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Reviews of Barken Viking by Dialog Hotels

3.5 out of 5
Barken Viking by Dialog Hotels
Lilla Bommens Torg 10, Gullbergskajen, Gothenburg

Reviews

7.2

Good

Rating 10 - Excellent. 235 out of 1002 reviews" "
Rating 8 - Good. 393 out of 1002 reviews" "
Rating 6 - Okay. 190 out of 1002 reviews" "
Rating 4 - Poor. 104 out of 1002 reviews" "
Rating 2 - Terrible. 80 out of 1002 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kian

Liked: Staff & service
Decent hotel in walking distance of central Gothenburg. A little dated but relatively well cleaned and staff are friendly. Breakfast is also good and included. Hotel is what you expect for the low price.
Stayed 3 nights in Apr 2024

10/10 Excellent

fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fabulous tall ship very close to the town centre. We had an amazing stay 😊
Stayed 4 nights in Apr 2024

6/10 Okay

Jake

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Andrew on 26 Feb 2024
Hello Jake,Thank you for the feedback!We hope that you enjoyed your stay here. Guest satisfaction is our top priority. Hope to see you back again soon. Best regards,Andrew,Guest Relation Team

2/10 Terrible

Thomas

Stayed 2 nights in Dec 2023

8/10 Good

Lukas

Stayed 1 night in Nov 2023

8/10 Good

Sam

Stayed 1 night in Oct 2023

6/10 Okay

Helge Andreas

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Careless service
When the info (also at the door entrance) says the reception should be manned, and it isn´t... And I had to be in a telephone que to check, as I was standing outside the door, it didn´t make me happy. Next morning unfriendly staff at breakfast, and still nobody at the reception, then I can´t say it was a happy stay.
Stayed 1 night in Oct 2023

4/10 Poor

Helen

Liked: Cleanliness
Disliked: Staff & service, amenities
The 'hotel' is certainly a different experience, near to the city centre and is great to look at from the outside. The included breakfast was also good for the price. BUT it is not like a hotel, as there was little or no reception or room service (eg although reception was advertised as being open from 7am -9pm it was closed almost all the time of my 3 day stay- even when I went to check out at 11 am on my last morning. The only time I found someone there - at 1 p.m. on the 2nd day - to ask for help with my TV which I couldn't get to work - she indicated she was busy and asked for my room number (which was only a few doors down from reception). I waited c3 hours: no-one came and she has left when I then went to find out what was happening! No-one came to the room to fix or service it in the whole of my stay. The room/cabin was also very stuffy with no means of controlling the temperature/air flow. Out of hours check-in/access was also unnecessarily complicated.
Stayed 3 nights in Sep 2023
Response from Andrew on 2 Oct 2023
Dear Helen,Thank you for choosing our hotel and for taking the time to share your feedback.Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. Situation with TV make us feel sad. We would like to say sorry for inconvenience.Yes, reception is open limited hours. But you always free to call us to our Help Line and we will be happy to help you.Guest satisfaction is our top priority and we are always looking for ways to improve our services. We look forward to welcoming you back to our hotel. Best regards,Andrew,Guest Relation Team

10/10 Excellent

GRAZYNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Botel
Stayed 2 nights in Sep 2023
Response from Andrew on 25 Sept 2023
Dear GRAZYNA,Thank you for telling us about your recent stay. We are thrilled to hear that we made a good impression on you. We look forward to welcoming you back to our hotel. Best regards,Andrew,Guest Relation Team

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ship with comfortable rooms. Great location
Stayed 1 night in Sep 2023
Response from Andrew on 25 Sept 2023
Hi Jordan,Thank you for the feedback! We are so glad you found our hotel a good place to stay, and that you enjoyed it.Hope to see you back again soon. Best regards,Andrew,Guest Relation Team

8/10 Good

Damon

Stayed 3 nights in Aug 2023
Response from Andrew on 15 Sept 2023
Dear Damon,Thank you for telling us about your recent stay. We are thrilled to hear that we made a good impression on you. We look forward to welcoming you back to our hotel. Best regards,Andrew,Guest Relation Team

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Edward on 28 Aug 2023
Dear SAM,Thank you for giving us a feedback!We are happy to know that you enjoyed your stay. This place is truly unique and we are proud that our guests like it as much as we do. You are welcome to come back again. Sincerely,Edward,Guest Relation Team

