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Reviews of Best Western Garfield House Hotel

3 out of 5
Best Western Garfield House Hotel
Cumbernauld Road, Stepps, Glasgow, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 259 out of 496 reviews" "
Rating 8 - Good. 181 out of 496 reviews" "
Rating 6 - Okay. 32 out of 496 reviews" "
Rating 4 - Poor. 16 out of 496 reviews" "
Rating 2 - Terrible. 8 out of 496 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 1 night in May 2024

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely and quiet would recommend to anyone
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, room okay and overall hotel facilities met my needs.
Stayed 1 night in Mar 2024

4/10 Poor

William

Stayed 1 night in Feb 2024

10/10 Excellent

patricia, miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant local hotel. Very comfortable and friendly staff
Stayed 3 nights in Jan 2024

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great overnight stop on way to the North. Very friendly staff, clean room and bathroom. Food excellent. Thank you. Chris P
Stayed 1 night in Jan 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been an excellent place if it had hot water for shower...
Stayed 1 night in Sep 2023

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, staff & service
Cosy inside . Room small and old fashioned.
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our little dog with us on this trip and all the staff were so accommodating. Thank you
Stayed 1 night in Nov 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked at last minute, very pleased with my choice
Stayed 1 night in Nov 2023

6/10 Okay

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and food shame about other elements.
Great staff very friendly. Lovely breakfast, taste and presentation. Public areas very nice. Room was ok but the bed was not comfortable, it only had one bedside table and it was not possible to close the bathroom door unless you are inside,(no external door handle). There was also no reliable WiFi either in the room or public areas which made it impossible to work online. These elements are a détraction from how good this place could be.
Stayed 2 nights in Nov 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must be my favourite hotel in this category around Glasgow. Always an enjoyable stay, Rooms, Staff and food are best in class, and I look forward to my next stay. Great work….
Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
My stay was very comfortable. The room was clean and well kept, very old world but still all the mod cons. I would have preferred a step in shower rather than in the bath tub (i believe it's safer) but the overall stay was lovely as were the staff :) I would stay here again !
Stayed 4 nights in Aug 2023

6/10 Okay

Julie, Calgary

Travelled with partner
The room was ok but old and tired. No usb’s for charging, one electrical socket didn’t work and I don’t think the room was hoovered very well (found gold bits from a broken necklace scattered about the room). The reception staff wasn’t overly friendly. It’s too bad as the outside looked warm and welcoming. The breakfast and staff in dining room were fantastic!!
Stayed 1 night in Sep 2023

6/10 Okay

Shirley

Stayed 1 night in Sep 2023

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

John

It was not good. Very noisy. Bed uncomfortable Room very small
Stayed 1 night in Aug 2023

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big rooms, great train route getting into Glasgow and surrounding areas. Hotel a little noisy but would stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Hannah

Stayed 1 night in Jul 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay,pit stop
Lovely hotel,comfy bed and nice friendly staff Lovely quiet area.
Stayed 1 night in Jul 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel 15 minutes before actually checked in, as it was a last minute trip. Check in was very straight forward, room was very clean and tidy, and staff was absolutely lovely. Couldnt do enough for you. Would definitely recommend this hotel and would stop there again if we visted Glasgow.

10/10 Excellent

lizz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Lewis the night porter is an absolute wee gentleman. All the staff were helpful, friendly and efficient from check i to check out could not fault any member of staff. Food is also good quality. Plesant atmosphere.
Stayed 3 nights in Jul 2023

6/10 Okay

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, lovely hotel very good food. The grouting in bathroom floor tiles needs redone as coming out when sticks to wet feet from coming out of shower, not very nice on bare feet! We were given a room above the function room as a wedding was going on, needless to say our room was vibrating with the music until midnight. Wouldn’t book at weekend again as this could be a regular problem and we booked it as we wanted a quiet place to rest before a physical day. We were not part of wedding party.
Stayed 1 night in Jul 2023

6/10 Okay

Dean

Liked: Staff & service
Disliked: Property conditions & facilities
Room was tired and shabby, needs updating, and some TLC. Paid for executive room but not sure thats what we got. Food was ok. Hotel is 3* so was always going to be average anyway.
Stayed 1 night in Jul 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fine for a night or two. Small room but you get what you pay for. Very close to train station with 3 stops to central Glasgow. Overall good choice
Stayed 2 nights in Jul 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful. The staff was fantastic, so friendly, so warm and welcoming and GENUINE. I have truly never been happier with a hotel and their staff in all my travels. Definitely recommend!!
Stayed 7 nights in Jul 2023

8/10 Good

Shakiba

Liked: Staff & service, room comfort
Overall Good
Recently stayed for 2 nights, had an issue with cleanliness in the bathroom when I first arrived but was quickly resolved. It is an older property but overall ok. The room is spacious and the bed was very comfortable. They had gluten free rolls/toast available for breakfast which was very helpful and staff were friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mandy

Stayed 1 night in Jul 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service
Staff were helpful and courteous, clean room, clean property. Nice dinner and breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with amazing staff. The restaurant was fabulous. The rooms were spacious, well appointed and clean. Would definitely stay here again!
Stayed 4 nights in Jun 2023

8/10 Good

Colin

Stayed 1 night in Jun 2023

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Linda ward

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2023

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely return.
Great hotel. Staff very pleasant and professional. Rooms a bit dated but comfortable and spotlessly clean.
Stayed 4 nights in Apr 2023

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Staff are always welcoming and friendly. We were very surprised to be woken up by builders working on a scaffolding which had been erected outside our window without any prior warning. Hopefully the work will include changing the worn out draughty window. Overall the Garfield is a good hotel and the breakfast is excellent!
Stayed 2 nights in Mar 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing small room on my first visit
The room I was assigned was tiny! More like a cell than a room. I assume that this hotel has a few "budget" rooms and I had got one of those. The wallpaper was stained with water, there was no room to sit at the desk. All in all, it was a miserable cell-like room, not at all as expected. I'm sure this isn't indicative of all rooms but perhaps cheaper ones via Hotels.com? The restaurant was lovely though and breakfast was good.
Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, would go to again
Stayed 2 nights in Mar 2023

10/10 Excellent

Andrew

Stayed 1 night in Mar 2023

8/10 Good

Michael

Stayed 1 night in Mar 2023

10/10 Excellent

Nigel

Stayed 1 night in Feb 2023

8/10 Good

Yvonne

Stayed 1 night in Feb 2023