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Reviews of Mei Hotel

3 out of 5
Mei Hotel
50, Lorong Abu Siti, George Town

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 93 reviews" "
Rating 8 - Good. 40 out of 93 reviews" "
Rating 6 - Okay. 11 out of 93 reviews" "
Rating 4 - Poor. 1 out of 93 reviews" "
Rating 2 - Terrible. 2 out of 93 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Pin Pin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms and staffs are all helpful. Whenever we went back to the hotel, the door will already open for us by their staff holding to the door.
Stayed 4 nights in May 2024

8/10 Good

harjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 3 nights while in George Town. Not central but only a 7 min ride to centre and not expensive via grab. I thought I booked with breakfast but arrived and none in my room. But ok as I looked at breakfast and didn’t look good so went out and bought at coffee shop round corner. Room was clean and water each day. Staff friendly and held bags when arrived early and stayed later. Would have wished the staff would turn down the volume on their walkie talkie machines as each morning heard at 7am outside my room and floor as they cleaned rooms so always got woken Didn’t try food at hotel but rooms nice and for price and location was fine for me.
Stayed 3 nights in Jan 2024

8/10 Good

Chong Chuan

Liked: Cleanliness, staff & service, property conditions & facilities
Room are well kept
Stayed 1 night in May 2023
Response from John Kim on 6 Jun 2023
Greetings Chong Chuan,Thank you for your review of our hotel and for staying with us. It is great to read that you are pleased with hotel room had a good experience during your visit in Penang. We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

6/10 Okay

Chong Lim John

location
Stayed 4 nights in Apr 2023
Response from John Kim on 6 Jun 2023
Greetings John, Thank you for your review of our hotel and for staying with us. It is great to read that you are pleased with the strategic location of the hotel. We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

8/10 Good

TSZ WAI MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new, very good 👍
Stayed 4 nights in Mar 2023

8/10 Good

L.V

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023

10/10 Excellent

wataru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近くには中国系の屋台がおおいです。 有名な観光地へはgrabを使えば１０分ぐらいでいけます。 夜中一人で歩きましたが、治安は悪くはないと思います。

10/10 Excellent

Wing Yao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

GAVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooftop area to chill and relax
Stayed 3 nights in Oct 2022
Response from John Kim on 8 Nov 2022
Greetings Gavin, Thank you for your review of our hotel and had given us a full rating. It is great to read that you had a pleasurable experience during your visit in Penang. We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

6/10 Okay

Kien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding
Stayed 2 nights in Oct 2022
Response from John Kim on 8 Nov 2022
Greetings Kien, Thank you for your review of our hotel and staying with us. It is great to read that you had given us a 3 out of 5 rating and are pleased with the surrounding of hotel.We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

6/10 Okay

Kien

Stayed 2 nights in Oct 2022

10/10 Excellent

TZULIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room good view on the 12th floor
Stayed 2 nights in Mar 2022
Response from John Kim on 18 Apr 2022
Greetings TzuLian, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 5 out of 5 and had a great experience when visiting Penang. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

6/10 Okay

Roselle

Parking was cumbersome
Everything was fine, exept the parking was very difficult. Have to use lift for parking the car, we find it cumbersome. Parking and driving out of hotel space is narrow. Apart from this, all are satisfactory.
Stayed 3 nights in Dec 2021
Response from John Kim on 15 Jan 2022
Greetings Roselle, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 6 out of 10. We have also taken note of the comment that you have highlighted on the parking and will put into discussion for the future improvement of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from John Kim on 22 Nov 2019
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and clean. Location was very good and near to places of interest. Hotel staff are generally polite.
Stayed 3 nights in Nov 2019
Response from John Kim on 11 Nov 2019
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, service and cleanliness of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful. Clean. Plenty of food nearby, if you are a goodie.
Stayed 3 nights in Sep 2019
Response from John Kim on 19 Sept 2019
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Niekon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from JOHN KIM on 5 Sept 2019
Greetings Niekon, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 8 out of 10. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from John Kim on 26 Jul 2019
Greetings Traveler, Thank you for your review of our hotel. It is great to read that you have given us a 4 out of 5 star rating. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from John Kim on 18 Jun 2019
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 8 out of 10. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic, Trendy, Safe & Comfortable Hotel
It was easy to find the hotel cause the location is strategic. The environment is trendy & inviting. The carpark is one of its special feature where they have car lift to park the car from floor 5 to 9. The packing part is there is no one or system where customers can open the lift door. Either hotel staff or call the hotel reception to open the lift door. The another lacking part is the hotel amenities in the hotel.
Stayed 2 nights in Jun 2019
Response from John Kim on 18 Jun 2019
Greetings Eliza, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 10 out of 10 and enjoyed our room and facilities of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
A nice stay.
Stayed 3 nights in Mar 2019
Response from John Kim on 1 Apr 2019
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 10 out of 10. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Ong

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2019
Response from John Kim on 7 Mar 2019
Greetings Ong, Thank you for your review of our hotel. It is great to read that you have given us a 8 out of 10 rating. Once again, We thank you for your kind review and we hope that we can welcome you back in the future. Thank you and best regards, John Kim Hotel Manager

