Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
93% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Knutsford

Cheltenham Base

Posted 15-Feb-2015
Pros: I thought that it was quirky and had plenty of character. I enjoyed the swimming pool facilities and the friendly service.
Location: There is a golf course next door and I understand that the hotel offers special rates for those wishing to play.
I was attending a memorial service so my stay was only one night.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice quiet anf peaceful hotel close to Cheltenham

Posted 10-Feb-2015
Cons: more fresh fruit at breakfast
warm comfortable bedroom fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff
3 out of 5
Recommended
for Everyone
by A verified traveller

3 star

Posted 28-Jan-2015
The staff were very friendly and approachable. I was however given the wrong room key at 12am which led to me walking in on an unfortunate couple a sleep to some distress. I would however stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham

Decent find. Good value.

Posted 19-Jan-2015
Nice hotel not too far from the centre of Cheltenham.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham

Pleasant enough but a little dated.

Posted 04-Jan-2015
Excellent service from hotel staff. Hotel a little dated but nice food and nice pool jacuzzi etc. Only problem was king sized bed was zipped up (obviously could unzip to be two singles) this made sleeping a little uncomfortable. If I'm honest for a 4 star hotel I expected a little more but it was pleasant enough for one night.
1 out of 5
Recommended
for Business Travellers
by Mamounfrom London

Poor quality

Posted 22-Nov-2014 on Hotels.com
Absolutely awful, utterly misleading profile and hotel in extremely poor decorative order
4 out of 5
Recommended
for Everyone
by A verified travellerfrom devon

easy to get to. Large car park.

Posted 17-Nov-2014
Pros: stayed as close to racing and town, great choice
Cons: breakfast was shocking, you had to do everything yourself.. the wait for food to be cooked was so long many people if front of me just gave up.
Location: town at night and racing
first impressions great, clean friendly and space to move. Room large and smelt lovely. The down side you could hear people walking around the corridors' the walls were thin and the young families above running and dancing around were not fun. some sort of sound proofing would be helpful. over all a lovely hotel (except breakfast)
4 out of 5
Recommended
for Couples
by A verified traveller

Nice & friendly but needs service looking into

Posted 17-Nov-2014 on Hotels.com
Nice hotel , service could have been better x but enjoyed our stay
5 out of 5
Recommended
for Business Travellers
by Jonasfrom Mölle

Wonderful hotel!

Posted 17-Nov-2014 on Hotels.com
A fantastic hotel with lovely rooms.
5 out of 5
Recommended
for Couples
by paulfrom Plymouth

Good hotel for visiting Cheltenham

Posted 16-Nov-2014 on Hotels.com
An excellent stay. The bedroom was on the same level as the entrance to the Restaurant, where we had an excellent dinner. The choice for the breakfast buffet was extensive. We will certainly stay at the Hotel Collection chain again.