8/10 Good

Alastair

Liked: Cleanliness, amenities, property conditions & facilities
Nice to stay on an old ship. Good breakfast.
Stayed 2 nights in Aug 2023
Response from Andrew on 28 Aug 2023
Dear Alastair,Thank you for the feedback. We are happy that you enjoyed your stay on the ship, a real diamond in a downtown harbor of our lovely city.You are welcome to come back again. Best regards,Andrew,Guest Relation Team

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Aug 2023
Response from Andrew on 28 Aug 2023
Dear George,Thank you for taking the time to share your feedback.We are happy that you enjoyed your stay at our hotel. Customer satisfaction is our #1 priority, and we'd love to become better and better. We look forward to welcoming you back to our hotel. Best regards,Andrew,Guest Relation Team

10/10 Excellent

Paris

Liked: Cleanliness, property conditions & facilities, room comfort
Unique hotel experience and great facilities
Fantastic unique experience. I loved it! Pretty good breakfast also. I Booked very late and checked in after hours and got a good rate.
Stayed 1 night in Aug 2023
Response from Edward on 15 Sept 2023
Dear Paris,Thank you for giving us a feedback with amazing photos!We are happy to know that you enjoyed your stay. This place is truly unique and we are proud that our guests like it as much as we do. You are welcome to come back again. Sincerely,Edward,Guest Relation Team

8/10 Good

Janine

Liked: Cleanliness, property conditions & facilities, room comfort
We arrived early (c.9:45a);for an extra 150SEK, we could check into our room. Parking: the closest parking is in what looks like an auto ferry right next to the ship. You need to go to the top floor mid-‘deck’ to pay for your parking. You’ll provide the time you’re commencing as well as your est'd departure & pay accordingly. Our room was spacious, we had a corner w/ private bath; bkfast was very good; wi-fi was good; room was quiet. However, the reason for that quiet is more likely due to the fact we were either the only or one of VERY few people on board. Read on…… There were a sizeable number of amenities mentioned not just on the hotel promotional material but also repeated in the confirmation we received the day earlier that were NOT available. Specifically: • 2 bars/lounges: there is 1 bar in the bkfast area & 1 on the upper deck. Neither were open. • Restaurant: open only for breakfast; then closed. • Laundry facilities, hair dryer, snack bar/deli, water dispenser: I have no idea where these things were located. (& we roamed over the entire boat) • Multi-lingual staff: ‘yes’ as long as you have a translation application available to use. We walked over the ENTIRE BOAT and never saw a soul (not even the front desk that was apparently to be staffed 7a-9p). We did see 2 rooms in the 100-103 area where doors were open (see pics). Not an entirely disappointing stay: we just don't like expectations set and thoroughly broken.
our cabin
no people on board
this is one of the sitting areas on the lower deck
this is one of the 2 rooms we found that was left open apparently waiting to be cleaned
Stayed 1 night in May 2023
Response from Edward on 25 Jul 2023
Dear Janine,Thank you for giving us a feedback with amazing photos!We are happy to know that you enjoyed your stay. This place is truly unique and we are proud that our guests like it as much as we do. We feel sad that you faced some issues. We are always looking for ways to improve our services, and your review will help us. You are welcome to come back again. Sincerely,Edward,Guest Relation Team

4/10 Poor

Elis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Andrew on 11 Jul 2023
Dear Elis,Thank you for choosing our hotel! We are sorry to know that something went wrong. Our hotel aims to provide a truly unique experience, and we work hard to exceed your expectations. And your review will help us to improve. You are always welcome to come back again and enjoy your stay.Best regards,Andrew,Guest Relation Team

10/10 Excellent

Samir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really liked this place. The girl in reception from Serbia was so helpful and friendly . Location and breakfast is good too.
Stayed 2 nights in May 2023
Response from Edward on 23 May 2023
Hi Samir,Thank you for giving us a feedback!We are so glad to hear you enjoyed your stay. To sleep on the water is truly unique experience and we focused to provide it to our guests. You are always very welcome to come back again and enjoy your stay.Sincerely,EdwardGuest Relation Team

