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Reviews of Burleigh Point Holiday Apartments

3.5 out of 5
Burleigh Point Holiday Apartments
300 The Esplanade, Miami, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 139 reviews" "
Rating 8 - Good. 52 out of 139 reviews" "
Rating 6 - Okay. 23 out of 139 reviews" "
Rating 4 - Poor. 18 out of 139 reviews" "
Rating 2 - Terrible. 3 out of 139 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

A

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived (with 2 little children) we couldn't get in as the gate was locked. After 20 min of calling out a teenage boy showed up and made comments in not very pleasant voice that we were supposed to get a gate code to let ourselves in. But we never received any instructions!! Then he couldn't get into a small safe on the outside wall of the "office" where our apartment keys were locked in. After another few minutes a teenage girl appeared and unlocked it. When we finally got into the apartment it was well under our expectations. Nothing like on the photos advertised on the web. Moldy bathroom, stained carpet, armchair with rips.(happy to send you my photos). Kitchen had very basic equipment(like what you don't want in your kitchen you put it there). Moreover, despite leaving 2 voice messages on the owner's phone (office is open 2pm-5pm) we never got wifi password- again misleading info on their web. We had an allocated parking spot but there was constantly other car parked (i have a photo). We advice the owner but he never called back. I'm able to overlook all that, but to have an instruction from the owner in writing that if I leave the place unclean and unsalable he would charge my credit card.There was a hoover (and no hair dryer) to remind me to vacuum before I leave. I'm sorry for this long feedback but we feel very disappointed and misinformed. I'd like to suggest you to research properties before you advertise them on your web. It makes you a bad name as well.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The position of the property was amazing. It was just a shame that we could not use the shower in the main bathroom due to no cold water with a tap not working. Beautiful sitting out on the balcony morning noon and night. The unit could have done with a good carpet clean though
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
The blinds were broken in every room, dead cockroaches on floor and linin was dirty. Unit is very run down.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Sandy

Travelled with family
Liked: Staff & service, amenities
Great location, handy to shops and beach. Couldn’t ask for much more
Stayed 8 nights in Nov 2018
Response from BP Management on 4 Dec 2018
Thanks for your review Sandy! Glad you enjoyed your stay!

6/10 Okay

amanda, brisbane

Liked: Cleanliness, staff & service
Nice hotel with lovely beach frontage
Lovely spot with great family park and beach straight across the road. Short walk to great food establishments. Managers were very diligent in ensuring we had access when delayed by traffic.
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Close to beach back of t v dusty screen
Back of tv dusty under lounge and cushion dirty tray in oven dirty screen door wasn't sliding probably blinds on windows weren't working properly and horrible car park

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Burleigh Point Holiday Apartments
Unable to get the unit previously requested or anything near it, instead was placed in probably the worst unit in the complex. As travelling with children, most unhappy with allocation of unit and general condition of unit.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very homely and comfortable in perfect location close to everything

6/10 Okay

Joey

Liked: Room comfort
Nice and close to the beach
Feel comfortable, but far away from city. It is quite close to the beach but a bit difficult to find the hotel

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed. The apartment was very dirty inside.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old moldy building, but next to beach
The room was poorly lit, toaster didn't work, there was a large amount of mold on the windows and screens, and the kitchen blinds. The place needed a really good spring clean. In the underground garage the wastewater pipes appeared to be leaking, so not sure if this was storm water or sewage. Location is excellent however, being right across the road from Burleigh Point (not the Heads), and very close to a supermarket. It was next to a bar, so there was a little noise at night in the weekend, but not bad. You play for what you get with the price. It was a very budget place to stay, but wouldn't want to be there in winter or summer as appeared to have no heating and only a ceiling fan.

6/10 Okay

Claire

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Was spacious and convenient. With a large family great to be able to cook own meals, on the down side the place was dirty-it needs a good scrub, mouldy showers and dirty dishes, the carpets were all stained and it would've been nice to be able to vacuum our crumbs but the vacuum didnt work. We had to purchase dishwashing liquid and toilet paper after the sample size supplied used (stayed 1 week/ supplied 1 day worth).

6/10 Okay

stewo, north haven

Disliked: Property conditions & facilities
Great location
This apartment is in a great location with the beach and the surf club just across the road. The apartment is affordable and quite large but does need a renovation. Overall it is fairly average but if you want an apartment right on the beach good value.

