1 Bedroom Apartment (1 King Bed + 1 Single Bed) | Private kitchen | Microwave, electric kettle, toaster

Reviews of Southport Motel & Apartments

3.5 out of 5
Southport Motel & Apartments
131-133 Nerang Street, Southport, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 281 out of 646 reviews" "
Rating 8 - Good. 260 out of 646 reviews" "
Rating 6 - Okay. 68 out of 646 reviews" "
Rating 4 - Poor. 26 out of 646 reviews" "
Rating 2 - Terrible. 11 out of 646 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phill

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Fair for price
Stayed 1 night in Mar 2024
Response from Stevo on 15 May 2024
Hi Phill,Thank you for the 5 out of 5 review. We hope to welcome you back in the near future.Kind regards,Southport Motel & Apartments

6/10 Okay

William

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location great. Reception staff very professional and helpful. Bathroom well below par, with broken shower. Not enough space or facilities to prepare food. The room was not serviced in three days. Outlook from window - none! It had the feeling of being in a cellblock.
Stayed 3 nights in Apr 2024
Response from The SMA Team :) on 3 May 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and our reception staff professional and helpful. We thank you for your feedback in relation to your room. You may have noticed that all of our apartments have recently been renovated.We will pass your feedback on to Management to consider when upgrades are made to the motel accommodation.

10/10 Excellent

Yuk Nam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely stay in this motel and will recommend to everyone.
Stayed 3 nights in Mar 2024
Response from Kind Regards Jamie on 26 Mar 2024
Hey Yuk, Thank you for your kind words and fantastic score, we look forward to your next visit. Please let me know if you need any information sent to you about the motel and the area.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, clean and affordable.
Stayed 1 night in Feb 2024
Response from Jamie on 4 Feb 2024
Hey Ian, Thank you for your kind words, our team and I really appreciate your feedback. Look forward to having you back with us in the future.

10/10 Excellent

Chevagh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic little getaway we had here
Stayed 2 nights in Jan 2024
Response from Jamie on 30 Jan 2024
Hey Chevagh, Thank you for giving us a great score of 5/5. Our team and I do our best to deliver a great service for our guests.

2/10 Terrible

Tamara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful dont recommend to anyone.very rude staff.
Stayed 4 nights in Jan 2024
Response from Stevo on 22 Jan 2024
Hey Tamara,We appreciate the time you took to write a review. Here at Earls Court, we do not condone any acts of violence or abuse and this is the reason you were asked to leave. We wish you all the best in the future.Regards,Earls Court Motel & Apartments

6/10 Okay

Fabiene

Liked: Staff & service
We had three of us to stay, two single beds with no blankets only a sheet and a double sofa bed with no pillows to use Blankets that were in the room were smelly Corridor smelt like cigarette smoke
Stayed 1 night in Jan 2024
Response from Stevo on 18 Jan 2024
Hi Fabiene,Thank you for reviewing your recent stay with us. Due to the warm weather we keep our blankets stored in the cupboard. We sincerely apologize for the cigarette smoke smell in the corridor, this is something we will address immediately. We hope to welcome you back in the future.Kind Regards,Stevo.Earls Court Motel & Apartments

2/10 Terrible

Yvonne

Stayed 2 nights in Jan 2024
Response from Stevo on 17 Jan 2024
Hi Yvonne.Thank you for taking the time to share your experience with us. We're sorry to hear that your stay fell short of expectations, and we would like to sincerely apologize for any inconvenience you may have encountered.To better understand your concerns and address them promptly, we kindly ask you to reach out to our team. Your feedback is invaluable, and we are committed to making things right for you. Please contact us directly.Your satisfaction is our top priority, and we appreciate your assistance in helping us improve. We look forward to the opportunity to make amends and provide you with the exceptional experience we strive to deliver.Thank you for choosing Earls Court Motel & Apartments.Warm regards,Stevo

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jamie on 14 Jan 2024
Hey Leslie,Thank you for choosing Earls Court Motel & Apartments and for a great rating. We wish you and your family a great New Year.

6/10 Okay

James

Travelled with partner
Liked: Staff & service
OK for the price
Stayed 3 nights in Jan 2024
Response from Jamie on 14 Jan 2024
Hey James, Our team and I appreciate you taking the time out to leave us a review and we look forward to seeing you again.

8/10 Good

kostas

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Stevo on 9 Jan 2024
Good afternoon,Thank you for taking the time to review your recent stay with us. We hope to welcome you back in the near future.Kind Regards,The Earls Court Motel & Apartments Team

4/10 Poor

Hamish

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was clean. Very noisy property every sound echos across the internal courtyard....babies crying, schoolies drinking. Shower was hopeless, I have more water pressure in my drink bottle.
Stayed 2 nights in Nov 2023
Response from Stevo on 19 Nov 2023
Hi Hamish,Thank you so much for taking the time to review your stay with us. We are pleased to see you are happy with the cleanliness of our motel, our housekeeping team do an amazing job. We do apologise for the noise you endured during your stay our after hours manager did attend to both of these issues and reported the noise stopped pretty quick. Our focus at Earls Court is the comfort of all our guests. We are currently in the planning process of upgrading our motel rooms soon after completion of our apartment block (almost complete). We do hope that you will return in the near future.Kind Regards,Earls Court Motel & Apartments Team

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Undercover parking good
Stayed 2 nights in Nov 2023
Response from Stevo on 19 Nov 2023
Good afternoon Peter,Thank you so much for taking the time to review your most recent stay. We are happy to see that you took advantage of our free undercover parking during your stay. We hope to see you again in the near future.Kind Regards,Earls Court Motel & Apartments Team.

4/10 Poor

Lesley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It might close to everything but had no cleaning in the four days. No I wouldn’t stay there again. Staff at front desk very friendly.
Stayed 4 nights in Oct 2023
Response from Stevo on 29 Oct 2023
Good evening Lesley,Thank you for taking the time to provide us with feedback about your stay. I am very pleased to see that our staff are providing the best customer service. I am very sorry that you are disappointed about the room cleaning schedule. We do offer a weekly service to our guests staying longer then 7 days. We also happily provide any fresh linen and amenities as requested. If you would like to chat with us further regarding your recent stay, please contact us directly.Kind Regards,The Earls Court Motel & Apartments team,

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Stevo on 28 Oct 2023
Good afternoon Simon,Thank you for taking the time to review your recent stay. If there is any feedback you can provide us about your stay please contact us directly here at Earls Court our focus is to provide the best guest experience possible. We hope to welcome you back in the future.Kind Regards,The Earls Court Motel & Apartments Team

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a week at the Earls Court Motor Inn and the room had all the essentials needed (I was out most days so I wasn’t needing anything too flash, a bed and bathroom was all I needed lol) The staff are very friendly and helpful. Underground parking was great and away from the public. The location of the Motel was great too and close to all the shops and restaurants.
Response from Stevo on 26 Oct 2023
Good morning Shani,Thank you for the 5 star rating. We are pleased to see that the room you booked met your needs and the staff have looked after you. We hope to see you again in the near future.Kind Regards,Earls Court Motel & Apartments team.

8/10 Good

Andrew

Staff were helpful when I needed some documentation printed on their office printer, was generous of them. Nice people, nice place.
Stayed 5 nights in Oct 2023
Response from Qualen on 20 Oct 2023
Hey Andrew, Thank you for taking the time to leave us a great review, we are happy that you enjoyed your stay and we look forward to your next visit here at Earls Court Motel & Apartments. Kind Regards

6/10 Okay

Kirtsey

Disliked: Property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Stevo on 2 Nov 2023
Good afternoon Kirtsey,Thank you for taking the time to review your recent stay with us here at Earls Court Motel & Apartments. We hope to see you again in the near future.Kind Regards,Earls Court Motel & Apartments team.

