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Reviews of LIV iN Residence Frankfurt-Seilerstraße

LIV iN Residence Frankfurt-Seilerstraße
Seilerstraße 18, Frankfurt, HE

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 51 reviews" "
Rating 8 - Good. 16 out of 51 reviews" "
Rating 6 - Okay. 12 out of 51 reviews" "
Rating 4 - Poor. 5 out of 51 reviews" "
Rating 2 - Terrible. 3 out of 51 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Magued

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable stay
Room was cold and elevator was 7 steps higher than ground floor and it was extremely difficult to carry luggage upwards! No breakfast was available!
Stayed 1 night in Dec 2019

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, room comfort
Perfect location
Perfect location. Exactly on Zeil (City Centre) lots of cafes, restaurants, shops, malls, walking area etc. A few minutes away from major transportation station (Konstablerwache) that would take you anywhere. Very helpful staff. A quiet place, where you could enjoy a good sleep. Spacious room. I don't think meals are served, I didn't check as I prefer to try the different variety of coffee shops/restaurants around. They did gear me up with a complementary morning coffee on my way out in the mornings. I would say room and hotel are clean, however in an overall old and overused condition. Perhaps it's time for some renovation.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything is ok I stay on your hotel 2 time in this year And everything is ok
Stayed 7 nights in Oct 2019
Response from Marina on 21 Nov 2019
Dear Guestm than kyou for taking the time rating us on expedia.com and that you are enjoying your stay with us. We looking forward for your next stay to welcome you back. With kind regards Marina

8/10 Good

Verified traveller

Stayed 14 nights in Jul 2019
Response from Marina on 16 Aug 2019
Dear Guest, thank you for rating us on expedia and that you enjyoed the stay with us. We looking forward to welcome you back. With Kind regards Marina

8/10 Good

MIN CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was clean, employee kind and good hotel location.
Stayed 1 night in Jul 2019
Response from Marina on 10 Jul 2019
Dear Min Chan, thank you for your review on expedia. We looking forward to welcome you back. With kind regards Marina

4/10 Poor

Verified traveller

Stayed 5 nights in Jun 2019
Response from Marina on 25 Jun 2019
Dear Guest, we are sorry that you was not convinved by our product. We are trying are best to satisfy every guest. With kind regards Marina

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Marina on 15 May 2019
Dear Robert, thank you for taking the time to rate us on booking.com and that you enjoyed your stay with us. We hope to welcome you back soon. With best regards Marina

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great place. Avoid if you expect luxury
It is best to think of this place as a apartment rather than a full service hotel. The gentleman at reception was friendly his name is Khan. The apartment was huge in size and I found the bed comfortable and shower is great. Location is fantastic for everything in the city. This hotel could improve by modernising the rooms with some new furniture and offering snacks for breakfast. They do have lots of drinks in the mini bar and this is great. If you are someone that likes luxury this won't be the venue for you. If you are happy with simple and basic but functional and clean you will like this place.
Stayed 4 nights in Mar 2019
Response from Marina on 3 Apr 2019
Dear Guest, thank you for rating us on expedia and that you had a nice stay with us. We are concepated as a residence for longer stays which is different to regular hotels - for example self catering. All rooms are equiped with a kitchen which can be booked for an additional fee and the employees at the reception are pleased to help our guests finding super markets or nice caffeeshops for breakfast. With kind regards Marina

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Common areas are run down, elevators very dirty and slow, didn’t have breakfast as room did not look inviting. Room has a good size and is cleaned very day. Bathroom was well maintained and clean unlike the wall paper and furniture in the other room. Lots of room for the price. Only a few min walk to Zeil shopping area which has lots of things to do.
Stayed 4 nights in Mar 2019
Response from Marina on 10 Apr 2019
Dear Sir, Dear Madam, thank you for rating us on Expdidia. We are not offering breakfast im the residence as we are concepated for guest who are staying longer and using the kitchen every room is equiped for an extra charge. We are in charge of the room conditions allread started to renovate the first rooms. With kind regards Marina

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location. Good , clean and spacious apartments
Stayed 7 nights in Feb 2019
Response from Marina on 21 Feb 2019
Dear Guest, thank you for rating us on booking.com. We look forward to welcome you back. With best regards Marina

10/10 Excellent

Verified traveller

Stayed 11 nights in Nov 2018

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
My stay here was not as I expected. Carpets and sofa were grubby, the so called air conditioning was really just recirculating hot air around so I found it very uncomfortable to work in the room and to sleep at night. Service was poor as most of the staff seemed to be temporary staff with only basic training. I suggest you keep looking for another hotel.
Stayed 4 nights in Jul 2018

4/10 Poor

Sushil

Disliked: Staff & service, property conditions & facilities, room comfort
Greedy and irresponsible poeple!
The hotel said that they did not have any reservation. IN reality, they had overbooked and conveniently said that their system does not show my reservation. I was harassed and I had to stay there at the reception for 3 hours before they gave me a room in another hotel outside the city, 10 km away. Later, they brushed it aside saying it is a possibly minor human error. Greedy and irresponsible poeple!
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
I wouldn't recommend
The wifi wasn't working properly. Gym machines were broken
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed for a business trip. Great location and room
Stayed 3 nights in Jun 2017

