Churchill Cottage Up to 4 Person Occupancy - English Breakfast | Private kitchen | Fridge, coffee/tea maker, electric kettle
Check availability

Reviews of Hastings House Country House Hotel

4 out of 5
Hastings House Country House Hotel
160 Upper Ganges Road, Salt Spring Island, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 46 reviews" "
Rating 8 - Good. 9 out of 46 reviews" "
Rating 6 - Okay. 4 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brad, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
amazing property and staff. They use all the vegetables, flowers and fruit from the property.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Liked: Amenities, property conditions & facilities
Very very friendly and helpful staff
Stayed 6 nights in Sep 2023

4/10 Poor

Brian

Stayed 2 nights in Aug 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint and picturesque. Wonderful grounds and out-buildings. Setting is spectacular.
Stayed 2 nights in Jun 2023

10/10 Excellent

Asmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really beautiful and classy. The room is cozy with a fireplace and the dining service is excellent.
Stayed 2 nights in Nov 2022

6/10 Okay

dianna

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Beautiful property in need of TLC & staff training
We experienced a mix bag. The waitstaff was excellent, the food was very good. The condition of the building was rough in areas. The view out one window of our room was of the water--beautiful! Out another window was a roof repair that had been half-completed and all the construction debris left. The exterior of the building was needing TLC as were the gardens. The check in staff was lacking in training as was the spa staff.
Stayed 2 nights in Aug 2022

10/10 Excellent

Nicole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
This was such a quaint, fabulous and relaxing place. We definitely will be visiting here again.
Stayed 2 nights in Sep 2022

8/10 Good

Erol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiteness was what we liked the most One day the room was not cleaned until we asked for it at the end of the day.
Stayed 3 nights in Sep 2022
Response from Alan Lawley GM on 18 Sept 2022
Dear Erol:Thank you for your comments and I am pleased you enjoyed the peacefulness and tranquility that Hasting House offers. Please accept my apology for the delay in your daily housekeeping service. We look forward to welcoming you next season.Warm regards.Alan LawleyGeneral Manager

10/10 Excellent

Jeffrey

Stayed 2 nights in Aug 2022

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location for a wedding
Stayed 2 nights in Jul 2022
Response from Alan Lawley GM on 18 Sept 2022
Hello Elizabeth:Thank you for your wonderful comments and my entire team is pleased you enjoyed your stay. We have conducted over 15 exclusive weddings this season with amazing success. Love is truly in the air at Hastings House and Salt Spring Island.All the best.Alan LawleyGeneral Manager

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Magical! Hastings House offers the most stunning setting for walks, drinks and dinner. The suites are unique and luxurious with beautiful views. Service was outstanding and what a treat to find warm, fresh-baked muffins at your door in the morning. Enjoyed fabulous massages at the spa. A quick and lovely walk to Ganges shops.
Stayed 2 nights in Jul 2022
Response from Alan Lawley GM on 18 Sept 2022
Hello Natalie:I am so pleased you enjoyed your stay and experience at Hastings House. I have passed on your comments to my entire team. We look forward to welcoming you again next season.Many thanks.Alan LawleyGeneral Manager

8/10 Good

rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hastings house is a beautiful property but feels a tiny bit dated. I would stay there again because it’s the nicest hotel on salt spring island but the rooms while comfortable could do with a refresh
Stayed 3 nights in Jul 2022

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice cozy place for a getaway for a few days. Dining is top of class.
Stayed 2 nights in Jun 2022

10/10 Excellent

Mehrdad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supper nice, friendly and polite staff, easy check-in, our suite was available and we had an early check-in, such beautiful suites with highest quality furniture overlooking the marina, a very nice garden, delicious breakfast, they also deliver warm fresh out of oven to your room before you wake up, ….
Stayed 2 nights in Mar 2022

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

M.Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from AML on 1 Aug 2021
Dear Ms. Joyce: It was a pleasure meeting you and thanks for your kind comments. We look forward to seeing you again. Alan & The Hastings House Hotel Team