8/10 Good

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay but nothing really nearby. Tram right out front but reluctant to use at night.
Response from Jamie on 24 Sept 2023
Hey Helen, Thank you for choosing Earls Court Motel & Apartments and leaving us a great review. G link has been fantastic here on the GC for getting around. We look forward to your next trip.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was renovations going on but I didn’t find that a problem. Will look good when complete soon. Cleanliness & friendly staff made up for any minor inconveniences.
Stayed 4 nights in Aug 2023
Response from Jamie on 22 Aug 2023
Hey Janet, Thank you for your kind words, our staff and I always like to get great feedback and 5/5. Our new apartments will be up and running soon. Kind Regards Jamie

4/10 Poor

Pradeep

Stayed 1 night in Aug 2023
Response from Jamie on 3 Sept 2023
Hey Pradeep, Thank you for taking the time out to rate your stay, hope to see you again soon. Kind Regards Jamie

10/10 Excellent

Brett

Stayed 1 night in Jul 2023
Response from Jamie on 2 Aug 2023
Hey Brett, Thank you for giving us 10/10, our team and i are really grateful.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Jamie on 28 Jul 2023
Hey Kevin, Thank you for taking the time out to leave us a great review, thank you for choosing Earls Court Motel & Apartments.

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
might not be the most fancy motel, but the room was clean ,staff very friendly and undercover parking.. short walk to tram station and a fantastic IGA..
Stayed 4 nights in Jul 2023
Response from Jamie on 20 Jul 2023
Hey Carolina, Thank you for your great feedback, we are very lucky to be so close to everything. Look forward to seeing you again soon.Kind Regards Jamie

10/10 Excellent

DAVID

Stayed 3 nights in Jul 2023
Response from Jamie on 2 Aug 2023
Hey David, thank you for giving us 5/5 rating. We look forward to your next trip here.

2/10 Terrible

Kevin

Disliked: Property conditions & facilities
No facilities for elderly and disabled patrons. Getting luggage moved up stairs whilst balancing on a walking stick is not easy or safe. The room door had a bad lock, and no secondary lock to make you feel secure. The shower soap dish had fallen off. There was a wall light above the bed which flickered all night, even though the power was switched off! The TV needed to work better, with no HD channels available but many, many incomprehensible ethnic radio channels. This place was not worth the tariff.
Stayed 1 night in Jun 2023
Response from Jamie on 23 Jun 2023
Dear Kevin, Sorry to hear you had some issues with your room, i have been and checked your room you stayed in and have fixed the following soap dish and light. All the tv's we have our digital and plan to renovate and upgrade all the motel rooms soon. At the moment we our half way through our newly renovated apartments. Thank you for taking the time out to leave us feedback. If you would like to discuss further please contact me.

6/10 Okay

Dionicio

Liked: Cleanliness
Stayed 7 nights in Jun 2023
Response from Jamie on 23 Jun 2023
Hey Dionicio, Thank you for taking the time out to leave us a great review, we look forward to our next visit here at Earls Court Motel & Apartments.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Basic Accommodation near Doctors and Tram Station
Basic accommodation, needs renovation/updating, but close to doctors, tram station, cinema and small shopping village. No lift from underground carpark to the 2 levels of rooms above. Internal corridor is echoey and noisy if people are talking. Bathroom is very small. Check-in was easy and pleasant.
Stayed 1 night in Jun 2023
Response from Jamie on 10 Jun 2023
Hey,Thank you for your feedback we appreciate your time to to this. In our back building we have started to renovate our 1 bedroom Executive rooms. Our plan is to bring this next to our motel side. Kind Regards Jamie

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost
Stayed 2 nights in May 2023
Response from Jamie on 24 May 2023
Hey Robert, Thank you for your 5/5 review our team and I really appreciate you taking the time out to leave us a great rating.

8/10 Good

Jatinder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet place to stay away from rush.
Stayed 1 night in Apr 2023
Response from Kind Regards Jamie on 27 Apr 2023
Hey Jatinder, Thank you for leaving us great feedback we look forward to your next visit here at Earls Court Motel & Apartments.

10/10 Excellent

Wendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely one bed apartment, very clean and had everything we needed.
Stayed 3 nights in Apr 2023
Response from Kind Regards jamie on 27 Apr 2023
Hey Wendy, Thank you for taking the time out to leave us a review, really nice to meet you both. Our vision is to have have all our rooms renovated in the next couple of years.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness & new inside.Walkable.
Stayed 7 nights in Apr 2023
Response from Jamie on 20 Apr 2023
Hey Ricky, Thank you for your feedback our team and i really appreciate your review. Look forward to your next visit here at Earls Court Motel & Apartments. Kind Regards

10/10 Excellent

Barry

Stayed 1 night in Apr 2023
Response from Kind Regards Jamie on 27 Apr 2023
Hey Barry, Thank you for leaving us a 5/5 review our team and i really appreciate your feedback.

