All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Beautiful hotel. Great service. Relaxed atmosphere but stylish and luxurious at the same time. Very dog friendly too. Junior suite with bath in the room was wonderful!
Natalie
Stayed 1 night in Mar 2024
Response from Management Team on 1 Apr 2024
Dear Natalie,thank you for taking time to review your stay. We are delighted to hear that you had a good stay with us. Hopefully we will welcome you again in not so distant future.Kind regards,Malmaison Management Team
Very good hotel. Attentive staff, clean big rooms and a good breakfast and bar service. Would definitely stay here again
Daniel
Stayed 2 nights in Mar 2024
Response from Management Team on 1 Apr 2024
Dear Daniel,Thank you for taking the time to review your stay with us.We are glad to hear that you had a good stay.We hope to see you in the near future.Kind regards,Malmaison Management Team
Dear Nicola,Thank you for your time rating your review on our property.We are so pleased to hear you've enjoyed your stay with us at Malmaison. We hope you come to stay with us once more in the future.Kindest regards,
Dear Frank,Thank-you for taking the time to review the hotel! We are so glad to see you had such a great stay with us and we hope we can welcome you again in the not-so distant future! Kindest Regards, Management Team
6/10 Okay
Penelope, Roland
1 Mar 2024
Liked: Cleanliness, amenities
Couldn’t get a hot cup of tea for breakfast, water was in a pump jug and definitely not boiling. Drain in the sink made horrendous noises when our neighbouring rooms showered and poor lighting in bedrooms.
Penelope
Stayed 2 nights in Feb 2024
Response from The Management Team on 1 Mar 2024
Dear Penelope, many thanks for your review! We apologies about the water being not boiling hot for your breakfast tea as well as the noises coming from other guests of ours. Your kind feedback will be logged within the relevant departments. We hope to welcome you soon again! Kindest Regards,
Lovely hotel in great location. Staff were great. Air con wasn’t working properly but still thought 5 star review and these little things happen and I’m sure would be fixed 👍
Steve
Stayed 1 night in Feb 2024
Response from The Management Team on 23 Feb 2024
Dear Steve, many thanks for your 5/5 review! We are thrilled to see you enjoyed your stay with us. Your feedback regarding the AC will be logged within the relevant departments. We hope to welcome you again! Kindest Regards,
6/10 Okay
Vanessa
21 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Vanessa
Stayed 1 night in Feb 2024
Response from The Management Team on 23 Feb 2024
Dear Vanessa, Many thanks for taking your time to leave us this review! Kindest Regards
We couldn’t fault the staff, they were courteous and helpful at all times.
The room although large was poorly designed. The lighting was extremely poor day and night. If you wanted to read you needed the overhead spotlights on which were blinding. The balance of lighting was substandard. There were few available sockets. The bottom sheet on the bed were too small so would roll up when in bed.
Andrea
Stayed 5 nights in Feb 2024
Response from Management Team on 12 Feb 2024
Dear Andrea, Thank-you for taking the time to review the hotel! We will pass on your comments to the relevant departments. Kindest Regards, Management Team
Dear Hoi,thank you for taking time to review your stay with us. We are glad to see that you enjoyed your stay with us. Hopefully we will see you in not so distant future.Kindest regards
Dear Kelly, Thank you for your feedback. We appreciate your perspective, and we're sorry to hear that you felt our hotel resembled a hostel. We strive to provide a comfortable and upscale experience, and we value your input as we continuously work to enhance our offerings. If there are specific aspects you'd like us to address, please feel free to share them so we can better understand your concerns. We hope to have the opportunity to welcome you back in the future for an improved experience.Kindest Regards,
Really enjoyed my stay here. The service was great, attentive, and helpful. Fantastic breakfast The room was very comfortable with everything I needed and a great mattress. There was no skimping in the room - I used room service which was speedy too - minor thing was the room showed signs of wear ie veneer coming off desks but very minor and overall I’d highly recommend the place and will stay again when I visit next
Shona
Stayed 2 nights in Jan 2024
Response from Management Team on 1 Feb 2024
Dear Shona, many thanks for taking your time to leave us this lovely review! We are glad to see you that our staff was helpful and you enjoyed your breakfast as well as our facilities. We hope we can welcome you again in the not-so distant future! Kindest Regards
Had another wonderful stay here celebrating my husband’s birthday. I can’t fault the rooms, service, cocktails and breakfast. We will be back again soon!
