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Reviews of Gainsborough Hotel

Gainsborough Hotel
49 Lord Street, Gainsborough, England

Reviews

6.8
Rating 10 - Excellent. 15 out of 53 reviews" "
Rating 8 - Good. 14 out of 53 reviews" "
Rating 6 - Okay. 9 out of 53 reviews" "
Rating 4 - Poor. 5 out of 53 reviews" "
Rating 2 - Terrible. 10 out of 53 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Maddie

Travelled with partner
Liked: Cleanliness, staff & service
Lovely place to stay, needs a few touches here and there like shower curtains and extractor fan, but perfect value for money, especially with secure car park, would definitely come back!
Stayed 3 nights in May 2024

8/10 Good

Gayle

Liked: Staff & service
Staff were very helpful and friendly.
Stayed 1 night in May 2024

4/10 Poor

Sheila

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has obviously been neglected for years and it shows! The lovely young lady who was the only member of staff we saw did her best, but the hotel really needs a lot of attention. A great shame, because it has a town centre position, such as the town centre is!
Stayed 1 night in Apr 2024

2/10 Terrible

Rob

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt even end up staying at this hotel. I ended up booking a travel lodge. I was ment to be staying with my son as we had filming for a youtube event at blyton park but i didnt even walk through the door. I arrived to check in and there was what appeared to be a homeless gent aswell in the door way. The revolving door has a hand written paper sign stating it was broken and the main door had a key pad on it and there wasnt any staff in sight. I immediately turn around and walked back to my car and booked the travel lodge. The pictures online are a misrepresentation of what the hotel actually looks like now from just the outside. And if you was to walk out onto the highstreet you are greeted with a street of shops that are all boarded up. It was such a shame really but in the end i didnt want my son to have the experience of staying here.
Stayed 1 night in Apr 2024

6/10 Okay

andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generally the property its self no bar no dining room and needs a re furb
Stayed 3 nights in Mar 2024

2/10 Terrible

Scott

Business traveller
Disliked: Staff & service
Disgusted in the service from Expedia and the hotel Booked this hotel as it had no time limit for check in.... Drove 90 mins off my route to get to it to be told check in closes at 1030pm...i told hotel this is not on the Expedia booking page and ride person hung up... Contacted Expedia promised refund, couldn't find another hotel so i had to drive another 90mins to another hotel in Sheffield arriving at 2am!! Expedia then tell me today I'm not getting a refund.... I've replied with the booking confirmation screenshot showing only 1 check in time. I'm a regular Expedia user and always usually check in late so i double check for check in periods before booking. If I'm not refunded I'll be contacting bank and this will be the last time i use Expedia.... Turned up at too many hotels via them and turned away. As for Gainsborough Hotel..... Check their reviews.... Their customer etiquette seems to fail often!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and value for money!
Stayed 3 nights in Jan 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic place excellent for us passing through. In the middle of Town so handy for food and drink
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Not great
Last year it wasn’t too bad so we decided to stay again. The water pressure was terrible, no hot water, the whole hotel was freezing. The room wasn’t the cleanest and the beds were very firm. The breakfast was okay but didn’t have much selection.
Stayed 1 night in Nov 2023

4/10 Poor

Martin

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down property, electric sockets in room didn't work. TV not working, kettle not working. Dirty carpets. More like a hostel. Staff not available, then charged twice for the room which I will be claiming back. On the whole you get what you pay for so my fault for booking, should have gone to a Travelog
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Value for money. Staff was friendly. Lovely old building
Stayed 1 night in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Silly locks on the rooms
Stayed 1 night in Sep 2023

2/10 Terrible

Martin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You had to ring the desk just get in and the hotel was being referbished. The room was so hot you needed the window open. The machinery noise outside the room was unbelievable. There was also strains on the bed. It was so bad I could not believe it.
Stayed 4 nights in Sep 2023

10/10 Excellent

Britt Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy
From we came they did everything they could to make our stay as best as they could, so nice and charming owner, a nice clean room, and a comfortable bed, what more can you ask for, highly recommended, 10 out of 10 ⭐️ from us
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

George Robert

Stayed 1 night in Apr 2023

4/10 Poor

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Chris

Stayed 1 night in Apr 2023

4/10 Poor

Dave

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Joshua

Stayed 1 night in Nov 2022

10/10 Excellent

golam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
pleasent
Stayed 1 night in Nov 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good front desk service and excellent location.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Shockingly poor.
No hot water, no one on reception and replacement phone number unaswered, booked for 4 nights left after one. Shockingly poor. Some people should NOT be in this business.
Stayed 4 nights in Sep 2022

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed with the hotel. It was dirty throughout and both the bedding and towels had stains. I would not recommend this place to anyone.
Stayed 1 night in Sep 2022

6/10 Okay

Ian

Stayed 1 night in Jul 2022

10/10 Excellent

Isma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service & value
Great
Stayed 1 night in Jul 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Very friendly and helpful staff. Nice comfortable bed, a bath and a big flat screen TV. Would definitely be back again.
Stayed 3 nights in Jul 2022

