6/10 Okay
CY, Marin County, USA
Travelled with family and small children
14 Aug 2019
Liked: Cleanliness, amenities, property conditions & facilities
Overall a lovely property with nice service people. The front desk and the ease of information could certainly be improved. The game drive was slated for 10 people max, and we were brought to the truck already full and asked to pile in. 14 people in the truck, this was my least favorite activity as although we saw some animals you can see much more in other places.
I was charged by Expedia for an extra person. The activities needed to be paid separately ($25 per adult and half for children). Beverages were separate and I and still waiting for the accounting for the "extras". I paid was for these at the lodge but there seemed to be no record. The accounting and the communication was the weak point for this.
What I have to say I truly appreciated was the guides taking my 3 year old grand daughter on their shoulders and carrying her miles when she got tired. The Braai was lovely (although it took some time to get going and I was unclear about what was covered by the $25 per adult charge. Apparently beverages were not. I would happily raise the rating by a star if we can resolve the overcharge (or at least see an explanation in writing of charges I do not believe we incurred). Note the overcharge was only $150 but I would like to resolve this. The A frame was the perfect solution for 2 children and 2 adults
CY
Stayed 2 nights in Aug 2019