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Reviews of Gladstone Motel

2 out of 5
Gladstone Motel
101 S 9th St, Gladstone, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 35 reviews" "
Rating 8 - Good. 5 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 5 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for
Cheap rate but place is in bad condition. Torn furniture, peeling paint, stained peeling ceiling. No onsite staff. The room was clean and the sheets were sanitized. I would not return.
Stayed 1 night in Jan 2024

10/10 Excellent

Kaustubh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 2 nights in Oct 2023
Response from Andrew on 19 Oct 2023
Thank you for the top rating and your business. We are glad you enjoyed your stay and we look forward to seeing you again in the future.Andrew Rasch, Regional Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting!
I have never stayed in a place as bad as this. I thought I was going to fall through the floor in the bathroom. I was afraid to step into the shower as the walls were bowing in like they had been severely water damaged. The ceiling had a hug water stain with mold in it, and room smelled terrible. Didn’t gat a refund on the second night I booked because I didn’t want to step in the door. The virtual check in was terrible! Called the number several times before I got an answer, all while standing in the parking lot looking like a loiterer. I will never come back and skip Gladstone all together just to stay away from this place.
Thought the ceiling would fall in! Badly stained and questionable mold issues.
Scared to sit on as the floor flexed and bowed making a ton of noise!
Stayed 1 night in Oct 2023
Response from Andrew on 19 Oct 2023
On behalf of our entire team please accept our apologies. That room is not supposed to be available due to the water damage it recently received. It has been removed from inventory until our maintenance team can make all the repairs. In addition in the next week we begin a badly needed remodel which will greatly improve our rooms. We hope you will come back and give us another chance to exceed your expectations.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrew on 12 Oct 2023
Thank you for the top rating and your business, we hope to see you again soon.Andrew Rasch, Regional Manager

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenience to town
Stayed 1 night in Oct 2023
Response from Andrew on 12 Oct 2023
Thank you for your business, we hope you will come back and give us another chance at that last point.Andrew Rasch, Regional Manager

10/10 Excellent

Penny

Travelled with family
The room, especially the bathroom could use some remodeling. The carpeting looked to be quite stained. Laminate would be preferred. The check in procedure was very easy. Call a number and get a code for the door.
Stayed 1 night in Oct 2023
Response from Andrew on 12 Oct 2023
Thank you for your business and taking time to share your experiences. I am happy to report that the owners have approved an upgrade plan for this winter which will result in remodeling all the rooms. We hope you will come back and see all the improvements.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay
This was our second stay. I love the place it so retro and in a near area. Management was great too.
Stayed 1 night in Sep 2023
Response from Andrew on 7 Oct 2023
Thank you for your business and the top rating. We are glad you enjoyed your visit and we look forward to seeing you again in the future.Thank youAndrew Rasch, Regional Manager

6/10 Okay

Jeff

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Andrew on 7 Oct 2023
We appreciate your business and we hope you will come back and see us again in the future.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Jennifer, Fond du lac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here because it's clean, near downtown and the prices are reasonable
Stayed 2 nights in Sep 2023
Response from Andrew on 25 Sept 2023
Thank you for the top rating and allowing us to host you during your time in Gladstone. We are glad you enjoyed your stay and look forward to seeing you again in the future.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
The price was right! It was comfortable and clean. Older motel, but all we needed for a one night stay! Would stay again.
Stayed 1 night in Sep 2023
Response from Andrew on 25 Sept 2023
Thank you for the top rating, sharing your experiences, and allowing us to host you during your time in our area. We hope to see you again in the future.Thank youAndrew Rasch, Regional Manager