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While the property is like a quaint country side with lots of flowers and meadows, the facilities themselves were like a step up from camping. We stayed in a suite with a nice peekaboo view however, the room was not cleaned even once in the 4 days we stayed. We asked numerous times to have it cleaned to come back to it in the same state. Our plumbing went at one point and they gave us another room (which was still dirty from the last guest) to use the washrooms. When we came back to our room, all of our soap was gone and toilet not fixed. There were large ants all over the room and the "warm muffins" they say they leave you in a basket were mini bite sized snacks left in a soggy paper bag that you got lunches in back in the 80's. It felt like a pity muffin. The "4-diamond" restaurant was more like a 1-pebble with an extremely overpriced menu for subpar service. Do not recommend.
Stayed 4 nights in Jul 2021
Response from Guest Services Team on 18 Nov 2021
Dear Expedia Guest, Thank you for your review. We are delighted to hear that you fully enjoyed the lovely environment and grounds that Hastings House has to offer. We value all guest feedback and take all comments and concerns very seriously. We would like to apologize that we did not meet your expectations, as we continually strive to provide the best possible hotel experience to all of our guests. Again, we greatly appreciate all comments and reviews and we hope to have the pleasure of welcoming you again in the future. Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hastings House is a beautiful property. The only hiccup was the TV in our room wasn’t working due to a faulty cable box. Unfortunately the cable box could not be switched out. The only available rooms had not been cleaned. We were told this right after we checked in, as we checked out the TV right away. Fortunately the Manager (Allan), made everything right and arranged for another room to be cleaned prepared for us. It was ready by the time we finished dinner. We were also upgraded to one of the newer air conditioned units; which was greatly appreciated as this was during a heatwave. The staff are all very efficient and helpful. A Fantastic place to stay!
Stayed 2 nights in Jun 2021
Response from Guest Services Team on 18 Nov 2021
Thank you so much for taking the time to share your experience at our property. We are very happy to hear that you enjoyed your stay with us. We hope we have the pleasure to welcome you again in the near future! Best Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The restaurant needs resuscitation
Gorgeous property. We stayed at one of the Hillside suites and the setup and amenities are very nice. The real disappointment is the restaurant. The menu reads like it hasn’t been changed in decades (think escargot). In the right hands old fashioned can be amazing but unfortunately, there is no finesse to the food, which at the price point is really unforgivable. For example the scallops and prawns - served with a heaping pile of bland caesar salad and the kind of overly salted matchstick fries that were really trendy in the 90’s. Why? Other dishes though less mysterious in their design were also disappointing. It’s a shame because the grounds are serene and well kept.
Stayed 2 nights in Oct 2020
Response from Marketing Manager on 19 Oct 2020
Thank you for taking the time to leave a review. We put a lot of time into caring for the property and our guests suites and we are glad you appreciated them. We are sorry, however, to hear that you had a disappointing dining experience and we thank you for providing feedback. Hastings House takes reviews very seriously and it is our priority to ensure all guests receive an outstanding experience, which includes listening and improving as much as possible. Please know that your comments have been shared with our team for this reason. We hope we'll have the opportunity to wow you with our food one day soon.

10/10 Excellent

Navjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a gem of a hotel
Amazing place, amazing staff. A real gem!!
Stayed 3 nights in Sep 2020
Response from FOM Hastings House Hotel on 10 Sept 2020
Good Morning, we wish to thank you for taking the time to post a survey of our property. We are very happy that you enjoyed your stay with us, and also appreciate that you chose to travel to Salt Spring Island during these uncertain times. Best Regards, and we hope to be able to welcome you back in the near future.

