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Reviews of Whispering Pines

3 out of 5
Whispering Pines
1336 Palliser Trail, Golden, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 6 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Stayed 2 nights in Sep 2023

6/10 Okay

Greg

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: nice amount of space, hot tub, amenities. Garage. Cons: sewage smell in the unit was pretty bad. 3 out of 4 beds (including the pullout) are worn out and uncomfortable. No AC.
Stayed 2 nights in Aug 2023

8/10 Good

Terry

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property manager said we had old rental agreement from Expedia & thus check in was 5pm instead of 4pm. also check out was now 10am instead of 11am. When traveling with young children, that was really annoying and inconvenient. Upon being pushed, they did agree to early check in without penalty, but wouldn't budge on check out. Also, for 1st time in any place, I stayed, they wanted you to run dishwasher and then empty & put dishes away. With 10am leave, it meant having to hand clean up breakfast dishes. made for stressful get out. Other than that, great place & had no other issues , would go back!!
Stayed 2 nights in Aug 2023

8/10 Good

Jaime

Travelled with family
Liked: Amenities
This property was a good size and in a great location by the ski hill. Very quiet and picturesque. Could use some new furnishings, however, it appeared to have some recent updates to the floors and paint. It was extremely clean and well maintained.
Stayed 4 nights in Aug 2023

10/10 Excellent

Justine

Stayed 3 nights in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three night stay for some skiing at Kicking Horse this week. Loved the condo! Had everything we could want. Comfy beds. Hot tub and fireplace were nice mountain touches.
Stayed 3 nights in Mar 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This was a great quiet stay for our family. It was very spacious for our family of 6. A true Ski In/out. The hot tub was not working but we were advised before we arrived and given multiple other options to choose from. The Management was great to work with and very quick to respond. We would absolutely stay here again. Kids loved the bunk beds!
Stayed 3 nights in Feb 2021

4/10 Poor

Mandy, Saskatoon, Sk

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
DON'T STAY HERE! This is the first review I have ever felt compelled to write. We were a group of 5 adults and 3 children. We have done many ski in, ski outs at various hills in BC and Alberta. This one, hands down, was the worst ever! Firstly, the pictures are not of the condo you receive. In fact, those condos are not even an option. They show you photos of the layouts that are 1900 square feet (these are privately owned and not available on Expedia). You are receiving a 1200 square foot condo. There is one living area which houses the sofa bed. The condo is so small that we had to put furniture onto the deck and in the kitchen to use the sofa bed. Coats and ski pants have hooks up the stairs to hang them as there is no coat closets. All furniture and supplies in the kitchen appear to be from a college dorm (cheap, mismatched, broken). Secondly, there has been no maintenance in many months or even years. We left a two page list of things that have not been kept up. Batteries in touch pad locks were dead, master bathroom toilet didn't flush properly, bathroom doors don't lock, kitchen appliances are econo and broken, blinds are broken, bathroom fans are loud, bulbs burnt out, kitchen chairs broken, couches ripped and stained, carpets stained. Thirdly, we were booked in for a 5 night stay. In addition to the cost up front, you pay $10.50 a night for coffee, etc. We received enough supplies (Tide, dishwaster pods, coffee) for three days only. WHAT A SHAME!
Stayed 5 nights in Feb 2020
Response from Rayanne, Guest Services on 26 Feb 2020
Hello Mandy, I am so incredibly sorry to hear you're not happy with your stay. I will be contacting our Maintenance and Housekeeping teams to ensure that the items you have mentioned are dealt with. We offer several different sized units that offer their own specific layouts. We apologize that the unit you received was smaller than anticipated. I would like to mention that the $10.50 fee you pay per night is not just for coffee, It's called the Hotel Services and Environmental fee. This fee allows you access to rent snowshoes, parks passes, hiking poles, access to our online news and magazine service called "Press Reader" and so much more. It also allows us to donate as a company to environmental needs and keep the products we offer as green as possible. I'm sorry that you were not informed of this ahead of time. If you needed any extra supplies the front desk is open 24/7 to provide you with any extra items you may need during your stay. We strive to provide quick service when a maintenance need is notified to us, our team will investigate this issue as soon as possible, I'm thankful you have notified us. If you have anymore concerns or would like to speak with a us further on these issues please feel free to contact us anytime. We are happy to help.