10/10 Excellent

Dr John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful two night stay
Iconic place to stay and convenient for restaurants, trains and buses. Mildly challenging checking in until one spots the message and the phone - easy enough after that. Breakfast was excellent in quantity, quality and somewhere not afraid to make strong coffee.
Stayed 2 nights in May 2023
Response from Andrew on 23 May 2023
Dear Dr John,Thank you for telling us about your recent stay. We are thrilled to hear that we made a good impression on you. Guest satisfaction is our top priority and we are always looking for ways to improve our services. We look forward to welcoming you back to our hotel. Best regards,Andrew,Guest Relation Team

6/10 Okay

yongmin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
food is good!
Stayed 1 night in Apr 2023
Response from Andrew on 15 May 2023
Hello yongmin,Thank you for the feedback!We hope that you enjoyed your stay here. Guest satisfaction is our top priority. Hope to see you back again soon. Best regards,Andrew,Guest Relation Team

8/10 Good

Heberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an anchored boat hotel, recommended just for the experience. You have to walk a little to reach the hotel. Close to downtown a bit far from the trendy Haga neighborhood. Remote check in if you arrive after 4pm. Rooms are old but very, very cozy.
Stayed 1 night in Mar 2023
Response from Andrew on 2 May 2023
Hi Heberto,Thank you for taking the time to share your feedback.We are truly happy that you liked the ship. You are always welcome to come back again and enjoy your stay.Best regards,Andrew,Guest Relation Team

4/10 Poor

Lauren

Stayed 1 night in Mar 2023
Response from Edward on 2 May 2023
Hello Lauren,Thank you for choosing our hotel! It seems like something went wrong. Guest satisfaction is our top priority, and we are always trying to be better and better.Hope to see you back again soon. Sincerely,Edward,Guest Relation Team

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Worn out bed/ matress/
Stayed 1 night in Mar 2023
Response from Edward on 2 May 2023
Dear Andrew,Thank you for choosing our hotel and for taking the time to share your feedback.We feel like things went not so good, and we are deeply upset. We'd love to become better and better. We are always looking for ways to improve our services. And your review will help us in it. Hope to see you back again soon. Sincerely,Edward,Guest Relation Team

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Might reconsider
Stayed 1 night in Feb 2023

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities, room comfort
Great quirky location!
Very central and quirkily different location in the centre of Gothenburg
Stayed 3 nights in Sep 2022
Response from Edward on 7 Oct 2022
Hi Simon,Thank you for giving us a feedback!We are so glad to hear you enjoyed your stay. To sleep on the water is truly unique experience and we focused to provide it to our guests. As for location, we appreciate it just as much as you do. You are always very welcome to come back again and enjoy your stay.Sincerely,EdwardGuest Relation Team

2/10 Terrible

Liisa-Marja

Stayed 1 night in Sep 2022
Response from Edward on 15 Sept 2022
Hello Liisa-Marja,Thank you for choosing our hotel! It seems like something went wrong. Guest satisfaction is our top priority, and we are always trying to be better and better.Hope to see you back again soon. Sincerely,Edward,Guest Relation Team

6/10 Okay

Kirsten

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Andrew on 22 Aug 2022
Hi Kirsten,Thank you for the feedback! We hope that you enjoyed your stay here. You are always welcome to come back again.Best regards,Andrew,Guest Relation Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lacks atmosphere but good for a novelty stay!
The hotel is a great concept that is poorly executed. There is no human contact on arrival (or at all with any worker) it is a check in on the phone which takes far too long. We arrived late back on our night staying and had to call many times to be let it as they locked the doors and our keys wouldn’t work. Overall the place lacked atmosphere BUT for the novelty it was still worth staying, the room was bigger than expected and shower very good. The place seemed clean and is in a good location.
Stayed 1 night in Jul 2022
Response from Edward on 8 Aug 2022
Dear Guest, Thank you for choosing our hotel! We are so glad to hear you enjoyed your stay. To sleep on the water is truly unique experience and we focused to provide it to our guests. As for check in, we would like to say sorry for the inconvenience. Sometimes it happens, but we have addressed this issue. We are always looking for ways to improve our services. You are welcome to come back again. Sincerely, Edward, Guest Relation Team

8/10 Good

Ingus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Peter, Abersoch

Liked: Cleanliness
Room was okay though floor sloped. Paper cups in the bedroom . When I checked in they couldn’t find my booking so had to show them the Expedia confirmation.
Stayed 1 night in Jun 2022

