View from property

Reviews of The Bartizan

3 out of 5
The Bartizan
77 Pedlar Street, Galle Fort, Galle

Reviews

9.4

Exceptional

Rating 10 - Excellent. 37 out of 48 reviews" "
Rating 8 - Good. 6 out of 48 reviews" "
Rating 6 - Okay. 3 out of 48 reviews" "
Rating 4 - Poor. 1 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sonali

Response from The Bartizan on 4 Dec 2023
Thank you of your kind review.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Galle
The Bartizan is a very lowly hotel and we enjoyed our stay. The view over the ocean from our private balcony was amazing. The room well appointed and spacious.
Stayed 2 nights in Jul 2023
Response from The Bartizan Management on 17 Jul 2023
Dear Dan, Thank you for taking the time to share your wonderful review of your stay at The Bartizan in Galle. We're absolutely thrilled to hear that you found our hotel to be very lovely and that you had an enjoyable experience with us.The view over the ocean from your private balcony sounds truly breathtaking. We're delighted that you had the opportunity to take in the stunning vistas and that it added to the overall enjoyment of your stay. Galle's coastal scenery is truly mesmerizing, and we're glad you were able to experience it firsthand.It's also fantastic to hear that you found your room to be well-appointed and spacious. We understand the importance of comfort and convenience, and we strive to provide our guests with a relaxing and pleasant environment. Your positive feedback is greatly appreciated.We sincerely thank you for your kind words and for choosing The Bartizan as your accommodation in Galle. Should you have any further comments or suggestions, please feel free to reach out to us. We value your feedback as we continuously strive to improve our services.Once again, thank you for your review, and we look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Solumtoochi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish we could have stayed for longer
The hotel was absolutely beautiful! It managed to balance a classic traditional feel with a clean modern aesthetic. The staff were also fantastic! Every request we had, they went above and beyond. They really made our stay exceptional!
Stayed 2 nights in Apr 2022
Response from Management on 18 Apr 2022
Dear guest, We thank you for your kind comments from the bottom of our hearts. Our staff will truly appreciate it. We are also thrilled to hear that you found the aesthetics of the hotel appealing. We hope you return to stay with us next time you visit Galle Fort, Sri Lanka.

6/10 Okay

Toby John

Travelled with partner
Liked: Cleanliness
Great place and location. Just many miscomms with the staff, asked for a late check out which they agreed then was asked to pay for it. But the staff do go above and beyond in every other way
Stayed 2 nights in Apr 2022
Response from Management on 18 Apr 2022
Dear guest, Thank you for your review. Your kind comments regarding the staff is much appreciated. We are sorry about any miscommunication that happened regarding your late check-out request. Unfortunately, we can only provide late-checkouts based on availability. We can only guarantee late check-outs if you paid for it since we would then have to hold the room. We hope this clarifies it for any future customers. Thank you again and we hope you stay with us on your next visit to Sri Lanka.

8/10 Good

Soby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent over all .
Stayed 2 nights in Mar 2022
Response from Management on 18 Apr 2022
Dear Guest, Thank you for your review about our hotel. It is much appreciated. We are happy to hear you had an excellent stay and hope to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience with Staff and Owner
This hotel left a terrible taste in my partner and I’d mouths. My partner acquired covid and they refused to give us a refund which is extremely distasteful no matter which way you look at it. The staff lacked empathy for our situation and kept telling us “don’t worry” when we were scrambling trying to figure out what to do. From what I could see their staff had no experience dealing with someone who is ill, and could not provide straight answers to what we should do. The owner is apparently a doctor, therefore you’d expect an above and beyond understanding of our circumstance but sadly we got the complete opposite. I rarely review places negatively and choose to give them the benefit of the doubt, but this hotel is a sad disgrace for a ‘hospitable’ place. On another note they are currently doing renovations which were very loud, cleanliness was not up to par and the property has definitely dated from the pictures.
Stayed 2 nights in Feb 2022
Response from Owner on 6 Mar 2022
Dear guest, We are sorry about the situation you are facing with your partner testing positive. We do understand this must be a frustrating time for you. As we have already communicated to you via email, that we have already processed a partial refund of your upgrade fee. Just to refresh your memory, you asked to change you dates of stay with us last minute before you arrived at the hotel and we promptly obliged without any change fees, you also stayed with us until 8pm of the day you left us. Our staff worked tirelessly for hours to help find a quarantine center for you and even spoke to your insurance company to make sure your next stay will be processed smoothly all the while offering you consoling words like "don't worry" and even gave a complimentary dinner before you left. It is truly unfortunate that efforts on our part to make you and your partner feel comfortable was not evident to you and we apologize for that. We sincerely hope your partner feels better and you are able to return home soon. Thank you.