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed one night for a business trip andfound the hote very comfortable. would be perfect for alonger stay

10/10 Excellent

Moustafa , Cairo- Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very comfortable and great location to Zeil
Was very good and helpful staff beside their light breakfast was exelant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel was great and great location. The carpet had some stains

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
•Cleanliness of room/hotel
Central for all shopping. bars, restaurants etc. Will stay again

2/10 Terrible

Chris, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Broken aircon & WiFi, surly staff.
We stayed at LiV’iN hotel in Frankfurt recently and were very disappointed by the experience. I stayed at the hotel as a group of four as we are attending an exhibition, and we all agreed to hotel did not meet expectations. The aircon didn't work from Sunday arrival to next Friday making the front facing rooms unbearably hot. I asked to change rooms and was told I couldn't, I asked for a fan and was told there were none. A colleague asked for an extra pillow and was told there were none as the hotel was full! I asked to speak with a Manager and was told they would contact me. They never did. The wifi didn't work for our stay either. The receptionist was surly and refused to accept they needed to sort out the issue with temperature, I could not recommend this hotel to anyone. To compound matters, I have emailed twice with my complaint and have been completely ignored, which I guess demonstrates their attitude and lack of respect for their customers.

4/10 Poor

JL, UK

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Poor value for the amount of money we paid.
Air conditioner wasn't working so we were boiled at night, couldn't sleep well. We weren't getting what we paid for basically. However, the location was great. So I'd only return to stay if we get a really good price.

6/10 Okay

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

CIU CHING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Zimmer schön Freundlichkeit ließ zu wünschen übrig.
Stayed 1 night in Dec 2019

6/10 Okay

Fahad

Stayed 4 nights in Jun 2019
Response from Marina on 25 Jun 2019
Dear Fahad, thank you for taking the time to rate us on expedia. We hope to welcome you back to convince you fully by our long staying concept. With kind regards Marina

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswert
Stayed 2 nights in May 2019
Response from Marina on 20 May 2019
Lieber Gast, vielen Dank für das positive feedback. Wir freuen uns, dass Ihnen der Aufenthalt in unserer Residence gefallen hat und hoffen, Sie bald als Gast wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Marina

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2018

2/10 Terrible

Hans, Köln

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Es wurde ein Doppelzimmer mit 2 Einzelbetten bestellt und das wurde auch bestätigt.Vor Ort gab es dann keine Einzelbetten.Man bot fairerweise ohne Aufpreiss zwei Einzelzimmer an - das war nicht bestellt und nicht gewünscht.Die Dame an der Rezeption sprach kaum Deutsch. Das Haus wird auch als Flüchtlingsunterkunft genutzt.Das muss einem Buchenden vorab gesagt werden damit man entscheiden kann ob das akzeptiert wird oder nicht.Wenn man erst vor Ort mit vor dem Haus und im Treppenhaus herumstehenden Menschen damit konfrontiert wird ist das inakzeptabel und ein Vertrauensbruch.
Stayed 2 nights in Nov 2018
Response from Marina on 29 Nov 2018
Sehr geehrter Hans, bezüglich Ihres Kommentares möchten wir wie folgt Stellung nehmen: Eine Wertung unsere Gäste und unserer Mitarbeiter auf Grund Ihrer Hautfarbe oder Nationalität ist für uns nicht akzeptabel. Unser Unternehmen steht für Vielfalt und Toleranz. Unabhängig davon entsprechen die von Ihnen geschilderten Aussagen nicht den Tatsachen. Es tut und leid, dass es wir Ihnen das gewünschte Twinbedzimmer nicht zur Verfügung stellen konnten und die von uns angebotene Alternative nicht Ihren Zuspruch gefunden hat. Mit freundlichen Gruessen Marina Kleine Direktionsassistentin

8/10 Good

cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien de disponible pour faire un thé ou un café ! Pas de casserole et de cuillere,a disposition ! Dommage ,que le sol de la chambre soit recouvert de moquette !
Stayed 3 nights in Oct 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Lugar
Todo perfecto, buena relación precio/calidad, recomendable
Stayed 1 night in Jun 2018

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Ihr LiV'iN Team on 22 Jun 2018
Vielen herzlichen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Zimmer sind in Ordnung. Sauber, aber etwas abgewohnt. Für die Nutzung der Küche wird eine Kaution und Endreinigungsgebühr berechnet (50 und 85€)...Also nicht wirklich inkludiert. Für einen Familienurlaub würde ich es nucht empfehlen, aber für Geschäftsreisen o.ä. ist es super geeignet.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nina on 24 Apr 2018
We are glad that you liked it to stay in our Hotel! Thank you very much for your Review!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

