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Reviews of Holiday Inn Express Hotel & Suites Frankenmuth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Frankenmuth, an IHG Hotel
926 South Main Street, Frankenmuth, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1001 reviews" "
Rating 8 - Good. 236 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Renee

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bed side table was dirty n lamp shades had hair on them lamps were dusty
Stayed 1 night in May 2024

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a quiet and safe location.
Stayed 1 night in Apr 2024
Response from Trent L on 25 May 2024
Thank you! i am happy you enjoyed our hotel. We hope to see you again in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Trent L on 24 May 2024
Thank you for rating our hotel! I am so happy you had a great stay and can't wait for your return.

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat & clean. Good location !
Stayed 1 night in May 2024
Response from Trent L on 23 May 2024
Thank you so much! I am glad you were pleased with our hotel and great location, we hope you will visit us again.

8/10 Good

Arlene

Travelled with group
Liked: Cleanliness, property conditions & facilities
I always ask for an early check-in whenever we go on a girls getaway and have had NO PROBLEM. We have stayed here MANY times and have arrived around noon each time and got into a room right away. But NOT this time. The lady at the front desk was kind of rude and didn't even look to see if there were any rooms available. PLUS there were not that many cars in the parking lot, so we know it wasn't that busy.
Stayed 2 nights in May 2024
Response from Trent L on 22 May 2024
I am sorry you were disappointed to not get an early check in. However it is not how busy are that day but how busy we were the night before, Also check out is at 11am and we at times have noon check outs. We simply need to have time to clean rooms. I will reinforce to the staff to be professional and courteous.

6/10 Okay

Douglas

Stayed 1 night in May 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 1 night in May 2024
Response from Trent L on 11 May 2024
Thank you! i am so glad you enjoyed our great location in the heart of downtown. I hope you enjoyed the hotel as well and hope to see you again.

6/10 Okay

Peggy

Travelled with family and small children
The room had a horrible musky smell. It made it for a horrible sleep. Should think about removing the carpet. Right now after paying $284 for the night if I would ever stay again at this property. When I told the front deck she apologized for my experience.
Stayed 1 night in May 2024
Response from Trent L on 8 May 2024
I am sorry that you did not enjoy your experience, we will look into the as we just had our carpets cleaned. Thank you for your feedback.

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Had a great stay, would stay again!
Stayed 1 night in Apr 2024

8/10 Good

Erica, Grand Blanc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location across from the River Shops, and we got the jacuzzi room which was great! The free breakfast was a nice perk but nothing to write home about. Staff were amazing and our housekeeper was also
Stayed 2 nights in Apr 2024
Response from Trent L on 5 May 2024
Thank you so much! I am so happy that you enjoyed our hotel, location and staff. I hope that you will stay with us again soon.

6/10 Okay

Brittany

Travelled with partner
Liked: Amenities
Water wasn’t hot barely got to luke warm
Stayed 2 nights in Mar 2024
Response from Trent L on 28 Apr 2024
Thank you for informing us, we will look into this and fix any deficiencies.

10/10 Excellent

Floyd, Helotes

Stayed 1 night in Apr 2024
Response from Trent L on 22 May 2024
Thank you for the rating! I trust your stay was good and hope you visit again soon!

6/10 Okay

Fred

Stayed 2 nights in Apr 2024
Response from Trent L on 22 May 2024
Thank you for taking the time to rate our hotel. I hope we did not do anything to lessen the enjoyability of your stay and hope you visit again.

10/10 Excellent

stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping. Nice, clean hotel with a friendly staff
Stayed 1 night in Apr 2024
Response from Trent L on 28 Apr 2024
Thank you for rating our hotel, I am glad you enjoyed your stay and hope to see you again soon.

6/10 Okay

Erin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Our room was not equipped with any extra pillows or blankets/sheets for the pullout couch. The staff delivered what they could find which was great except the blanket was a like a thin sheet material. The hotel could invest in something better for a “blanket” for the pullout couch. My children were cold. We stayed Friday night so Saturday morning the kids swam after breakfast. My daughter found a sock at the bottom of the pool which matched another sock that was in the corner under a table. The garbage was overflowing in the pool area. Clearly it was not cleaned up.
Stayed 1 night in Mar 2024
Response from Trent L on 28 Apr 2024
Thank you for your feedback, we will use it to improve in all areas of service.

