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Reviews of Harbour Sails Motor Inn

3.5 out of 5
Harbour Sails Motor Inn
23 Goondoon St, Gladstone, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 219 out of 385 reviews" "
Rating 8 - Good. 134 out of 385 reviews" "
Rating 6 - Okay. 20 out of 385 reviews" "
Rating 4 - Poor. 8 out of 385 reviews" "
Rating 2 - Terrible. 4 out of 385 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good quality accommodation in Gladstone. Very helpful staff
Stayed 1 night in Apr 2024

8/10 Good

Kerri

Business traveller
Was ok. Clean and tidy and close to harbour. Only complaint was the air con wasn’t big enough for the unit so it was hot upstairs in the bedroom. Housekeeping never made the bed which was weird
Stayed 3 nights in Apr 2024
Response from Singh on 27 Apr 2024
Thank you for sharing your reviews with us.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely management an staff, great location would recommend to family and friends
Stayed 7 nights in Mar 2024
Response from Singh on 26 Mar 2024
Thank you for sharing your reviews with us. We appreciate that. We will try to make this place better and comfortable for our guests to visit. Looking forward to welcoming you again in near future.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, but I've never been changed for water in any hotel ($3 for a small bottle.)
Stayed 2 nights in Mar 2024
Response from Singh on 26 Mar 2024
Thank you for sharing your reviews with us. We appreciate that. We will try to make this place better and comfortable for our guests to visit. Looking forward to welcoming you again in near future.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Singh on 4 Apr 2024
Thank you for sharing your reviews with us. We appreciate that. We will try to make this place better and comfortable for our guests to visit. Looking forward to welcoming you again in near future.

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was spacious, and comfortable. It was very clean. The location was very convenient to the waterfront marine park. If you’re looking to hop the e ferry, you do have to go over a bridge so probably a taxi to manage any rolling luggage.
Stayed 1 night in Mar 2024
Response from Singh on 11 Mar 2024
Thank you for sharing your reviews with us. We appreciate that. We will try to make this place better and comfortable for our guests to visit. Looking forward to welcoming you again in near future.

10/10 Excellent

Erick, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent central location.Laundry available, good dize room and shuttle to the ferry. We couldn't ask for more
Stayed 1 night in Jan 2024
Response from Singh on 11 Mar 2024
Thank you for sharing your reviews with us. We appreciate that. We will try to make this place better and comfortable for our guests to visit. Looking forward to welcoming you again in near future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly
Stayed 2 nights in Jan 2024
Response from Singh on 11 Mar 2024
Thank you for sharing your reviews with us. We appreciate that. We will try to make this place better and comfortable for our guests to visit. Looking forward to welcoming you again in near future.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful. Close to the Marina for our trip to Heron Island. Free shuttle drop off to the marina.
Stayed 1 night in Jan 2024
Response from Singh on 11 Mar 2024
Thank you for sharing your reviews with us. We appreciate that. We will try to make this place better and comfortable for our guests to visit. Looking forward to welcoming you again in near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to pubs and restaurants, comfy beds, very clean property. My only concern is that they kept the outside lights on until around midnight, and did not have blockout curtains on the windows, resulting in the room being lit up all night until around midnight, then again from around 4.30am when the sun started to rise. As a result we did not have a good quality sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

Yvonne

Stayed 1 night in Dec 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful find. So clean and tidy comfortable beds, best motel we have ever stayed in and we have visited a few! Very quiet area, lovely walk down to the park area and harbour. What a Gem this place is!!!!!!!!
Stayed 1 night in Dec 2023
Response from Vanessa on 29 Dec 2023
Thankyou so much for your warm feedback, we appreciate it very much Darren. We loved having you here at Harbour Sails. Regards.

6/10 Okay

Michel

Stayed 1 night in Dec 2023
Response from Vanessa on 29 Dec 2023
Thankyou for your feedback..we appreciate it very much. Regards.

8/10 Good

Nello

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling family
Stayed 1 night in Dec 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vanessa on 29 Dec 2023
Thankyou for you for staying with us at Harbour Sails Motor Inn Garry, we appreciate your wonderful feedback. Regards.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vanessa on 29 Dec 2023
Thank you for your wonderful feedback Patricia, we appreciated it, and we enjoyed your stay with us. Regards.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Then perfect jumping spot for our trip to Herron island. Remember it’s an old style motel, not a 5 star resort but it was perfect. Quaint and kind, they even drove us to the ferry terminal. The pool was very clean and the staff was very friendly.
Stayed 1 night in Dec 2023
Response from Vanessa on 29 Dec 2023
Thankyou for your wonderful feedback Monique, we are happy that you enjoyed being with us and you had a wonderful time on the island. Regards.

10/10 Excellent

Colin, Willaston

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money- great reception organised taxi to airport for us - big smiles
Stayed 1 night in Dec 2023
Response from Vanessa on 29 Dec 2023
Thank You for your wonderful feedback Colin, we enjoyed having you here. we hoped your flights went well and you got home safe and sound. Regards.

10/10 Excellent

Michael, Dapto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value,bed was comfortable
Stayed 1 night in Dec 2023
Response from Vanessa on 29 Dec 2023
Thank you for your wonderful feedback Michael, we appreciated it, and we enjoyed your stay with us. Regards.

10/10 Excellent

Irene

Liked: Staff & service
Well priced
Stayed 1 night in Nov 2023
Response from Kim on 30 Nov 2023
Good morning Irene, thankyou for your feedback.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
It had everything I needed was cleaned daily so each day I came back to the Motel smelling a nice fresh smell was able to walk to have breakfast Pub over the rd with nice meals keno and Pokies and karaoke 🎤 was just over the road! And absolutely no one knew me so I had a ball singing my heart out to about 6 Songs didn’t care if I sounded bad 😂😂 Would definitely stay again I stayed 6 no nights and didn’t want to leave Beds Were Comfortable too Thankyou for an enjoyable stay!! Cheryl
Stayed 6 nights in Nov 2023
Response from Kim on 28 Nov 2023
Good morning Cheryl, we are so happy you enjoyed your stay with us - hope to see you again. Thankyou for your lovely feedback.Thank you

10/10 Excellent

Mark T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, quiet property with a nice pool. The laundry facilities were much appreciated.
Stayed 1 night in Nov 2023
Response from Kim on 24 Nov 2023
Good afternoon, we are glad you enjoyed your stay with us.Thank you

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location for an overnight business stay.
Stayed 1 night in Nov 2023
Response from Kim on 21 Nov 2023
Thank you for your feedback.

10/10 Excellent

Viliame

Liked: Cleanliness, staff & service, property conditions & facilities
Very tidy and neat. Family friendly environment. Like the setup.
Stayed 2 nights in Nov 2023
Response from Kim on 19 Nov 2023
Good morning, thank you for your feedback.

10/10 Excellent

Owen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean rooms
Stayed 2 nights in Nov 2023
Response from Kim on 16 Nov 2023
Good morning, thank you for your feedback.

10/10 Excellent

Anne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Bright, clean and central in excellent location for dining in CBD and nearby harbour/marina for pleasant easy walks.
Stayed 3 nights in Nov 2023
Response from Kim on 14 Nov 2023
Good morning, we are glad you enjoyed your stay with us and thankyou for your feedback.

10/10 Excellent

caelen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent older hotel. Quite large and comfortable
Stayed 1 night in Nov 2023
Response from Kim on 14 Nov 2023
Good morning, thank you for your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value & location for Heron Island visitors
Stayed 1 night in Nov 2023
Response from Kim on 13 Nov 2023
Good morning, thankyou for your feedback

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and close to where we had to go.
Stayed 3 nights in Nov 2023
Response from Kim on 13 Nov 2023
Good morning, thankyou for your feedback

8/10 Good

DARYL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kim on 24 Oct 2023
Thank you for your stay with usManagement