10/10 Excellent

Nadia Sian

Liked: Cleanliness, staff & service, property conditions & facilities
The Bartizan was the most beautiful place to stay. The hotel is immaculately decorated, and fits right in with historical Galle. I was here for my last few days in Sri Lanka and the hotel kindly arranged my PCR test and were super helpful with the current covid situation. Nothing was ever too much trouble. Thank you for a wonderful stay and all the help.
Stayed 1 night in Feb 2022
Response from Owner on 6 Feb 2022
Dear Nadia, Thank you for the wonderful review. We are delighted to hear you enjoyed your stay with us. We hope you will stay with us again if your travels brings you back to Galle, Sri Lanka.

8/10 Good

Joseph

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
had good time at the hotel..
Stayed 1 night in Jan 2022
Response from Owner on 4 Feb 2022
Thank you for your kind feedback, we hope you will stay with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bartizan boutique
Very friendly and helpful staff, large comfortable room, great location, excellent breakfasts..
Stayed 2 nights in Dec 2021
Response from Owner on 4 Feb 2022
Thank you very much for your review. We especially appreciate the kind words mentioned about the staff. We hope you will come back to stay with us again.

10/10 Excellent

Christina

Stayed 2 nights in Dec 2021
Response from Owner on 19 Dec 2021
Thank you for staying at The Bartizan and for amazing review score.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Beautiful location with incredible views from the room balcony
Stayed 2 nights in Dec 2021
Response from Owner. on 8 Dec 2021
Dear guest, Thank you for the the amazing review. We hope you return to stay with us another time.

8/10 Good

Nadeesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Sam on 23 Aug 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed. Excellent breakfasts.great bed linen
Stayed 2 nights in Jul 2019
Response from Owner on 6 Jul 2019
Thank you for your thoughtful feedback. We do hope you will visit us again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Sam on 1 Apr 2019
Thank you reviewing us. We hope you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
This boutique hotel is situated right in the centre of Galle- with the rooftop area overlooking the fort and walking distance to plenty of restaurants, gelato and massage places. The hotel is a short drive from Unawatuna- a beach town with a calm sea. We stayed here for two nights and had a packed breakfast (sandwich and fruit) one morning and the usual breakfast on our second day- not bad- the usual eggs, pancakes, tea/ coffee, fruit. The rooms are a reasonable size, but dark due to 'the bartizan' nature of the hotel - shutters. We found it perfect for what we needed and the wifi is fast. The roof area is really nice for afternoon tea/ reading (and they offer free tea and cake between 3-5pm). Overall we were really happy with our stay. Only small niggle was there are no shower facilities after check out (11am which they kindly extended until 12pm) which meant we couldn't do much on our last day and were just hanging about the area. Also we were told they were full so couldn't offer another room to shower (which we would have gladly paid to use), but I later found out there was actually a room available.
Stayed 2 nights in Feb 2019
Response from Sam on 14 Feb 2019
Dear Guest, Thank you for a great review. We are thrilled you had a pleasant stay at The Bartizan and for mentioning our central location with views, breakfast and fast wifi. We welcome comments to improve our service. We do our best to provide complimentary late checkouts as well as extended late checkouts for an additional charge based on availability upon requests. We apologize if there was any miscommunication during your check out about room availability and will be sure to look into it. Thank you

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Lovely new hotel located within Galle Fort next to the walls that look out over the ocean. Room was very nice and quiet with a good shower and comfy bed. The staff were happy to help with anything the the breakfast was fantastic! Definitely recommended!
Stayed 1 night in Jan 2019
Response from Management on 8 Feb 2019
Dear Sam, Thank you for the kind review. We are thrilled you enjoyed your stay with us we will be sure to share your comments with our staff. We hope you will stay with us next time your travels brings you to Galle Fort, Sri Lanka.