10/10 Excellent

Shae Lynn G.

Great unit.
Wonderful stay. Modern decor and amenities in our unit. Would do it again.
Stayed 2 nights in Mar 2019

4/10 Poor

Jeremy B.

don't trust the photos
The condo was not the same condo as the photos which was a little disappointing. We made it work but it was definitely a surprise not to see the layout as pictured. The hot tub was also very dirty to the point that we didn't want to use it. It was incredibly cloudy and looked like no one had checked it in months.
Stayed 2 nights in Mar 2019

10/10 Excellent

James M.

Perfect snow lodging
Had everything we needed for 3 adult skiers and definitely a convenient location. Highly recommended.
Stayed 2 nights in Jan 2019

8/10 Good

Christina V.

Didn’t get the right cabin our first night
Very disappointed that we were didn’t get this cabin our first night. Apparently they have more cabins and the one they put us the first night (cabin #16) is not nearly as nice. Cabin #16 is only 3-star: way smaller and the furniture needs replacement; leather couches are falling apart and a tacky coffee table full of stickers. We complained and found out that the photos that are shown on Homeaway are cabin #14. They first said that one was booked, but when we asked the supervisor how that is possible when we booked it. She arranged that we could switch to cabin #14. It was extra hassle to move after our initial check in. However cabin #14 is what we expected: cozy, clean and roomy. Could use more towels in the cabin. (We hardly had enough for 5 adults and two children). Also some more medium size pots would be great. In general I would give cabin #14 a 5-star rating (if it wasn’t for the mess up the first night). Would definitely come back, but only if I know that I’m not being downgraded to cabin #16. Hot tub is nice.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Fair
All TV’s in condo we’re down for our 3 night stay.
Stayed 3 nights in Aug 2018

8/10 Good

Murray T.

Weekend Getaway
We enjoy the property for the weekend. Would book there again
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great set up for our family and a great location being ski in-ski out.
Stayed 3 nights in Mar 2018

8/10 Good

Corwyn R., Castor , Alberta

Was a great location and very inviting! Would stay again anytime!!
Couldn’t have gotten a better location on the hill! Two car garage was a nice surprise! Layout and furnishings were great. Hot tub was clean, which is nice compared some other places we’ve stayed! Kids loved it!! TV in the kids room didn’t work, but the good outweighed the bad!
Stayed 3 nights in Mar 2018

6/10 Okay

kirsten, kelowna

Liked: Cleanliness
Bait and switch
I booked a 3 bedroom condo through Expedia. The description and pictures showed a large kitchen/ living room - perfect for our group of 6 travelling with kids. That is not what I got. Although our unit was decent, it was not what was advertised. It had a very small kitchen/ living room and about half of the space we expected. This may be a problem with Expedia or Whispering Pines. Either way. The price that I paid was not consistent with what I received.
Stayed 4 nights in Feb 2018

8/10 Good

Julie

Liked: Cleanliness, staff & service
Once there and in very memorable
Definitely a winter resort. One where you arrive and stay put. Instructions on getting there and into the accommodation were sparse and we paid for two trips up the mountain instead of getting a cheaper pass as we didn't know about it. Having said that the staff were helpful, the views amazing and our stay memorable.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Okay condo, was less than expected.
It took mores than hour to get us into the condo after we arrived. The door lock didn't work and after a 7 hour drive I was disappointed.

10/10 Excellent

sandy, st albert, alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski In
We went with 2 of our children and grandchildren, this was one of the most incredible experiences ever! I would highly recommend to anyone and I know we will be making this an annual family vacation! A definite GEM!

6/10 Okay

Gavin, Alberta

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Location Location Location
The condo could have used a little TLC. Light bulbs, window coverings, balcony door lock didn't function properly. Location was excellent and the views were superb!

10/10 Excellent

Alain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vrai ski in ski out
Vrai ski in ski out. Super !
Stayed 4 nights in Jan 2022

6/10 Okay

jiyin

보통. 주변지역 볼거리와 산행코스 미약함. 숙소에서 보이는 보는 뷰는 좋음.
Stayed 2 nights in Jul 2019

8/10 Good

Gachet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019