Deluxe Apartment, 3 Bedrooms, Accessible, Ocean View | Balcony
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Reviews of Deluxe Chevron Renaissance

4.5 out of 5
Deluxe Chevron Renaissance
23 Ferny Ave, Surfers Paradise, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 18 reviews" "
Rating 8 - Good. 2 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lucy

Travelled with family
Liked: Room comfort
Good stay, soured at check out
Check in was fine, very friendly. The apartment was very spacious with a great view but like all units I’ve stayed in at this resort they are run down and could be cleaner. My only complaints about the room (all minor) are that there was no fry pan, only small pots; only 1 roll of spare toilet paper for an 8 day stay; no dishwater tablets/powder provided; no pegs to hang out the washing; and I couldn’t get the tv to turn on in the master. Checking out was not pleasant and really soured my stay though. I was told check out was at 10am and to leave the keys in the room and walk out. I had a man let himself into my apartment at 9:45am, calling out hello and when I called hello back (from the bedroom) he left. It was obvious I was still in my room, all my staff was piled by the door. I think the very least that could’ve been done is a text or call first.
View from the balcony
Stayed 7 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Tower 1 on the 25th floor. The view from the balcony was awesome, looking across to Surfers Paradise beach and north towards Southport. The apartment was in good condition with great in-room facilities, including Foxtel and good sized TVs in the living room and main bedroom. The living room had plenty of seating for the 7 people we had staying plus a couple of extra guests over the week we were there. Beds were comfortable and clean. Furniture was modern and the kitchen had all the utensils we needed. We also requested a bed configuration change to a queen and 4 singles and they were happy to accommodate us. There's a Coles right underneath the building and plenty of places to eat out, as well as being close to the Surfers Paradise mall for many choices for shopping and eating out. The main pool and spa are great, with BBQ facilities if you want to use them. The indoor pool wasn't heated at the time we were there as it was not working. Hopefully it's fixed soon. Wifi is extra though there is free wifi downstairs in the shopping centre. We found the paid wifi to be fine for streaming on a Google TV and general internet use and it wasn't too expensive. Car park for the apartment allowed us to park two cars in the space provided which was great as we didn't have to pay for extra parking. Kevin did a great job in welcoming us and answering some extra questions we had during our stay. He was always very responsive to requests.
Stayed 7 nights in Apr 2021
Response from Kevin on 23 Apr 2021
Dear Anonymous thank you for your kind words, i am so pleased you enjoyed your stay and would like very much for you to return as some stage........Thank you and Best Regards Kevin

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weather and awesome hotel
Stayed 7 nights in Jan 2021
Response from Kevin on 23 Apr 2021
Dear Amando it was great having you and Vince stay with us, and would be welcomed back any time, thank you for your kind words........Best Regards Kevin

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in your was quick and easy, room was immaculate upon arrival, the location was and close to everything
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and excellent central location for surfers paradise
Stayed 1 night in Mar 2021

10/10 Excellent

Soha, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean with great views and great friendly staff who were very accommodating
Stayed 7 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Kevin was very helpful and found us secure parking for a bigger vehicle great customer service would stay again
Stayed 3 nights in Dec 2020

8/10 Good

Sarah, Semaphore

Travelled with family
Liked: Staff & service
Disliked: Amenities
Property managers were absolutely wonderful. The room itself is very dated and could use updating. There was black long hairs everywhere. The major drawback to this property was the elevators. I read other reviews warning about the elevators being broken abs the long wait but I never imagined how bad it actually was. We made it fun with making jokes and getting the crowd of people waiting with us laugh but it was really bad... we waited up to 25 minutes constantly
Stayed 5 nights in Dec 2020

10/10 Excellent

Suzanne, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & Clean Great apartment & views we’re awesome
Stayed 3 nights in Dec 2020