6/10 Okay

Lizzie, New Zealand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location,and view.
The apartments could do with a tidy up and clean. We left it in a cleaner state than how we found it. Clean linen and towels. Was a lovely view and location.

4/10 Poor

boatie, qld

Disliked: Property conditions & facilities, room comfort
Disappointed
No air conditioning, taps leaking, very dated, photos do not reflect actual condition of rooms

6/10 Okay

Andrew, Sunny coast

Disliked: Cleanliness, staff & service
State surf titles
Close to surf carnival Tile floor was greasie Dish wash faulty and crockery in cupboard soiled In general quiet considering being next door to pub Only noise was from drunk tenants

8/10 Good

Sarah, New Zealand

Liked: Staff & service, property conditions & facilities, room comfort
Convenient Hotel, close to everything.
Myself and my two young children stayed here for 8 nights. We found it to be the perfect place to stay on the Gold Coast as we had the beach and a playground right across the road, also toilet and barbecue facilities. A short stroll to the back of the apartment was the main highway where there were two supermarkets and other shops. Plus this was where the buses run. Lovely pool and outdoor spa. I would recommend this place to stay.

10/10 Excellent

cindy, walcha nsw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for families,close to the beach,walking distance to food outlets.clean and friendly!

8/10 Good

Bin, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rate for the location
Good Location. Very close to beach. Great rate. Good service and clean room. Room is big enough to family. Kitchen is fully equipped and can cook almost everything. There was a little difference in "ocean view" from my expectation. Probably 30 degree angel from balcony.

8/10 Good

melinda, Australia

Liked: Cleanliness, staff & service, room comfort
Close to beach & shops
Lovely relaxing couple of days. The kids loved the pool & being close to parks

8/10 Good

Tania, Victoria

Liked: Staff & service
Great location, beach across the road
Unit was a good size, views of beach great, nice pool. Easy access to patrolled beach across the road, amenities like shopping centres & bottle shop nearby. Downfalls were the terrible vertical blinds that let the sun in each morning & terrible pillows, take your own.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous location
Would highly recommend. Awesome location - close to everything!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice place in a great location
Only problem was being next door to the pub with noise on Friday and Saturday night. Thicker glass in the windows would help. Air con would be a big improvement in hot weather too. Beautiful location just over the road from the beach and a short walk to shops.

10/10 Excellent

Tamsyn S.

Liked: Cleanliness, staff & service, room comfort
Perfect location, great value
This place is amazing! Perfect location across from the park, an amazing lookout and a perfect patrolled beach, right by an Aldi, Coles, pharmacy and takeaway. The rooms are not perfect and a bit old (although with young children we prefer that) but very clean and well stocked, and when we needed a light bulb changed it was done in minutes. We had a house in front blocking our view a bit, and there is a tavern on one side that got noisy (although we couldn't hear it and the units are quiet) - but they didn't bother us at all, just saying for honesty's sake. Best value for money we've stayed in since we had kids. Definitely would recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
These apartments are well located close to beach, shops and transportation. Would recommend staying here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, couldn't be better
Making the booking was easy, although I did get confused between 2 rooms/2 apartments and accidentally booked 2 apartments. That was solved because we were up there for a wedding and I managed to offload to other guests. Pleasant apartments and guests/residents were nice.

6/10 Okay

Charlie, Palmerston North, NZ

Liked: Room comfort
Disliked: Cleanliness, staff & service
Great location, close to beach, shops and pub.
Room was okay. However we were a party of 5 and had three forks, four dinner plates, two wine glasses. The room was not cleaned well at all. However, was a great location, nice size rooms. And the kids loved the pool. Good parking.

6/10 Okay

Verified traveller

Disliked: Cleanliness

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Close to beach and Surf Club.
Everything within walking distance of Apartments.
Response from Manager on 18 Sept 2015
Thankyou for your review - it was a pleasure having you, look forward to seeing you back one day soon!