4/10 Poor

Stephen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was fairly dilapidated and had no amenities. Appears to be a hotel mixed with HMO
Stayed 1 night in Jun 2022

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They was welcoming and sorted out the towel issue straight away. Would be better if had breakfast, but not big deal as there was two cafes in walking distances
Stayed 2 nights in May 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great location, value. Parking will be charged for soon still be great value.
Stayed 1 night in Apr 2022

10/10 Excellent

John

Stayed 7 nights in Apr 2022

2/10 Terrible

Nathan

Stayed 1 night in Apr 2022

6/10 Okay

Angela

Disliked: Cleanliness, property conditions & facilities
Not be returning
Having stayed here before I knew where I was going. However the satnav instructions take you somewhere else - maybe address this on the app. I checked in no problem. Came up to my room on the top floor. Opened the door and nearly broke my neck as there is a step down into the room but no warning on the room door. I was immediately met with a smell of illegal nature. I opened all the available windows to ease the aroma. The room itself is lovely and big. Lovely bathroom with a very large bath with over bath shower, however the shower head is held on with tie wraps, and there was no handle on the inside of the bathroom door. I went out to visit friends and when I came back the access to the car park was closed. I rang the number and was told I needed to leave my car there walk round the block to the front of the hotel, go in the door walk through the building into the back and raise the shutter myself!! To which I stated was there no one in the building to do this for me as I didn’t really want to leave my car where it was. I walked all the way round went through and someone had indeed come from the inside and raised the shutter!!! There was body hair in the sink. Not mine!! In the morning I washed my hair and the hairdryer didn’t work. From checking in I haven’t seen a single member of staff. Whereas on my last visit the couple who were running the place were always available and visible. I’m really not impressed on this stay and will not be inclined to return.
Lovely big room
Nice big bath
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round brilliant service
Stayed 1 night in Feb 2022

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Katherine

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Russell

Liked: Staff & service, room comfort
Disliked: Cleanliness
It was an ok stay
Receptionist Rebecca was very helpful and very friendly. The hotel was ok although would not be suitable if you are no good with stairs as their are no lifts and the corridors are a little uneven. Room was tidy but only provided with one cup, we had booked as a couple. The cup, kettle and spoon in the room were dirty and needed washing before we could use them but apart from that it was a nice stay. Unfortunately they are not opening their restaurant until next week so cannot comment on the food
Stayed 1 night in Aug 2021

8/10 Good

Jimmy

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Nasir

Business traveller
Disliked: Staff & service, room comfort
This hotel not suitable for an emergency situation
Room are boxed room no place for sitting it’s just boxed room and bed , bath room sink are not suitable , although it was clean room but no reception and and breakfast service also could be dangerous fire emergency
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Natalie was extremely helpful and very pleasant room was clean and very nicely decorated the rest of the Hotel is being modernised and would go back and see the hotel when all the improvements have been finished
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Impressive looking hotel from its frontage onto a pedestianised, quiet street in the centre of Gainsborough. A large, quiet ensuite room with very comfortable bed but lacking bedside lights. The whole hotel appears to have ground to a halt in its restoration to former glories with offputting closed off, unfinished bar & lounge areas & a hit & miss reception system. Never the less the hotel offers very good value accommodation at a bargain price.
Stayed 2 nights in Aug 2021

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor organisation, do not recommend. Shabby and reception system virtually non-existence, and staff seemingly unaware even as to when rooms are available. Avoid.
Stayed 1 night in Aug 2021

8/10 Good

Lawrence

Business traveller
Liked: Staff & service
Stayed 4 nights in Aug 2021

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Business overnight
In centre of Gainsborough, not easy to find where to park, rang hotel, answerphone! Rebecca had popped to the shop, but then was very helpful. Parked at back of hotel, so safe & undercover. Hotel is being refurbished so not all in best order, however my room was large, decent facilities, but as on top floor wi-fi didn't work. No food served at all, went to Zizzi round the corner. But no breakfast was a shame. Rebecca & Natalie are working very hard & were extremely helpful. Overall cheap & cheerful.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty shower,bin not emptied,toilet smells,dirty stair carpets,difficulty in getting access and contacting absent staff. Filthy back access through to dirty communal garage, with rat infestation treatments.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Nice room staff lovely plug points in wrong place had to put kettle on floor
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel! Staff were extremely friendly and the hotel room was lovely and clean!
Stayed 1 night in Jul 2021

6/10 Okay

Philip

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
would be a nice hotel when renovation is complete
The hotel is still in a state of renovation. The bedrooms where of a decent standard with new beds and clean linen. The bath was unclean. There is quite a shock when you enter the hotel lobby as it still looks like a building site and the rear car resembles a scrap yard. The receptionist was helpful and friendly.
Stayed 1 night in Jul 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021