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No one ever made the bed, no fresh towels and hot water took 10 minutes to arrive in low pressure shower.
Stayed 3 nights in Sep 2023
Response from Andrew on 21 Sept 2023
We are very sorry we did not meet your expectations during your time with us. Our housekeepers only clean the rooms after a guest checks out and do not do refresh service unless specifically requested through our virtual front desk. The issue of the water pressure and hot water have been referred to our maintenance team to address in hopes of preventing future issues. We hope you will come back to give us another chance to exceed your expectations.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome little motel
Stayed 1 night in Sep 2023
Response from Andrew on 17 Sept 2023
Thank you for your business and the top rating. We are glad you enjoyed your stay and we hope to see you again in the future.Thank youAndrew Rasch, Regional Manager

6/10 Okay

Samuel

Travelled with group
Liked: Cleanliness
A generic cheap roadside motel in town. Max. one (queen) bed per room. No staff on site; call for key code upon arrival. Small, somewhat worn rooms. Clean. Noisy window unit heat/AC. Small TV with limited channels. Small refrig. (with tiny freezer), microwave, coffee maker and wifi all worked fine. Convenient parking.
Stayed 1 night in Sep 2023
Response from Andrew on 17 Sept 2023
Thank you for taking the time to share your experiences and allowing us to host you during your time in Gladstone. We hope to see you again in the future.Thank youAndrew Rasch, Regional Manager

8/10 Good

James

Clean and comfortable. Off sight checking
Stayed 1 night in Sep 2023
Response from Andrew on 4 Sept 2023
We appreciate your taking time to let us know how we did and allowing us to host you during your time in Gladstone. We hope you will come back and give us another chance at that last point.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Aug 2023
Response from Andrew on 1 Sept 2023
Thank you for the top rating and your business. We look forward to seeing you again soon.Thank youAndrew Rasch, Regional Manager

8/10 Good

DUANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is an older motel ,but very clean
Stayed 1 night in Aug 2023
Response from Andrew on 26 Aug 2023
Thank you for your business and taking time to let us know how we did. We hope you come back and give us another chance at that last point.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Andrew on 20 Aug 2023
Thank you for the top rating and your business. We are glad you enjoyed your visit and we hope to see you again soon.Thank youAndrew Rasch, Regional Manager

6/10 Okay

Tyler

Stayed 1 night in Aug 2023
Response from Andrew on 17 Sept 2023
Thank you for your business, we hope to see you again soon.Andrew Rasch, Regional Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Very good value. Clean place.
Stayed 1 night in Aug 2023
Response from Andrew on 20 Aug 2023
Thank you for your business and taking time to let us know how we did. We are glad you enjoyed your stay and we hope to see you again in the future.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Good room nice and clean.
Stayed 2 nights in Jul 2023
Response from Andrew on 1 Sept 2023
We appreciate the top rating and your business. We are glad you enjoyed your time with us and we hope to see you again in the future.Thank youAndrew Rasch, Regional Manager

4/10 Poor

Randolph

Travelled with partner
There was no one in the office. They use a contactless system. They gave us a code over the phone to unlock our door after we called twice. Once we got in we found the refrigerator was unplugged and we have to wait for it to get cold.
Stayed 1 night in Aug 2023
Response from Andrew on 14 Aug 2023
On behalf of our entire team please accept our apologies for your refrigerator being unplugged. Our housekeepers normally check to make sure all appliances, lamps, etc. are plugged in as guests routinely unplug them to plug in other items. They will once again be reminded of the importance of this step in cleaning. As you mentioned we are a contactless facility with no staff on-site using a virtual front desk. This is a bit of an experiment and so far it has been working out well with a great deal of positive feedback from our guests. Usually we just have to send a text message once the room is ready; however, in the case of reservations booked on travel sites we are frequently missing information to complete your reservation including in some cases mobile numbers to send those messages to.We hope you will consider coming back to give us another chance to exceed your expectations.Thank youAndrew Rasch, Regional Manager

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, amenities
It was clean and comfortable Easy access to the room when we were ready to come to the motel.
Stayed 2 nights in Jul 2023
Response from Andrew on 11 Aug 2023
Thank you for taking time to share your experiences and allowing us to host you during your time in Gladstone. We are glad you enjoyed your time with us and we hope to see you again in the future.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