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was professional and cordial. The first night there my grandsons loved swimming in the indoor pool, then made hot chocolate. Our room was roomy, clean and perfect accomodations for the 5 of us - we had 2 queen beds and a full size pullout sofa. We were so centrally located we could have walked everywhere we wanted to go if we brought a wagon for our stuff. I would definitely recommend staying there and I would stay there again in Frankenmuth, MI.
Stayed 2 nights in Mar 2024
Response from Trent L on 3 Apr 2024
Thank you so much! I am glad we were able to contribute to a good trip for you.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff awesome!! They were so nice! Loved them
Stayed 1 night in Mar 2024
Response from Trent L on 29 Mar 2024
I am glad you enjoyed our staff! I hope you will visit us again very soon.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff! The parking is terrible. Needs more parking spaces. Not a deal breaker, but just not enough
Stayed 1 night in Mar 2024
Response from Trent L on 29 Mar 2024
I am glad you enjoyed our staff! The parking is a problem throughout town unfortunately. I hope you will visit us again very soon.

10/10 Excellent

Pam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Check in was wonderful. Very friendly and informative desk clerk. We were in a suite that had a pull out couch, which we needed. Putting the bed together we found a dirty mattress pad and the blanket looked like a worn out rag. It was extremely thin and full of holes. My grandson wouldn't even use it. That is the only concern i I had. The rest of the facility was clean and very nice.
Stayed 1 night in Mar 2024
Response from Trent L on 29 Mar 2024
I am glad that you had a good overall stay. I will look into the bedding issue and take action to ensure our guests get the best, thank you for the feedback.

10/10 Excellent

Marcia

Stayed 2 nights in Feb 2024
Response from Trent L on 29 Mar 2024
I am glad you had a good stay! I hope you will visit us again very soon.

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff is always wonderful and breakfast is amazing.
Stayed 1 night in Feb 2024
Response from Trent L on 24 Feb 2024
Thank you so much! i am glad you enjoy our staff and the breakfast, we can't wait to see you again.

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Trent L on 24 Feb 2024
Thank you so much! i am glad you enjoy your, we can't wait to see you again.

2/10 Terrible

Dominafor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Trent L on 21 Feb 2024
I am sorry you did not enjoy your stay, I hope that you shared with us your dissatisfaction when you were here.

6/10 Okay

Bryan

Travelled with partner
Liked: Property conditions & facilities
The property never got the booking from Expedia, so checkin took an hour. The room was pretty nice and reasonably priced, comfy bed, but there were families running the hallways hours after quiet time was supposed to be in effect, so that part wasn’t great.
Stayed 1 night in Feb 2024
Response from Trent L on 21 Feb 2024
I am sorry about the noise problem, we will strive to keep quiet time just that.

10/10 Excellent

amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Easy walking to shopping and tourist things. Would stay again. Our room had a jucuzzi and everything was perfect.
Stayed 1 night in Feb 2024
Response from Trent L on 12 Feb 2024
I am so happy you enjoyed your stay with us! We hope you will visit us again very soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Checked in after the 8k Winterläufe race and the front desk guy was super friendly and helpful. He gave us our choice of rooms and signed us up for the rewards program.
Stayed 1 night in Feb 2024
Response from Trent L on 12 Feb 2024
I am so happy you enjoyed our staff and our hotel! We hope to see you again soon.

8/10 Good

Jennifer

Stayed 1 night in Feb 2024
Response from Trent L on 29 Mar 2024
I am glad you had a good stay! I hope you will visit us again very soon.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really love staying here. In walking distance to the Downtown of Frankenmuth.
Stayed 1 night in Jan 2024
Response from Trent L on 2 Feb 2024
Thank you so much! I am glad you enjoy our proximity to the towns attractions.

6/10 Okay

Daniel

Travelled with family
Far from events
Stayed 1 night in Jan 2024
Response from Trent L on 28 Jan 2024
I am unsure what you mean, we are very close to anything happening in town.

