Visited Westerwood with my wife, 2 teenage kids and dog, we have visited before at a similar time of year. Welcome at reception was pleasant and room was excellent, good size and clean and tidy. We were informed that there was no pool and spa open on day of arrival although this was 1st Jan and is explainable it would have been nice to know when booking. Helpful friendly staff member covering in lounge bar area. Dinner was not up to standard previously enjoyed at hotel, quality poor and took a long time to get food. Visited pool which was open on 2nd day and steam room not working. Might just have been time of year or lack or staff but definitely not as good as previous visits.