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Reviews of Crowwood Hotel

3 out of 5
Crowwood Hotel
Cumbernauld Road, Muirhead, Glasgow, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 58 reviews" "
Rating 8 - Good. 17 out of 58 reviews" "
Rating 6 - Okay. 16 out of 58 reviews" "
Rating 4 - Poor. 4 out of 58 reviews" "
Rating 2 - Terrible. 3 out of 58 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot on the outskirts of Glasgow
This hotel was perfect for an overnight stay on the outskirts of Glasgow. The rooms were big and comfortable and the attached restaurant was delicious and staffed by a great group of people. I would definitely return
Stayed 1 night in Dec 2021

6/10 Okay

Lorna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was no receptionist available before 9am on Sunday morning when we wished to check out. A mobile number was left to phone however no one answered and we had to find a staff member who was actually unable to help us.
Stayed 1 night in Nov 2021

6/10 Okay

Bj

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Check in was average . Asked to book a table for dinner . Went to our room definitely not as advertised. Went down for dinner approached the bar to order drinks to be bluntly told table service . Sat down and waited . We were taken through to the restaurant and sat at a dark table blocking the fire exit . Ordered 2 drinks each as it was taking so long . Food was ok . Service abrupt . Had asked for bill and asked if we could go through to the bar to be told no as it was busy . Had another drink at the table . The waiting staff just seemed to disappear. Had to go through and ask for the bill again . So sat at a table to have another drink to be ignored by the bar staff . Three men came in and went to the bar and got served so I went to the bar to be told it was closed it was 10 pm on a Saturday night. and these men were served because they were residents. To which I replied so are we . To be told wait 5 minutes. Spoke to reception when we checked out made them aware of our disappointment. Knew at the time nothing would be said as they never took much information Promised we would hear back about our complaint . Surprise surprise nothing to date .
Stayed 1 night in Oct 2021

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really handy hotel
Really pleasant stay. The evening meal we had on our first night was cracking. We selected from the Indian side of the menu, red wine was perfect. There was a tribute singer scheduled for our third night and we decided to go for £30/head. Kenny Rodgers and Neil Diamond - how could we say no. In addition for the cost came a three course meal that meant the whole night was great value for money. There were plenty of staff to provide excellent service the whole time. We didn't eat breakfast in the hotel until our final morning and it wasn't terrific for £10 each. Iced orange juice was a nice touch and so is being served at the table without having to queue for buffet food
Stayed 3 nights in Sep 2021

6/10 Okay

Scott

Business traveller
Liked: Property conditions & facilities, room comfort
Poor sleep
No milk in room 1st day, adjoining door to next door doesn’t block any noise so severe lack of sleep from noise! Nice bathroom
Stayed 2 nights in Aug 2021

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed
A bit off the main routes but still central enough to get around central Scotland. Clean rooms, excellent staff, couldn’t do enough for you. On site restaurant gives a fusion of Asian/Scottish food, my partner could not compliment the lamb highly enough and you could see the restaurant is popular with the locals. All tables taken on a Monday night.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is proper value for money. Comfortable newly refurbished room and very comfortable bed. The staff were very helpful and friendly. We arrived at 12 midnight and that was no problem we called the doorman to let us in. We thought there was a fridge in the room but there wasn't so they gave us a huge container of ice to store our perishables. Anything we needed they supplied and cleaner were extra helpful the next day with stocking up our room with cofee adn towels etc. Would def stay again if I was in the area. Would recommend to anyone.
Stayed 2 nights in Aug 2021

10/10 Excellent

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Stewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
Very good
Stayed 1 night in Jul 2021

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Great location for us to visit friends. Hotel was clean and modern
Stayed 1 night in May 2021

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, convenient, comfortable, clean, attentive service and great food, have stopped 3 times now and will be back again
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Disappointing
There was a lovely lady holding the fort! She took me to my room. I was attending a family occasion and left straight away after checking in. When I returned in the evening the first thing I noticed when entering my room was the nasty musty smell! Bathroom not a pleasant smell either! Room was warm though. The bed was low and the springs were sticking out! Poor bed linen - therefore, a very uncomfortable night. Having pre paid for the breakfast it was like “Faulty Towers” - no orange juice, cereal, yougurt, fruit, pastries, brown bread for toast! I then choose bacon, egg and sausage. Poor quality served and cooked by the same delightful lady who had checked me in the day before. Very disappointing to sleep in a room that was so run down and cobwebs very evident in the morning daylight. Only good thing was the helpful, delightful lady member of staff.
Stayed 1 night in Jan 2020

6/10 Okay

L

Disliked: Cleanliness, staff & service
Bar was not stacked with nuts or crisps bar man very helpful but did not know what drinks to make up if you asked for a black Russian shower in the room did not work
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was so uncomfortable and the room was damp, would never stay again.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well situated to local shops and resturants.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine. was at a function there so very suitable.
Stayed 1 night in Sep 2019

4/10 Poor

Darren

Disliked: Cleanliness, staff & service
Unhappy stay
1st room given had dirty bed linen. Replacement room OK. Told we couldn't eat when we wanted as they were having coach trips in. Thought as a Resident we would have options. Desk Staff not very helpful
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Staff are brilliant food was lovely corridors smelled like a faint smell of urine could definitely do with some air fresheners rooms were adequate for price paid ,shower flooded bathroom floor.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Stop
We had to arrive very late, and were graciously received. Great folks and great place!
Stayed 1 night in Sep 2019

2/10 Terrible

imran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish
Stayed 1 night in Aug 2019