6/10 Okay

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Charming country hotel. Not Relais&Chateau level
This hotel is in a great location with a lovely garden. It is definitely not the standard of a Relais & Chateau however. The restaurant and food were deplorable. The menu seems not to have changed since the 1980s. Presentation wasn’t interesting. Lamb special was chewy with a salty sauce and overcooked broccoli. Salad had far too much oil and was served on a plate too tiny for the whole pieces of lettuce. Prawn avocado salad was served on a warm plate swimming with a sauce that was far too spicy. The value was not there considering the high prices. And that was just dinner in the fine dining room. Breakfast was not good either and service was sadly lacking. We understand these are challenging times but when you pay that much, you deserve better! The room we had called Manor East is right over the kitchen and very noisy in the morning. Don’t book it unless you want to be woken at 6:30 a.m. The things we did like were lots of big fluffy towels and pillows. We enjoyed walking around the gardens and being close to Moby’s where the food is good for the price. We booked Hastings House thinking it would be like the manor houses we stayed at in the Cotswolds, UK and other Relais &Chateau hotels but it was nowhere close to them. Overall it was disappointing, especially as it was to celebrate an important anniversary.
Stayed 2 nights in Aug 2020
Response from AML on 25 Aug 2020
Dear Ms. Nicole Miller Bertini: We welcome all guest comments and appreciate the time it takes to provide balanced feedback about your stay at our property. We apologize that we did not meet your expectations. However, we must respond to your comments and to correct some of the inaccuracies and embellishments. Hastings House Country House Hotel has been a member of Relais & Chateaux for many years and is exceptionally proud of our award-winning customer service, food & beverage and the level of engagement our associates have with our guests. It is clear to readers that your feedback stands out on its own and, by that very fact, an accurate response is necessary. Your description of our award-winning Salt Spring Ruckle Farm lamb which is our house specialty is a first in the history of Hastings House Country Hotel. Several other guests thoroughly enjoy the lamb and our prawn avocado salad on the same evening with exceptional comments. We also receive daily positive comments about our farm fresh gourmet breakfast and freshly baked muffins and croissants. It is also important to understand to our valued readers that your entire meal was complementary, and our dining room manager expressed a sincere apology. Many of our current and past guests have commented that we exceed Relais & Chateaux standards in service, dining and pure guest experiences. Again, we greatly appreciate all the comments and reviews and look forward to your next visit. Regards. Alan M. Lawley General Manger Hastings House Country House Hotel

10/10 Excellent

CV, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trully a place to remember and visit again, quiet, beautiful
Stayed 2 nights in Aug 2020
Response from FOM on 14 Aug 2020
Thank you so much for taking the time to post a Review of our Property. We are very happy that you enjoyed your stay. Your kind words are greatly appreciated.

8/10 Good

Georgie, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cute country cottage styled suite built into the hillside. Minimal view of marina through trees from my lower suite which was beside the Moby pub and I like the Afternoon music from there. The grounds are nice And the restaurant breakfast was great. The gentleman server and younger lady servers very nice. Overall pleasant stay but expensive for no amenities. Massage was decent but also very pricey for zero amenities.
Stayed 2 nights in Aug 2020
Response from FOM on 14 Aug 2020
Thank you for your Guest Survey Response. We greatly appreciate your time involved in sharing your observations of the Property. At this time of Covid 19 regulations, we are unable to offer some amenities that are normally included with your stay. We hope to be able to welcome you back in the near future.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Gen Manager on 29 Oct 2019
Good afternoon Marie, thank you so much for your generous rating of our property. We greatly appreciate any feedback from our guests. This rating will be shared with our staff which is great motivation to keep up the good work.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing food
Stayed 2 nights in May 2019
Response from Michael on 26 Jul 2019
Thank you Peter! Chef Marcel prides himself on bringing our guests the finest cuisine with the freshest ingredients, many of which are carefully chosen from our on-site organic gardens. We hope you find the time to come back to our little slice of island paradise!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique beautiful hotel in a spectacular ocean setting with gardens, garden art, and beaches to walk through.
Stayed 1 night in Apr 2019

