Indoor pool, outdoor pool
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Reviews of Hotel Room - Sun City Resort

Hotel Room - Sun City Resort
Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

8.6/10

Cleanliness

6.8/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel C.

Liked: Cleanliness
Simple but nice room in a handy location
Easy communication with the property manager. A simple, but good unit in a handy location. Lots of features to enjoy on the building as well.
Stayed 1 night in May 2024

8/10 Good

Javier A.

Qld short trip
Accomodation was nice , clean and tidy , centrally located The complex was very good
Stayed 3 nights in Apr 2024

8/10 Good

Gaylene W.

Liked: Cleanliness
Accommodation
Accommodation was good. Great location.
Stayed 4 nights in Feb 2024

10/10 Excellent

Katrina B.

Liked: Cleanliness
Lovely stay
May was wonderful, very lovely informative and wonderful communication. The resort was lovely, pool was great and many things to do. The only thing was I felt the room was quite a bit smaller than I anticipated from looking at the photos and looking out from the balcony was not great although as it’s a concrete roof. know these things are not the fault of the host or where the room is situated but I guess as we were near the beach I was hoping of at least a little bit of seeing the beach or ocean. But overall lovely
Stayed 1 night in Jan 2024

8/10 Good

Barbara M., Hamilton, Ontario, Canada

Liked: Cleanliness
Great room at a top resort!
We really enjoyed our stay at this resort where rooms are usually far more than we paid to the owner through VRBO. We got to enjoy most of the amenities at the resort without paying the usual daily rate. Our room was very clean and nicely appointed.
Stayed 4 nights in Oct 2023

6/10 Okay

KIERAN, Melbourne

Travelled with partner
Liked: Amenities
The sun city resort is a great property with many pools, slides and facilities and right on the tram line and walkable to surfers! Beware however that the property being booked is a private sublet rental NOT the hotel themselves despite being on Expedia which means no housekeeping, reception support, different check in times etc. owner didn’t want to meet to give key as it was late (8pm) despite mentioning checkin was until 9. Owner makes you meet him outside in park and whisks you past reception which was a little suspect. Recommend if arriving late book direct (official reception is until 11pm) room offered was in okay condition but a little run down, dirty socks underbed, no milk in fridge, dust in places but an okay place to stay, again for same price suggest booking direct with hotel vs a sublet.
Stayed 6 nights in Oct 2023

8/10 Good

Andrew, Byrrill ck

Travelled with partner
Liked: Cleanliness, amenities
Convenient
Stayed 2 nights in Sep 2023

6/10 Okay

Kariema B.

Disliked: Cleanliness
My room was very small
I don’t like this hotel because what ever show in photos online not exactly the same I book online but doesn’t tell me what level they give level 2 and plus I don’t see any beach in front my window all buildings was in front of me and very warm inside of room I came to enjoy holiday but not happy
Stayed 2 nights in Jan 2023
Response from VrboOwner on 24 Jan 2023
The satisfaction of our guests is our top priority and we take all feedback very seriously. Unfortunately, this review is both inaccurate and manipulative. The guest had emailed us two days before check in and asked to change her room to an ocean view at high level. We were unable to accept her request as the rental property posted online is identical that is what you see is what you get. Then she requested refund as compensation for not providing a higher floor apartment with ocean views which we have never advertised as such. Given the nature of the events, these unfair review comments do not reflect the typical experience of our guests and should not be considered. ParadiseFound Management

8/10 Good

Margaret S.

Liked: Cleanliness
Great location
Host May very obliging and efficient in communications with us. Unfortunately we were very near maintenance work being carried out which was disruptive for a whole day; safe in room not working. We did overall enjoy Mantra Sun City ! Thanks
Stayed 3 nights in Nov 2022

10/10 Excellent

Nathan O.