8/10 Good

Stephen

Stayed 1 night in Aug 2019

6/10 Okay

David

Business traveller
Tired building, had to ask for bath towel, as a previous review said, plenty of hot water & the shower was powerful.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shirt stay but nice hotel
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
What I liked about it was that it was very cheap staff were friendly only thing it could do with is an update on the rooms
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Staff were helpful and friendly. Room was too hot. Bed was so soft and uncomfortable.
Stayed 1 night in Jun 2019

6/10 Okay

Diane

Liked: Cleanliness, staff & service
The hotel looks better inside than out it could do with a good tidy up outside the hotel. The room was clean and Comfortable.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Perfect location area.Very friendly and helpful Staff. Not so clean and fresh room. Evening time you can't buy anything food.
Stayed 1 night in Jun 2019

8/10 Good

brian, Wigan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

ROBERT, Ayrshire

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sleepless night
The bed was the most uncomfortable bed I have ever slept in. The mattress must have been very old as you could feel the springs digging in to your body. The view from the window was straight onto the main road, with a garden that looked like it has been a few years since the grass was cut.
Stayed 1 night in May 2019
Response from Team Crowwood on 22 May 2019
Thank you Robert for your feedback. I am sorry to hear that the mattress has caused you discomfort. Can you advise us of your date of stay and room number so we can investigate this? With regards to the view, yes a number of our rooms have views over the grass towards the road. should you visit again, please request a rear facing room and we shall endeavour to assist. Kindest regards

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

6/10 Okay

peter

Liked: Room comfort
basic but ok for a one night stay
good points really comfy bed and a great shower a decent pub and restaurants within easy walking bad points it was a hot night but was scared to open window in case it broke or fell apart the doors were locked when we got back at 10.50 and you had to ring a mob number for someone to come and open the door???? as never found out as another guest came out and let us in
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything a good standard. Very comfortable bed with good blackout curtains.
Stayed 1 night in May 2019
Response from Team Crowwood on 22 May 2019
Thank you for your feedback. We look forward to welcoming you again soon. Best Regards

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Team Crowwood on 22 May 2019
Thank you for your review.. We look forward to welcoming you again soon. Best Regards

10/10 Excellent

Dumitru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay for an fair price
Stayed 2 nights in Apr 2019
Response from TeamCrowwood on 30 Apr 2019
Many thanks for your review! We are delighted that you enjoyed your time with us and look forward to seeing you again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Budget hotel with below budget standards.
Reception sends you to bar/grill to find staff. Rooms have very thin walls and conversation from next room at 11.30pm kept us awake and they started up again at 5.15am. Even my husband could hear them and he has hearing problems. They were not shouting just normal conversation level. The floors creak everywhere from hall to bathroom. The shower control was very hard to turn on, the shower curtain clung to you, and the water temperature varied. Didn’t stop for breakfast. Won’t be going again.
Stayed 1 night in Apr 2019
Response from TeamCrowwood on 30 Apr 2019
Many thanks for your feedback from your stay. In order for us to investigate your feedback, are you able to advise us on your room number. Please email reservations@crowwoodhotel.co.uk thanks in advance!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Bed was lumpy and uncomfortable. Stayed in room number 23.
Stayed 1 night in Apr 2019
Response from TeamCrowwood on 30 Apr 2019
I am sorry to hear that the bed in room 23 as not to your liking. We shall certainly look into this further.

6/10 Okay

Francis

Liked: Cleanliness, staff & service
Nice but not easy
Lovely receptionist Lyndsey, couldn’t do enough for you.
Stayed 1 night in Apr 2019
Response from TeamCrowwood on 30 Apr 2019
Many thanks for your review! We are delighted that you enjoyed your time with us and shall forward your kind words on to our Receptionist!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service looked after us and family that visited to have a meal with us..Helped with my mothers needs
Stayed 2 nights in Apr 2019
Response from TeamCrowwood on 30 Apr 2019
Thanks so much for your feedback! I am delighted that your were looked after and we look forward to seeing you again!

6/10 Okay

Billy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from TeamCrowwood on 30 Apr 2019
Thank you for taking the time to review. If there are any specific aspects of your stay that we can improve upon, please let us know by emailing reservations@crowwoodhotel.co.uk.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Prpeter
Good service , food could be better but not bad. No problems
Stayed 3 nights in Mar 2019
Response from TeamCrowwood on 30 Apr 2019
Thank you so much for your review. Our Chef would be delighted to hear any feedback on the menu in order that we can improve our guests experiences. Please email reservations@crowwoodhotel.co.uk and we can pass this on.

10/10 Excellent

Ged

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff easy place to get to location wise and very competitively priced.
Stayed 1 night in Mar 2019
Response from TeamCrowwood on 30 Apr 2019
Thank you for your 10 out of 10! We are so pleased that you enjoyed your time with us and hope to see you again!

10/10 Excellent

James Gilfillan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from TeamCrowwood on 30 Apr 2019
Thank you so much for your 10 out of 10 …. we look forward to welcoming you back!

4/10 Poor

Peter

Liked: Cleanliness, staff & service, room comfort
Unfortunately after my first review, l have now to say that I am extremely disappointed, especially with the Restaurant. New Menue, but what I like not avalible. My last stay here. I would not recommend to any one any more
Stayed 4 nights in Mar 2019
Response from Crowwood Team on 26 Mar 2019
Thank you for taking the time to provide us with Feedback Peter. We fully appreciate that your experience on 18th March was not the standard you have enjoyed since arriving with us on 18th January. We apologise on behalf of all the team and are delighted to have welcomed you back last night for your stay this week. Best Regards