8/10 Good

mel, sydney

Liked: Cleanliness, staff & service, room comfort
Quiet, across from the beach, great value
Tucked up near Burleigh Point the apartment was large and comfortable with a full sized kitchen and laundry, pool and communal BBQ area. Great value !
Response from Manager on 18 Sept 2015
Thanks for your review - we hope to see you back for your next holiday

8/10 Good

Ian, Sunbury victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed the break
Although fairly old the apartment was in reasonably good condition and very spacious, the management were always obliging and friendly. The location was excellent directly across from the beach and a five minute walk to a supermarket and restaurants.Overall the we really enjoyed the stay and would certainly come back here.
We are glad you enjoyed your stay - see you again soon

10/10 Excellent

MAX

Liked: Staff & service, room comfort
GREAT LOCATION
FANTASTIC LOCATION IN BURLEIGH, LARGE ROOMS AND GREAT BEDS, BIG TV. ROOM CLEANLINESS NEEDS ATTENTION - HOUSEKEEPING ARE OBVIOUSLY NOT VERY GOOD.

10/10 Excellent

Tiny, N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel good for families
Close to the beach - central to everything. Theme parks and shopping close by. Loved it
Response from Manager on 18 Sept 2015
Thankyou for your review - we are very glad you enjoyed your stay and had a lovely holiday

10/10 Excellent

reena, uthappa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Love everything about this place, location is great . Close to everything and very clean. Friend people around . Just loved this apartment and will return for sure
Response from Manager on 18 Sept 2015
We are happy you enjoyed your holiday with us - see you back here soon

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

tracey, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal; Service: Flawless; Cleanliness: Immaculate; friendly manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, no air con. Loud
Dirty, milk in sink, no air con. felt very uncomfortable to use the pool as the mangers where using it for a family gathering. Manages had a party in to the early hours of the morning on our first night. The second night was hard to sleep as the apartments Back on to a tavern and there was a group of drunken people making a racket to about 3am.
We are sorry to hear you didnt enjoy your stay, we did have a few guests for a birthday but didnt realise it caused any discomfort I can assure you it doesnt happen often. We do try to work with the tavern next door with keeping noise to a minimum

4/10 Poor

allan, albury

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
give it a miss
greeted by a man wearing no shirt ,with tatts and the smell of alcohol on his breath. the room still had dirty towels left from the previous people. It had no air con which was unbearable in the QLD heat . the glass windows had not been cleaned in years, foyers unclean as well. looks fine from the outside ,close to beach.

8/10 Good

cathy, Australia - QLD - Brisbane

Liked: Staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Friendly; Cleanliness: Neat; enjoyed our stay and will come back again

8/10 Good

Wayne

Liked: Staff & service
Facilities: Everyday; Value: Reasonable; Service: Respectful; Cleanliness: Neat;

6/10 Okay

Michael, Australia - QLD - Brisbane

Disliked: Cleanliness, property conditions & facilities
Facilities: Shabby, Run-down, Bare minimum; Value: Acceptable price; Service: Polite; Cleanliness: Grubby;

10/10 Excellent

SAPURA, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, Outstanding; Value: Great deal, Fantastic, Amazing; Service: Flawless, Remarkable, Outstanding; Cleanliness: Beautiful;

6/10 Okay

Sanson, Australia - QLD - Brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dissapointed that we paid $250

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet accommodation across from the beach
Enjoy staying in a family friendly area...close to shopping facilities; beach; 15 min drive to surfers.....and of course close to theme parks
Response from Manager on 18 Sept 2015
Thankyou for your review - it was a pleasure having you, look forward to seeing you back one day soon!

8/10 Good

Drummonds (NZ), New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place......
Nice place to stay with all the amenities & great access to beach straight across the road.. Even views of the water from our room..... Will be back :-)

8/10 Good

Julie, Thorn lands

Liked: Cleanliness, staff & service, room comfort
Older style, but excellent location!
This apartment is an older style and decor a little dated, however the location is great. The apartment is clean and met our needs. We have stayed herema couple of times, normally when we have a function at the north burleigh surf club, as it is across the road from it. As such we don't use the pool, etc as just want somewhere close, which this certainly is. Overall happy with our stay.
Always glad to have you back!

10/10 Excellent

Elisha, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Paul, Australia - QLD - Brisbane

Liked: Staff & service, property conditions & facilities
Facilities: Above average; Value: Acceptable price; Service: Go the extra mile; Cleanliness: Neat; Staff were very friendly.