked: Property conditions & facilities
I reserved a spa room and when i got there they had extended the spa room for the guest who had it the day before. I will not stay here again
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Thank you for the review Katherine. We are extremely sorry about the reservation confusion. We will have this issue forwarded to the front desk department and have them retrained. We would like to apologize again for any inconvenience caused and we hope you would give us another chance the next time you are in town.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
That you for your review, Beverly. We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Tyler

Stayed 1 night in Feb 2024
Response from GM on 9 Apr 2024
Thank you for the review, Tyler. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

James A

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
That you for your review, James. We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Judy

Stayed 1 night in Dec 2023
Response from GM on 26 Jan 2024
That you for your review, Judy. We are glad that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not pet friendly !!
pet friendly is a joke!!! $50.00 for our 6lb.dog!! Never paid over $30.00 some charge nothing! That should be disclosed before booking!!!!
Stayed 1 night in Nov 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here agsin
Bathroom needed repair Great breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2023

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This Hampton Inn was disappointing and far below the usual excellent quality of other HIs we stayed at recently. The room furnishings were adequate but quite dated. One light bulb was out; the toilet leaked; the TV did not include a guide or menu of programs; bedding was quadrette, but again below the usual HI standards.
Stayed 1 night in Nov 2023

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities necesita sacudir las camas encontré un bote chiquito de crema abajo de las sábanas cuando ya me iba acostar pero lo demás todo bien
Stayed 1 night in Nov 2023

8/10 Good

Dusty

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Better this time!
Check in was much better this time! The hotel is clean but really could use updates. Please move the smokers from in front of the entrance.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff welcoming and helpful. Breakfast OK. Rooms a look a bit tired but homey.
Stayed 1 night in Oct 2023

2/10 Terrible

Dusty

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Rough
The hotel was clean but it’s in rough shape. Needs updating badly. Smokers stand at the front door so it’s like walking into an ashtray.
Stayed 1 night in Oct 2023

8/10 Good

JaNel

Stayed 1 night in Oct 2023

10/10 Excellent

Joanna

Travelled with family
Very nice visit
It seems like the motel is very investing in taking good care of their customers.
Stayed 1 night in Oct 2023

8/10 Good

Robert, OCALA

Travelled with family
Very nice place to stay. Clean, quiet and very convenient to eating places. Would recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay and the people at the facility.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and pool. The pool was also clean and warm. The breakfasts were really great! I would definitely stay there again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nichole

Stayed 1 night in Sep 2023

4/10 Poor

troy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
It was the worst room ive ever stayed in. The kids found lighters and beer bottle caps on and under the bed. Made a complaint to front desk and they said it would be forwarded on to Expedia. Haven't heard back yet
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No functioning wi-fi! Broken window screen.
Stayed 1 night in Sep 2023

10/10 Excellent

Hank, Hoopeston

Liked: Amenities
Smooth check-in!
Stayed 1 night in Sep 2023

10/10 Excellent

Brian, Palatine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Hampton always gives a good accommodation for the money. Disliked: I thought the hotel was advertised as 1.4 miles from the fairgrounds, and it turned out to be more like 4 miles.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

joy

Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling across our country and have always had the best visits with Hampton Inns. Always welcoming, clean, and the staff professional.
Stayed 1 night in Jul 2023

8/10 Good

Jeffrey Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Stayed 1 night in Jun 2023

8/10 Good

Whitney

Stayed 5 nights in Jun 2023

6/10 Okay

Kelli, Elkhorn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older rooms need updated, but staff was great and good breakfast
Stayed 1 night in Jun 2023

6/10 Okay

stephen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is in disrepair. We’ve been coming here for 15 years and it has not had meaningful maintenance during that time. Wallpaper is pealing off in a lot of places. Painting is needed, the toilet runs and runs. As opposed to other hotels, the staff’s attire looks too casual and not professional by Hampton standards. It is overpriced for what you get.
Stayed 1 night in Jun 2023
Response from Theresa on 26 Jun 2023
Hello Stephen,Thank you so much for your comments about the hotel. We truly appreciate your comments. It helps us in various ways.Our hotel has lost it shine a little bit, but we are working to change all of that. We have started with new carpeting in the rooms and public areas. Also, at some point we will be wallpapering, painting and etc. And that is just the beginning.As far as our appearances go we have our uniforms provided by Hilton which do run on the casual side.We hope to see you again. Have great summer and thank you again for staying with us.

6/10 Okay

Angela

Stayed 1 night in Jun 2023
Response from Theresa on 26 Jun 2023
Hello Angela,We appreciate your staying with us and giving us a 6 our of 10 rating.We hope your will stay with us again this summer. Have a great summer.

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

kaye

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here previously and like that it’s close to a main street, restaurants and shopping but still in quiet area. Hotel has suites which is necessary for family of five. Did not use pool or fitness center this time. Only issue was bathroom looking a bit dated. Tub is chipped and good see had some water damage issues that had tried to repair but don’t think are fixed judging by water on floor after shower. Some carpet being replaced in stairwell so maybe doing some updates. Breakfast was fine. French toast sticks, a egg biscuit and smoked sausage, plus usual waffles, cereal, toast and fresh fruit, etc. Signs posted stating you must request housekeeping before 8:30. Check in was pleasant. New person being trained but still efficient. I do think hotel was a little overpriced but at least I knew be comfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 1 night in Mar 2023

4/10 Poor

Blaise

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our coffee pot in the room was missing parts so we couldn't make coffee. We had the room with the whirlpool tub and the jets felt as if they were hardly working and just the hotel in general felt as if it was outdated and or not kept up to the standard of a hampton inn.
Stayed 1 night in Mar 2023

10/10 Excellent

Ronald

Stayed 1 night in Feb 2023

10/10 Excellent

RYAN

Stayed 1 night in Dec 2022

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Everything was great and comfortable. Breakfast was good.
Stayed 2 nights in Dec 2022

6/10 Okay

Michaela

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The pool and hot tub were out of order. The breakfast had self cook wafffles and one of the waffle makers was broken but not marked as such so my daughter almost burned herself. The tub had cracks and chipped tile. It was pretty disappointing and wasn't worth the price
Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Poor serivce
I did not get the room I requested and when I asked for another room they tried to offer me a room that would not accommodate my family and I.
Stayed 1 night in Nov 2022
Response from Theresa on 16 Nov 2022
Thank you for taking the time for your feedback.We strive for every guest to have an exceptional stay, and a happy experience.I can understand your frustration with not getting the room you requested.I hope you will give us another opportunity to redeem ourselves.Thank you again for stay with us and Happy Holidays !

10/10 Excellent

Donise

Liked: Cleanliness, staff & service
The location was a bit out of the way even for Grand Island but the proper Tess nice. I think recently remodeled from the appearance and the stafywith whom we came in contact were pleasant.
Stayed 1 night in Oct 2022
Response from Theresa on 16 Nov 2022
Hello Denise,Thank you for your great review of the property. Everyone at the hotel appreciated your kind words about the hotel.Thank you again for staying at the hotel. Happy Holiday.