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view & nice place
Nice & Good place to stay for relax, I feel very happy to stay here for this trip. Amazing
Stayed 2 nights in Nov 2018
Response from John Kim on 15 Jan 2019
Greetings Lim, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a 5 out of 5 rating and enjoyed our room. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

2/10 Terrible

Verified traveller

view dah lawa.tapi management die teruk..sebelum check in xada bagitau cleaner akan masuk kalau xtekan button..balik dari jalan2 i masuk bilik dah ade org masuk..mana privacy??i pergi hotel sbelum ni, i panggil cleaner baru die dtg bersihkan bilik..kalau barang i hilang mcm mne? sapa nak tanggung? i xsuka management mei hotel ni..
Stayed 2 nights in Dec 2018
Response from John Kim on 1 Jan 2019
Greetings Traveller, Thank you for you review of our property. We regret to learn of the challenges and disappointment that you encountered during your check-in at Mei Hotel. There was a technical error with hotel system during your check-in and rest assured that we have taken serious action on this issue in resolving this matter. We have also briefed the team accordingly to prevent similar incident happening again. Once again, thank you for your useful feedback and patient. We hope that this incident will not deter you from returning to our hotel. We look forward to your return. Thank you and best regards, John Kim Hotel Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from John Kim on 18 Dec 2018
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have give us a rating of 5 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Hun Nee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from John Kim on 9 Dec 2018
Greetings Hun Nee, Thank you for your review of our hotel. It is great to read that you have given us a rating of 5 out of 5. Once again, We thank you for your kind review and we hope that we can welcome you back in the future. Thank you and best regards, John Kim Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from JOHN KIM on 17 Nov 2018
Greetings Traveller, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Joyce, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 3 nights in a family room. It is spacious and very clean. Love it!
Stayed 3 nights in Oct 2018
Response from John Kim on 31 Oct 2018
Greetings Joyce, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our spacious room and cleanliness of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Santi Dewi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from John Kim on 31 Oct 2018
Greetings Santi, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 5 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Helen, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel near to a lot of street food.
Overall pleasant stay in this hotel. Housekeeping has done a good job.
Stayed 3 nights in Sep 2018
Response from John Kim on 6 Oct 2018
Greetings Helen, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5 and enjoyed the location and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Soong, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from John Kim on 6 Oct 2018
Greetings Soong, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

6/10 Okay

Verified traveller

So so. They made my wife clean the towel in order to get our full deposit...
Stayed 2 nights in Sep 2018
Response from John Kim on 5 Jan 2019
Greetings Traveller, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a 3 out of 5 rating. We have also taken not of the towel that you have highlighted and will look for alternative ways to ensure pleasurable experience for all. We hope that this incident will not deter you from returning back to us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Kamal, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Frendly staff
Hotel is near city centre convenient to visit tourist attractions & the staff are helpful. I have pleasant stay.
Stayed 2 nights in Aug 2018
Response from John Kim on 6 Oct 2018
Greetings Kamal, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a 5 out of 5 rating and enjoyed the location and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

6/10 Okay

Verified traveller

Good as a base hotel
Served a purpose as using it for a base whilst in Penang. Staff were friendly. Basic room, towels smelt weird and breakfast was minimal and wouldn't recommend.
Stayed 3 nights in Aug 2018
Response from John Kim on 6 Oct 2018
Greetings Traveller, Thank you for your review of our hotel and for staying with us. It is great to read that you have give us a 3 out of 5 rating and pleased with our staff friendliness. We have also taken note of the towel and breakfast and discuss with the team for improvement. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Ayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very convenient, center of the city
It was all good except the noise at night from the bar across. They were playing live music till late night. It was not a disturbing music but could be annoying if someone wants quiet night.
Stayed 1 night in Aug 2018
Response from John Kim on 13 Aug 2018
Greetings Ayumi, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed everything about the hotel. We have also taken note of the sound that comes from the bar across and will come up with a solution to improve our sound proof system. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

femmes, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located hotel meeting basic needs
Clean and comfortable hotel located very close to local food courts. Staff were helpful and very attentive. Breakfast for us was very disappointing. Not much choice. For the price we paid, our stay was worth it. We should not have chosen the “with breakfast” included option.
Stayed 2 nights in Jul 2018
Response from John Kim on 1 Aug 2018
Greetings Femmes, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed facilities and cleanliness of the hotel. We have also taken note on the breakfast choices and will communicate directly with the restaurant for future improvement. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