6/10 Okay

D.H, Wiesbaden

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Zentrales Hotel Nähe der Zeil
Das Zimmer war super groß ( großes Wohnzimmer extra Schlafzimmer und ein extra Raum als Kleiderschrank! Es liegt super zentral Restaurants und Shopping ganz nah. Die Wände müssten wirklich mal gestrichen werden! Und es ist kein modernes Hotel.Aber zentral und sehr freundliches Personal an der Rezeption.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Simple hotel with a high price tag
Cons: The hotel is very basic Rediciulously expensive price for such a basic standard. Although my room was a non-smoking room, it smells smoked all over the place The walls were very thin. So I could hear when my neighbors mobile rang and when they were talking! Pros: The room size was big The staff were friendly The location is good and 5 minutes from the train station

10/10 Excellent

hans josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נוח ונקי
איכות השירות, מיקום המלון

6/10 Okay

Shinichi, 日本

Liked: Cleanliness, property conditions & facilities, room comfort
少々長く滞在するのに向いている
キッチンが完備していましたが、食器棚に鍵が掛かっていて食器類が使えなかった。 冷蔵庫には多くの飲み物もあるが、栓抜きが無く飲むのに苦労しました。 恐らく、栓抜きも鍵が掛かった食器棚の中だったのでしょう。

6/10 Okay

ANTONIO, Catanduva

Liked: Cleanliness, staff & service, room comfort
Não é um quatro estrelas, seguramente !
O apartamento é amplo e confortável. Porém, longe do centro histórico. Complicado o sistema de escadas, acesso aos lentos elevadores, o que dificulta uma mobilidade maior. Wi-fi excelente. Atendimento bom. Contudo, pelo que relatei, não voltaria ao hotel.

10/10 Excellent

Heekyung, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
리셉션 스태프(남성)의 태도에 매우 감동했어요!
편안한 분위기와 청결한 객실상태 덕분에 만족스러운 휴식을 취했습니다 무엇보다 직원의 서비스에 감동했습니다

6/10 Okay

RAFAEL, URUGUAY

Liked: Room comfort
BUEN HOTEL, OJO CON LA KITCHENETTE !!
HOTEL CORRECTO, HABITACIÓN CÓMODA, DESAYUNO BIEN. UBICACIÓN A 4 CUADRAS DE ESTACIÓN DEL METRO Y DE LA PEATONAL LO QUE LO HACE MUY CÓMODA. TUVE UN PROBLEMA POR EL USO DE LA KITCHENETTE, YA QUE SE ENCONTRABA CERRADA CON LLAVE, AL SOLICITARLE UN PLATO A LA LIMPIADORA, ME DIO UNO DEL PLACAR Y LUEGO ME QUISIERON COBRAR 22 EUROS POR DÍA POR EL USO DE LA KITCHENETTE. ACLARADO LA SITUACIÓN, NO ME COBRARON NADA. VOLVERÍA A IR AL HOTEL, PERO CON LA PRECAUCIÓN DE NO ABRIR EL PLACAR.

6/10 Okay

Steingrímur M

Liked: Staff & service
ágætis hótel og góð staðsetning

8/10 Good

F E S, Rio de Janeiro

Liked: Room comfort
Só se não houver outra opção
Quarto ok. Hotel grande para uma mini Recepcao junto com um mini hall e mini restaurante. Isso tudo junto! O hotel é bem localizado a trezentos metros da Konstablerwache (Estecao de metro, ônibus, VLT e trem) próximo de várias lojas de departamentos. Muito caro para o que oferece. Há opções melhores, fora de períodos de eventos.

4/10 Poor

Nicolai, Berlin

Disliked: Cleanliness, property conditions & facilities, room comfort
Investitionsstau und def. kein Flemings-Niveau
Leider hat dieses Hotel seine besten Zeiten schon langer hinter sich gebracht. Da aber konsequent nicht in die Renovierung investiert wurde, sind die Zimmer inkl. Treppenhaus auf dem Niveau einer guten Jugendherberge. Der Teppich in meinem Zimmer bestand eigentlich nur noch aus Flecken und es gab eigentlich keine Wand die nicht komplett von Koffern oder anderen Gegenständen (im Bad) zerkratzt war. Der Fernseher ist für das Zimmer schon sehr klein und dazu auch nur im Wohnbereich. Im Bett schaut man auf eine schön zerkratze Wand inkl. zermatschter Mückenreste. Die Küche ist zwar nett gedacht, aber da alles verschlossen ist, gibt es keinerlei Mehrwert ggü. jedem anderen Hotel was eine Minibar (hier jedoch nur Getränke) bietet. Alles in allem ist der verlangte Preis (ca. 150€/Nacht) eigentlich eine Unverschämtheit. Immerhin der Empfang war sehr freundlich, was aber eigentlich bei einem Hotel nicht extra hervorgehoben werden müsste, da man sich ja irgendwo im Dienstleistungsgewerbe befindet ;) Ich werde dieses Hotel nicht wieder betreten und kann es auch nicht empfehlen.

8/10 Good

Morten Sommer, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice appartment in central Frankfurt
Really nice appartment with lots of space. Only minus is that aircon could not handle the +35 degress during our stay. Fine breakfast buffet.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pin-Jan, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The location of hotel is near the Zeil street and MRT. The room is clean and comfortable. We really enjoy the time there.