Maxine
Stayed 1 night in Jan 2024
Response from Management Team on 1 Feb 2024
Dear Maxine, thank you for taking your time to leave us this review! We are thrilled to see how much you enjoyed your stay with us at Malmaison Cheltenham. We hope we managed to make your special occasion unforgettable and we cannot wait to welcome you again! Kindest Regards
6/10 Okay
Ollie
19 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Ollie
Stayed 2 nights in Jan 2024
Response from Management Team on 23 Jan 2024
Good evening,Thank- you for your review of the hotel! Kindest Regards,Management Team
Good afternoon,Thank-you for taking the time to review the hotel!We thank-you for your lovely feedbackKindest Regards, Management Team
10/10 Excellent
Swathi
8 Jan 2024
Liked: Cleanliness, staff & service
Swathi
Stayed 1 night in Jan 2024
Response from Management Team on 11 Jan 2024
Good morning,Thank-you for taking the time to review the hotel! We hope to welcome you again in the not-so distant future!Kindest Regards, Management Team
10/10 Excellent
Brendan
28 Dec 2023
Brendan
Stayed 1 night in Dec 2023
Response from Management Team on 7 Jan 2024
Good afternoon,Thank-you for taking the time to review the hotel.We are so glad to see you had a great stay with us!We hope to welcome you again in the future.Kindest Regards, Management Team
The hotel is too dark. Had to use my phone torch to read the breakfast menu. The aircon in my room didn’t work. Not enough plug sockets.
Richard
Stayed 1 night in Dec 2023
Response from Management Team on 7 Jan 2024
Dear Richard,Thank-you for taking the time to review the property!We will log your constructive feedback with the relevant departments.Kindest Regards,Management Team
Easily accessible hotel with on site parking walking distance from town centre.
Lovely warm room, friendly helpful staff and excellent breakfast.
Verified traveller
Stayed 1 night in Dec 2023
Response from Management Team on 7 Jan 2024
Good afternoon,Thank-you for taking the time to review the hotel.We are so glad to see you had a great stay with us!We hope to welcome you again in the future.Kindest Regards, Management Team
10/10 Excellent
Marc
18 Dec 2023
Marc
Stayed 1 night in Dec 2023
Response from Management Team on 7 Jan 2024
Good afternoon,Thank-you for taking the time to review the hotel.We are so glad to see you had a great stay with us!We hope to welcome you again in the future.Kindest Regards, Management Team
Great stay, the staff couldn’t have been more helpful. Would thoroughly recommend!
Michelle
Stayed 1 night in Dec 2023
Response from Management Team on 7 Jan 2024
Good afternoon,Thank-you for taking the time to review the hotel.We are so glad to see you had a great stay with us!We hope to welcome you again in the future.Kindest Regards, Management Team
Hotel location is great. I booked a cozy room and it was definitely cozy. It wasn’t quite as upscale as I would have thought. The bed almost felt like it was on the floor. The restaurant was good and the service there was excellent. Overall 4 stars only because my room was pretty basic.
Danielle
Stayed 2 nights in Dec 2023
Response from Management Team on 7 Jan 2024
Good afternoon,Thank-you for taking the time to review the hotel.We are so glad to see you had a great stay with us!We hope to welcome you again in the future.Kindest Regards, Management Team
Really friendly staff, lovely hotel. Great location
Aidan
Stayed 1 night in Dec 2023
Response from Management Team on 6 Dec 2023
Good morning,We are so glad to see you had a lovely stay with usWe hope to welcome you back to the hotel in the not-so distant future!Kindest Regards, Management Team
Good morning,We are so glad to see you had a lovely stay with usWe hope to welcome you back to the hotel in the not-so distant future!Kindest Regards, Management Team
8/10 Good
kelda
27 Nov 2023
kelda
Stayed 1 night in Nov 2023
Response from Management Team on 7 Jan 2024
Good afternoon,Thank-you for taking the time to review the hotel.We are so glad to see you had a great stay with us!We hope to welcome you again in the future.Kindest Regards, Management Team
10/10 Excellent
C
18 Nov 2023
C
Stayed 2 nights in Nov 2023
Response from Management Team on 20 Nov 2023
Good afternoon C,We are so glad you had a 10/10 stay with us!We hope we can welcome you again in the not-so distant future!Kindest Regards, Management Team,
8/10 Good
Daren
13 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Daren
Stayed 2 nights in Nov 2023
Response from The Management Team on 14 Nov 2023
Dear Daren,Thank you for taking the time to leave a review for your stay at Malmaison Cheltenham! We hope to welcome you back soon :)Kindest regards,
Dear Caroline,Thank you for your time writing this review. We are happy to hear you've enjoyed your stay with us at the Malmaison Cheltenham and hope you come once again in the future.Kindest regards,