6/10 Okay

Alvaro

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms with doors conecting to another room, NOISY.
The Hotel is very clean, well decorated an excellent location. My only complaint was one of the doors was connected to another room. I have to spend few hours listening to what was going on in the nest room. That may be okay for families but nor for strangers. I spoke to someone at the front desk but got no help. The room also have no window and that is not safe in case of a fire. Those rooms should not be allowed. Everything also was perfect.
Stayed 1 night in Jul 2018
Response from John Kim on 1 Aug 2018
Greetings Alvaro, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our facilities and cleanliness of the hotel. We have also taken note on the sound proof matter and will liaise with the contractor for future improvement. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

femmes, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, near local shops
A good hotel that met all our basic needs. Reception staff were very good. Disappointed with the choice of breakfast options.
Stayed 2 nights in Jul 2018
Response from John Kim on 20 Jul 2018
Greetings Femmes, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, facilities and service of the hotel. We have also taken note on the breakfast options and will address this to the restaurant for further improvement. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2018
Response from John Kim on 17 Jul 2018
Greetings Traveller, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us rating 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and nice Hotel to stay!
We booked a Family Room for 4 persons for 3 nights. The hotel is new. Room cleanliness and spacious are 2 main factors we like about the hotel. Although only a 3-stars rated hotel, the stay doesn't make us feel like a 3-star during our stay. Keep up and maintain the cleanliness standard as this is one of the considering factor Traveller is look for.
Stayed 3 nights in Jun 2018
Response from John Kim on 18 Jun 2018
Greetings Edmund, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our facilities, service and cleanliness of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Liew, kelantan

Liked: Cleanliness, property conditions & facilities, room comfort
Nice , affordabke hotel in the georgetown
Satisfying and glad to stay at this Mei Hotel . Surely would recommend to my friends
Stayed 1 night in Jun 2018
Response from John Kim on 18 Jun 2018
Greetings Liew, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room and facilities of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

ping, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and new hotel
Mei hotel is a new and nice hotel with lots of food around so it's easy to find foods even till night. its just the hotel is a little bit noisy since lots of unpleasant guests stayed there. we can hear upstairs guest walking and talking. but the room was clean. Morning shift Receptionist staff was polite and nice. also the room boy was very helping.
Stayed 1 night in May 2018
Response from John Kim on 16 May 2018
Greetings Ping, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, facilities and service of the hotel. We have also taken note of your comments with regards to the sound proof and would like to assure you that the matter will be look for our future plans. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

joanna, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to many street foodstall.
Near the hotel have many street foodstall.we try the chicken rice,prawn noodle and hokkien noodle,very delicous and cheap.opp the hotel have a popular tim sum resturant but we didnt try because full house.
Stayed 2 nights in May 2018
Response from John Kim on 14 May 2018
Greetings Joanna, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room cleanliness, facilities and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Kevin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to many eateries
Although this hotel is not those kind of average to high end type but i do feel good while staying there. There is not much to feedback except about the food which has quite limited choice.
Stayed 3 nights in Apr 2018
Response from John Kim on 23 Apr 2018
Greetings Kevin, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed the cleanliness and hotel wifi. We have also taken note of your comments with regards to the breakfast choices and would like to assure you that the matter will be looked into for our future improvement. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

John & Judy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and restful hotel
Georgetown is geared to tourists and we made full use of the Shuttle buses and the Hop-On Hop-Off buses, doing the City as well as the Beach tours. Great views from Penang Hill and the Habitat tour is recommended. Food from the Food Halls was delicious and cheap.
Stayed 3 nights in Mar 2018
Response from John Kim on 4 Apr 2018
Greetings John & Judy, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room cleanliness, location and service of the hotel. We have also taken note of your comments with regards to the breakfast quality and would like to assure you that the matter will be seriously looked into for our improvement. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Ian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean new hotel close to historic Georgetown
Nice new hotel Helpful staff Cheap and easy ride into central Georgetown using Grab or Taxi If you stay you must visit Penang Hill for great views of the island and some historical buildings
Stayed 3 nights in Feb 2018
Response from John Kim on 6 Mar 2018
Greetings Ian, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, facilities and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel and customer service
The staff in this hotel are great, we were treated excellent. The room was spotless and roomy, with comfortable pillows and bed. The shower was exceptional the best we have encountered...with amazing water pressure. About a 20 minute walk to Komtar where you can catch a bus to most anywhere on the island.
Response from John Kim on 6 Mar 2018
Greetings Brian, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, facilities and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new hotel still sorting out the bugs. The Hotel Manager and staff needs to ‘take possession’ of the hotel and feel proud of theproperty. Housekeeping is inconsistent cleaning the trash one day and not taking out thevtrash another day. Front office staff inattentive but hide behind the counter engrossed in their hand phone instead of welcoming guests. Bellman was the saving factor.
Response from John Kim on 6 Mar 2018
Greetings Ibrahim, Thank you for your review of our hotel and for staying with us. We regret to learn of the challenges and disappointment that you encountered during your stay with us. Please rest assured that we have taken serious note of your feedback and will address with the team for improvement. We are glad to learn that our bellman does a great job in making your stay a pleasurable ones. Once again, thank you for your useful feedback and patient. We hope that this incident will not deter you from returning to our hotel. We look forward to your return. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Wayne, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Budget Hotel around the area
Great staff engagement alike 4-star treatment. Clean room and decent breakfast with superb location. Definitely coming back.
Stayed 4 nights in Feb 2018
Response from John Kim on 23 Feb 2018
Greetings Wayne, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, facilities and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 Excellent

Damien, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff, and clean.
Very pleasant stay with very friendly and helpful Staff, will definitely stay again when visit.
Stayed 2 nights in Feb 2018
Response from John Kim on 21 Feb 2018
Greetings Damien, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, facilities and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager