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The ceiling was leaking in the bathroom in the middle of the night and the staff helped me to move to amother room. They were very helpfull regardless of this unfortunate situation
Helene
Stayed 1 night in Apr 2024
Response from Allie, Guest Services Supervisor on 25 Apr 2024
Hi Helene, Thank you for your feedback. We're sorry to hear about the inconvience during your stay. We're happy our front desk staff were able to help during this situation.Thank you for your understanding. We look forward to your next stay.
Booked on expedia, as ussual, but this time was charged parking. Which was a surprise.
Room very clean and comfortable except that all pillows were very firm. Would be nice to have 2 soft and 2 firm.
Front desk very polite and welcoming which is much appreciated!
Barrie
Stayed 1 night in Apr 2024
Response from Allie, Guest Services Supervisor on 23 Apr 2024
Hi Barrie,Thank you for your feedback. Parking is done with the airports facilities, so you would pay them directly for parking services. Thank you for your suggestion about diiferent pillows, we will pass this along. Don't hesitate to reach out to our Front Desk staff for anything that may make your stay more comfortable. We look forward to seeing you next time.
Literally almost in the airport terminal which is perfect for our 5AM flight.
Janet
Stayed 1 night in Apr 2024
Response from Allie, Guest Services Supervisor on 23 Apr 2024
Hi Janet.Thank you for your feedback, We hope you had a great flight and look forward to seeing you next time.
10/10 Excellent
Susan, Edmonton
Travelled with family
13 Apr 2024
Well appointed hotel with mix of social spaces that are comfortable and welcoming. Staff was attentive and helpful. Because of weather and our limited time we decided to stay close and ate in the hotel restaurant. Pizza and salad were great and we had awesome service. You have to pay a bit more for the convenience of being connected to the airport but it was totally worth it!
Susan
Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Supervisor on 14 Apr 2024
Thank you for your feedback, Susan! I am so happy to hear that you were both impressed and comfortable! We look forward to welcoming you back soon!
6/10 Okay
Nicole
12 Apr 2024
Nicole
Stayed 1 night in Mar 2024
10/10 Excellent
Tetsuo, Toronto
12 Apr 2024
Tetsuo
Stayed 1 night in Apr 2024
10/10 Excellent
Paul, Sydney
12 Apr 2024
Paul
Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Supervisor on 14 Apr 2024
Thank you for your feedback, Paul!
6/10 Okay
Christopher v, Paradise
11 Apr 2024
Christopher v
Stayed 1 night in Apr 2024
8/10 Good
Duncan, Halifax
Travelled with partner
11 Apr 2024
Proximity to the terminal for a very early start.
Wonderfully helpful staff
Room was cool in comfort and decor but very efficient.
Duncan
Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Supervisor on 14 Apr 2024
Thank you for your feedback, Duncan! I am happy to hear that we were a convenient and welcoming part of your travels! The minimal yet modern style of the rooms is part of the ALT design and it's certainly not for everyone; I am glad that you found it efficient! Hope to see you soon!
I love watching airplane arrivals and departures, the staff were able to put me in a room with a view.
Troy
Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Supervisor on 10 Apr 2024
Thank you for your feedback, Troy! I agree that watching the planes take off never gets old! So glad we could offer you a room that you enjoyed. Hope to see you again next time!
The elevator was not working again. We had dogs in carriers and 2 suit cases. The room was small and the chair was a ridiculous size for the space. The desk girls made up for everything else they were wonderful!
Nanette
Stayed 1 night in Mar 2024
Response from Lauren on 7 Mar 2024
Hi Nanette, thank you for your feedback! I am so sorry to hear that the elevator was not working! I understand how frustrating that is, but I am glad to hear that our front desk staff was helpful and accommodating. I hope you'll give us another chance to impress you fully in the future!
We got in at 11:04 as did some other people and pilots as well. We tried to get them to keep the kitchen and bar open for a few extra minutes so we could order something and weren’t able to convince anyone to do that
Chris
Stayed 1 night in Mar 2024
Response from Lauren on 6 Mar 2024
Hi Chris, thank you for your feedback! I'm sorry to hear that you did not arrive in time to enjoy our restaurant. As our pizza oven is programmed to automatically shut off when the restaurant closes, we are unfortunately unable to remain open past 11pm. Next time I would recommend calling in advance if possible to give our staff a chance to possibly prepare to remain open a little later. We also have several grab and go options available 24 hours per day that would be available to those who arrive on late flights!