10/10 Excellent

eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
A small gem of tranquillity . Nicely designed comfortable small hotel. Very helpful staff and nice breakfast .
Stayed 2 nights in Jan 2019
Response from Sam on 3 Feb 2019
Thank you for the wonderful comments. We hope you visit us next time you are back in Galle Fort, Sri Lanka.

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & Staff
Sent 2 nights here with my family and had a fantastic time! The location is amazing inside the fort with everything within walking distance! The building is a 300 year old beautiful Dutch house! The staff are very accommodating too & got to have breakfast on our balcony each morning overlooking the ocean
Stayed 2 nights in Jan 2019
Response from Sam on 22 Jan 2019
Dear Guest, thank you for a wonderful review. We are happy to hear that you had a fantastic time with us. We hope you will come back to visit us again.

8/10 Good

Tinman, London, UK

Liked: Cleanliness, staff & service
Difficult to review this really unusual hotel. Great location, lovely feel. Particularly liked the courtyard and roof terrace. Our room was small and without a window, which isn't great for me. Storage was poor,we were really living out of the suitcases. Bathroom privacy may be an issue - as only a partition glass screen between bedroom and bathroom (in our room, don't know about other rooms). We stayed for three nights which is probably the most one would wish to do. Breakfast good, but quantities for us too large. We scaled down for second morning, but witnessed a lot of wasted food on places which is a pity in this essential poor country. I would recommend.
Stayed 3 nights in Jan 2019
Response from Sam on 19 Jan 2019
Dear guest, Thank you for the review. We are happy you enjoyed the courtyard and the roof terrace. As we've had to work with the existing architecture of more than a 200 year old colonial building, all our rooms have different sizes and quirks. Courtyard rooms are priced the lowest as they are on the ground floor and has a view of the courtyard. We are delighted you enjoyed the breakfast. As we do cater do a wide variety of clientele from all over the world, we try to offer a plentiful breakfast to satisfy everyone. We hope you enjoyed your stay overall and will come back to visit us again.

10/10 Excellent

dhiren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superlative Fort boutique hotel
having stayed in the Fort before i knew what I wanted in my hotel and the Bartizan ticked all the boxes and more. Location was superb, right by the ramparts and directly off strategic pedlar st. Bartizan is a small boutique hotel with all the requisite facilities and amenities. rooms are well appointed and equipped, nice touches like designer toileteries. cosy and intimate rooftop lounge area for amazing sunsets over the indian ocean. Service was discreet and attentive. good bespoke breakfast served in the quaint and cool courtyard or outside your room. Special credit goes to Andrew, the GM, who is extremely personable, approachable, informative, warm and down to earth. overall one of the best price-value-quality boutique options in the Fort. would certainly return and make this my base
Stayed 2 nights in Dec 2018
Response from Sam on 19 Jan 2019
We are extremely happy you had a wonderful time at The Bartizan. We will indeed pass this on to our staff. We try our best to satisfy all of our guests and it is a joy to hear when our guests appreciate the hard work. Thank you very much and we hope you will come stay with us again.

10/10 Excellent

Shilpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible boutique comfort in the heart of Galle
The Bartizan is without a doubt one of the best hotels there is. Literally everything was exception - spacious room and terrace design, beautiful decor, kind and super attentive staff, excellent breakfasts, and little details like afternoon tea. As someone who travels frequently for work (and lives out of hotels), I was blown away by how phenomenal the Bartizan is and would love to make it my home away from home. It’s a must in Galle.
Stayed 2 nights in Dec 2018
Response from Sam on 28 Dec 2018
Dear Guest, We are delighted to read your comments about The Bartizan. We will be sure to pass it on to our staff. It was our pleasure hosting you and we would love for you to come back to The Bartizan next time you are in Sri Lanka.

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from Management on 17 Dec 2018
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Sam on 2 Dec 2018
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room. Beautiful Hotel and in a perfect location is you want to stay and see the Galle Fort Area. Would stay here again and would request the same room. We had a private roof top balcony and it was perfect.
Stayed 1 night in Nov 2018
Response from Management on 28 Nov 2018
Thank you for a wonderful review. We are extremely happy you enjoyed your stay with us. We hope you will choose to stay at The Bartizan next time your travels brings you to Sri Lanka.