10/10 Excellent

Glennis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big clean room, nice pool area, great location and staff were very kind
Stayed 1 night in Oct 2023
Response from Kim on 22 Oct 2023
Good morning, thank you for your lovely feedback.Thank You

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pool railing should be provided at the steps access
Stayed 3 nights in Oct 2023
Response from Kim on 22 Oct 2023
Good morning, thank you for your feedbackThank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Perfect overnighter
Really comfortable friendly place to stay. Good food recommendations and took us to and from the Heron Island ferry which was great. Also has washing machine and dryer.
Stayed 1 night in Oct 2023
Response from Kim on 22 Oct 2023
Good morning, thank you for your lovely feedback, we are glad you enjoyed your stay with us.Thank you

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderfully presented in all respects.
Stayed 2 nights in Oct 2023
Response from Kim on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet convent to everything only dislike was having to wash dishes in bathroom basin. Perhaps a simple sink in room would make it perfect all round
Stayed 2 nights in Oct 2023
Response from Kim on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean rooms.
We stayed here as we were catching the ferry the next morning for Heron Island, it’s in a great spot with an east walk to the Boat Club for dinner on the deck overlooking the marina. Or a walk up the street for shops and lunch. The staff there are very friendly and they have a free washing machine and dryer. Room was great for our family of 4. Had everything we needed in a handy location, will stay again.
Stayed 1 night in Sep 2023
Response from Kim on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay and would highly recommend you Motel to everyone that will listen. Great stay, our stay was better that the Whitsundays Sebel yes the Sebel was big and more expensive. But yours was more homely and your sink plug worked.
Stayed 2 nights in Sep 2023
Response from KIm on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

Zara

Stayed 1 night in Sep 2023
Response from Kim on 22 Oct 2023
Good morning, thank you for your feedback.Thank you

10/10 Excellent

Ellis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was good to stay at
Stayed 1 night in Sep 2023
Response from Kim on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

Karin

Stayed 1 night in Sep 2023
Response from Kim on 11 Oct 2023
Good morning, thank you for staying at Harbour Sails Motor Inn.

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean, well equiped accomodation. Very spacious with kitchenette, wardrobe, draws, desk, tub chairs and table. I would highly recommend this accommodation and we certainly will be returning.
Stayed 1 night in Sep 2023
Response from Kim on 10 Oct 2023
Thank you for your lovely feedback

10/10 Excellent

KERRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, well appointed room. Easy parking at the front of the room. Friendly staff.
Stayed 2 nights in Sep 2023
Response from Kim on 10 Oct 2023
Thank you for your lovely feedback

6/10 Okay

Lea

Male staff at counter on arrival non communicative, unfriendly
Stayed 3 nights in Sep 2023
Response from Kim on 31 Oct 2023
Good morning Lea, we are sorry for your experience on check in, this staff member has been spoken to regarding this matter, again we are sorry this is not the first impression we want our guest to experience.Thank youManagement

10/10 Excellent

Rivkah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay overnight as a couple. The King sized bed was very comfortable and the spa bath was just what we needed to have a relaxing night. Would recommend to anyone looking for a relaxing night or 3 away.
Response from Kim on 10 Sept 2023
Good morning, thank you for your feedback.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay.
Stayed 1 night in Sep 2023
Response from Kim on 11 Oct 2023
Good morning, thank you for staying at Harbour Sails Motor Inn and your feedback.

6/10 Okay

Arthur

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff and management, very friendly and helpful. Shower was too small old, fashion toilet too close to shower very quiet at night bed excellent
Stayed 5 nights in Aug 2023
Response from Kim on 11 Oct 2023
Good morning, thank you for staying at Harbour Sails Motor Inn and your feedback.

8/10 Good

Tina

Stayed 1 night in Aug 2023
Response from Kim on 11 Oct 2023
Good morning, thank you for staying at Harbour Sails Motor Inn and your feedback.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked having the corporate room and having the bedroom upstairs. Plenty of space for everyone.
Stayed 1 night in Aug 2023
Response from Kim on 11 Oct 2023
Good morning, thank you for staying at Harbour Sails Motor Inn and your feedback.