Lobby

Reviews of Ramada by Wyndham Grand Forks

3 out of 5
Ramada by Wyndham Grand Forks
1205 North 43rd Street, Grand Forks, ND

Reviews

6.6
Rating 10 - Excellent. 171 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 244 out of 1000 reviews" "
Rating 4 - Poor. 168 out of 1000 reviews" "
Rating 2 - Terrible. 105 out of 1000 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was fantastic!
Stayed 2 nights in Apr 2024
Response from FDM on 27 Apr 2024
Thank you for taking the time to express your impression of our staff.

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FDM on 27 Apr 2024
We thank you for your feedback about your stay We hope you continue to allow us to improve upon our services.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent service
Stayed 1 night in Apr 2024
Response from FDM on 27 Apr 2024
We are so glad your impressions of the staff were so favorable.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FDM on 27 Apr 2024
Thank you for the review we appreciate you taking the time to respond.

4/10 Poor

tim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and not maintained. There was mold in the bathroom, frige leaked water all over floor, heating units wouldnt turn down so room was very warm, heating unit itself was filthy, wallpaper was peeling off the wall. The only saving grace were the beds...they were so comfortable. I was told some of the rooms had been remodeled and were very nice. The room we stayed in should have been $75 per night, not $275. Make sure you ask which room you are getting.
Stayed 1 night in Apr 2024
Response from FDM on 27 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet expectations. We appreciate your feedback. If there's anything specific you'd like us to address, please let us know. We hope to have the opportunity to welcome you back for a better stay.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FDM on 27 Apr 2024
I hope you will give us another opportunity to change your impression of our hotel.

6/10 Okay

Didith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities are quite old. Sink toilet bowl and tub takes a while to flush. Otherwise everything is average. The pool is very good.
Stayed 2 nights in Mar 2024
Response from FDM on 27 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet expectations. We appreciate your feedback. If there's anything specific you'd like us to address, please let us know. We hope to have the opportunity to welcome you back for a better stay.

2/10 Terrible

Nick

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from FDM on 29 Apr 2024
Thank you for taking the time to share your feedback. We apologize that your experience at our hotel fell short of your expectations. Our mission is to provide excellent guest experiences, and we regret that we let you down. We appreciate your honesty and will use your comments to improve. Please consider giving us another chance in the future.

2/10 Terrible

Josh

Travelled with family
Disliked: Amenities
Hotel needs some upgrades and cleaning
Stayed 1 night in Mar 2024
Response from Tyfani on 29 Mar 2024
I do apologize that the hotel didn't meet your expectations. We are in the process of updating the hotel.

10/10 Excellent

Jamie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Warm pool, good vibes
Stayed 2 nights in Mar 2024
Response from Tyfani on 25 Mar 2024
Thank you for the positive feedback.

6/10 Okay

Ahmad

Travelled with family and small children
Liked: Staff & service
The place is aged. Needs upgrading. The breakfast options are decent but could be a little better. Staff are good. There should some safety equipment in case of potential drowning as the pool goes from 5 feet to 9 feet quickly.
Stayed 2 nights in Mar 2024
Response from Tyfani on 25 Mar 2024
Thank you for the feedback. We are in the process of updating our sleeping rooms and other parts of the hotel. I will pass the information along regarding the pool safety.

8/10 Good

Melissa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice bar area and very friendly staff throughout the business. Cleanliness was not the best, but also not the worst. Very fun pool area for kids.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 23 Mar 2024
Thank You for taking the time to let us know how your stay was. As always we strive for our guests to be satisfied with both our service and our property.

8/10 Good

Katie

Stayed 1 night in Mar 2024
Response from FDM on 27 Apr 2024
Thank You for the review we will continue to try and make each stay with us better than the last.

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from FDM on 27 Apr 2024
Thank you for the favorable review.

6/10 Okay

Alexis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noise in the room, ac did not work. Was very warm in the room.
Stayed 1 night in Mar 2024
Response from Tyfani on 25 Mar 2024
I do apologize for the noise in the room. I will pass the information along to the correct department to check into why the A/C wasn't working.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tyfani on 25 Mar 2024
Thank you for your feedback.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool side rooms with my kiddos. Will be staying again.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 5 Mar 2024
Thank you for taking the time to tell us how we are doing. We strive for our customers to have the best experience possible. We are so glad you will stay with us again.

2/10 Terrible

Owen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Leftover food "Burger King" bag in fridge. No towel's in bathroom. This place was disgusting. Not clean, not even close. Unprofessional management Good bar
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 5 Mar 2024
Thank you for taking the time to tell us how we are doing. We strive for our customers to have the best experience possible. We apologize this was not the case with your stay. We are constantly striving for improvements both with our guest services and hotel appearance. The issues you have mentioned have been addressed and appropriate corrections made.

4/10 Poor

David

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is showing its age and lack of upkeep.
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 4 Mar 2024
Thank you for taking the time to tell us how we are doing. We strive for our customers to have the best experience possible. We would like to let you know that we are in the middle of some upgrades to rooms and to the building itself.

2/10 Terrible

Ashlee Caitlin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My smoke detector was hanging off the wall, the frame around the ac unit was missing - therefore you could literally see outside my room into the outdoors - and there was a draft, which in the middle of winter wasn’t great. Also, the chain and flap on my toilet didn’t work properly, and my toilet overflowed the first 5 minutes I was here. A maintenance person had to come and fix it. The lights were dirty with what appeared to be bugs in them, and one was burnt out. This was all reported to a manager who told Me there was nothing they could do as they were “sold out” of rooms for the night.
Stayed 1 night in Feb 2024
Response from Tyfani on 26 Feb 2024
I want to deeply apologize about all of the issues that took place during your stay. We want you to know that we are working to get all of them items you listed fixed so that future guest have a more positive experience.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Tyfani on 25 Mar 2024
Thank you for your Positive feedback.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tyfani on 26 Feb 2024
Thank you for the positive feedback. We look forward to seeing on your next stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, acess able, good place to stay
Stayed 1 night in Feb 2024
Response from Tyfani on 26 Feb 2024
Thank you for your positive feedback. We look forward to seeing during your next stay.

8/10 Good

Victor

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 4 Mar 2024
Thank you for taking the time to tell us how we are doing. We strive for our customers to have the best experience possible.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Line to check in was slow, only one person working, no restaurant open, no bar open, our bathroom was disgusting and run down with cracks in the tile and grout chunks missing, bed was hard, wallpaper bubbling and peeling off walls, dogs in room next to us barking all morning, had to talk to front desk, the only updated part of the hotel was the lobby.
Stayed 1 night in Jan 2024
Response from Ramada on 21 Feb 2024
We apologize that your stay was not as expected. I assure you any issues you encountered have been checked on and discussed with staff and management. We strive for positive guest experiences and hope you choose us again for local accommodations.

2/10 Terrible

Cody

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth $130 a night…..
Heater in the room front plate was laying on the floor. Could have been very dangerous if our kids would have been with us. Shower didn’t look like it’s been cleaned for quite some time. Peeling and bubbled wall paper all over the hotel. Took one look at the breakfast sausage and covered it up right away.
Stayed 1 night in Jan 2024
Response from Ramada on 21 Feb 2024
We apologize that your stay was not as expected. I assure you any issues you encountered have been checked on and discussed with staff and management. We strive for positive guest experiences and hope you choose us again for local accommodations.

4/10 Poor

Joe

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ramada on 21 Feb 2024
We apologize that your stay was not as expected. I assure you any issues you encountered have been checked on and discussed with staff and management. We strive for positive guest experiences and hope you choose us again for local accommodations.

8/10 Good

Ernst

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ramada front desk on 8 Jan 2024
Thank you so much for your kind survey review! We'd love to welcome you back soon for another stay. Have a fantastic day!

10/10 Excellent

Josh

Stayed 1 night in Jan 2024
Response from Tyfani & Kari on 8 Jan 2024
Hello Josh,Thank you for the fantastic rating! We're thrilled you had a fantastic stay and we'd be absolutely delighted to welcome you back anytime. Here's to an incredible year ahead for you and yours.

8/10 Good

Willi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is always good warm the stuff is very friendly unfortunately the lounge wasn't open and we had little inconvenience than the heating system in the ceiling was rattling and we had to switch rooms at 3am for free.
Stayed 1 night in Jan 2024
Response from Tyfani & Kari on 8 Jan 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our warm pool and encountered friendly staff during your stay. We are sorry for any inconvenience caused by the unavailability of the lounge during your stay, which was due to staffing issues. We sincerely apologize for the disturbance caused by the heating system rattling in your room. We have been actively investigating the issue to resolve it and ensure a more peaceful stay for our guests. Thank you for your understanding and patience as we work to address this matter. We greatly appreciate your feedback and hope to have the opportunity to welcome you back for a more peaceful stay. We will offer you a drink for the inconvenience of the lounge being closed while you were here. Have a wonderful, happy and healthy new year!

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
6 day stay
It’s worth it for the stay especially with the weather we have to drive through every Christmas. Staff was great and very helpful. Could use a lot of updates. But it was still decent for a pool and pool side view for as many days as we got.
Stayed 6 nights in Dec 2023
Response from Kari on 31 Dec 2023
Thank you for sharing your experience with us! We're happy to hear that our staff made your stay enjoyable despite the weather challenges. Your feedback about updates is noted, and we're continuously working on enhancements. We're glad you appreciated our pool and we will save that room for you for a future visits! We wish you a Happy New Year filled with many more wonderful stays!

2/10 Terrible

Colm

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinking and loud music. No hot water in the room for showers. Left location after one night.
Response from Ramada Staff on 31 Dec 2023
We're sorry to hear about the issues you encountered during your stay. Regarding the hot water, our team promptly investigated after being informed and found that while the temperature might have varied slightly from the sink, our maintenance team confirmed the boiler system was functioning and we had no other complaints regarding the water from other guests. We also offered to relocate you to another room, but we understand your decision to depart. Please accept our apologies for any inconvenience caused by noise disturbances. Our pool area remains open until midnight on weekends and although the pool area may have been loud, it was well before closing time. Because of this experience, we are discussing instituting an earlier hotel wide quiet time. We regret that your stay fell short of your expectations and apologize for any disappointment caused. Wishing you a happy new year!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amy, the night audit, was amazing. She was very friendly and accommodating.
Response from Front Desk Manager on 4 Mar 2024
Thank you for taking the time to tell us how we are doing. We strive for our customers to have the best experience possible.

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tyfani & Kari on 11 Dec 2023
I'm sorry to hear that your recent stay didn't meet your expectations. Your feedback is valuable and will be shared with the team to ensure improvements are made. Your comfort and satisfaction are important, and we apologize for any inconvenience caused. We hope to have the opportunity to better serve you in the future.

8/10 Good

Leann

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfy beds! Warm pool!
The beds and pillows were very comfortable! The room was clean, the bathroom could have been cleaner. Ventilation could be better, someone in a room a few doors down from us was smoking skunk weed and it stunk up our room too. The pool was nice and warm!
Stayed 1 night in Dec 2023
Response from Tyfani & Kari on 6 Dec 2023
Thank you for sharing your experience with us. We're thrilled to hear that you found the beds and pillows comfortable and enjoyed the cleanliness of the room. Your feedback regarding the bathroom cleanliness and ventilation is noted, and we'll work to improve those areas.We apologize for the inconvenience caused by the smell from another guest's room. We strive to maintain a comfortable environment for all our guests and will take steps to ensure situations like this are handled more effectively in the future.It's wonderful to know you enjoyed the pool and we hope to have the pleasure of welcoming you back for another stay soon.

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs some tlc. One of our beds was broken and caved in the middle. Bathroom ceiling was crumbling.
Stayed 1 night in Dec 2023
Response from Kari on 6 Dec 2023
I'm truly sorry to hear about the issues you encountered during your stay. Your feedback regarding the condition of the property is noted I want to assure you that we take this very seriously. We're actively addressing these maintenance issues to ensure our guests have a comfortable and enjoyable experience. Your insights are incredibly valuable, and we hope for the chance to make it up to you in the future with a much-improved stay.Wishing you a joyous and wonderful holiday season!

10/10 Excellent

lisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Smiley Thakker. on 2 Dec 2023
Dear Lisa, we are glad that you had enjoyed your stay with us. Thanks for your feedback. Thanks for staying with us. Hope to see you in near future.

6/10 Okay

Leah

Business traveller
Liked: Staff & service
Staff at the front desk was very friendly and helpful!
Stayed 1 night in Nov 2023
Response from Tyfani & Kari on 3 Dec 2023
That's fantastic to hear! Our front desk team takes pride in being friendly and helpful. Thank you for acknowledging their great service!We would love to have you visit us again!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place, but we were hoping the bar would be open.
Stayed 2 nights in Nov 2023
Response from Ramada front desk on 24 Nov 2023
Thank you for your feedback and for staying with us! We are sorry the bar was not open during your stay but our bar staff had a family emergency. On your next stay with us, bring this review with you and your first drink is on us!Have a wonderful day!

8/10 Good

Enes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
The hotel was nice. The room was clean but the bed was not comfortable. Good overall though.
Stayed 1 night in Nov 2023
Response from Front desk staff on 24 Nov 2023
It was great to have you stay with us Enes and we appreciate you letting us know how your stay went. Please come back and visit us anytime!Have a great day!

4/10 Poor

Carmen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the room online on our way to North Dakota for my birthday. When we got the the man behind the counter was extremely rude about the fact that we used Expedia to book our room. He told me that I needed to just call them and spend the extra money to book direct rather than through Expedia. The money was never the issue. I booked through Expedia for the convenience of booking with my cell phone while we were on the road. When we finally got our room key we went to our room the get ready for dinner and it was dirty. The floor had not been vacuumed and there was a bucket of sheet rock mud and tools by the bed. When I called the front desk to tell them I needed a different room they were rude about the fact that I wanted a different room. I have a 5yo daughter and she didn't need to be anywhere around that. Not to mention the fact that we were paying for a room and they booked us in a filthy room that they were in the process of remodeling. I definitely DO NOT RECCOMEND THIS HOTEL 😡😡😡
Stayed 1 night in Nov 2023
Response from Front desk staff on 24 Nov 2023
Thank you for your feedback, Carmen, and we are sorry your stay did not go as intended. Your feedback helps us know what changes can be made. We value your opinion and I want to assure you that we did take the appropriate steps to make sure that does not happen in the future. We respect all of our guests opinions as we thrive to make each one of you satisfied when you leave. Thank you for staying with us and we wish you a very merry holiday season and a very happy new year!

4/10 Poor

alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front desk staff on 24 Nov 2023
Thank you for your feedback. If you want to give us call and let us know what you think we can improve, we will listen to your suggestions. We value the opinion and happiness of all of our guests.Thank you and have a great day Alan!

6/10 Okay

Crystal

Liked: Staff & service
Disliked: Property conditions & facilities
Very outdated
Stayed 1 night in Nov 2023
Response from Kari on 1 Dec 2023
We're sorry to hear you found our facilities outdated, but we are constantly working on improvements. If there's anything specific you would like to share to enhance our facility feel free to call us. We appreciate your feedback,

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
I was fooled by the pictures of the common areas when booking the hotel room. The lobby and eating area area are nice but the rooms are horrible. They are filthy and dated, our first room had what looked like snot smeared on the wall, a candy stuck to the wall and the sink didn’t drain…. Rust and mold but that looked like that was going to be in every room. Our second room the toilet looked like it still have vomit or explosive diarrhea in the toilet so we asked them to clean it while we went out for 2 hours but the forgot so I have to get them to clean it once we returned. The fire alarm was hanging off the wall… it was just a bad joke. Everywhere we looked there was something. Don’t stay here.
Stayed 1 night in Nov 2023
Response from Ramada front desk on 3 Dec 2023
I'm truly sorry for the unacceptable experience you had during your stay. Your descriptions are deeply concerning and don't reflect the standards we strive for. I apologize for the cleanliness issues in both rooms and the lapse in service regarding the toilet cleaning. Your feedback is crucial, and I'll ensure these issues are addressed immediately to prevent any recurrence. I completely understand your disappointment, and I hope we can make this right for you.Your feedback is valuable, and we're committed to ensuring a much-improved stay should you reconsider staying with us again.

10/10 Excellent

Fe

Stayed 2 nights in Nov 2023
Response from Ramada front desk on 11 Dec 2023
Thank you for staying with us! We would love for you to come back and see us soon! Warm wishes this holiday season.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actually exceeded our expectations!
It was nicer than we expected for the price. Bar is a nice perk and won a little on gaming. Breakfast had hot eggs and sausage, cold cereals, waffles, toast, bagels, muffins, yogurt and juices. Was just perfect. Would stay again.
Stayed 1 night in Nov 2023
Response from Kari on 16 Nov 2023
Hello Angela,We are so happy to read that you enjoyed your stay with us! We hope that you come back to visit us soon and possibly win some more money! :)Have a great day

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kari on 16 Nov 2023
Thank you for the review and for staying with us!

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, staff & service
Decent parking and nice staff. Initially tv service had numerous missing channels but staff checked it out and somehow fixed problem!
Stayed 1 night in Nov 2023
Response from Tyfani & Kari on 1 Dec 2023
Hello Bob!Great to hear you found our parking convenient and enjoyed our friendly staff! I apologize for the TV glitch but glad we could resolve it swiftly for you. We appreciate you choosing to stay with us and we we'll gladly welcome you back anytime!Management,

2/10 Terrible

KYEONGHUI

Stayed 1 night in Nov 2023
Response from Kari on 16 Nov 2023
We are sorry to see that you did not have a good stay with us. If you could please call us and let us know where you think we could improve, we would gladly listen to any suggestions you may have. Have a wonderful day!

2/10 Terrible

Andrew

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The room doesnt appear like the photos. The bathroom is disgusting 1985s style water leaking everywhere. Small towels. Small pillows. No robe. Spa jets were out of control and spraying water everywhere.
Stayed 1 night in Nov 2023
Response from Kari on 1 Dec 2023
Hello Andrew, We apologize for the discrepancies between our room photos and your experience, as well as the issues with the bathroom and amenities. We are actively addressing these concerns to ensure a more accurate description of our facility. We appreciate your feedback and hope for another opportunity to provide you with a better stay.