2/10 Terrible

Ulf

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY!
You do not want to stay here. It might seem exotic to stay on an old ship, but it is a joke. I arrived at 8 pm and it was raining. The door was locked. No instructions had been sent to me about self check in and there was a number posted on the door. No answer! 30 minutes in the cold rain and a guest came and opened. Inside I found a number and called. They then gave me instructions to open a safety box and gave me the code. In there was the keycard. No apology whatsoever, but just saying that the person who was supposed to work got sick. The wifi is terrible. I had two work related video conferences scheduled that I could not participate in. The breakfast is disgusting. Stale bread, cold eggs, cold bacon and sausage. It was the worst hotel breakfast I've had. They did not clean the room. The place is a dump. You want to stay away. I told them about my check in experience....nobody even tried to apologize. This hotel is a disgrace for the hotel service industry.
Stayed 2 nights in May 2022

10/10 Excellent

Geoff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay on a sailing ship!
You can stay somewhere a little bit - well a lot bit - different by staying on a former cargo/training ship. It's 5 minutes from Central Station (but then Gothenburg is compact and you can walk or tram to most places). Rooms are roomy and quiet. (Note - some are ensuite, some not.) Breakfast included. (Self service - it's OK) Reception closes early evening and at the moment, the restaurant/bar is being "refitted". But for the price, well worth trying.
Stayed 3 nights in Apr 2022
Response from Agatha on 13 Jun 2022
Thanks a lor for your feedback. We really appreciate it. Warm welcome again, Hotel Barken Viking

10/10 Excellent

abdulnase

Business traveller, Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Dialog Hotels on 6 Feb 2022
Hej, Tack så mycket för att du tog dig tid att skriva och ge oss bra feedback på din tid på vårt hotell. Vi gör vårt bästa för att göra våra gäster nöjda med oss. Hoppas du trivs och att du är välkommen tillbaka Vänliga hälsningar Reception Barken Viking

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Agatha on 4 Jan 2022
Hi there, thanks for you feedback Warm welcome again Fars Hatt Hotel

8/10 Good

Bernhard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Das Deck war leider geschlossen, in den öffentlichen Aufenthaltsbereichen war es zugig und die Sessel waren fleckig. Für zwei bis drei Übernachtungen in Ordnung für einen längeren Aufenthalt fehlen die Möglichkeiten sich dort außerhalb des Zimmers wohl zu fühlen. Das Frühstück war gut aber es gab keine normale Milch. Für Allergiker viel Auswahl (Soja und Laktosefreie Milch). Das Personal war sehr freundlich und immer hilfsbereit.
Stayed 7 nights in Oct 2021
Response from Dialog Hotels on 25 Oct 2021
Hej, First you booked a room with out shower in the room and I change to normal room with out paying nothing extra, with the cleaning everytime our cleaners came to clean the room you told to them we dont need ad your husband came to reception that they need cleaning, for the breakfast we have normal milk as well I don`t know why was so hard to find it. Thank you for your feedback and welcome back! Kind Regards Barken Viking

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel best of the best 😍😍😍
Stayed 1 night in Oct 2021
Response from Dialog Hotels on 23 Oct 2021
Hello, Thank you so much for choosing Dialog Barken Viking and taking the time to give us your feedback. We hope you enjoyed your stay and hope to see you again. 😊😊 With Kind Regards Bark Viking

10/10 Excellent

shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Dialog Hotels on 23 Sept 2021
Tack för att du valde Dialog Hotels och tog dig tid att ge oss din feedback. Vi hoppas att du trivdes under din vistelse och hoppas att vi ses igen. Med vänlig hälsningar

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Alright for the price
Cool to stay on a ship, unique atmosphere. Reception had closed earlier than advertised but fortunately check in by phone worked fine. Room, and especially bathroom quite dated, some stains on the wall etc. A couple of small impractical things like there was a kettle to make coffee /tea in the room, but it was not near a power outlet so I had to take it to the bedside table to use it. Good breakfast.
Stayed 1 night in Sep 2021
Response from Dialog Hotels on 23 Sept 2021
Tack för att du valde Dialog Hotels och tog dig tid att ge oss din feedback. Vi hoppas att du trivdes under din vistelse och hoppas att vi ses igen. Med vänlig hälsningar