10/10 Excellent

Michael, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Fort hotel
Stayed here for the Galle Test Match - couldn’t have wished for a better location and quality of boutique hotel.
Stayed 5 nights in Nov 2018
Response from Sam on 14 Nov 2018
Thank you for a wonderful review. It was our pleasure hosting you. We hope to see you again.

10/10 Excellent

Bre, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Walkable distance to the beach and attractions. Clean and cozy hotel. Only thing bothers us is the placement of the basin within the room instead of the bathroom. Overall great experience staying here.
Stayed 1 night in Aug 2018
Response from Sam on 25 Aug 2018
Thank you for your review. We are happy you enjoyed your stay at The Bartizan. We hope you stay with us next time you are in Galle Fort, Sri Lanka

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing. Rooms were great, cold air conditioning, fantastic location, huge breakfast
Stayed 1 night in Aug 2018
Response from Sam on 9 Aug 2018
Thank you for the wonderful review. We are delighted you enjoyed your stay at The Bartizan. We hope to see you again.

6/10 Okay

CMH, singapore

Disliked: Property conditions & facilities, room comfort
Experienced a black out in the middle of the night
Experienced a black out in the middle of the night. The staffs were not trained to deal with the situation, I had to call the front desk a couple of times as the room was stuffy and hot. Eventually, I opened all the windows and the door leading to the balcony, which invited additional security risks. The constant howling of the wind and waves made it an unbearable night, loosely held pipes and unsecured doors added to the orchestra of polluting noises.
Stayed 1 night in Jul 2018
Response from Sam/Owner on 30 Jul 2018
Dear Guest, Thank you for the review. I am glad to hear that you enjoyed the location and the ocean views it provided. I apologize for the inconvenience caused by the power outage. As it was explained to you by the staff on duty, it was a city wide outage that lasted for about an hour. The sound of the waves and the wind are unfortunately unavoidable as you mentioned due to the proximity of the property to the coastline and when you have the windows open. Most of our guests find this a desirable quality of the hotel. We hope you enjoyed the breakfast the following day and hope your overall stay was good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Galle
Loved the hotel, great service, lovely building, great view, right by Pedlar street and the sea front, massive balcony. Only negative was our friends air con didn’t work very well, room 33.
Stayed 3 nights in Jul 2018
Response from Sam on 29 Jul 2018
Thank you for staying with us and a great review. We are happy you enjoyed your stay with us and hope you will visit us again. We will also look into the room a/c that didn't work quite as well.

10/10 Excellent

nav, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with a nice view of fort
Great location and easy access to city and fort. Able to walk to the fort and nice places to eat nearby. Hotel breakfast is awesome and the staff is really friendly. Highly recommend to stay in this hotel.
Stayed 2 nights in Jul 2018
Response from Managing Director on 15 Jul 2018
We are happy you enjoyed your stay with us. We hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Tower room was beautiful, very old and renovated well. The bed was on the small side and the bathroom didn't have a full length door which was frustrating. We also didn't have a safe available or wifi which worked in our room. Apart from this, the breakfast was excellent, as was the views of the ocean and the proximity to Pedlar St and the fort wall. Room Tip: Ask for a room with a safe, wifi and a proper bathroom door
Stayed 2 nights in Apr 2018

8/10 Good

R, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel in great location within the Fort
Stayed for 1 night before leaving for Colombo. Lovely hotel - very nice design and very comfortable. Great breakfast (though a slightly odd mix of food stuffs), nice staff, and we were able to take towels and take a quick dip in the sea beyond the wall.
Stayed 1 night in Jan 2018
Response from The Bartizan Management on 26 Jan 2018
Thank you for your review. We are glad you enjoyed your stay and was able to take a dip in the water as well. We hope you will visit us again in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new boutique hotel. Balcony view overlooking fort and water was perfect for our honeymoon
Stayed 2 nights in Jan 2018
Response from Shveta, The Bartizan Management on 21 Jan 2018
Hello Michelle, We are so happy you and your husband enjoyed your honeymoon at The Bartizan. It was lovely hosting you and we hope to see you again in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great location and a lovely hotel. The rooms were a little bit different in the way that they are set up, but different in a good way. We stayed in the top room with a panoramic view and a balcony that has a sea view, were you can sit in the evening and watch the sunset. Service and staff were excellent. The hotel is in a great location in Galle Fort Area, with great little shops and wonderful cafes and restaurants. If I had one small comment is that you are expected to let the hotel know what time you want breakfast in the morning, I felt a little under pressure to make the stated time, but that's just me! We loved our stay and we will visit again soon.
Stayed 2 nights in Dec 2017
Response from The Bartizan Management on 6 Jan 2018
Dear Paul, Thank you for the review. We are glad you enjoyed your stay at The Bartizan. We hope to see you again soon.

