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Rating 10 - Excellent. 136 out of 565 reviews" "
10 - Excellent
136
Rating 8 - Good. 179 out of 565 reviews" "
8 - Good
179
Rating 6 - Okay. 156 out of 565 reviews" "
6 - Okay
156
Rating 4 - Poor. 59 out of 565 reviews" "
4 - Poor
59
Rating 2 - Terrible. 35 out of 565 reviews" "
2 - Terrible
35
7.4/10
Cleanliness
7.8/10
Staff & service
8.0/10
Amenities
6.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Andrew
Travelled with partner
23 Apr 2024
Liked: Staff & service
Roadworks most of the night the laundry required for one dollar coins to operate
Dear Elaine,Thank you for your review. Our café is during renovating for a better decoration and will be open soon but do not worry because there are another 4 cafés around this area by 2 minutes walk from the motel.Best regards,TomMotel manager
Happy with the location. Across the road from a pharmacy, Woolworths, butchers.
A block away from Mermaid Beach easy walk.
Not far to drive to Pacific Fair a large shopping complex, cinemas and restaurants.
Margaret
Stayed 6 nights in Oct 2023
Response from tom on 30 Oct 2023
Dear Margaret,Thank you for your review. we look forward to welcoming you again in the future.Best regards,TomMotel manager
Dear Ebony,Thank you again for you perfect review.Best regards,TomMotel manager
2/10 Terrible
Rohit
Business traveller
20 Aug 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
The room and property was ok. but the group of teenagers staying there and partying all night until 4am in the morning. could not get any sleep. will not be staying here again.
Rohit
Stayed 1 night in Aug 2023
Response from Tom on 20 Aug 2023
Dear Rohit,We are so sorry for this situation that happening during your stay on Friday night. We always warning our guest for reduce their noise during the night. This can happening in everywhere from person who is inconsiderate of others.Best regards,TomMotel manager
6/10 Okay
Justin
Business traveller
17 Aug 2023
Liked: Property conditions & facilities
The room was all right but I couldn't sleep for the two nights I stayed there because of the noise from the road.
Justin
Stayed 2 nights in Aug 2023
Response from Tom on 17 Aug 2023
Dear Justin,The light rail stage 3 is during randomly construction at some night along Gold Coast high way from Broadbeach to Burleigh Heads. This effect every businesses along the high way. Best regards,TomMotel manager
10/10 Excellent
Stephanus
12 Aug 2023
Stephanus
Stayed 1 night in Aug 2023
Response from tom on 13 Aug 2023
Dear Caitlin,Thank you for your excellent review. We look forward to welcoming you again in the future.Best regards,TomMotel manager
Dear Jason,We have plan to do pool heated in the future but that cost a lot and we don't want to increase the room rate.Thank you for your recommendationTomMotel manager
The property is at the tail end of renovations so is very fresh with the occasional new paint smell in some areas. The bed was very comfortable and the sheets were fresh. The room still has some reno to go but would stay tomorrow if we could. Close to nice cafes, restaurants and supermarket. Traffic could be noisy at time so we would suggest booking a room at the back.
Gae
Stayed 1 night in Jun 2023
Response from Tom on 2 Jul 2023
Dear Gae,Thank you for your review. The motel located next to the main road may be caused a bit noise during peak time but very convenance for guest for many shop, restaurant, Woolworth and transportation around the motel.Best regards,TomMotel manager
Dear Wai Ling,Yes it is. There are plenty of shops around the area, Woolworth, Restaurants, Post office, Medical center, Club also 5 mins to beach and direct bus to the airport.Best regards,TomMotel manager
10/10 Excellent
Meg
Travelled with family, Travelled with family and small children, Travelled with partner
The rooms and hotel are very clean new and have a comfortable feel on arrival and during our stay the gentleman on reception was so kind friendly and more than happy to help with any enquiries and great coffee.
Meg
Stayed 1 night in May 2023
Response from Tom on 2 Jul 2023
Dear Meg,Thank you for stay with us and for your nice review. We look forward to welcome you here for your next stay.Best regards,TomMotel manager
6/10 Okay
Jason
Travelled with family
21 May 2023
Liked: Cleanliness, staff & service
We had the family suite which was fine.
But it would have been a lot better if we had been given notice about the room been freshly painted. The smell was quite overwhelming & created a lot of discomfort.
Otherwise the place was okay !
Jason
Stayed 1 night in May 2023
Response from Colson on 26 May 2023
Dear Jason,We are sorry about any inconvenience that occurred during your stay. As we are renovating the motel the rooms were just freshly painted. We hope to see you again in the future.Kind Regards,Montego Team