10/10 Excellent
Patrick
11 Nov 2023
Patrick
Stayed 1 night in Nov 2023
Response from Management Team on 12 Nov 2023
Good afternoon Patrick,Thank-you for taking the time to review us!We are so glad you had a 10/10 stayKindest Regards, Management Team
Dear Zoe,Thank you for taking the time to leave such a lovely review for your stay with us at Malmaison Cheltenham! We hope to welcome you back soon :)Kindest regards,
8/10 Good
Margaret
2 Nov 2023
Enjoyed my stay
Margaret
Stayed 2 nights in Oct 2023
Response from The Management Team on 3 Nov 2023
Thank you for taking the time to leave a review for your stay with us at Malmaison Cheltenham! We hope to welcome you back soon in the not so distant future :)Kindest regards,
Dear stephen,Thank you for taking the time to leave a lovely review for your stay with us at Malmaison Cheltenham! We hope to welcome you back soon for another amazing stay.Kindest regards,
Nice hotel. I arrived late and left early so didn’t get the chance to experience all that it had to offerr
David
Stayed 1 night in Oct 2023
Response from The Management Team on 13 Oct 2023
Dear David,Thank you for taking the time to leave a lovely review for your stay with us at Malmaison Cheltenham! We hope to welcome you back in the not so distant future :)Kindest regards,
6/10 Okay
Chris
Business traveller
4 Oct 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room could do with a very good clean. Mound on tiles, un hovered corners of carpets etc etc
Chris
Stayed 1 night in Oct 2023
Response from The Management Team on 4 Oct 2023
Dear Chris,Thank you for taking the time to leave a review for your stay with us. We have passed on your comments to the relevant departments to be looked into. We hope to welcome you back to show you what a Malmaison stay should be like!Kind regards,
10/10 Excellent
Judith
Travelled with partner
22 Sept 2023
Liked: Amenities
Great stay and a fab location.
Judith
Stayed 1 night in Sep 2023
Response from The Management Team on 22 Sept 2023
Dear Judith, We are so pleased you enjoyed your stay with us ta Malmaison Cheltenham! We hope to welcome you back soon for another amazing stay!Kindest regards,
Very nice room, friendly staff, good location with lots of dining choices nearby.
Kevin
Stayed 3 nights in Sep 2023
Response from The Management Team on 15 Sept 2023
Dear Kevin,We are so pleased you enjoyed your stay with us at Malmaison Cheltenham! We hope to welcome you back soon for another 5/5 stay :)Kindest regards,
Had a couple of lovely days stay for our Anniversary. Staff were very attentive before and during our stay. We we fortunate to have our room upgraded. It was wonderful, clean, spacious, bath and shower and even a fridge. Very well placed at the best side of Cheltenham. Would definitely stay again.
Mark
Stayed 2 nights in Sep 2023
Response from The Management Team on 14 Sept 2023
Dear Mark,We are so pleased you loved your stay with us at Malmaison Cheltenham! Your lovely comments will be passed on to all our staff, we hope to welcome you back again in the not so distant future :)Kindest regards,
10/10 Excellent
Grayson
11 Sept 2023
Grayson
Stayed 1 night in Sep 2023
Response from The Management Team on 13 Sept 2023
Dear Grayson,Thank you for taking the time to review your stay with us at Malmaison Cheltenham a 10/10! We hope to welcome you back soon in the future :)Kindest regards,
Good morning,We thank-you for taking the time to review the hotel!We are so glad that you had such a good stay!Kindest Regards,Management Team
8/10 Good
Maxine
2 Sept 2023
Maxine
Stayed 1 night in Sep 2023
Response from Management Team on 4 Sept 2023
Dear Maxine,Thank you for your time rating us.We are happy to hear you've enjoyed your stay with us at Malmaison. If there was any feedback on how we could've made your stay even more better, please let us know.Kindest regards,Management Team
Would recommend. Great service and location, comfy room, very clean. Small car park but ample sage on street parking.
Luke
Stayed 1 night in Aug 2023
Response from The Management Team on 20 Aug 2023
Dear Luke,Thank you for taking the time to leave such a positive review for your stay with us at Malmaison Cheltenham! We are so pleased you loved your stay and hope to welcome you back in the near future :)Kindest regards,
We had a wonderful evening here, from arrival the staff were fantastic, room was spacious & clean.
The hotel is stylishly decorated.
Would stay again.
Lianne
Stayed 1 night in Aug 2023
Response from Management Team on 14 Aug 2023
Dear Lianne,We thank you for your time writing this review.We are so glad to hear you have had a fantastic time with us at Malmaison Cheltenham. Your compliments to our staff and hotel overall will be passed along. We hope to see you return to stay with us the not so distant future.Kindest regards,