6/10 Okay

scott, Sunshine Coast QLD

Travelled with family
Liked: Staff & service, amenities
The property was in a great location for Surfers beach, shops and restaurants. Unfortunately the property is becoming dated - the lifts are slow and only 3 of the 4 were working (we had to wait 20 minutes at one time to get a lift). Our 3 bedroom apartment room had great views (northeast facing) but the furniture is tired (dining table scratched and chairs peeling vinyl and missing pads making them wobbly) probably the biggest lack was the number of cups and glasses - there were 2 mugs for the 6 of us and a total of 5 mixed glasses.There was no tea towel or dishwashing liquid (we ended up buying our own - so we could leave the unit clean and tidy). Living area balcony doors were hard to open (off their tracks?) and shower heads and bulbs in the bathrooms need replacing. TV's are old and tired (bedroom tv is about 12 inches wide) and bedroom drawers/furniture are tired and need replacing to bring it up to the standard of the photos they show when you book. Overall we enjoyed our stay - pity our room didn't reflect the quality shown online.
Stayed 3 nights in Dec 2020
Response from Kevin on 30 Dec 2020
Hi Scott i thank you for your constructed comments, unfortunately the apartment we had allocated for you was flooded the day before your arrival, this was done by the outgoing guests who let the sprinkler system off which caused a 1000ltrs of water to flood the apartment, we had only two options, one was to cancel your booking or two was to find you another apartment which is what we did, i wish you would have called whilst you were here regarding the issues, but once again i thank you and wish you and your family a Happy Healthy New Year........Best Regards Kevin

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is great for all the family. Location is extremely close to everything.
Stayed 7 nights in Dec 2020
Response from Kevin on 26 Dec 2020
Dear Anonymous, thank you for you 5 out of 5 score, i wish i knew who you was, you have my number please text me........Best Regards Kevin

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
The balcony was dirty & had a small bottle left on it. The Foxtel didn’t work on the tv & reception could not be contacted to fix it.
Stayed 1 night in Aug 2020
Response from Kevin on 16 Aug 2020
Dear Anonymous can you please let me know what apartment you were staying in as without this information its very difficult to respond to your review........Best Regards Kevin

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Kevin on 26 Dec 2020
Dear Anonymous i wish i knew who you were so i could find out how i could have improved your stay........Thank You and Best Regards Kevin

10/10 Excellent

Mark, Karalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and perfectly appointed for my family’s needs. Hotel is ideally located. Only a few minutes walk to anything you need. We stayed for five nights and didn’t need to use the car at all. The personal service received from the private owner was also very nice touch. Thanks to Kevin , we will be back.
Stayed 5 nights in Jan 2020
Response from Kevin on 26 Dec 2020
Hi Mark thank you for your nice words, you were a great guest and would be welcomed back anytime........Thank You and Best Regards Kevin

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was perfect!! Lifts in our tower were terrible, out of order, over crowding, slow and stopping all the time! Huge delays, up to 45 mins waiting to return to room. Lots of kids dangerously jumping from rocks and bridge! More security needed!
Stayed 7 nights in Jan 2020
Response from Kevin on 26 Dec 2020
Dear Anonymous i am so thankful for your nice comments about our apartment, Your judgement could how been so clouded by the unfortunate lift service, evidently there was some lifts out of order and the service men were waiting for parts........But i feel your frustration because i to had to wait for 20 minutes for a lift........But i am happy to say the lifts as of today seem to be okay, You have my number please send me a text........Best Regards Kevin

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fabulous, directly above Coles, minutes walking distance to everything, clean, had everything we needed, great view, even had 2 strollers for the kids which came in handy!
Stayed 8 nights in Jan 2020
Response from Kevin on 26 Dec 2020
Dear Anonymous person thank you for your nice comments, so pleased you had such a good time and i look forward to seeing you again, who ever you may be........Best Regards Kevin

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from X on 3 Nov 2019
Hi Kellie we are very pleased you had such a nice stay and we would welcome you back anytime...…..Best Regards Kevin

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities
The main shower was leaking the main bedroom light and one of the lamps didnt work and one of the porta cots we paid for was so dirty it could not be used. I left 2 messages and called several times and no one called me back. The view was awesome though and location was excellent.
Stayed 6 nights in Jun 2019
Response from x on 22 Jun 2019
Dear Anonymous, its very hard for me to respond to your review as i don't know who you are and where you stayed.......Best Regards Kevin