10/10 Excellent

Lise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super dejligt hotel
Vi opgraderede vores værelse og fik det smukkeste rum overhovedet. Det var super rummeligt og smukt. Personalet var virkelig søde og servicemindede. Morgenmaden var toplækker og placeringen perfekt!
Stayed 2 nights in Jan 2024

10/10 Excellent

Júlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Julie Sesilie

Stayed 1 night in Nov 2022
Response from The Bartizan Management on 30 Dec 2022
Thank you for you kind review.

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Owner on 4 Feb 2022
Thank for the review, and hope you will stay with us again.

10/10 Excellent

Frank

Stayed 1 night in Jan 2022

10/10 Excellent

Reto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from The Bartizan on 5 Jan 2022
Thank you for staying with us and for the amazing review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from The Bartizan on 5 Jan 2022
Thank you for staying with us and for the amazing review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t think twice it’s a lot more than just all ri
Great place! Really nice. Really friendly staff. Excellent breakfast.
Stayed 1 night in Dec 2021
Response from Bartizan on 31 Dec 2021
Thank you so much for your kind review. We are happy you enjoyed your stay with us and hope you will visit us again.

10/10 Excellent

MARIPAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Bartizan team. on 24 Nov 2021
Thank you for your review. We hope you are able to visit us again soon.

10/10 Excellent

Taky, 東京

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
私たちの部屋は33号室で、要塞越しに海が見える部屋で広い専用バルコニーでくつろげたり、朝食を食べたりできたけれど、他の部屋は眺めとか良くないかも。
Stayed 1 night in Dec 2019
Response from Sam on 31 Jan 2020
Thank you for your kind review.

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel with excellent service - highly recommend it!
Stayed 1 night in Nov 2019
Response from Management on 4 Jan 2020
Thank you very much indeed for your kind comments. We hope you will return to stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大変親切で満足です。
Stayed 1 night in Aug 2019
Response from Sam on 5 Sept 2019
Thank you for taking the time to rate our hotel and services.

10/10 Excellent

Ka Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sam on 17 Aug 2019
We are happy you have enjoyed your stay with us and thank you for rating your experience.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Es ist den Preis bei weitem nicht wert
Gebucht wurde ein Doppelzimmer für 123.-€. Erhalten haben wir ein Zimmer mit geschätzt 6 qm, die Klimaanlage war so verdreckt, dass keine Luft mehr passieren konnte und folglich keine Kühlung stattfand, das Doppelbett hatte eine Breite von 130cm, folglich haben wir kaum geschlafen. In der Toilette und der Dusche konnte man sich wegen der Beengtheit fast nicht umdrehen um wir beide sind schon extrem schlank. Es gab keinen Fernseher, das hat uns aber auch nicht gefehlt. Das europäische Frühstück war hervorragend. Der Service war nett. Das Gesamtpaket stimmt nicht.
Stayed 1 night in Mar 2018
Response from The Management on 23 Mar 2018
Thank you for your reiview and your kind remaks about the breakfast and service. We are sorry to hear that you did not enjoy the room you booked. As advertised, it is a small room located in one of the towers. However we do have to disagree on some of your comments. The room size is 11 square meters. The bed is a standard size double bed with an approximate width of 135cm. We do not advertise this bed as a queen size. Perhaps you were expecting a queen size bed. The room overall is smaller in size as metioned on our website and we recommend it for couples who wouldn't mind sharing a small space or for a single traveler. Unfortunately the booking site you used may not have included a description of the room. But it does include upto 10 pictures and the size for you to get a idea of the room. The A/C unit is new and gets serviced often. Unfortunately you had not complained the room is not cooling enough during your stay where we could have looked into it. We have found that some travleres do not use the cooling setting on the A/C. We believe the room is priced fairly for a hard to find Sea View room in the very popular town of Galle Fort,Sri Lanka.