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Garden Hotel by the Sea
We first stayed at Hastings House thirty years ago and were happy to return. The property is one of the most beautiful on the island with views of the harbor, forest, and gardens. The Hayloft room in the barn was spacious, comfortable, and beautifully decorated. The vase of fresh flowers from the garden was artfully composed. All the staff we met were polite and helpful. I had a collection of shade plants that I'd bought at one of the island nurseries and didn't want to leave them to overheat in the car, so Kynan kindly brought me a large plastic tub to store them in and a hose so I could water them. Then he placed a "fragile" sign on them and tucked them behind the shed out of the sun and wind. Nice! We thoroughly enjoyed our dinner in the restaurant, afternoon tea, and delicious breakfasts. Our meals were decorated with fresh flowers from the garden and prepared with fresh, local ingredients. Delicious! The hotel is just a few minutes drive from the Long Harbour ferry and just a few minutes from Ganges, the nearby small town with lots of restaurants, art galleries, book stores, and other shops. The buildings at Hastings House are charming and beautifully kept up. I will long remember the lovely flower beds around the buildings and the gorgeous views through the leaded glass panes to the boats in the harbor below. It's expensive, but worth it for a special treat.
Stayed 2 nights in May 2018

10/10 Excellent

Zdravko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Romantic getaway
Hastings house was wonderful! We love the English Manor architecture of the dinning room. Really beautiful and quaint. The Cabins were nice with ocean view. But I feel the interior of the suite needs update for the price point we pay for. Other than that everything was wonderful! Love the muffin basket in the mornings!

8/10 Good

Qing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel run by wonderful people. Only one night felt like a week off, so relaxing!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay at Hastings House. A great base for enjoying Salt Spring Island. The west manor suite was more room than we needed for just the two of us and although thoroughly charming could benefit from some updating. The view of Ganges Harbor was lovely. The breakfasts and tea service were great and we had a delicious dinner in the bistro.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time at Historic Site!
First time at this establishment and we were presently suprised with all aspects of our stay! All staff members were very helpful with assisting with any of our questions or requests. Rooms were very comfortable & clean plus the Bistro was well worth the experience. Your morning breakfast is included with the stay plus the staff members are excellent!

10/10 Excellent

lia, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very romantic and relaxing. Great location.
Fabulous from the minute we arrived until we left. It's a memory that makes you want to go back. Great for rejuvenation, romance and more. Very elegant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quaint, charming, but a little shop worn
The setting is fantastic, the old country inn charming, and the staff very attentive. Our only complaint was the condition of the room. While clean, it needed updating. Very 80's plumbing and decor, and our coffeemaker was broken and not repaired after the 2nd night. The manager adjusted our bill, without asking, which showed class, but still, at over $400 a night, the issue should have never happened. Overall, something special and worth a one time visit.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent at off season rates
Magnificent property, beautiful countryside, awesome service. Wish I could afford to stay there high season.

10/10 Excellent

Janet, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to relax
This is a beautiful, peaceful place to visit for relaxation and refreshment. I visited in early December and still the gardens and everything about the place was wonderful. Falling asleep to firelight dancing on the ceiling is a treat as was the lovely breakfast provided by Michael. I'll definitely be going back every chance I get.

10/10 Excellent

canadianworldtraveler2012, Kelowna, BC, Canada

Liked: Cleanliness, staff & service, room comfort
Excellence
Simply the best service food, spa services and experience for the money bar none!
We stayed in The Greenhouse Suite in the front of the barn.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店可以，价格离谱，
地点，服务都不错的酒店，就是价格太高了，与实际价值脱节，岛上也就是这个酒店各方面条件都可以，所以定价就有点为所欲为吧，尤其是我们定的二个卧室的套房，居然要另外收二个小孩子每晚75CAD。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいです
趣のあるインテリアでとても快適に過ごすことができました。夜には庭でシカを見ることができました。また部屋の窓からもきれいな星空を眺めることができました。

8/10 Good

Hachi, 横浜

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいホスピタリティー！
到着がpm3時だったので、pm4:30までのアフタヌーンティー（無料）に間に合いました。スコーン絶品です。 部屋にも名前が記載され、スタッフの対応も気持ち良かったです。ディナーの雰囲気もラグジュリー感満載で特に野菜とラムが美味しかったのが印象的。庭もしっかり整備されて散歩も楽しいです。また、機会があれば泊まりたいホテルです。