6/10 Okay

Pernilla

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good place not so good service
We had to pay for a room that was already paired for. And they had no idea how to sort it u til the next day when the manager came. Room had litter but otherwise it was clean and comfortable. Staff needs some training since they forgot to give us the door code and tell us it locked a certain time. Reception was supposed to be open until 9pm but closed at 2 pm so a lot of people couldn’t even check in. It says at the hotel they had a park that you could pay 150 svkr a day but they didn’t. Closest parking was 239 svkr a day. Location is perfect and breakfast was really nice. In all a good place but they really need to step up on the service.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020
Response from Alexandra on 7 Dec 2020
Dear, Thank you for your feedback. Warm welcome back! Best regards, Alexandra Barken Viking

4/10 Poor

mustafa

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the price
Very poor customer service, and not worth the price. Since i arrived the sink in the bathroom was blocked, i went to the front desk to inform them, but no one was there, I called their number and no one answers. I stayed during November and the room was cold, there was air flowing through the windows. Overall not worth the price.
Stayed 2 nights in Oct 2020
Response from Emilia on 19 Nov 2020
Dear Mustafa, Thank you for giving us the chance to improve by writing down what you thought of your stay. We always try to do our best and we will make sure to show you how well you can get this with us during the next stay. Best regards Emilia Barken Viking

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt okej för priset.
Stayed 1 night in Oct 2020
Response from Reception on 5 Oct 2020
Hej Andrew, Tack för att du valde att bo hos oss och att du tog dig tid att skriva om din vistelse. Vi ser fram emot att välkomna dig tillbaka till oss! :) Med vänliga hälsningar Vanja Barken Viking

4/10 Poor

Katia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
Old dated, room floor super dirty. WE got to the hotel 50min before checking and they were not able to accommodate and/or manage de situation. The smell is very weird, probably to hide the mold of common areas. Room tv was not working and the alternative they have offered was to go watch tv from the restaurant area. Overall we unfortunately had a very bad experience.
Stayed 1 night in Oct 2020
Response from Reception on 5 Oct 2020
Dear Katia, Thank you for sharing your experience with us. All guests can check in from 3 pm, before that time we unfortunately can't guarantee that we will have ready rooms. I regret to hear that the cleaning has not been top notch during your stay with us. I will of course bring your comments forward to the right department. Welcome back to us in the future. Kind regards Barken Viking

6/10 Okay

Christopher

Stayed 3 nights in Sep 2020
Response from Alexandra on 27 Sept 2020
Hej Christopher, Tack för ditt omdöme och varmt välkommen åter! Med vänlig hälsning, Alexandra Barken Viking

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Alexandra on 21 Jul 2020
Hej, Tack för ditt omdöme och varmt välkommen åter! Med vänlig hälsning, Alexandra Barken Viking

8/10 Good

Peter

Stayed 3 nights in May 2020
Response from Alexandra on 31 May 2020
Hej Peter, Tack för ditt omdöme och varmt välkommen åter! :) Med vänlig hälsning, Alexandra Barken Viking

8/10 Good

Alun

Liked: Cleanliness, staff & service
Floating Hotel
Interesting experience with rooms ok but everything looking a bit tired. Overall was not bad having a floating hotel/ boat stay on the river in Gothenburg.
Stayed 1 night in Mar 2020
Response from Alexandra on 6 May 2020
Dear Alun, Thank you for your feedback. We really appreciate it! We hope to see you again soon! :) Best regards, Alexandra Barken Viking

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast and nice ship
The breakfast as included in the booking is cheap and delicious. The hotel looks stunning from outside. It was a pleasant stay overall.
Stayed 5 nights in Feb 2020
Response from Alexandra on 9 Mar 2020
Hi, Thank you for your review, we really appreciate it. Also a big thank you for staying with us and we hope to see you again soon! Best regards, Alexandra Barken Viking

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo 2020
Excellent value and space!! Location good and very unique type of accomadation
Stayed 2 nights in Feb 2020
Response from Alexandra on 5 Mar 2020
Dear Gary, Thank you for 10 points! We are very happy to hear that you enjoyed your stay here at Barken Viking. Also a big thank you for staying with us and we hope to see you again soon! Best regards, Alexandra Barken Viking