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Reviews of Budget Inn Express

2 out of 5
Budget Inn Express
2011 Rodgers Dr, Gillette, WY

Reviews

7.6

Good

Rating 10 - Excellent. 109 out of 324 reviews" "
Rating 8 - Good. 101 out of 324 reviews" "
Rating 6 - Okay. 57 out of 324 reviews" "
Rating 4 - Poor. 35 out of 324 reviews" "
Rating 2 - Terrible. 22 out of 324 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at the desk was very personable. Room was as listed
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was nice and cheap
Stayed 2 nights in May 2024

6/10 Okay

Barbara A

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
We picked this property for its price and convenience. The pool area is poorly lit. Overall a little run down, smells musty, but a place to lay your head for the night.
Stayed 1 night in Mar 2024
Response from Craig on 29 Apr 2024
Sorry for the late response Barbara. We appreciate your kind words and time to let us know how we are doing. Perhaps we will see you soon again.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a comfortable touch
Stayed 1 night in Feb 2024
Response from Craig on 29 Apr 2024
Sorry for the late response Dana. We appreciate your kind words and time to let us know how we are doing. Perhaps we will see you soon again.

10/10 Excellent

Perry

Stayed 1 night in Feb 2024
Response from Craig on 29 Apr 2024
Sorry for the late response Perry. We appreciate your kind words and time to let us know how we are doing. Perhaps we will see you soon again.

10/10 Excellent

Mary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice reasonably priced motel with pool and hot tub. Craig who checked us in was very nice and personable. Our room was very clean and the beds were comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Edmund

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps dated but very clean and very pleasant staff. Very quiet. Continental breakfast but also coffee makers in rooms as well as a fridge. Just fine and great value.
Stayed 1 night in Feb 2024

10/10 Excellent

Rhiannon

Stayed 1 night in Jan 2024
Response from Craig on 29 Apr 2024
Sorry for the late response Rhiannon. We appreciate your kind words and time to let us know how we are doing. Perhaps we will see you soon again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Craig on 2 Feb 2024
Thank you so much, happy you enjoyed your stay. We hope to see you again soon.Craig GM

6/10 Okay

Lester

Business traveller, Travelled with partner
Disliked: Amenities
The outside property was clean and the pool was nice
Stayed 1 night in Dec 2023
Response from Craig on 2 Feb 2024
Happy you enjoyed your stay. Hope to see you again. Craig GM

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Alexis on 1 Jan 2024
Thank you for staying with us!

2/10 Terrible

Laverle, Chadron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Extremely bad
Stayed 1 night in Dec 2023
Response from Alexis on 1 Jan 2024
Thank you for your review! We apologize for not providing the upmost hospitality I know we are capable of. We will improve our conditions to the best of our ability!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean abd affordable
Stayed 1 night in Dec 2023
Response from Alexis on 12 Dec 2023
Dear Scott, Thank you for staying with us and I am glad you enjoyed your stay.

10/10 Excellent

Emily

Stayed 2 nights in Dec 2023
Response from Alexis on 12 Dec 2023
Dear Emily, Thank you for staying with us and I am glad you enjoyed your stay.

10/10 Excellent

Tonya

Stayed 1 night in Dec 2023
Response from Alexis on 1 Jan 2024
Thank you!

10/10 Excellent

Lester

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and helpful the rooms were very clean
Stayed 1 night in Nov 2023
Response from Alexis on 12 Dec 2023
Dear Lester, Thank you for staying with us and I am glad you enjoyed your stay and the staff.

8/10 Good

kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice affordable hotel. Clean and convenient. If your looking for the Ritz don't stay :) It was perfect for what I needed.
Stayed 1 night in Nov 2023
Response from Alexis on 12 Dec 2023
Dear Kari, Thank you for staying with us and I am glad you enjoyed your stay.

10/10 Excellent

Oscar

Stayed 1 night in Nov 2023
Response from Alexis on 12 Dec 2023
Dear Oscar, Thank you for staying with us and I am glad you enjoyed your stay.

6/10 Okay

LAURA, Sundance

Liked: Staff & service
Disliked: Amenities
For the price it was a good place to stay. It is old and dated.....needs some maintenance. Bed wasn't real comfy, but wasn't horrible either. Could use a little better cleaning, but again, not bad for the price. Staff was very friendly. Location is good
Stayed 1 night in Nov 2023
Response from Alexis on 12 Dec 2023
Dear Laura, Thank you for staying with us, we will work on the issues mentioned above.

8/10 Good

Aly

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alexis on 12 Dec 2023
Dear Aly, Thank you for staying with us and I am glad you enjoyed your stay.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Simple but nice.
It was fine.
Stayed 1 night in Oct 2023
Response from Alexis on 12 Dec 2023
Dear Kenneth, Thank you for staying with us and I am glad you enjoyed your stay.

8/10 Good

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and good employees
Stayed 1 night in Oct 2023
Response from Alexis on 15 Oct 2023
Dear Charles, Thank you for staying with us and I am glad you enjoyed your time.

6/10 Okay

Darren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I guess the best way to put it would be you get what you pay for. The facility is old and run down. Non-smoking room smells like smoke. It definitely needs upgrading. Nice people however.
Stayed 2 nights in Oct 2023
Response from Alexis on 15 Oct 2023
Dear Darren,Thank you for staying with us and I am glad you enjoyed your time. We are working on the smell of smoke still in some rooms.

10/10 Excellent

Charles

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price is right, but you get what you pay for. I was there for 3 days and had no room service so no clean sheets and the bed never got made.
Stayed 3 nights in Sep 2023
Response from Alexis on 15 Oct 2023
Dear Charles, Thank you for staying with us and I am glad you enjoyed your time. Housekeeping on weekends has been revisited and fixed.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alexis on 15 Oct 2023
Dear Justin,Thank you for staying with us and I am glad you enjoyed your time.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Alexis on 15 Oct 2023
Dear Jerry, Thank you for staying with us and I am glad you enjoyed your time.

4/10 Poor

Jenifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alexis on 15 Oct 2023
Dear Jennifer, I'm sorry the stay was not up to expectations.

8/10 Good

lorie

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A little outdated. Found long black hairs in my sheets. Base boards and behind bathroom door...dirty...
Stayed 1 night in Sep 2023
Response from Alexis on 1 Oct 2023
Dear Lorie, Thank you for staying with us and we will work on the issues you faced.

6/10 Okay

Paul

Travelled with group
Disliked: Cleanliness, amenities
Bathroom was filthy
Stayed 1 night in Sep 2023
Response from Alexis on 30 Sept 2023
Dear Paul, Thank you for staying with us and we will work on the issues you faced,

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
Stayed 1 night in Sep 2023
Response from Alexis on 30 Sept 2023
Dear William, Thank you for staying with us and I am glad you enjoyed your time.

10/10 Excellent

Lynda

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Alexis on 30 Sept 2023
Dear Lynda, Thank you for staying with us and I am glad you enjoyed your time.

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hot tub, rooms were comfortable and best of all affordable!
Stayed 1 night in Jun 2023
Response from Alexis on 15 Sept 2023
Dear Daria, Thank you for staying with us and I am glad you enjoyed your stay and the hot tub.

6/10 Okay

Kenneth, Newell

Travelled with family
Disliked: Amenities
Ok for a budget hotel
Stayed 1 night in Sep 2023
Response from Alexis on 15 Sept 2023
Dear Kenneth, Thank you for staying with us and I am glad you enjoyed your stay.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alexis on 15 Sept 2023
Dear Julie, Thank you for staying with us and I am glad you enjoyed your stay.

8/10 Good

Sánchez

Stayed 5 nights in Aug 2023
Response from Alexis on 15 Sept 2023
Dear Sanchez,Thank you for staying with us and I am glad you enjoyed your stay.

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alexis on 15 Sept 2023
Dear Mariah, Thank you for staying with us and I am glad you enjoyed your stay.

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Below the Budget disaster
The staff was friendly when I checked in. I got to my room and as soon as I opened the door the bad odor in the room was quiet strong. The carpeting was sticky and there was a hole punched in the side of the entertainment center and the bathroom door. When you sat on the toilet it felt like you were on one of those springy kiddie rides in the park. This stay was so bad, they should have paid me to stay there!
Stayed 1 night in Aug 2023
Response from Alexis on 15 Sept 2023
Dear Michelle, Thank you for staying with us and we have fixed the issues listed above.

6/10 Okay

Jacob

Liked: Staff & service
Disliked: Cleanliness
Cheapest hotel in gillette, you get what you pay for though, there was hair in quite a few places in the bath, and the bathtub's anti slip mat was disintegrating. The staff are pretty alright though, and its a very easy walk to the greyhound bus stop.
Stayed 1 night in Aug 2023
Response from Alexis on 15 Sept 2023
Dear Jacob,Thank you for staying with us and we will work on the issues you stated.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were very kind and approachable. I appreciate all the help I received
Stayed 3 nights in Aug 2023
Response from Alexis on 29 Aug 2023
Dear Timothy, Thank you for staying with us and I am glad you enjoyed your stay.

6/10 Okay

Benoit

Lit mou, propreté moyenne, piscine et spa eau trouble +- invitante. Mais tout de même correcte pour un arrêté sur la route des vavances.
Stayed 1 night in Aug 2023
Response from Alexis on 29 Aug 2023
Dear Benoit, Thank you for staying with us and I am glad you enjoyed your stay.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Place had a popping vibe to it and was good enough for what we wanted had a pool and hot tub and I enjoyed the experience
Stayed 1 night in Aug 2023
Response from Alexis on 29 Aug 2023
Dear Courtney, Thank you for staying with us and I am glad you enjoyed your stay.

4/10 Poor

Rachael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well care for, the room was so stuffy I could barely breathe, the toilet almost overflowed just from peeing. Very little water pressure and old bed that seemed to bow in the middle. I won’t stay here again
Stayed 1 night in Aug 2023
Response from Alexis on 29 Aug 2023
Dear Rachael, I'm sorry you did not enjoy your stay.

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Alexis on 27 Aug 2023
Dear Mary Jo,Thank you for staying with us and I am glad you enjoyed your stay.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alexis on 27 Aug 2023
Dear Dean,Thank you for staying with us and I am glad you enjoyed your stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alexis on 27 Aug 2023
Dear Michael,Thank you for staying with us and I am glad you enjoyed your stay.

10/10 Excellent

XIAOQIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean environment
Stayed 1 night in Aug 2023
Response from Alexis on 19 Aug 2023
Dear Xiaoqin, Thank you for staying with us and we are glad you enjoyed your time.

8/10 Good

Tero

Liked: Cleanliness, staff & service
Basic rooms ... some in room lighting not operational but breakfast options were pretty good
Stayed 1 night in Aug 2023
Response from Alexis on 19 Aug 2023
Dear Tero, Thank you for staying with us, it appears that your room was just missing a lightbulb which has since been replaced.

8/10 Good

CARRIE

Travelled with family
Liked: Staff & service, room comfort
Ehhh
Overall decent however my daughter found someone’s dirty socks under the bed which naturally makes you question things. The ice machine was out of ice also which was disappointing
Stayed 1 night in Aug 2023
Response from Alexis on 19 Aug 2023
Dear Carrie, Thank you for staying with us and I will update my staff about under the beds. Ice machine had been making ice at your attempt, it was just a little too soon to when multiple people had come down to grab ice before you.

2/10 Terrible

Odessa

Disliked: Cleanliness, property conditions & facilities, room comfort
Just Don’t
Not sure if my room smelled of pet odor or body odor and some kind of spray mask odor. There was something running down every wall. The night stand had drink rings on it, the lamp had a film of dust and crust. The microwave was discussing on the outside wasn’t about to look inside. The bathroom sink had something spilled in the countertop. The stool needed clean. The tub spout and shower head had so much lime build up I was surprised they worked. Despite that it was 101° outside the air was not on but the window that had human and animal prints all over it was open. Ppl were just sitting around in the parking lot. I was worried about my car. Was gonna take photos but could get out of there fast enough.
Stayed 1 night in Aug 2023
Response from Alexis on 19 Aug 2023
Dear Odessa, I am sorry you did not enjoy your stay. Had we been told about any of the issues you faced while staying here we would have resolved them instantly.

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Hallways stank,smelled like sweaty feet. Carpets in hallway and in room severely stained. Room odor wasnt as bad as hallway but nowheres close to smelling fresh. Would NOT recommend
Stayed 1 night in Aug 2023
Response from Alexis on 19 Aug 2023
Dear James, I am sorry you did not enjoy your stay.