JERRY, grandville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was very good. It has a coffee maker with both regular and decaffeinated coffees, clear flat screen TV, microwave, fridge, two chairs, toiletries, and towels were displayed with cute designs!
Stayed 1 night in Aug 2023
Response from Andrew on 11 Aug 2023
Thank you very much for your business and taking time to share your experiences. We are glad you enjoyed your visit and we hope to see you again in the future.Thank youAndrew Rasch, Regional Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Fine for a basic stay but needs some attention
Room was clean, but a huge spider had taken up residence in one corner of the ceiling and spun a giant web full of dead bugs so it clearly hadn't been touched in a WHILE. Also had peeling paint and wallpaper throughout. Totally fine for my Spartan needs and spider situation aside it was very clean. But it's pretty run down and shabby & given there are two motels nearby that are in MUCH better shape for MUCH better prices (they were unsurprisingly fully booked) I can't say I'd recommend this place unless you're in a pinch (like I was).
Stayed 2 nights in Aug 2023
Response from Andrew on 8 Aug 2023
Thank you for your business, we are very sorry we did not fully meet your expectations. We have passed your comments on to our housekeeping team. We hope you will come back and give us another chance to exceed your expectations.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little outdated. TV worked great, the bed was comfortable. Best part was how quiet it was. There's a family dollar nearby and McDonald's.
Stayed 1 night in Jul 2023
Response from Andrew on 4 Aug 2023
Thank you very much for your business and taking the time to let us know how we did. We are glad you enjoyed your stay with us and we hope to see you again in the future.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
staffless check in went easily and room was simple and older but very clean. bed was comfy.
Stayed 1 night in Jul 2023
Response from Andrew on 4 Aug 2023
Thank you very much for taking time to share your experiences. We are glad you enjoyed your visit and we hope you will come back and see us again the next time your in our area.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Great motel and definitely one of the better ones during my stay in the UP. Over the phone check in was also really nice and friendly staff. Really comfy bed too and only complaint was the small shower. But otherwise very solid room especially given the price!
Stayed 1 night in Jul 2023
Response from Andrew on 4 Aug 2023
We appreciate you taking the time to share your experiences and are glad you enjoyed your visit. We hope you will stay with us again the next time your in our area.Thank youAndrew Rasch, Regional Manager

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Andrew on 4 Aug 2023
Thank you for your business. We are very sorry you weren't completely happy with your stay with us. We hope you will come back and give us another chance to exceed your expectations.Thank youAndrew Rasch, Regional Manager

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the vintage feel. It needed a little touching up but it was great.
Stayed 2 nights in Jul 2023
Response from Andrew on 27 Jul 2023
Thank you very much for taking the time to let us know how we did. We appreciate the top rating and we hope you will come see us again in the future.Thank youAndrew RaschRegional Manager

2/10 Terrible

Pedro Morales

Business traveller
Disliked: Cleanliness, property conditions & facilities
No hay recepción. Hay que llamar por teléfono y si no te funciona el teléfono como a mí....La moqueta huele al. Para una noche y por el precio está bien
Stayed 1 night in Sep 2023
Response from Andrew on 7 Oct 2023
Thank you for your business. As you noted we are a contactless facility with no staff on-site. We do have a virtual front desk team available 24 hours per day. We hope you will come back and see us again in the future.Thank youAndrew Rasch, Regional Manager

8/10 Good

Seniasor

Stayed 1 night in Sep 2023
Response from Andrew on 6 Sept 2023
Thank you for your business, we hope you come see us again soon.Andrew Rasch, Regional Manager

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto y más que es muy traquilo
Stayed 1 night in Aug 2023
Response from Andrew on 26 Aug 2023
Thank you for the top rating and your business, we hope to see you again in the future.Thank youAndrew Rasch, Regional Manager