10/10 Excellent

Claudia

Stayed 1 night in Jan 2024
Response from Trent L on 12 Feb 2024
Thank you for rating our hotel! I am glad you had a good stay and look forward to seeing you again soon.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Trent L on 8 Jan 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you again soon.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Trent L on 8 Jan 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you soon.

10/10 Excellent

Imane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Trent L on 8 Jan 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Walking to downtown is an easy walk. Many choices for breakfast as well. Will stay here again.
Stayed 2 nights in Dec 2023
Response from Trent L on 2 Feb 2024
Thank you! I am glad you had a great stay and welcome your return.

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend due to the location.
Stayed 1 night in Dec 2023
Response from Trent L on 4 Jan 2024
I am so happy you enjoyed our great location! I hope you will visit us again soon.

8/10 Good

Shaun

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cleanliness could be better.
Stayed 1 night in Dec 2023
Response from Trent L on 30 Dec 2023
Thank you for the feedback, we are always looking to improve!

6/10 Okay

Susan

Mattress was unc
Stayed 1 night in Dec 2023
Response from Trent L on 2 Feb 2024
I am sorry you found the mattress too be uncomfortable, i hope the rest of your stay was better.

10/10 Excellent

Linn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Trent L on 17 Dec 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service, room comfort
Ok-if you're not picky
The room was not the cleanest. The bathroom floor hadn't been cleaned and underneath the sink was rather nasty with stains covered in dirt. There was black hair all over the shower and tub. Even my 16 yr old son made mention of it. The shower was really nasty and you could feel all sorts of ick that made it super slick, a fall hazard. We had to put a towel down to shower. There was dust or some type of white substance covering the table holding the phone. The beds were comfortable and clean. The breakfast was really great and the Wednesday attendant was super sweet and friendly! Housekeeper was friendly and helpful. The views were really pretty from the different windows and it's a convenient location. Super thin walls though apparently?? My 80 yr old mother and I were talking at 11:15pm and the room next door slammed on our wall 3 times. We then received a call from the front desk saying that we were creating a disturbance??! We didn't even have a TV on. The front desk was understanding and apologized for the Ken/Karen that was staying next door. If you want a good breakfast and great location, this is the place for you. If you need things to actually be clean or you are a Ken or Karen, definitely look elsewhere.
Stayed 2 nights in Dec 2023
Response from Trent L on 17 Dec 2023
My apologies that your room was not up to standard, I have shared this with the staff in order to improve our quality of stay.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trent L on 17 Dec 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location
Stayed 1 night in Dec 2023
Response from Trent L on 17 Dec 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

2/10 Terrible

brenda

The website said clearly pet friendly. Upon arrival late evening was told website is not accurate and would not allow us to check in. Had to search for another hotel.
Stayed 1 night in Dec 2023
Response from Trent L on 13 Dec 2023
The website does not say we are pet friendly, it says pets only service animals. I am sorry that we could not accommodate your pet.

10/10 Excellent

Wayne

Stayed 1 night in Dec 2023
Response from Trent L on 30 Dec 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!

8/10 Good

Norman

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trent L on 10 Dec 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.

10/10 Excellent

Michael T

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and hotel area was very clean too. Breakfast was very good too.
Stayed 2 nights in Dec 2023
Response from Trent L on 10 Dec 2023
I am so happy you enjoyed our cleanliness and breakfast! I hope you will visit us again soon.

8/10 Good

Scott A

Stayed 1 night in Nov 2023
Response from Trent L on 10 Dec 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.

10/10 Excellent

Timo

Stayed 1 night in Dec 2023
Response from Trent L on 30 Dec 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!

2/10 Terrible

dennis

Travelled with partner
Liked: Staff & service
Our room was on the second floor. We asked not to be near vending or elevator because we don’t like the mechanical noise. Instead we put above a maintenance/housekeeping room. There was a loud mechanical hum until about 2am. I think laundry ? It was bad..
Stayed 2 nights in Dec 2023
Response from Trent L on 6 Dec 2023
I am sorry, sometimes the staff does not think of such things, we will strive to be more attuned to the guests perception.

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Trent L on 6 Dec 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Trent L on 6 Dec 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.