8/10 Good

KEDAR

Liked: Staff & service, amenities, property conditions & facilities
Friendly reception staff and smooth check-in/out. Clean and fresh air and convenient location .
Stayed 2 nights in Mar 2023
Response from Jamie on 29 Mar 2023
Hey Kedar, Thank you for your kind words our team and i appreciate your feedback. Look forward to your next visit to Earls Court Motel & Apartments.Kind Regards Jamie

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Quiet area but easy access to Light rail & supermarket.
Stayed 3 nights in Mar 2023
Response from Jamie on 19 Mar 2023
Hey Anthony, Thank you for your 5 out of 5 rating. Location has been very good to us with transport to get around the Gold Coast and New Shopping centre Queens street Mall. Hope to see you again soon

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of Earls Court together with the tram so close by made it an ideal place to stay. We were a family of 4, I only wish we could have stayed in a larger room as it did get a little cramped. However, the size of our room did not take away the overall positives of this place.
Stayed 7 nights in Jan 2023
Response from Jamie on 12 Feb 2023
Hey Steven, Thank you for your feedback we really appreciate you taking the time out to write this. We have started to renovate all our rooms we will look at this thank you.

10/10 Excellent

LELE

Stayed 4 nights in Jan 2023
Response from Jamie on 30 Jan 2023
Hey Lele, Thank you for giving us 10/10 this means a lot to our team. We are now going through renovations to our 1 bedroom Executive rooms.Kind Regards Jamie

8/10 Good

Kylie

Travelled with family
Liked: Cleanliness, staff & service
It was clean
Response from Earls Court Team :) on 18 Jan 2023
Thanks for taking the time to leave your 4 star review Kylie.

10/10 Excellent

Nancy

10/10 Excellent

Kaylene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can not fault the newly renovated apartment they put us into overlooking the pool. We had a lovely stay. The building front is an older style but the inside of the apartment was very modern and very comfortable.
Response from Earls Court Team :) on 18 Jan 2023
Thanks so much Kaylene for taking the time to leave your wonderful 5 star review. We are so pleased you like the newly renovated apartments. They are proving very popular! We hope to see you again soon!

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Jamie on 27 Dec 2022
Hey Curtis, Thank you for taking the time out to leave us feedback, from all the team here at Earls court Motel and Apartments we wish you a happy New Year.

8/10 Good

Ian

8/10 Good

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.Thanks
Stayed 5 nights in Nov 2022
Response from Jamie on 8 Dec 2022
Hey Vladimir, Thank you for a great review, look forward to your next visit here at earls court motel & Apartments.Kind Regards Jamie

10/10 Excellent

Mack

Liked: Staff & service, property conditions & facilities

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paper thin walls, didn't seem like any noise insulation at all, could hear just normal conversation between neighbours. Beds need replaced, they're like worn out tramplolines, saggy and you can feel the springs. Furniture all very dated looking, paint blistering in many places. No usable power points at all near beds, seems completely inadequate given the amount of mobile devices people have these days.
Stayed 4 nights in Oct 2022
Response from Jamie on 30 Oct 2022
Hey James, Sorry you had a bad stay, i have been into your room this bed you have slept on is brand new. We have started to renovate our apartments and then onto our motel rooms next. Thanks for your feedback

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and hopeful. The room was spotless and super comfy bed
Stayed 2 nights in Sep 2022
Response from Jamie on 20 Oct 2022
Hey Danielle, Thank you for your kind words our team and i try our best to deliver a good service from when you arrive to check out. Kind Regards Jamie

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, reception staff very friendly and helpful, quiet room with very comfortable bed.
Stayed 2 nights in Aug 2022

8/10 Good

Karaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Tram
Stayed 5 nights in Jul 2022

8/10 Good

RAJESHWAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we really liked our stay at Earls, it was convient as the light rail was just next to it.
Stayed 3 nights in Jun 2022
Response from Jamie on 30 Jul 2022
Hey Rajeshwar, Thank you for your kind words and look forward to your next trip here to Earls Court Motel & Apartments. Kind Regards Jamie