Liked: Cleanliness
If you are looking for a nice little room to stay in while visiting the Gold Coast. This is it!
Overall it was a great experience. From start to finish it was an easy process to check in and check out. The host was there to greet me in the lobby and was very welcoming. The room was very well kept and very well maintained. The location is perfect if you want to go for a walk down the beach. Tram station is juet outside the building. Only a few minutes drive to Pacific Fair. Overall it was a great experience from start to finish and i would happily stay here again.
Stayed 2 nights in Oct 2022

4/10 Poor

Danielle, Kelvin Grove

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We liked the resort facilities . Did not like the bed, it smelt of urine and did not like not being able to utilise the facilities after check out as the person managing the room wanted the key back at 10am
Stayed 1 night in Oct 2022

10/10 Excellent

Niki P.

Liked: Cleanliness
Shopping holiday
Excellent facilities pools, spas, tennis court. Practically walk out door to tram not far to beach. The owner very friendly and accessible.
Stayed 2 nights in Oct 2022

10/10 Excellent

Peddar d.

Liked: Cleanliness
Easy convenient, no fuss
The Hotel has a lovely sandstone entrance. Trams are very easy to access from the hotel (station is right out the side gate) The room is neat and tidy with a balcony. The shower and bed are very good. The only idea I had, which would make the room even better for me would be to have cold, filtered water in the room. Also the paintings in the corridor/ hallway of the hotel on the level the room is on are rather spooky. I would stay again without hesitation. Thank you.
Stayed 1 night in Oct 2022

10/10 Excellent

Joanne K.

Liked: Cleanliness
Great place
Room was neat and tidy. Within walking distance to Cavill Avenue. Great communication with owner. Will stay again. Thank you
Stayed 1 night in Jul 2022

8/10 Good

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was good to be able to only stay 1 night, most are requiring more than 1 night booking.
Stayed 1 night in Jun 2022

10/10 Excellent

Brayden Y.

Liked: Cleanliness
5 stars!
this was an awesome destination, perfect for you and a partner or friend. gorgeous place, in the heart of surfers paradise also. definitely recommend!
Stayed 1 night in May 2022

8/10 Good

Punaj

Travelled with partner
Liked: Cleanliness, amenities
Nice and clean to city
Stayed 3 nights in Apr 2022

10/10 Excellent

Graham F.

Liked: Cleanliness
Honeymoon
Awesome stay. Shower was amazing just a little shy of hot water for two Showers, but overall perfect. Tram Station just out the back of the apartment and just a few stops before surfers paradise around 5mins. Beach is a stones throw away also from apartment,. The amenities were lovely could easily spend the day chilling by the pool's etc..With the beautiful sun sets from our balcony, a perfect end to the day. Love to buy the place but we have a big family now. Definitely stay here again and again as some family & friends live this way. 10 out of 10.
Stayed 11 nights in Feb 2022

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to cancel due to COVID-19 and no refund or credit was offered I will never never again have anything to do with this group again and will never book travel to the Gold Coast fir along time
Stayed 1 night in Jul 2021

10/10 Excellent

Sue M.

Liked: Cleanliness
Central location and budget friendly
Centrally located budget friendly option for short stays. Everything you need to stay right in the middle of the action without having to spend a fortune.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I booked what Wotif picture showed, not the one which is now in the picture, the original picture had a big room with half sized kitchen, not a microwave in a cupboard, very ordinary, no kitchenette, no carpet, very very tiny Nice and clean and tidy just the smallest motel room I’ve ever stayed in We were able to check in early which was a bonus
Stayed 1 night in Aug 2020

10/10 Excellent

Felicity O., Bellbowrie, Australia

Liked: Cleanliness
Comfortable and great location
A comfortable room with everything we needed. Easy communication and arrival process, would stay there again. Thank you!
Stayed 1 night in Oct 2019

10/10 Excellent

Fiona B.

Liked: Cleanliness
Comfortable and so central.
May’s apartment is so clean and comfortable with a great shower. It’s handy to everything Gold Coast. Great stay.

8/10 Good

Hope S.

Nice location
I had a few issues with key not working and thought the photos were a little nicer than the actual room however location was good and they took care of issue promptly. I would stay there again
Stayed 1 night in Mar 2019